We had our car in for repair after a traffic accident. This business is clean, comfortable with a friendly, competent and professional staff. Our car was finished two days ahead of their projected completion date. Jordon contacted us every day with a progress report. They also provided a shuttle service to and from home since this was our only car. The shuttle drivers were all friendly and very helpful. I would recommend this business without hesitation. Note: This is more than I can say for Geico Insurance but one can't expect any more from a business run by a talking lizard. read more

I gave this company a month to fix the mistake. I found out that Victoria S isn't real, this is AI generated response used either by Yelp or by the company themselves so they don't have to respond themselves or take accountability for anything. I called and they had no idea what I was talking about. I explained my review, the stains everywhere and the HORRIBLE detailing they claimed they did. I explained that Matt H promised me before I even got the work done that I would receive a check for $200 for money back, in the mail from the company in 2 weeks as a thank you for trusting them. 3.5 weeks later I still have nothing. I made it clear I could not afford all of this work at the time I got it and tried to cancel it and I would come back in the fall. He assured me I would get the money back and he lied. My health has started to get worse cause I couldn't afford to get the supplements I need cause I'm on disability which means a limited income as well as a college student. I will be moving forward with an ADA complaint for this money hungry grab they did and a civil rights complaint as well. DO NOT waste your time with this company because they do not display any integrity or honesty or any kind. They don't care about you or your car, just the check from insurance. DO NOT LET INSURANCE SEND THEM THE CHECK!!! SEND IT TO YOURSELF SO YOU CAN MAKE THEM CORRECT THE DAMAGED AND LOST ITEMS OR STAINS THEY CAUSE THAT THEY REFUSE TO FIX. DO NOT HAND OVER CHECK UNTIL THEY FIX IT ALL. read more

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A great place and I'll give you two examples. Had a front end collision covered by insurance less deductible. The first place said the headlights would have to be replaced. (The appraiser annoyingly kept calling my wife "young lady".) I had my doubts so we went to Carstar and they said the headlights were fine so I saved my insurance company about $1,100. About a year later, someone front ended our back bumper. Had the repair done at Carstar and then asked for a clay bar and waxing while they had it in the shop The price was around $300 but they decided to knock $80 off the price because the rear bumper was being replaced and did not need clay bar or waxing. That's honesty for you! read more

They did a BEAUTIFUL job on my car repair. Very high-quality work, completed much quicker than expected, and very kind and professional. Highly recommend! I hope I won't have to use their service again, haha, but if I need to, this is where I'm going! read more

CARSTAR is full service! Took my vehicle here after it got hit while parked on the street. They were professional, quality work, and great communication. Can't speak on prices/ value given insurance covered it but very happy I came here that's for sure. read more

From beginning to end they made the whole process of repairs effortless. Quick and efficient. No question, I'll use this company again. Friendly and helpful. read more

I have taken my car here two times in the last couple years and both times were an easy experience. My car was returned in its pre accident state and they even delivered my car to my work as it was difficult for me to pick up during business hours. Highly recommend! read more

poor customer service. they lost my vehicle registration and would not pay the $21 replacement fee. even though my repair work was over $6,000 read more

The ladies were extremely rude and the front desk of the shop. They're very unprofessional, made me uncomfortable while visiting. The quality and workmanship is very poor too. My insurance company Liberty Mutual recommended them. But remember you get what you pay for." I guess.. I should've done more research.. Unfortunately, this place isn't worth it to me to spend my hard earned $$ at. This girl gotta eat too! read more

My car looks impeccable. Though the accident was minor, it was my first one, and I was bummed out. Getting my car fixed at Roberts Collision was silver lining. I took my sad looking car with its bumper hanging with a bungee cord, and in two weeks, my 8-year-old car came back looking brand new. I am so grateful for all the work each person has done for my car, especially Matt who communicated with throughout the process and gave me all the information I needed and more. I fell in love with my car all over again. I will definitely let everyone know how great you all are. Thank you again! read more

