Went to DD with intention of buying a car. I was going to pay cash. I met JAKE a nice young man…read moreand we sat and talked about cars n cost. My brother went with me and we drove 3cars and none we liked. I drove a Toyota Corolla from 2018. It was a lovely car and I bought it, its a sweet ride. I'm very happy and if you go, ask for Jake he was great.

I have worked in the car industry both nationally and internationally, and this is without a doubt…read morethe worst dealership experience I've ever had in my life. It's useless, unprofessional management systems like this that give car sales a bad name and make people hate buying cars. Before driving 4 hours, I agreed on a $30,500 OTD base price before trade with Dakota Berridge. We already had a 5.74% approval through our credit union, but they don't accept outside state financing. So we did a credit application but Dakota tried telling me my wife's credit wasn't good and tried to cap us at an insane 13.39%. I work in sales, I asked for the Risk-Based Pricing Notice which forces them to show the real credit tier instead of playing rate markup games. He got a little bit offended by that and told me nobody ever asked this in his sales career. Well it's understandable that normal customer won't ask it. Told him we wont do it until its close to 7-8%. Final approval came at 8.24%. When we got to the store, they said he left early. So another salesperson tried to hand us paperwork marked at 10% interest. I caught it and made them fix it to 8.24%. On the finance contract the trade-in tax credit wasn't applied. I caught that too and let it slide in good faith thinking it was just late-night human error. The main problem was when i came home and reading the contract. Somehow I missed that the desk never updated the agreed vehicle price to match our $30,500 OTD math, stuffing a $967 overcharge right into my financed total. When I brought it up right away to Dakota, he said "contracts are signed and funded." A professional dealership doesn't hide behind that excuse when a clerical mistake is made, you honor the agreed price and write a check back to the customer for the difference. I've done this job, and that is how real business is done who not only care about making profit but also their customer. I tried calling every single sales manager on the floor, but nobody answered or returned my calls. I reached out directly to Rich Persiani and Ryan Belcher by phone and email multiple times, and never heard a word back. Leaving a $967 price mistake on a contract isn't just dishonest, it's pure sloppiness from a management team. They only care about profit, not customer service or integrity. Once the car is sold, you get zero help or after-service. I have attached the proof of conversation. If you don't want to get screwed, buy your car from somewhere else where they care about long term relationship with customer and honesty.

I financed a car with this company put 4000 down and 3mo later I've put another 3400 dollars in…read morerepairs and have been witout a car for 5 weeks. I've been calling asking to speak to a manager to see what could be done (possibly a loaner car) but I always get the manger is not in but they will call you back THEY NEVER DO! The sad part is during this time my husband had to have opened heart surgery and I've had to spend extra money on renting a car or ubering just to be with my husband in the hospital. I called practically begging them to help me and they couldn't even call me back. If you want to buy from a company that is fair, compassionate and cares about the community they serve DO NOT buy here, they can't even keep the promise to call someone back so I wouldn't expect them to keep a promise that they are selling reliable cars.

i got a truck from there early may, engine light came on 3 days later. brakes went completly bad a…read moreweek later so i called iin for service. I missed my initial appointment because i didn't know i would need to drp the vehicle off for something minor so they give me an appointment 2 months out. cool. fast forward to this month They are the rudest people ever over the phone. I called in because my alternator is gone completely out on my truck and all she had to say was your account is at risk because i was 10 days past due on my car payment. i told her i already called in prior to that to get a grace period extension or whatever and they let me know that was ok but this finance manager is really rude and disrespectful. she hung up on me. owner is never around to take calls or complaint. i regret iving them my money

So, I wouldn't set your standards super high for this place. It's mostly older cars (at least 10+…read moreyears old) that likely aren't in the best condition, but they go pretty cheap (around 5-8k). I just popped in here because I needed to test the driver's seat in a few different cars to determine how high the dash needs to be to fit my legs under comfortably while maintaining enough visual field, and the guy was cool about it. :)

I live in Kentucky but purchased a truck from Bill Leggett Automotive because they had the model I…read morewanted. Before buying, I asked several questions over email about its condition and any possible mechanical issues. I was told, "Zero issues, very nice truck." Unfortunately, that was not true. On the drive home, the exhaust pipe past the muffler fell off. I also discovered problems with the front brakes and alignment. Additionally, the bumper was supposed to be replaced before I picked up the truck on May 31st--but it hadn't been. I was assured it would be delivered to me and installed by a local mechanic arranged through Travers Hughes. It took over a month before the bumper even arrived, with Travers blaming the eBay seller for the delay. When I found a local mechanic who could install it for $125, the bumper showed up without the correct brackets. On July 18th, I emailed Travers about the issue, and he replied that he would "contact them and get the correct parts and send you the $125 no problem." Today is August 21st. I still have not received the correct parts or the $125. My advice: Do not take their word for anything. Do not trust that Travers Hughes will follow through on his promises.

