I made a reservation on line b/c it's close to my house and 50% off 1st 2 months, and b/c they offered a drive up.
Manager was extremely rude and kept complaining about having to come around the desk to hand me paperwork. I needed to stay at the open door b/c I have Multiple Chemical Sensitivities and the plug-in air freshener was so overpowering it started making my voice hoarse and giving me a migraine within minutes. The manager kept trying to persuade me to come back the following day (Saturday) when someone else would be there so he wouldn't have to walk around the corner, even after I told him that I had a carload of stuff to store today. After I had filled out the paperwork, he informed me that the 50% off wouldn't apply to this month, it would apply to the following month and I'd need to pay for the prorated portion of this month as well as next month's to get in the door. Since I only needed storage for 10 days between apartments, that would have meant I was paying $300 for the 10 days I actually needed it. He was unwilling to apply the discount to this month or have it go month to month from start date. I took my paperwork and left. I've probably rented storage from at least 10 different places in 4 states, and this is the rudest, laziest, most unhelpful and deceptive manager I've ever dealt with. I went down the street to Public storage and for the same size and type of unit, paid $36 including fees and insurance. yeah, not paying more for rudeness. read more