I came back again. Still, very nice, calm welcoming people…read more The guy who publicly humiliated me no longer is there. New owner. New staff. New memories. Thanks, folks..

I had an Amazon return to drop off this morning. I was fully prepared, with a paper print-out of…read morethe drop-off QR code. I waited in line for more than 10 minutes while the UPS clerk tried to print off legal documents for two unrelated groups of people ahead of me. He printed the pages off wrong, then, mixing up the pages, gave the wrong documents to the wrong customer, waited for the customers to figure out the mistakes, reprinted and resorted everything, and finally, after several false starts, succeeded in giving each customer whatever it was they came in for. Next there was a whole rigmarole for a family which needed passport photos. Although they clearly described what they needed, the UPS clerk seemed to refuse to understand that, although there were three people in the family, only two of them needed passport photos. Then the clerk took a break to stock the supply shelves. And then, finally, he came to me. It took literally less than 30 seconds for the clerk to scan my QR code and accept my pre-prepared box for return. WHY, WHY, ten or more minutes earlier, couldn't the clerk have simply asked "Is that just a drop-off? I can handle that for you right now."?? He could have said this to me, for instance, while the first customers were trying to figure out what was wrong with the incorrect, scrambled legal documents he had handed them. I was pretty much stuck with UPS for my Amazon return. From my treatment this morning, it's obvious to me that UPS does not value my time. The UPS customer service I got was disrespectful at best.

Our original reservation for a moving truck at a different location was cancelled last minute. So…read morewe were redirected to this location. Apparently a lot of uhaul trucks have been getting stolen! When we got to U-haul, there was a line out the door due to other folks experiencing the same issue as us. It sucks that we had to wait in line for 30-40 minutes on top of driving to a further location than we intended to. There were a lot of angry customers but regardless of how rude some were to the employees, they stayed cool, calm, and collected. Antoine, the gentleman who helped us out gave the utmost customer service. I would give this place 5 stars for the customer service itself but unfortunately u-haul needs to get it together with their booking.

Keith went above and beyond for us today. Made sure we had everything we needed to safely move.read more

When I made the reservation with the central reservation received my confirmation that i could pick…read moreup the truck at 8, went to pick up the truck and the place did not open til 9 and then was told that I had to return the truck by 2, strange as I reserved the truck for the day.

Guy at counter is really not good a customer service and just ignores the phone ringing in front of…read morehim.

In spite of my mediocre "number of stars" review, I'm reluctant to change to another location yet…read more I don't know what problems the previous reviews had with the employees, I've never had an issue. Whenever I've had a question, they've always been forthcoming to the best of their ability. My only real complain (but a big one) is two-fold; I keep getting mail for someone with the same last name and in spite of my mentioning it several times, I still seem to be getting it. The second (and larger) complaint is some of my mail has not arrived. None of the packages that were larger than the mailbox itself, thankfully, but other mail. Not quite sure what the story is with that yet, but still looking into it. Parking is a craps-shoot as to whether you'll be able to park your car or not; I'd say I'm able to get a spot to park about 50% of the time I stop to check my mail, unless it's after 7pm when they're closed. They say you can arrange for email notifications when you get packages, but I've mentioned it twice to them and so far, no notifications, so I would not and do not count on that service. A previous review by someone indicated the after hours lock combo; that has been resolved and is easily usable if you have the code. A preview indicated that packages are all strung around in a corner where anyone can grab them, this is true. As I commented earlier however, I've never had a problem with any of my "larger than mailbox" packages getting to me, so in spite of this arrangement, I have no real complaints as far as not getting those, so far. To recap; the only reason I might decide to change locations is my in-box mail... I'm missing a few important items, and no idea where they're going to. My current hypothesis is the address, but no specific evidence of this so far so I'm not moving yet until/unless I find out for sure that's it. Would I recommend them? Overall, yes. Competitive prices for the mailboxes, adequate services for the price, they have a copy machine that is available, and they're right next door to a general teriyaki place if you're in the mood. :D

I'm high on them now after dropping Christmas presents for the last 5 days straight. The employees…read morealways happy and helpful and it's clean.