the customer service was the best they are honest. Great deals…read more All the cars were clean will buy my next car there. Ameed was kind

From the owner: if you are looking for friendly honest dependable car dealer Check Our Website for cars read more

My experience with this company was extremely disappointing. They were quick to take my payment,…read morebut when I needed assistance, their customer service was unhelpful. I contacted them to request that my payment be postponed by a few days, and they agreed to the new payment date. Despite that agreement, they attempted to charge my account twice before the agreed-upon date. This caused unnecessary stress and made me lose confidence in their billing practices and customer service. Based on my experience, I would not recommend doing business with this company.

I've been using bmwfs for about 20 years with numerous vehicles and had not once had a problem…read more Great service and easy financing.

BUYER BEWARE!!! These people are being very deceptive & braking the law. They're using "Bait &…read moreSwitch" & False Advertising tactics to deceive people into either coming or calling to sell cars! I was looking for a car & seen a good deal obviously found out it was to good to be true when I gave them my information & started to inquire about the car. They had a 2019 Dodge charger R/T with a sales price of $13,000. So when I asked if it was available I received a text message that the price was $18,000. I then called because of the obvious confusion and I also live two hours away from the dealership. I wish I could give you the audio to this call. I asked about the car & the polite girl on the other side of the phone just says yes that's the price. I then told her about the text I got & the fact that I'm driving 2 hours to look at this car so I wanted to double check before I leave. She then says well that's the down payment not the actual price. They informed me that the $13,000 is a down payment and the actual price is around $32,000! It's actually wild to me that these types of dealerships get away with what they do & I'm currently looking into reporting them because I don't care what loophole they're using, simply lying is unacceptable in business!

The price online was listed at $5000 for a particular car I was looking for. I got cash out,…read moreheading to them about 200 miles away only to find out in talking with them the DOWN PAYMENT is $5000. The out the door price was over $11,000!! Nowhere did it say a down payment. How really shitty of them.

If you're looking to buy a used car at an affordable price in Columbus, this is your spot. They…read morehave a huge selection of quality cars at the lowest price you can find. The staff is welcoming and helpful with any questions you have. Make sure you ask for the Car sales Man Tonie He went above and beyond to make my car buying experience easy and quick!

I was not made aware of what type of business this is. I'm currently trying to purchase the car…read morefrom them. The jury is not in yet to give a verdict on if I shall recommend then or not. I already paid over 5000.00 USD on an Chevy Malibu as is. I also have had to put 3000.00 USD into the vehicle with my own money that comes from my VA Disability compensation. I'm staying to negotiate a short sale with them to own my own car. I'm a 45 year old military disabled veteran.