Carstar Robert's was so very good and a pleasure to work with. Had a scraped side panel that needed repair on a Mazda5. The panel was replaced and the paint matched perfectly. So pleased with the high quality of the repair. Matt was my service advisor, answered all my questions and is extremely knowledgeable. He constantly communicated updates on the status of the repair work. I would definitely recommend and use them again. read more

CarStar Robert's Collision is one of the Best Automotive Repair Shops on the Monterey Peninsula, if not the County. Quality Plus. The Company keeps their PROMISE-Your automobile will exceed your expectations-you will pick up your car and smile, knowing it is like new. Well respected by Auto Insurance Companies, their representatives work with Roberts and insure no detail is missed. YES, they are busy, but they do not rush. They do it right the First Time. The owner demands the best and gets the best employees on Auto Repair. From Exotics to vintage, they do it all. True Craftsmen. Thank you. read more

All the damages that Robert's carstar did to my car while in their possession. Scratches throughout from improper buffing. Air valance not put on correctly. Bird etching throughout entire car. Deep scratches from box and jumper cables. Fried communications module from improper jump. Missing locking tabs near battery area. Buffer swirls over entire car and scratches from buffer pad throughout the entire car. read more

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I recently had to have my car repaired after a rear end collision. I was referred to CarStar Robert's Collision. I had more damage than expected and the repair more complicated. After all the work was done, all I can say is that they are the best and offer total full service. They were always available for consultation, (thank you Matt), and I had an extra problem that had nothing to do with the collision and they helped take care of that issue as well. I am so appreciative of all the care they took. They come highly recommended. read more

Great experience, very helpful from start to finish. Quality work assured, professionalism and amiability from all the crew.

I could not be happier with the service I received at CARSTAR Robert's Collision. Matt Henriques completely exceeded my expectations. Not only he did communicate with me throughout the process; he went the extra mile and communicate with the Insurance company. I really appreciated his professionalism, compromise, and trustworthiness. I highly recommend this business. read more

I want to recommend this business as they are so efficient and we're right on the job fixing my car. The wonderful staff was over the top nice! The car was clean and back to me in one week! I highly recommend this business! read more

State Farm recommended CARSTAR Robert's Collision for comp claim repairs. The staff were great to work with and the repairs were done ahead of schedule. I'm very happy with the work performed and the professionalism at all levels. My repairs are guaranteed as long as I own the car. read more

Took my car here this week for auto body repair, covered by a Geico claimant who hit my car a few weeks ago at the Sand City Costco. Was extremely happy with their customer service. Everyone was extremely professional. The communication throughout the whole process was excellent. I received daily updates from George regarding the status of my repair. Everyone was friendly and helpful. I would not hesitate to use them again. Hopefully I won't have to, but if I do they are place to go. read more

I cannot say enough good things about Robert's Collision, my advisor Kevin was absolutely wonderful along with the entire office staff. In this day and age it seems almost impossible to receive "decent" costumer service and receiving decent care is basically non existent as well but wow does this place exceed all expectations. Absolutely wonderful mechanics, office staff is 10/10 and Kevin is fantastic. I truly cannot recommend this place enough. read more

I had a great experience with CARSTAR Roberts, and especially with Kevin Burch. We were rear-ended back in March and the back half of our Subaru Outback needed extensive work. We were really impressed with how well Kevin communicated with us through the whole experience. He did the initial estimation and then coordinated all the repairs. There was a tight deadline; our daughter needed the car for a once-in-a-lifetime Spring Break trip. Kevin and the whole team made it happen, with time to spare. We always knew what the possible outcomes might be (e.g. with the insurance company), what our options were, and where things stood every few days while waiting for parts etc. It's now a couple of months later and there's been no post-repair hiccups. read more

