This is what a genuinely family-owned business should feel like. Every part of the experience feels personal. One of the owners comes out, talks to you directly, and makes you feel like he remembers you and your specific situation. It doesn't feel scripted or like someone just trying to provide "good customer service." There is a genuine concern for what happened to your vehicle. I especially appreciated their honesty. If something can reasonably be fixed, they'll make the effort to fix it rather than automatically making it into a bigger repair. At the same time, they're very upfront about the reality of the damage, what can and can't be done. Pricing was fair, communication was excellent, and a special mention to Clara at the front desk. Each time we interacted she was friendly and informed. Nobody enjoys having to take their vehicle to a shop, but Gene's made the experience as pleasant as it possibly could have been. read more

I had what should have been a straightforward repair after a deer hit my front fender. Based on a recommendation, I brought my truck to Gene's. The job involved replacing the fender, side mirror, and polishing the driver's side window. I was initially told it would take about a week. After 7-8 days, I called and was told it would be another day, which was fine. I picked up the truck after getting the call that it was ready, but I was in a rush and it was parked in the shade, so I didn't catch everything right away. Almost immediately after leaving, I noticed the window hadn't been polished as discussed, and the replacement side mirror was loose and bounced while driving--unlike the original OEM mirror. The next day, more issues became obvious. The headlight didn't fit properly against the new fender (there was a large gap), and the "Tacoma" badge was missing. I contacted them, and to their credit, they agreed to fix the issues. However, that meant another appointment, several more days without my truck, and another rental. When I got it back again, it looked better--but this is work that should have been done correctly the first time. Afterward, I noticed the paint blending was poorly done and doesn't match well at all in sunlight. At that point, I chose not to go back again, but it pisses me off every time I see it. To top it off, when I later replaced my headlights, I discovered a mounting screw was never reinstalled on the driver's side. Overall, this was a very disappointing experience with multiple oversights, extra time and inconvenience, and workmanship that didn't meet expectations. I can't recommend this shop. Really bummed, as this place has good reviews. I must have gotten a beginner working on my truck :( Just a shoddy job. read more

Don't take your car anyplace else but to Gene's. They took care of everything with the insurance company and returned my car looking brand new. They fixed all the scratches on my bumper that had nothing to do with the accident. I don't know how they do it but my whole car looks brand new. They detail the entire car before they return it to you. Scratches were magically erased. Can't thank them enough. read more

I wanted to take this opportunity to let Gene's Import Auto Body know how much I appreciate the beautiful job they did on my car. As always, the job was done in a timely matter with quality workmanship and VIP service. I appreciate Jaysun over seeing the work being done and his professional customer service. If you wan't quality work Gene's is the only place to go. They are the best. Paulina M read more

I had an issue with the previous repair & Gene's took care of it with no issues. This is why there is no other place to go except Gene's Import Auto Body when you need auto repair read more

They are the best body shop to which I have ever been! The car was like brand new new!!!

I want to thank the workers at Gene's Import Auto Body for the excellent work the did on my Range Rover "Sport". It started with a consultation and estimate from Jason, who made great recommendations and from there it went to Clara who followed up on keeping me posted on the progress of my auto and finalized my schedule and ended with Lisa, who confirmed and concluded my contract. Each step was completed in a timely manner and was professionally executed. Thank you all for your outstanding service! Richard read more

Gene's import Auto Body gave the best repair service we could ask for. Our Lexus looks brand new. Clara in the office was courteous and helpful. Would recommend Gene's to anyone looking for a reputable car service where they go beyond the expected. read more

My little red Corvette is my pride and joy. I wouldn't just take it any place. Gene's is professional and courteous. Their estimate was reasonable and they stuck to it. I appreciate that they keep in touch while the car is in the shop if your car is worth fixing it's worth going to Gene's read more

Gene's Import Auto Body did great job with complicated repairs when an uninsured pickup truck slammed into my new Mercedes Benz S580. My repairs involved body work and electrical wiring repairs. The repairs look perfect and Anthony Lecce did a great job keeping the repairs moving along and letting me updated. read more

