Horrible. We've been here 10 months and they've raised the prices 3 times!!! They get you in on a…read morecertain price, let you move in, then raise prices. 3 TIMES!! That's bait & switch. Scum!! Also it sucks. Elevators never work, there's NEVER enough carts. Here right now & had to defend my cart from being taken by someone who decided he's more important than everyone else. The bathrooms are often unusable (truly unusable, like poop covered). Don't plan on a bathroom here. Garbage. Tweakers. The regular fun Everett stuff. Don't let the newness & somewhat fresh paint fool you. It's just another horrible business taking your money & not repairing facilities. Also, the nice reviews you do see, it's because the employees who sign you up, beg you to write a review. They say they get bonuses from them or something. They really really push you to write a review. I'm glad I waited!! Knowing what I know, I would NEVER SIGN UP HERE!! Run. And again. The elevators don't work. Here right now. No elevators. And they don't care. Some people can't even access their units to move into/out of. Who can carry heavy boxes up/down stairs!!

I rented a unit here and my monthly storage price increased suddenly by over 70%. And this was just…read moreafter the first few months of renting the unit. I spent countless hours organizing my storage space and building shelving. I followed all of the rules, and yet just weeks before my price increase, management threatened to kick me out for "being there too much during business hours." Very bizarre. Great location. Nice facility. But my plans to rent long-term from this company certainly changed. I waited almost a year to post this review for fear of retribution, but I have long since severed my relationship with this company. I would not do business here again.

Brad & Tena the resident managers are so sweet. If you are lucky enough to find an open unit here,…read morejump on it! Affordable, clean, secure, free lock ($40+ with Public Storage) and free use of their moving truck if you need it (you return with full tank and pay mileage). Facility is open till 10pm. $25 referral credit and to new clients a free months "rent". Flexible billing options such as direct withdrawal or online payments. Happy to be their first reviewer and hope you decide to do business here too. :)

Rent at your own risk. Facilities and prices are decent, however after hours security is not very…read moresecure, since they only have a 6' chain link fence that anyone can jump over and no security cameras for the inside storage rooms. Only single locks are allowed on doors, which from my experience can be cut through. Their contracts explicitly state they hold no responsibility for the loss of your items, even if it's through their own negligence, and even say not to store anything of significant value. PS - Under new management since same time last year; somewhat less friendly.

It was time to clear out our storage unit after many years and Sterling made the process so…read moreseamless and easy! She and her staff are incredible and went above and beyond. If you're looking for storage in Mill Creek, I highly recommend SmartStop.

DO NOT USE THIS PLACE. Not only are your items not safe but you are subjected to huge rate…read moreincreases every six months. My unit was burglarized last year and I lost a significant amount of very personal items. It was obviously an inside job which was corroborated by the Mill Creek police department who told me the place was infamous for robbery. Smartstop would take no accountability. However, I moved my remaining items into a smaller unit but the rate has more than doubled in the last year. Last straw for me. But now, to add insult to injury, having already been charged for the full month they are refusing to refund me for the 25 unused days because I cleared out my unit a few days past their so-called 2-day pro-rate policy. This is a company full of unfair business practices, they do not value their customers, your items are not safe and they will never do the right thing.

All the name brand self-storage companies you see popping up everywhere are borderline fraudulent…read morebusinesses whose prime motivation is low overhead real estate speculation--they are rife with burglaries and their cheap prices get raised after a couple months. Yet despite such a low bar for beating the competition, Peoples Storage still goes above and beyond to provide great security, facilities, and customer service. I highly recommend them and will definitely be returning if I need a storage unit or parking space again.

Excellent value for a secure, large unit with temperature control. The biggest reason to go with…read morethem is their security. The owners live on site and do a great job with security. Which does mean you have to follow the rules, but what you get is the peace of mind that your unit is safe from theft or damage. Accessing the unit is easy, the bay is huge, the elevators are large, and I've never had to wait on someone else to access my unit. They have a bunch of dollies on site and their shop is very fairly priced if you need a lock, boxes or packing material. The building is gated making it even more secure. I highly recommend this place especially if your items are valuable or would benefit from temperate control.

