Customer service was outstanding Quality was outstanding…read more Cost was outstanding You would be wise to talk to them before going anywhere else ... Overall a fantastic experience

After years of questionable experiences with mechanics, I wish I had found Marina Collision sooner…read more Tammy and James were professional, personable, and went above and beyond to make the process easy. They kept me informed, explained everything clearly, helped me get a discounted rental, and avoided unnecessary expenses. Genuine customer service like this is hard to find. They're also Toyota Certified! I'll be a customer for life. Highly recommend.

Went in last minute on a holiday, this shop was the only place open. Needed someone to checkout the…read morefront of our car after a small collision to pop everything back in place and tell us if it was safe to drive and Jaime was so helpful! He had it done in an hour! Absolutely our saving grace today!

Only had our Toyota Sienna accessible van for a few weeks and damaged door in a parking structure…read more Jaime did a fantastic job, can't tell any damage was done, and he did it quickly because he knew our son needed it to get around. Totally recommend Vortec's!

Very clean service and waiting area. Staff was very kind, informed me of any changes and did a…read morewonderful job on our car. They did the repairs quickly and washed the car. AAA was a bit slow in getting files and the shop was very gracious. I was offered water, coffee, etc. Everyone was very nice and I highly recommend this business.

For sure one of the best auto shop in Monterey . The people there are very personable and…read moreprofessional. .

This is what a genuinely family-owned business should feel like…read more Every part of the experience feels personal. One of the owners comes out, talks to you directly, and makes you feel like he remembers you and your specific situation. It doesn't feel scripted or like someone just trying to provide "good customer service." There is a genuine concern for what happened to your vehicle. I especially appreciated their honesty. If something can reasonably be fixed, they'll make the effort to fix it rather than automatically making it into a bigger repair. At the same time, they're very upfront about the reality of the damage, what can and can't be done. Pricing was fair, communication was excellent, and a special mention to Clara at the front desk. Each time we interacted she was friendly and informed. Nobody enjoys having to take their vehicle to a shop, but Gene's made the experience as pleasant as it possibly could have been.

I had what should have been a straightforward repair after a deer hit my front fender. Based on a…read morerecommendation, I brought my truck to Gene's. The job involved replacing the fender, side mirror, and polishing the driver's side window. I was initially told it would take about a week. After 7-8 days, I called and was told it would be another day, which was fine. I picked up the truck after getting the call that it was ready, but I was in a rush and it was parked in the shade, so I didn't catch everything right away. Almost immediately after leaving, I noticed the window hadn't been polished as discussed, and the replacement side mirror was loose and bounced while driving--unlike the original OEM mirror. The next day, more issues became obvious. The headlight didn't fit properly against the new fender (there was a large gap), and the "Tacoma" badge was missing. I contacted them, and to their credit, they agreed to fix the issues. However, that meant another appointment, several more days without my truck, and another rental. When I got it back again, it looked better--but this is work that should have been done correctly the first time. Afterward, I noticed the paint blending was poorly done and doesn't match well at all in sunlight. At that point, I chose not to go back again, but it pisses me off every time I see it. To top it off, when I later replaced my headlights, I discovered a mounting screw was never reinstalled on the driver's side. Overall, this was a very disappointing experience with multiple oversights, extra time and inconvenience, and workmanship that didn't meet expectations. I can't recommend this shop. Really bummed, as this place has good reviews. I must have gotten a beginner working on my truck :( Just a shoddy job.

We had our car in for repair after a traffic accident. This business is clean, comfortable with a…read morefriendly, competent and professional staff. Our car was finished two days ahead of their projected completion date. Jordon contacted us every day with a progress report. They also provided a shuttle service to and from home since this was our only car. The shuttle drivers were all friendly and very helpful. I would recommend this business without hesitation. Note: This is more than I can say for Geico Insurance but one can't expect any more from a business run by a talking lizard.