I give this predatory car lot and financier CNAC negative 5 stars. Here is a youtube video showing…read morehow they scammed us and all the junkyard parts: https://youtu.be/d0AudbB4dtg We pulled into JD 'scrap yard' Byrider and took notice of a nissan murano which 'looked' to be in great shape. We walked in and sat down at about 12:30 or 1pm and i immediately asked for the CARFAX for the murano. I was told to hang on a few while the salesman worked on our credit approval (we were outside at the time). He also said the carfax was clean. Many hours pass and no carfax and by that time i had already forgotten about it due to the mind numbing wait we were forced to endure by the popcorn machine. After several threats by me to get up and leave because of how long they were taking to gain credit approval, they finally approved the loan and i was allowed to check out to car at about DARK thirty. We drove it and all seemed well except that it pulled really hard to the left. They promised to fix it and they did indeed replace the front tires...but it still pulled a little. They replaced the tires after the purchase. At about 8:30-9pm (aprox 8 hour wait) and after our minds were NUMB from all the waiting by the popcorn machine (no lunch or dinner and up past bedtime) and all of the "were almost ready guys, just a few more minutes," ...we made a horrible decision. We signed the paperwork just to be done with it so we could go home and crash. They said they were giving me $1600 for my civic (fair market value of $4k) but only gave me $1300 and slid it passed my face so fast i dinna notice AND took $1k on top of that. They slid the paperwork past us so fast we didnt have time to read anything or comprehend what we were signing or even notice they screwed me on the civic. This is a tactic used to wear down people in order to force them into a mistake. Its a legit form psychological warfare. A predatory practice. The salesman also said we were getting a 5 year 60k bumper to bumper warranty... sadly after we got home we noticed that it was just a 1 year limited warranty. Still, i tried to get them to fix the 4 check engine codes for the EVAP system which turned into arguments and cussing matches. This issue caused the car to run bad and get 15mpg (still not fixed). Also just before this happened i called into JD to get them to replace a missing part of the air cleaner system i noticed after the purchase (was dark when i looked under the hood at the car lot and didnt notice it)....they refused. Fast forward to 1 year ago to today. The high pressure line from the transmission to the cooler burst at the repair joint (more on this in a minute) causing the tranny to run without fluid for a while causing damage. The CVT transmission now has issues over this... The high pressure line was repaired once upon a time and they used zip ties instead of hose clamps which was the cause of the failure. A month later, the starter goes out due to the grounding strap between the starter and solenoid corroded apart. I had to take the drivers side tire off to get to the starter to fix it. It is at this point i saw all the paint marks (salvage yard paint markings) all over replaced parts. Strut, a-arm, axle, tranny, brake caliper ect. If that wasnt bad enough, the motor mount is bent and the frame is a bit tweaked and looks like it was cut and welded back in. Also as i tore down into the engine to get to the starter, i also noticed that parts like the battery tray, frame holding the box, air cleaner ect all had salvage yard paint markings on them. MY CAR WAS OBLITERATED ON THE DRIVERS SIDE AT SOME POINT WHICH WAS HIDDEN FROM ME BY THE SALESMAN AT JD BYRIDER!! I pulled out my paperwork and finally found the carfax hidden between all the power of attorney paperwork. The car WAS in a serious accident and the salsman lied about it all. HE KNEW... i would bet my life on it. So as of today i tried one last time to get them to fix this crap under the lemon law as well as lieing about the carfax. Again, they just got nasty and basically said we got your money and you signed the paperwork.... I still owe 2 more years on this murano that i am paying $22,000, 13k sticker price minus $2300 in trade in and cash. Currently the murano is worth $3800 in fair condition KBB. BTW. The GPS tracking device is under the carpet, drivers side, wired to OBD2 port. Remove it by unplugging it completely and moving the old obd port plug back to its original position with screws. STAY AWAY!! Dont fall into their trap. 1 day late? They repo you.

we bought a Hyundai 3 weeks engine blew they put a junk yard engine in it did not last a week! from…read morethere they said it was gonna come out of my pocket. what a joke stay away from this place!

I can't say enough good things about Twins Buick GMC and the way their team handled my situation…read more The original vehicle I purchased from them ended up developing serious electrical problems. That could have easily turned into a nightmare, especially with the possibility of a long repair process or the vehicle ultimately being totaled. But Twins didn't just shrug their shoulders and leave me to deal with it. I stayed involved, asked questions, did my own legwork, and worked with them because I cared just as much as they did about finding a real solution. In return, Twins stepped up and helped make the situation right by helping me get into the Buick ST I have now. That meant more to me than they probably realize. As a disabled father with children who also have disabilities, reliable transportation isn't just a convenience. It affects my independence, my work, and most importantly, my ability to be there for my kids. A huge thank-you to Craig, Gina, Mark, and the entire finance team. Every one of them played a part in helping turn a very frustrating situation into something positive. Craig really came through for me, Gina and Mark helped keep things moving, and the finance team worked through the details to help make the ST possible. Anybody can earn a good review when everything goes perfectly. The real test of a business is what they do when something goes wrong. The first vehicle had problems, but Twins stood behind the situation and helped make it right. That says a lot more to me than a flawless transaction ever could. They earned my trust, my respect, and absolutely earned this five-star review. Thank you to Craig, Gina, Mark, the finance team, and everyone at Twins Buick GMC who helped me get through the situation and into my ST. You didn't just sell me another vehicle. You stood behind the first one and helped make things right when it mattered.

Everything! I will never go to this dealer again to have anything done to my vehicle. People…read morebeware. I have caught them charging for work that was never done. I had a headlight that needed replacing. The work was so sloppy I had to take my vehicle back three times and it still is not right. If you are not mechanically inclined when it comes to vehicles, you may want to have someone who is check their work.