Around midnight the night before my boyfriend and I moved his best friend completely bailed on us…read moreto help us with out move. We already had the u-haul reserved and we had no idea what to do. I started googling "moving app" and bellhops was the first to pop up. OMG. LIFESAVERS. They were immediately in contact with me, and told me it was going to be tough on such late notice but they were there working hard to find someone. It was stressful, but they called me an hour before the time scheduled and said they had 2 guys for me! The price is well worth it and these people really know what they are doing. Our big studio took about 2 hours to load into the small uhaul and about 45 mins to unload at our new place. They moved all of the big furniture and didn't leave a scratch on anything! I have recommended this service to all my friends and co workers because it is more than worth it! Thanks for finding me great movers in less than 24 hrs and being so professional and letting me pay with a card/tip on the card also! Great great service!

Terrible communication. I almost changed my mind about them, but then was contacted by a…read more"supervisor" who was very responsive before the move. The originating move from Texas was fine. The trucker turned out to be a complete liar, which we learned when so much of our stuff was waterlogged. Good thing the movers at our final destination (Washington state) took video of water pouring into the truck in the rain. During the move into our new place I tried to get hold of Bellhop via phone (AI assistant- super annoying, didn't result in a call for 5-6 hours) and text. They completely dropped the ball. By a miracle, our stuff arrived in ok shape, even though the boxes were soaked. I only filed a claim for an expensive linen lampshade, even though we did end up with some scratches on the furniture. Just got back the claim result: they are offering me ONE DOLLAR AND TWENTY CENTS. My annoyance and disgust with this company is very, very high. Awful.

Shout out to George at Pony Express! I was turned down at the usps around the corner, and I was…read moretold by a guy walking down the street to go around the corner to ship my rejected package, I went into pony express with some questions and was confused due to my lack of experience of shipping big items. George the whole time was walking me through the steps and even help carry my box to the store from the car ( that was heavy). 10/10 experience, and thank you to the guy with the green jacket who recommended that place!

I've dropped off both FedEx and UPS packages at Pony Express several times, and it's always a…read moresmooth, easy experience. The staff is friendly, efficient, and knows exactly what they're doing. I'm usually in and out within a minute or two. It's so nice having a reliable local spot where I can handle all my shipping in one place--highly recommend!

Efficient, helpful, and friendly. That might be enough when trying to ship something or find a…read morenice gift to give, but their cafe has to be mentioned. The baked goods are very tasty. Perhaps the reason is they make them in-house! And the barista there knows how to make a great cappuccino!

Note: this is not reviewing their shipping services…read more I had driven past Sip and Ship sites for years, Ballard now shuttered, and Greenwood remained open. However, their 2/25/26 IG post caught my attention with regards of their version of Cafe Besalu's ginger biscuit. Direct quote: "reimagined by our talented baker Emma in our little bakery corner. She's perfected the texture, warmth, and that signature ginger sparkle." Some background info: Cafe Besalu was a beloved pastry shop in Ballard from 2000 - 2017. When the original owner and his family moved to Spain, the shop was sold to Herkimer Coffee, which then later closed the site permanently in 2023. Their 3/2/26 IG post literally got me in my car..."Flaky. Buttery. Perfectly spiced with that subtle ginger warmth that makes you pause mid-bite. This isn't just a cookie. It's a little Ballard classic - now freshly baked, ready, and waiting for you." I was able to get a parking spot close to the shop, never been until that morning. I was literally floored that this indeed had shipping and retail areas, but also an actual cafe with onsite seating - cafe tables and a window facing counter. But oh my what stopped me in my tracks was seeing the pastry case. I haven't seen such a lovely display in awhile. It seems most places, product are stacked, messy display case trays full of crumbs and pastries askew. Clearly head baker, Emma, takes full pride with the variety of baked goods nicely curated. I was told that the ginger biscuits were just pulled from the oven an hour ago. I purchased two of them and also one each of the peanut butter cookie and ginger molasses cookie. Heavenly scents permeated my car as I drove back north. The ginger biscuit had a nice tender, moist crumb. The Homie savored this the same day and brought him back to his childhood. I ate mine the next day and it was superb. Perfect distribution of the candied ginger warmth and that notable bejeweled top texture. Delicious! The ginger molasses cookie had that perfect balance of crisp edges and moist chew. The sugar exterior literally sparkled when I photographed it while on a road trip stop. The peanut butter cookie was ginormous and was very delicate. It had broken into five pieces. It was relatively thin, had a sandy texture, and subtle peanut butter flavor. The Phinney Ridge - Greenwood - Ballard neighborhoods has quite a collection of indie cafes and bakeshops. I'll have to say that Sip & Ship in Greenwood provided that gotcha moment with their high quality, fresh baked goods. Note to self - they have shipping and notary services too. But those baked goods....definitely, I'll be back!

