Jessica and the team were fantastic They helped me find…read morewaterproof shoes for our trip to Ireland When my size wasn't available, they ordered it from their NAPA store When the shoes arrived, and I tried them out for a few days at home indoors, I realized my heel was popping up and the top part of my foot was hurting So I came back into the store and they suggested I go try on the wide version at the Northgate store I drove about 15 minutes to that location and was greeted by name and they helped me and the shoes were absolutely the perfect fit I thought it was impressive that the store at Redhill was so friendly and helpful so I was pleasantly surprised to find the same situation at the Northgate store This tells me that the company really creates and fosters a good employee experience because they are treating their customers so well and with so much care at every store Rather than buy shoes at Amazon only to return them over and over again why not go in to an actual establishment and try them on in person and interact with a human that is caring and enthusiastic The people who work at Lark shoes are very knowledgeable and very friendly and the selection of shoes is amazing especially at the Northgate location I highly recommend going there in person, browsing the store, selecting what looks good to you and then try it on and really having that full experience It's better to buy quality that lasts !

Great fast and quality service. The staff is very friendly and knowledgeable and my Dad trusts his…read moreexpensive cowboy boots to be repaired correctly.

I really appreciate Chris, Mecque, Jacques, Jo Jo and others for hosting a friendly and welcoming…read moreSaturday morning run every week. I'm happy to support this store just because of the so many free events they've put on. Folks here love running. I'm sad to see many other reviews recently questioning professionalism, but personally I've had nothing but smiles here on a number of Saturday mornings.

I had an absolutely strange, demeaning and wildly unprofessional experience with the General…read moreManager, Mecque Turner. Coming from a hospitality background, I always try to give the benefit of the doubt, but I was absolutely floored with her complete lack of professionalism and frankly odd behavior. I see from a number of other reviews, that my experience is unfortunately common with her. I had purchased shoes from their San Anselmo location just over a month ago -- receiving fantastic help by the way at that location. Fast forward 37 days and I noticed extreme wear to the outsoles of my shoes and they were separating in places. I found this very odd for such a short period of usage and I called the San Anselmo shop and they recommended I go to the Mill Valley location for help, which is where the alternate universe service started. Mecque looked at the shoes, aware that they had been used for just over a month, and replied this is not a fault with the shoe, it is a problem with how I walk...something to the effect of 'you do not pick your heel up enough and walk too flat'. Wait, what? Her first response was telling me that the shoe is fine and that I do not walk correctly! My intention was to first just show the shoes to ask if they were defective or if this was just an easily wearing shoe, not to demand a refund or anything like that. Instead, I was told my walking style was defective! But wait, there is more.... I had thought they would maybe exchange the pair for a new one, or perhaps help me find a shoe that might be a more durable one. When I started to inquire about this, Mecque abruptly stated that she was providing a full refund (again, I had not asked for this) and then she stated multiple times that I would be better served going to another store, because, get this, she told me she had limited time to help customers and that I was not the type of customer that she wanted to help. I was absolutely taken completely off-guard and stunned by her statement, but was able to keep my composure and ask if she meant that their store did not cater to walkers? She reiterated that I should find another store and listed off a few stores that I should go to instead. Really super bizarre behavior. With her declaring a refund as my only option, I even asked if the shoe company would reimburse them, and she confirmed they would, as the last thing I would want is to hurt a local business. Anyway, I would like to reiterate that I was super calm and friendly throughout and asked for nothing when I arrived, only asking their opinion on if it was normal for a shoe to wear out after just 37 days. I am writing this note as a word of caution and to reinforce the myriad similar interactions others have had with this manager. It was pretty deflating to have this experience with a business that I specifically sought out to locally support with a purchase that I really could use personalized, friendly help with. Anyway, hopefully she will at some point understand just how shocking and offensive her service is, and really aim to help all customers, not just the ones that meet her specific customer profile.

An awful customer service experience. The $160 Brooks shoes frayed after 6 weeks. The dismissive…read morewoman behind the counter, and her equally unpleasant male coworker, informed me it was my fault for the way I walk. I pointed out that this had not occurred with any other shoes. They offered me a discount if I bought another pair (fat chance). They also made it clear I wasn't the first person with this issue. Luckily, Brooks Shoes was more responsive.