This is what this service deserve - exactly 1 star. Here is why. We started had a claim with insurance company and they referred to us carstar. It was 1 month old car in pristine conditions, damages from accident - very minor: driver door + mirror. So, what this guys did: they dissembled car including front / rear bumpers, moldings from rear side, where is no obviously no damages. In estimate for insurance, literally was included painting entire car. This fishy shop decided to make a bit bucks. We requested revisit estimate and include new OEM parts, apparently bodyshop decided to use non gem part on brand new car - that's excellent move and exciting news for owner - is not it ? Next, someone from this fishy shops texted to me with detailed estimate and pictures of parts to be used. Revisiting scope of work, we confirmed and gave acceptance. 3 weeks later we asked for update. Response was "we haven't started because no approval from customer. we are waiting". What this fishy shop were doing ? If approved is pending, they must reach customer, but apparently they did not care about you, at all. I would not mentioning here rude master, who gave bullshit to driver of car. Who btw was single lady recently received DL and she had no support. So I have to drive to Monterey to this stubborn fishy shop to pickup car (they did not want to release car !). Conversation did not went well, owner of this shop was completely disconnected from customer's situation, and started pushing how I as a customer is a pain for him. He believed he is right, until I showed him proof of my approval to start work. So, I saw this body shop, which might appeared as good as beginning, but our experience is negative: - Disconnection from customer - they can keep your car indecently, nobody give you a call for month - Rude personnel, three different people got same impression - Owner, who does not care about customer and gives bs rather than listen - Over charge insurance with redundant work Such business should not exists, because they against customers. read more

Wow. All I can say is wow. In September of 2018, there was a hit and run on my SUV and I had to get my bumper fixed. My INSURANCE recommended me to take my car to this place. Two weeks ago, I was in ANOTHER hit and run and had to get my bumper fixed again. This time, I took it to an auto body shop in Sacramento. Now.. let me back up the story a bit. When Robert's auto collision was working on my car, they claimed it'd take 3-4 days to complete. They messed up and didn't even bother calling me to tell me there'd be a delay. I had to call them and ask about my vehicle. Anyways.. the man working on my car claimed the paint job was off. They had to keep my car even longer to fix the issue. Okay, fine. I ended up having to get another rental car thinking my car would be ready in time. I DID let my insurance know about my negative experience when asked for feedback. Fast forward to today. The auto body shop I recently went to showed me what Robert's did in an attempt to hurry and fix the issue. I can't even explain it. A giant piece of rubber/plastic was painted and thrown on top of my bumper. My bumper itself was not painted. A piece of FRIKKIN RUBBER WAS PAINTED and placed on top of my bumper. It was insane how easily my bumper just fell apart from a small fender bender. Now before the owner (or whoever this is) wants to say she has no records of my car or who I am, I would be more than happy to come face to face with you and really discuss this issue. Leave a number and I'll call you as soon as you respond Ms.Jennifer lady. P.S. You won't find my file under my yelp name. read more

They cut the cables for light bar that i had. i can see some marks in my windshield after months that i got it from the shop.

Very impressive operation with an exceptional staff. They are almost finished with their really beautiful re-model. Geiko insurance has a connection with this location. They took care of a fender bender for us with excellent service and results. read more

CARSTAR Robert's Collision - Reception - Body Shops Near Me - Monterey, California

I have come here twice for insurance related auto repairs and both times I was blown away by the customer service and professionalism. Of particular note, Michael was prompt, thorough, and always demonstrated the utmost professionalism with me. Aside from the Collision damage I incurred, I suspected something else was wrong with my engine. I told Michael and he investigated the problem and discovered damage to my wheel bearing. Although my insurance wouldn't cover this service cost, Michael got me the best deal and was able to fix the problem quickly so I would not incur any more time with my rental. He was very accommodating and helped me get the right price in my budget. I would highly recommend them. read more