I usually never post reviews, but this one I couldn't resist. From the day I called to my arrival, customer service was outstanding!! I made an appointment to receive a quote for my daughter's car window, that someone tried to break into, and to make a long story short, they had the part in stock (which wasn't guaranteed) and got to work on the car right away. Everyone was super friendly, especially Lisa and Jason!! Definitely not what I expected from past auto body shops that I've unfortunately been to before, but Gene's....I'll recommend always!!!!! read more

I took my car in for a hit and run, dropped it off and everything went smoothly. I picked up my car when it was ready, I looked over the car and noticed that there was a run in the paint that dripped down the rocker panel. No big deal, I told them they fixed it. Got my car back the following day, I was on the way to drop off the rental car and noticed that they had scratched my tint. I had the tint done a few weeks before I brought the car to get the body work done. I also, noticed they had over-sprayed my seats and on my door seals(there was paint on the seats and the door seals). Also, greasy finger prints all over the headliner. I was able to get this fixed also no big deal. Also, new problem has happened they removed my door panel to do the body work and now my door rattles every time, I listen to loud music. I didn't give them a chance to fix this because I don't want them touching my car anymore. They charged me for the door clips but never replaced them. Pretty much just pay attention to the details because they have no quality control whatsoever. read more

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First of all highly recommended by a Mercedes dealership informative, honest and did a super job on my Mercedes ! Plus so friendly

Wow, I cannot recommend this place enough! I stopped in on the recommendation of another friend in car industry to see if these guys would have a part needed to attach the front fender shield on my Honda. I spoke with Brad, and he said why don't we just take care of it for you. They took my car in right away, even took car of another part for me, and I was all set in 30 minutes! Really generous, excellent service, truly skilled and just good people. I will be back, and will be recommending them to anyone who needs any type of auto body repair on their imported vehicles. Way more than 5 stars! Truly top notch read more

Top shop in Monterey County They worked on my cars and family cars, great work. Get past the service because they are doing their best but are so busy. read more

I requested a repair to a damaged fender and they efficiently repaired and repainted the fender. They took it in on a Tuesday and said it would be complete on Thursday late, or Friday the same week and they were good on their word at a fair price. They have a knowledgeable and polite staff and made the process as painless as it could be. I highly recommend them for any auto body repair needs. read more

I brought my Rav4 in for an estimate on some scratches on our bumper. The person who worked up an estimate for us gave us two options; one option was considerably less than the other! I was impressed by their honesty; they could have only given us the more expensive option. I highly recommend them for any body work that you need performed on your car! Mark D read more

Gene's is always professional and is a trusted experienced shop providing the best quality work on the peninsula. you will not be disappointed. Jared provided an estimate quickly and he and the office staff walked me through the insurance process. I recommend them to everyone. read more

They want $50 for an estimate. Seriously? Don't waste your time or money. It would appear they have too much business and aren't interested.

Wow, if you're looking for the wors customer service you've experienced in a LONG time, give Genes a call. The lady that answers the phone is nice enough, but the people managing your cars service are rude and seem to think it's cool to be pompous to their customers. I would rather have a root canal than do business with this company. read more

Impressive! Gene's repaired the bumper on my Porsche 911 after a minor parking lot accident. It now looks like new and the paint job is factory level quality. The technicians are highly skilled and all of the office staff are courteous, helpful, and respond quickly. Don't take your Porsche anywhere else. Gene's is the best! read more

I came today and brought my 2014 ford escape to have estimaye to fix my squeaky door. the gentleman not only went out of his way to fix my door but didnt charge me. i definitely recommend gene body shop cause all the staff was very professional,friendly but also respectful read more

This repair shop is honest, hard working and does a great job. My experience was superb. I would highly recommend Gene's Automotive. read more

I came in to get an estimate for scratches on my car, and was charged $50 for an estimate. I have never been charged for an estimate, let alone that much for something that should only take 10 minutes. When I received my estimate, they added on unnecessary work and told me that it was required when I asked about it. However, none of the other places I got estimates from added half of what they did. Overall felt like a scam and trying to milk as much money out of me as possible. read more

Ray and Gene are professionals who are honest and hard working. They did a great job on my old Lexus and made the process easy.