I like to support local business and have purchased many items at arch rival over the years. I…read morewon't go back. My husband bought a pair of Brooks running shoes that were defective with a kink in the shoe at the toe box, causing pain at the defect. He noticed it after running and attempted to return the shoes at approx 40 days of purchase. Arch rival noted and agreed to the manufacturer defect but refused the return because it was after 30 days, even though there was a 90 day return policy from Brooks. They did not handle it with the manufacturer and left him to deal with it. He simply wanted a new pair or shoes or store credit. They strung him along and just didn't do the right thing. We won't be using arch rival again.

Took my son in about a year ago to get a pair of sneakers. The owner was super helpful and my son…read morewalked out very happy with a unique pair of shoes. I'm heading over to get him a gift certificate for Christmas where he can go back and find the perfect shoe for his now much larger foot. The prices were definitely reasonable, what I would expect to pair for any pair of sneakers at any store, the bonus here is that these shoes are unique, and often out of stock pairs at other stores. This place is a hidden gem in San Rafael!

Just beware. I was sold multiple shoes in men's 8 1/2 saying that it's women's 7. Months later,…read morewhen I finally got time to return them from Christmas, I was basically told shit out of luck.. from the owners mouth...dude I paid them so long ago, dude, what took you so long to get here, dude, there's nothing I can do. But I asked for a women's seven and you sold me the only thing you had in the store that was comparable, we went through almost 10 or 12 pairs and you had nothing in stock. You wanted to sell so bad that you convinced me that 8 1/2 men will work for women seven.. they're not, and they don't fit My wife, the owner had no flex, no my man, I'm so sorry. There was nothing but good luck with your 8 1/2'a This is a dirty street hustle in a building store front. Stay away

The most charming amazing store ran by a responsible owner. I love the quality here. The fabric is…read morereally amazing and unique. It's not possible to find anywhere else. It's a charming boutique. I really like the color palette here. We stumbled upon this store randomly but fell in love and plan to go back. We bought a couple of cashmere items, and a couple of long shirts that are just so comfortable.

This is my favorite women's boutique in downtown Mill Valley. They have a great selection of…read moreclothing, accessories, jewelry and shoes. You'll find lots of staples here including jeans, tees, sweaters and dresses that are perfect for any occasion whether it be work, weekend or a date. I love the range of brands they carry -- everything from Vince to Citizens of Humanity, Trina Turk, James Pearse, Ella Moss, Joie, C&C California, to lesser known, harder to find brands such as Hartford and It L.A. jeans. I love the fact they carry a large selection of Current Elliott and Mother jeans. That fact alone makes the store my go-to shopping destination when I feel in the mood to shop. Most of the merchandise is arranged by color which makes it easier to find things that work and look good. The store is always packed full of merchandise so take your time looking around, and for those looking for a deal, be sure to check their sale rack out front and in the back and they often have some real steals. They also have the best selection of jewelry. Whether you're looking for something for everyday or a special occasion, they have options at various price points that should meet your needs. Ronnie and Melissa are very nice, friendly and helpful. They have great taste and will always give you their honest opinion about fit, size, style, etc. I never feel pressured into buying anything and feel I am getting great, honest, trustworthy advice. And if for some reason they don't have your size, they will take down your name and number and can usually special order something for you.