Becky at Bainbridge Self Storage is so awesome! Her assistance and support when I upgraded from one…read moreunit into a larger unit in the same location was tremendous! Becky is friendly, professional, intelligent, knowledgeable, kind and dedicated. A kind soul with a great laugh. I am very pleased with my new unit and grateful for some special consideration during my move from one unit to another during a heat wave. The business itself is excellent with a good variety of units to choose from at a variety of price points, special offers and pre-pay discounts. Another staff shout out to Isabelle who set up my original booking and gave me a tour of the new unit before I settled on it. Great teamwork all around, super community spirit and how could I forget to mention a most excellent candy bowl as well as free treats for your cat or dog! Thank you Bainbridge Self Storage!

UHAUL rental We…read morerent trucks probably a few times a year and have used this location three times. They are among some of the worst for customer service, and not reliable. First time I ordered a ten foot truck, called to tell them I would be by a little later than anticipated to pick up, was told they don't have the truck I reserved. Long story short, I found out on the DAY I was to pick it up that that didn't have it. Nobody made any effort to inform me that my reservation could not be fulfilled. This left me scrambling for a last minute truck that could be driven on mountain roads with narrow switchbacks. (POULSBO location has all the trucks and the people who run it are sweet and amazing. I highly recommend.) Next time my husband ordered one from here and no issue. Third time, I returned it and the woman was again rude and was upset we did not have the "mileage and fuel level" for her. I have been told that it is the responsibility of the dealer to document those numbers, and NOT something the customer does bec of fraud issues. Also, she was very upset the blankets were not folded and the truck was not "swept." I moved one kid to a dorm and there was nothing to sweep. NO rainy season, no dirt, just dorm furniture in a parking lot to unload. There was one piece of plastic bag I neglected to remove. In all my years of renting from U-Haul I have never been asked to fold the blankets we PAID for and returned. I was charged over $100 for the "cleaning fee", which was to fold one blanket (bec we only used ONE to wrap a television) and to pick up one small piece of plastic. I've submitted a claim with U-Haul and I have photos of the truck to prove my point. I always take them in case these things happen and being in the legal profession, is always a good idea. I would never rent here and would never recommend anyone ever rent their truck from here. Maybe they have decent storage lockers?

I was just in the store last week and several times over the last few weeks. I was super pleased…read morewith Tom and Nick. I went in the first time for a bunch of boxes, tape, plastic wrap, and a mattress bag. Tom was just fantastic. He helped me load the Jeep and was just a great person. He was really nice to chat with. Nick has been there many years and was there the last time I moved. I think he is awesome too! Both of these guys are great. Super helpful, kind, and welcoming.

Absolutely fraudulent, sketchy and rude. We rented a U-Haul from these jokers. The amount on the…read morecontract was not what my wife agreed to on the app. Then, they attempted to overcharge us by 40 miles. I wish we'd taken a picture of the odometer when we left because it was not what they claimed the initial mileage was. The 1 star reviews get it right. The reviews describing incredible rudeness get it right. If you still insist on dealing with these con artists, document EVERYTHING. If you don't, you'll get scammed.

Chuck is the best! Very kind, patient, professional, respectful and friendly. He also gave me good…read moreadvice about best practices to avoid lengthy deposit returns, so I followed their advice for my proration, and appreciated them taking the time to help me with this. Also, I felt like my items were safe in storage, the facility was always clean. I used them from the end of February to April (checked out April 26, 2022). I love this place, I'd use them again, and Chuck is one of my favorite people. Sara A.

I only recently started using urban storage. today when I was there the office manager stated that…read moreI could only be there 20min. I said that I don't remember signing anything that said that I could only be there 20min at a time, and he pointed at me and said yes I'll show you and then said that I couldn't have food or drink in my unit because he saw a bottle of water that I brought with me. I told him that I would have to go over the agreement again and asked him to not point at me that I didnt want any trouble he was overly aggressive and said he didn't point at me and said I don't know what I'm talking about. I was there aboit 45min according to him and I was searching for a tracking numbe from the post office that I lost. I went to get a copy of my lease and he wouldnt answer the door. one star and maybe I'll change this review later