Having been with Clock Tower Storage at this location for many years this facility was recently…read moreacquired by SmartStop Self Storage. Once a locally owned and managed facility it has been bought by a corporate storage company that owns hundreds of locations in the states and Canada. Contrary to what you would think having been a long term client, the longer you stay the more you will pay vs a new tenant. What is most frustrating dealing w/ a corporation vs a locally owned storage property. Corporations site managers inability make cost adjustments to your rent vs local most do. In my situation if I were a new tenant I could get a 10x12 unit reserved online for $124/month. My current unit is a 10x10 and I pay close to $220/month. I was totally unaware of how much more I was paying vs a new tenant who could get a unit for $100 less a month in a larger unit. When I shopped around at other storage locations locally owned of equal quality and compared costs the savings of moving is compelling esp since almost all provide a free moving truck. Plus you might be able to downsize as you go through the process. My suggestion is to shop around and stay with a locally owned storage facility.

Great customer service. Friendly and helpful staff. Late night access to my storage unit was very…read moreconvenient. Awesome security system. I would definitely rent here again.

Our family stored at Peoples Storage in Everett for close to 10 years. We love the facility for…read moreit's ease of access, low prices and the management. The staff has always been friendly and always helpful. The the unit was secure, low priced and the facility clean. All the years we stored there, and we had two units, there were never any issues. They even offered us cold bottled water when we were sorting our stuff on a hot summer day. We loved that the staff were responsive and security minded. It makes a big difference compared to a few places we tried before. We will tell our friends and when we need storage again, we will return. Thank you for a pleasant experience.

do not go here!! the management is extremely shady as well as very nosy…read more they will walk by your unit a minimum of twice while your moving your belongings, as well as try to get extra money out of you, KEEP YOUR RECEIPTS! they may conveniently not show payments made till proven, then its still a hastle.. BE WARNED!!

My boyfriend and I went to rent a u-haul from this place and had a horrible experience. Scroll to…read morethe last paragraph for the summary. We arrived around the time he had rented it for (12pm on a Saturday) and found the office locked. We waited around and eventually a guy in a hoodie entered the area and unlocked the office. The office was merely a room within the gate itself with a desk and some computers. When asked about the truck, his first response was: "What? I only have a van." We had noticed the van parked out there earlier but no truck. When my boyfriend reminded him that he had reserved the truck for this day and time, the guy found out that the worker from the day before had double booked the truck but that they were supposed to be back an hour or two ago. He called them up and asked them very politely when they'd have the truck back and they said about 2:30pm. He didn't really give them any sense of urgency or remind them that they were late in returning it. So since we had to wait another hour or more, we decided to go back home for a bit and come back. When it was time, we started heading back and tried to call to find out if the truck had been returned yet. He never picked up the phone once. We arrived and once again the office was closed and locked. We looked around and found the truck...unlocked. We waited for a while trying to figure out what to do and then decided we just had to leave. We got in our car and started to drive out and there was the guy in the hoodie standing outside the coffee stand nearby chatting it up with the barista. He walked over to our car and asked "So you want that truck still?". We were both pretty frustrated. Of course we wanted the truck...we had been waiting for an hour for him to show up at the office he was supposed to be keeping office hours at. Anyway, we got the truck finally and it delayed the whole move about 4 hours because of all that mess. I couldn't help but write some kind of review about the place after that. He tried to give us a deal on the u-haul after that but the shennangans that were pulled almost cost us the whole moving day....a measly $10 or $20 wasnt going to make up for that. In summary, my experience with the storage place entails: Office hours that are not kept and workers who overbook u-hauls. I would never ever rent a u-haul from them again. Nor would I rent storage space from a place where the office hours are not kept.

There was a dead rat in my unit…read more I went to move my stuff out of the unit on July 26 2015. When I opened the unit I was met with a faint smell of pee. I tried not to think too much of it so I started moving my boxes. Then I started seeing rat droppings everywhere and knew something wrong. I moved my boxes out no problem save for the pee smell. But then I went to move my bed and there was a freaking dead rat behind it. I didn't know what to do so I went to the office to talk to them. The office was closed even though online it said it was open on Sunday 9-12. So I called the off site number that's posted on the office door. I'm on the verge of tears at this point. The guy answers but he's not sympathetic or understanding. I ask if someone can come down and get rid of the rat. He kept refusing. Like I get that it was his day off but there was a freaking dead rat in my unit! He told me they could take care of the rat on Monday. The only things left in my unit were my mattress and couch- both ruined by rat pee. I ask how much they would charge me if I left them there. He said since I didn't leave a deposit I wouldn't lose any money if I left it there and they don't charge their customers for leaving stuff in the unit. So in the end I just left those two items there. This storage unit ended up costing me a whole lot because now I have to go out and replace my couch and mattress.