Strawberry Village has been my one-stop shopping center during Covid. Why? Because it has…read moreeverything I need: a grocery store/pharmacy, coffee (not just 1, but 2 Starbucks locations), a bagel house; and plenty of family-friendly dining options (Harmony Restaurant, Thep Lela, Pizza Antica, Whisk + Skillet, etc.). They also have more fast casual spots for a quick meal to go, such as In 'N Out Burger, High Tech Burrito, and Parranga. They have an Orange Theory Fitness center, a Woodland's Pet Store, as well as a AAA location (for all my automotive/DMV needs). Over the years, they've done a really nice job of landscaping the property. There are plenty of palm trees and outdoor seating areas (which is especially convenient now during this Covid craziness). The shopping center is always clean. Seldom will you find litter or debris on the ground. In the past few year, more upscale shops have opened their doors to appease the local Soccer moms, including Spanish Table, West Elm, Lavande Nail Spa, and Athleta. You certainly won't find a Target, Panda Express or $1 Store in this mall. Welcome to Mill Valley, folks. Although Strawberry Village continues to expand its vendor portfolio and spruce itself up, my favorite thing about this mall is the smaller businesses who have been there for years. I'm talking about the old shoe/watch repair store, the copy shop, the camera store, and Arch Rival (which continues to sell sporting goods and shoes). Even in this Amazon home delivery world, these businesses continue to survive, and I'm happy to support them. * If you're a dog owner, I'll let you in on a little secret. The Strawberry Village is a great place to walk the pooch when it's raining because of all the covered outdoor areas.

Strawberry Village S.C.'s landlord is U.C. Berkeley. has been for a long time. finally upgraded…read morewithin the decade. so rents have increased. eats services shopping harmony kaiser perm.. safeway starbuck urgent care mike's camera thep lela ram print west elm sushi gourmet wells fargo pb teen whisk & skillet evo spa archrival sports pizza antica de salon woodland pet food the plant dance cigars nectar juice spa, dental calico sweet e 1st republic video store burrito tumblespot spanish table cleaners title nine shoe repair pure barre, fitness skin care shopping notes: -upscale shopping loses some character of small city shopping -lots of parking except for the popular destinations. -slight turnover, rent issue?

Im sad to write this as Carolina has been one of my favorite stores for many years - they always…read morestock such beautiful items and the people who work there are kind, never pushy and always helpful. With that said - the experience of shopping there has changed...pretty dramatically. I won't pretend that Carolina was ever a place for a bargain - it's always been a high end store with items that would be considered splurges or even out of the range of possibility (for the majority of people). In the last year, the prices have skyrocketed. What used to be the highest priced item is now the norm. $600 sweaters, $800 slip dresses, etc. Listen I get it, it's Mill Valley and an increasingly wealthier demographic with inflation being insane. But also, this sucks? Your prices have literally doubled. What once felt like an occasional shopping treat now just feels alienating and over the top. The owner / buyers have the best taste in town - if you're reading this, could you please bring back some of the more moderately (reasonably) priced brands? I think a lot of the non ultra elite 2% Mill Valley-ites would be super appreciative and love to support you again. But as of now, it's literally impossible. For what it's worth this is not just an opinion of mine but fellow friends who just want to go back to their favorite Carolina. I appreciate you taking the time to read and consider!

Always leaving with beautiful clothes from Carolina Boutique…read more Visit Eli and she won't steer you wrong!

A great little 'shop around the corner' which gives back to the community and those in need…read more I've been going to the Mt. Carmel shop for years to donate items and to shop. I love the selection, have found fun toys for my daughter when she was young and re-donated when she grew out of them. I have found some great cookware i.e., Corning Ware pieces, small kitchen appliances throughout the years. The staff is very friendly and accomodating. And they often have some sort of promotion with '1/2 off days' or everything green 1/2 off for St. Patricks day. Oh, and they often have throwback music playing which adds to the kitschy ambience.

There are some designer items here priced at $5 or less. Upon walking into the store, the clothing…read moresection doesn't look that exciting but if you dig through it, you'll find some high quality items at extremely cheap prices. Maybe you'll even come across what I did and have a laugh! 4 stars because they don't accept cards.

I haven't been to Diamonds I The Rough, since I moved to Novato. I am invited to a holiday…read moreparty...and I found quite a few sparkly "party dresses"! I called and spoke to Syble and she remembered me after quite some time :) I asked if she was accepting holiday type dresses, and she said yes! So I will be going to the store tomorrow, to reunite with Zach and do some shopping there while I bring in my holiday clothes. I have really missed this store and Zach & Syble! So happy this fabulous store is still thriving!!! Sincerely, Rita Plank

Loved shopping this store on pm, Zack is so fun and 2 of my daughter's favorite tops were given to…read moreher from him for free but for some reason I got banned from shopping and I don't know why :( I miss ordering. They have great stuff