Unfortunately, my car has been rear ended on 3 separate occasions and for each incident, my car was sent to CARSTAR Robert's Collision. I'll start with saying the staff is genuinely very friendly and were all very competent when I had questions either with my vehicle or the insurance process. My most recent experience was definitely my worst. My vehicle was given back to me with a defective wheel bearing and horrendous tint job. CARSTAR corrected both but it was extremely inconvenient to have to return it for repairs and be without a vehicle for 3 days after being without for a month and a half. After having my vehicle for two months now, I've noticed countless flaws in the repair job. My trunk was painted horribly with clumps of paint in numerous spots as well as a whole strip that wasn't painted. My rear muffler was dented and the plastic deflector that protects the bottom of the vehicle came lose and was dragging. I was forced to stop at a dealer to have it screwed back on. The trim guards around my wheel were patched together and not seamless and the decorative chrome pieces on my bumper were not installed properly as they are bowed. Also, my rear seats are all wrinkled and very loose. CARSTAR does a great job at making your car look great superficially, so please take the time to really inspect their work. I wish I had the time to have all the flaws corrected but it's not worth my time. read more

I rear ended a car and my insurance recommended Robert's Auto Repair to take care of the repairs. Wow! I am extremely impressed with the excellent customer service I was provided by the shop. It is evident that Roberts Auto Repair chooses their employees wisely. Michael kept me updated throughout the entire process and made me feel like my car was in good hands. I picked up my car today and was extremely satisfied with the work on my car!! It looks brand new. I hope not to get in another car accident but if I do I am coming back to Roberts no questions asked. Highly recommend this place for anyone looking for excellent customer service and quality repairs! read more

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State Farm referred me here. They did a great job repairing my Subaru.

After my parked car was hit by an incompetent driver, I was in need of an auto body shop in Monterey, California. I went in expecting a huge hassle, but to my surprise, it was easy and painless! You show up, give your keys to Jessica, she will handle everything with a smile. Rick will give you a fair estimate and he really knows his business! Then, you drive the rental car home. Then, come back a few days later, and your car looks brand new again! They even WAXED my entire car for me! It was sparkling. The bill was exactly what they quoted to me. I can't say enough good things about Robert's Auto Body in Monterey, California. Be sure to ask for Jessica & Rick. read more

Roberts Auto Repair is the best around. Excellent workmanship. Amazing customer service. They took good care of me and my vehicle. They kept me informed of the progress. They arranged for my rental car to pick me up right when I dropped my car off for repair. I never had to do anything about it. I never had to go to Enterprise. They also deal directly with your insurance company. I wasn't happy that I was in an accident, but I'm so glad I found Roberts Auto Repair. Everything went very smooth. I was extremely happy with the whole experience. read more

This body shop is not where you want to take your car, period. Besides not fixing it correctly, the way they aligned the door caused a rubbing and more damage that they admitted to, but then refused to fix. They did not honor the timeline they said the work would be done by and they did not discount the work. They kept making strange excuses why it was done. Finally, I had to take my car to another shop and it was fixed right away. read more

I was hit in a hit and run and sent to Roberts by my insurance. Roberts was beyond helpful, prompt, caring, and I am so grateful my insurance sent me to them. Every interaction with them was good and left me feeling better, my car looks great, was fixed on time and you could feel the care in their work. read more

I damaged the side of my car and I needed a great place to fix it in a short amount of time. I looked up repair shops on Yelp and found Robert's Auto Repair. In just a 5 day turnaround, they made my car look like new. It's truly amazing how they made that happen in such a short time. The front desk gals, Maria and Ashley could not have been nicer and more helpful. I also got a shuttle ride from them both ways, saving me a Lyft expense. Their prices are reasonable and I would absolutely recommend them to anyone who wants a place that is fair, honest, friendly and does exceptional work!!! Check them out for yourself when you need some body work and you will see for yourself!!! read more

Excellent in every detail! Service superb! Finest auto body shop I have ever experienced!