I gave this company a month to fix the mistake. I found out that Victoria S isn't real, this is AI…read moregenerated response used either by Yelp or by the company themselves so they don't have to respond themselves or take accountability for anything. I called and they had no idea what I was talking about. I explained my review, the stains everywhere and the HORRIBLE detailing they claimed they did. I explained that Matt H promised me before I even got the work done that I would receive a check for $200 for money back, in the mail from the company in 2 weeks as a thank you for trusting them. 3.5 weeks later I still have nothing. I made it clear I could not afford all of this work at the time I got it and tried to cancel it and I would come back in the fall. He assured me I would get the money back and he lied. My health has started to get worse cause I couldn't afford to get the supplements I need cause I'm on disability which means a limited income as well as a college student. I will be moving forward with an ADA complaint for this money hungry grab they did and a civil rights complaint as well. DO NOT waste your time with this company because they do not display any integrity or honesty or any kind. They don't care about you or your car, just the check from insurance. DO NOT LET INSURANCE SEND THEM THE CHECK!!! SEND IT TO YOURSELF SO YOU CAN MAKE THEM CORRECT THE DAMAGED AND LOST ITEMS OR STAINS THEY CAUSE THAT THEY REFUSE TO FIX. DO NOT HAND OVER CHECK UNTIL THEY FIX IT ALL.

Spectrum Auto Collision is a 5-star business at every stage. Helpful, knowledgeable, professional,…read moreefficient. From the first walk-in to the finished result was two days. From the walkthrough and the quote to the repair and the detailing was the easiest process, great price and beautiful result. They went far beyond just fixing the paint patch on the roof. My car was beautifully detailed and presented. Their work ethic shows from beginning to end and I absolutely recommend these guys.

I'm a fulltime rideshare driver, so my car is important to me and I keep track of good mechanics in…read moreSalinas. These guys are very very good. Fast, fair, and they quickly navigate insurance processing. My whole experience was pleasant and enjoyable. Comfortable seats in the lobby and refreshments. Very professional and a high level of customer service. I wish more shops were like this. I take these reviews very seriously and I stand by this recommendation.

Augstin, or "Augie", is a very approachable and knowledgeable owner. He takes pride in his work and…read moreit honestly shows. My Nissan had those sun burns (some areas all the way down to the metal), on my hood, roof, and top of trunk. He gave me a fair quote and told me he needed 2 weeks overall,... he did it in 8 days. I was very very happy with the results and more. Because my front end was cracked all the way down from when I rear ended someone years ago and I also had about 7-8 door dings on my passenger side. My headlights were yellow and foggy and seriously needed buffering. Well, the quote was solely for the paint job alone in which I agreed but the dings on the doors, foggy headlights, front crack on bumper were not charged as extra. Augie seems to be that guy that goes the extra mile for you to make sure his customers were more than just satisfied. I HIGHLY recommend Delcas Auto Collision - especially for the fair price. Hats off to you Augie!

So the reviews prior are spot on. My 4Runner had an altercation requiring replacing the fender,…read moretrim, etc., and paint. David Pineada (sp?) was attentive, thorough, and explained the complete process and the reasoning behind each step. No upsells, and used OEM parts as well. It was a three day job just prior to Thanksgiving, and the work was exemplary. But what set them apart was the detail oriented service - on drop off, they were prepared with a packet for the truck - no hand-written scribbles etc. Upon pickup, David called and offered to come pick me up! Another step out of the ordinary. But the kicker was that the truck was not washed - but detailed! Washed, waxed tires and rims, interior vacuumed and wiped down. Impressive. I'll be back if the occasion warrants. David exemplifies the excellence in customer service that can be rare.

Searson Body Shop IS AMAZING! FROM SCHEDULING, ESTIMATING,…read moreTIME TO COMPLETE, EASE OF DROP OFF AND DELIVERY, SEARSON'S SERVICE IS OUTSTANDING! Ramon and Patrick are friendly, helpful, and patient - I'll never go anywhere else and I'm telling everyone I know - Searson is the place to go!!! I had a horrible experience with the insurance's 'preferred' shop and after 3 days they hadn't touched my car much less fixed it! So, I picked it up and made an appointment with Searson. THANK YOU SEARSON! The work you did for me is beautiful, perfect and you made it So Easy!

Don't take customers floor mats from car being repaired and replaced them with someone else's…read more.... I directly spoke with Patrick about this issue , he told me he would get to the bottom of this and to date has never made contact with me since....