Sometimes impatience and frustration cause fear. The best of us fail at times. Some fail often and with dramatic, embarrassing consequences.... read more

Major auto body repair in excess of $25,000 for my 911. The staff relentlessly fought on my behalf with the insurance, to get my due benefits. What I received in the end is almost a brand new car. Family owned, passionate about delivering the best that they can be proud of. I simply cannot recommend any more highly. read more

Won't ever try to work with them again. Needed a replacement windshield for my Tesla Model 3 and they were the only ones that Tesla recommended in the area. Called them and their estimator took a week to even provide an estimate. He seemed eager to please and we initially had good communication. Whatever, I figured they were busy so that was fine. But I immediately gave them the "go ahead". Got zero response. Sent him several emails and just got terse replies that they were very busy and "do 4-6 windshields a week" which I guess overwhelms them. I then started politely calling just to get an ETA for an install appointment and even though the estimator promised to call me back each afternoon with the info he NEVER did. By the end it was clear that he had no intention of following-through. So I went to Alan's Auto Glass and they were great. I get the fact that they are a body shop first and that's their priority. But the estimator was extremely unprofessional in his lack of response and clearly didn't want my business. It's been 3 weeks since I've tried to contact them, and ZERO response from them. If the estimator wanted to get rid of me and avoid replacing a Tesla windshield, it worked. Might be great at body work, but if you need auto glass DON'T call them. read more

I took my car to Gene's for body repair. They are very professional, prompt and do magical work. Took a few weeks for the repair to be completed due to slow delivery of supplies by the car manufacturer. When I went to pick up the car, I was greeted with smiles and the job was done beyond my expectations. I highly recommend them and will definitely go back if/when needed! read more

I couldn't be more pleased! Gina was great and attentive. She had my car fixed quickly and it looks great. Highly recommend.

Had a small issue where our Tesla lowered it's suspension while parked over a cub and wound up ripping the front bumper cover off the car. Gene's Import was great. Worked with Gary. He worked with me over the internet to submit pictures of the damage, ordered the parts and had everything ready as scheduled. I dropped off the car and they gave me a free ride back to my house. Great communication throughout the process with daily updates (Even though it only took 2 days in the shop) Cost was lower than insurance estimate, so my $1000 deductible only wound up costing me $340. Returned the car clean and were all super courteous. Super appreciated. I hope I won't be back, lol, but if I need to be, I know where to go! Thanks! read more

I am very disappointed in this shop. I took my car here for an insurance job. I did a walk-through and made it very clear what I needed fixed. Not only did they not call me to tell me they weren't fixing it. They didn't call me with an estimate or even to let me know they weren't fixingThey gave me no notice that my car was ready right now. Not a good place I would never recommend this place and I will never go back. If I could write them a zero on three different categories I would. Zero for customer service, zero for the work done that was requested zero for communication. I would like to update my review. I was called and told they were very busy. I was asked to bring the car back. I'm changing my stars for there effort to try to fix the problem. Thanks guys. read more

I needed the driver's seat on my 'new' used car adjusted to accommodate my physical needs. I found myself canvassing numerous auto body and fabrication shops on the Peninsula. At the end of my rope I checked in with Gene's and spoke with the owner Brad. He looked at the job and with little deliberation accepted the challenge and quoted me a very fair price. I dropped it off this morning and just now accepted delivery with the car fully functional for my needs. Thank you to Brad, his father Jerry and the front end representative Antonio. According to Jerry this import auto body shop is now certified to repair Tesla autos in addition to higher end imports. Every once in awhile you run across persons with a good heart. Brad could have passed on my job request. Thank you Brad and crew. read more

Gene's Import Auto Body - Gene's Import Auto Body - Body Shops Near Me - Sand City, California