I am giving them a 5 star review because they had excellent customer service any questions I had they would answer on the stop. Although my car was out for a month due to me hitting a dear. They did everything they could to get the parts ASAP. Shavon thank you so much you are the best and the team of Carstar roberts collision thank you so much!. I highly recommend you guys to go to them read more

Don't ever take your car here. I would rather not have a car than take my car back to these people. This will go down in memory as probably the worst service experience I've had for any service in 6 years living in this area. Worse, it was a rip off. Our $750 brake job, oil change and raditor gasket replacement consisted 6.4 hours of labor... almost half of which was for totally dishonest and exaggerated "diagnostic" charges. What's the big deal? Here's but one example. $94 dollars to 'diagnose' a valve cover leak. When i asked what they did for their precious 1hr at $94/hr, they said "visual inspection". I pressed further and asked how long this visual inspection they outright admitted it took far less than an hour... "maybe half an hour" the handlebar moustache guy told me. Mind you they never actually did anything to the valve cover, they just looked at it called it a leak and charged us $94. Cha-ching! And here's how they stuck me with the charge, and several others (~$250) like it despite my protest. They pulled out a form my wife signed when she dropped off the car where they list the valve cover and other diagnostics with those exaggerated estimates in the margin. Robert's insisted that they billed the work as "diagnostic job" and so the rate was fixed when we dropped off the car. Our regular mechanic provides an estimate but always bills for actual work done. If they spend 10 minutes doing something they estimated an hour for they don't charge an hour. What a concept?! And said "careless" wife who didn't check their fine print or press them on these charges when she dropped off the car is pregnant and had our 2 year old in tow when dropping off the car. Foolish her for assuming these people have the scruples to charge for what they actually do, not stick a family with whatever they can con into their grubby little hands. To add insult to injury after keeping the car for 3 days to do 6 hours of work, they call us friday at 5pm asking us to hurry and come get the car before they close. In the midst of traffic, friends coming over for dinner... again whole family in pickup, over to Robert's. Keep in mind they're ripping us off, took 3 days to do six hours of work and now are unwilling to give us a ride to avoid pulling 2 year old from the dinner table and putting into car seat jury rigged into my pickup truck (since they have the car), to go get our vehicle. They weren't even willing to do a "one way" service (i.e. they bring the car and one of us drop them back off) which we offered. When we arrived there were two people in the office poking away at their computers. I guess we were supposed to get a cab, because all that bogus diagnostic billing requires lots of computer time. It takes a real boldfaced liar to put up a mission statement like the one on their website and treat their customers like this without a shred of remorse: "To Provide honesty,convenient service and quality products is our driving values. Treat our customers and suppliers in a kind and friendly matter." BS! This quite literally was the most repulsive experience I've ever had with any auto shop in my life. Be warned. read more

1 star for the very clean shop, quality service, and because they are supposedly very environmentally-friendly. However it does not matter how friendly your service is if you rip off the customer the moment they turn their back. They had my trust when I left the vehicle but lost it immediately when I saw the bill. They got me. Minus four stars for adding UNNECESSARY and EXPENSIVE SERVICE to our bill that was specifically requested to be avoided and NOT PROVIDING AN ESTIMATE OR EXPLANATION PRIOR TO PERFORMING SERVICE. Brought the car in and received good, prompt attention. I pointed out that the tail lamp was broken from a parked, hit and run incident. The bumper had minor "wear and tear" that I specifically said was unrelated to the incident and should not be repaired UNLESS costs already went over the deductible of $500. According to the bill the light replacement should have totaled only around $200. Of course, since I was paying with insurance they fixed a little extra here and there, took their time and somehow spent over ten hours (!?) and three days doing labor at $68/hr. and hundreds of dollars of paint on what the bill describes as "minimal dings and scratches". All I needed done was a lightbulb and a plastic cover replacement. Final bill over $1,000. Disappointing because they were so nice, I totally trusted them and then did not receive an estimate or explanation prior to them performing the service before receiving UNNECESSARY and EXPENSIVE SERVICE. Maybe this is common practice among auto repair shops with insurance inspector's in-house (GEICO), because they made it sound like it was my fault for not holding their feet to the fire. I will not make this mistake again. Sorry, for not assuming that you would be corrupt, my bad. Shame on Robert's Auto Repair, GEICO and Erik Long. * BE CAREFUL, APPEARANCES CAN BE DECEIVING. * read more