Absolutely terrible communication. Called on the 19th to schedule appointment for insurance estimate on my Model Y after being rear ended in a hit and run. Although damage appeared to be cosmetic, would have it towed in just in case because several sensors had gone off. Made the appointment for the 25th. Emailed my insurance company estimate over so they could review, along with a narrative of my concerns. Called on the 21st to confirm appointment. The girl was very nice and remembered speaking with me and couldn't understand why it wasn't in the computer but set it up and confirmed appointment for the 25th. Car got towed in on the 25th and I filled out the intake forms and dropped off another copy of the insurance estimate. Still hadn't heard anything at all from the shop by the 28th, so emailed Reynaldo. Several hours later he replied that he was out of the office and would get back to me the next day. By 4:30 on the 29th ( the 5th day they have had the car) still no word, so we called. First, Reynaldo lied to my husband and said he had emailed me an update. Then he was just rude, saying that he didn't even know why the car was there, that no one had looked at it yet, that our insurance company was terrible, and that repairs could take 3-4 months. He could not even tell us when the car would be looked at. There was no understanding that we couldn't be without the car for that long, and no sense that he was interested in providing even a base level of communication or service. We chose to pick up the car and have it serviced elsewhere. Hands down my worst ever experience with an auto shop. (btw- our insurance company has been amazing throughout this process - friendly, responses helpful!) read more

I have gone to Gene's auto body twice now to have my Tesla repaired. I've been so impressed with the professionalism in this shop. They kept me up to date on how the repairs were coming along and were so friendly and helpful. Hopefully I won't have to go back, but if someone rear ends me again, Gene's will be my shop of choice!! read more

*Excellent* service. My car suffered from a complicated rear view mirror failure. Gene's was able to get the part ordered and schedule me right away. I want to give special credit to Jared. He knows his stuff & displayed excellent customer service. This place is worth your business! read more

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These guys are fully deserving of a five star review. As the father of two boys who lived through the experience of their learning to drive, I came to know the fellas at the local auto body shop in Reno where we used to live. Recently, now that we live in the Monterey area, I had a come close encounters a an abrasive nature in backing up the car in a construction zone. I compounded this by not moving my car far enough into the garage when I closed the garage door. What a knucklehead I am! I took it into Gene's on a Monday and by Friday after lunch they had fixed everything. The car looks great. In addition, they cleaned the car inside and out. The best part was that it was not expensive--less than what I was expecting based on my auto body experiences in Reno. I hope we only meet now on socially but if I have any problems in this regard in the future, this is the only place I will consider going. read more

A tree fell on my Tesla. Insurance covered me. Had to find a Tesla certified shop. Only had a Gene's or a body shop in Santa Cruz (or a few others in the bay area if i wanted to go further). Decided to check out Gene's since it was close by. Dropped by and I ended up meeting with Reynaldo for an estimate. Reynaldo was awesome from the beginning. He was legitimately the reason I decided to trust Gene's from the get-go and not really look into any other body shops. I could tell he was professional, honest and hard working- I'm a recruiter and have a sales background as well; so I feel confident in saying I've developed a great instinct for reading people. Reynaldo gave me some great info/advice from the beginning. He checked out the car and was very detailed. He then requested I take back the car after i had it washed so that he could really take a look at the little details that would need to be fixed; he even accommodated and let me go in on a Saturday. He took care of me from the beginning. From there on out, he was frequently emailing me and calling me with updates about my car/parts and estimated dates for parts and to take it in. I never really had to call him because he was always on top of it. The few times that i did call, he was always happy to help and had answers for me immediately or if not, he would get back to me very quickly. He took care of talking to the insurance and fought for me a number of times to make sure the insurance took care of everything. After finally getting the car worked on, Reynaldo happily walked me through final inspection of the vehicle- it all looked great. I took it home and ended up finding a few things I wanted to get fixed. I called Reynaldo right away and he set things up to get them fixed and squared away. He pretty much took care of me all over again. I even took it back a second time for some issues with headlights. He accommodated me again on a Saturday. At the end of the day, I've been very happy with Gene's. Reynaldo in particular has pretty much been the only one I've had to deal with and hes always been on top of his game. I'm almost selling him short on how much he helped me out. If you get Reynaldo as your estimator, he will take care of you! Thanks for all your hard work and always being so friendly, Reynaldo. read more

They did a great job on my Honda Accord after it was hit by a RAM truck. Reynaldo coordinated everything and made it painless for me. I'm sending another friend to them this week. read more

I have had some paint work done in the past which was done very professionally. Recently I had a couple of minor scratches which they were able to fix for me in no time! Very happy with this business and they are my shop of choice in the Monterey area! read more