Don't take your car here ! Save yourself. I got into a fender bender at the begenning of the month (may 5) it is now may 30 and I am just now getting my things out of my car. My first upset was when I dropped it off, there was some stupid issues that could have easily been worked out, but instead they were drawn out. I had to wait about 20 minutes just to see someone. It was ridiculous. Then, it took them two weeks just to assess the vehicle. Like I said it was a fender bender. No biggie,right? Well, after the two weeks. They decide to charge 5300 to fix the car. Granted, I have insurance, but that would mean that fixing it would cost more than what my insurance said my car was worth. I was shocked. I mean, I could have done it myself. Well. I decide okay. The insurance will replace it, no problem. This shop refused to release it to my insurance for whatever reason, something about my insurance not wanting to pay them for repairs. OF COURSE NOT! So I had to call, say I was me and tell them to release my car after I picked up my things. Yeah, real secure. They didn't ask for any verification over the phone or anything. So, I basically wasted my time. Then, I decide I'm going to come pick up my things from the car. The only thing I really have to pick up is my speaker box, two subwoofers, an amplifier, and a capacitor. All were put in custom. Well. After waiting 15 minutes for them to bring me to my car, he opens the trunk. And I kid you not my speaker box, amp, and subs were missing. His jaw drops. But not nearly as far as mine. It looked rampaged. Like someone who had no idea what they were doing stole it, they even left the capacitor in there. I am fuming at this point. Especially since I told them DO NOT TOUCH THIS UNLESS I AM PRESENT. Well. After 10 minutes of searching he finds it. My wires are all messed up and they amp is dirty. And I tell them I need to get the capacitor and Maria tells me that I was only allowed to get the speakers and that was it. What the hell? You must not know anything because it's a SYSTEM. It goes together. After having her watch over every single thing I did to MY car, I finally get everything I need. After this, I find out the reason my car was considered "a total loss" was because of frame damage. I looked, and she showed me "you see this scratch on the frame" haha . I've skinned my knees worse than that and you're considering my car totalled. Get out of here with that. And so, of course since I'm out of a car now, I'm waiting for a friend to come get me for 30 mins. Theres traffic so I say, don't worry I'll call a cab. As I'm carrying this huge box to the cab, Maria comes back out and says "ohh you should have told me! We have a shuttle service. But it's too late now we close in 15 minutes." So you're saying you haven't seen me here for the last 40 minutes. I will never. Ever. Go again to this place. Ever. They just want your money that's it. read more

I was dreading my 10am appointment today with the Geico adjuster at Robert's Auto on Ramona. I thought were the heck is this shady place? Found out it is just minutes from where I live and conveniently off Del Monte Ave. in Monterey. I pulled up to a glorious new looking establishment and walked in the double glass door to two friendly ladies at the reception desk. They sent me to a lovely office to the left where I met Erik. He was not sketchy at all and this place looked clean and organized. I showed him my car and the damages from a rear-ending accident nearly 5 months ago and in less than what felt like 5 minutes came back with a check for the damages. I was blown away. He was a great listener, had amazing customer service skills, very professional and thorough. He made such a good impression that if I end up fixing the bumper that I may in fact bring it back to Robert's instead of the couple other places that I got quotes for. He was that good. Thanks Erik for a fast and painless meeting. You are the best auto adjuster I've ever met. You rock! read more