Owner reached out to me and resolved the issue and the issue is now resolved. Owner and I reached in agreement and i appreciate it.

I can give this shop 5 stars because I never got to see their finished work. At the suggestion of my insurance I brought my car in for an estimate after getting rear-ended and I felt so well taken care of. From intake at the front desk to the estimate, every aspect was well communicated, professional, and low stress. They communicated with my insurance company, they tried to get them to approve repair instead of totalling my poor sad car, and they seemed to share my disappointment in not being able to get it back to its former glory. I hope I never have to, but if I ever need a body shop I'm coming here first. read more

It's been since November 10th that I dropped off my truck Spectrum Auto Collision. They took over 2 weeks to get an estimate to my insurance to get the repairs authorized and now it's over a month and my trucks finally at Cardinale Gmc in seaside waiting for parts for them to work because it took spectrum so long to get the approval. I honestly think the body shops interest is more for the insurance company than the customer. I came to them thinking it would streamline things being they are certified Gieco repair center. Big mistake on my part. I honestly don't understand how they have so many positive reviews? There communication is horrible and really have dropped the ball on my repair. I could of fixed the truck myself in a fraction of the time it's taken them. read more

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The team at spectrum did an amazing job repairing my bumper. The customer service was friendly, transparent, and informative. Their assessment of the damage left me feeling at ease knowing that my car will be fixed good as new, and it was. The results came out great, plus they were able to see me right away and start the repair work ASAP which was a huge relief for me. Their turnaround time from drop off to pick up was perfect with good updated communication throughout the process. Overall I really enjoyed my experience with Spectrum, they detailed my car inside and out afterwards where I was really able to see the fine work they did. Their lobby area is comfortable and inviting, and as a token of their appreciation I was given a bouquet of flowers which was a sweet and unexpected gesture :) I would definitely take my car back here if ever needed any kind of repair work again. read more

I was reluctant to use a shop recommended by an insurance company, but I'm really glad I did. Bryanna coordinated my rental car pickup and drop off - what a relief - and explained what to expect. And Osvaldo walked through the inspection and necessary repairs. The communication was excellent and so were the repairs. And they returned the car cleaner than I'd dropped it off, which was a really nice surprise. Thanks to the staff at Spectrum for making the whole experience as positive as it can be. read more

I had an exceptional experience with Spectrum Auto Collision! From start to finish, their attention to detail and thorough communication made the entire process seamless. Elias and Bryanna were incredibly helpful, ensuring everything went smoothly. They even arranged my rental car, which arrived just minutes after I dropped off my vehicle for repairs. My car was completed on time, and they went above and beyond by giving it a solid detail, so it was shiny and spotless when I picked it up. The paint matching was perfect, and my car looks brand new again! Luckily, I did not have to pay for the repairs because someone else hit me but the estimate seemed very reasonable because I thought it was going to cost a bit more to repair. I highly recommend Spectrum Auto Collision to anyone needing repairs--top-notch service all the way! read more

Spectrum Auto Collision - 2023 Kia Rio after repairs - Body Shops Near Me - Salinas, California

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Myself, being a car guy and a stickler on detail, these guys and gals nailed it. My truck looks fantastic! Great work and even greater people. So professional, accommodating and over the top kind. It was so refreshing to deal with wonderful people. Can't wait for them to paint my nomad! Team Spectrum rocks! Thank you all so much! DG read more

Bryanna and Juan were very pleasant and helpful with any questions I would have. The rest of the team had my car in less than a week! Thank you so much ! read more

Spectrum Auto Collision - Body Shops Near Me - Salinas, California

I had my first automobile accident, I took my car in here and Bryanna and Elias were so pleasant To work with, mind you I don't know anything that needs to be repaired , what was broken in detail, and they explained it well!! My car was ready in a prudent manner, Repairs were amazing, they went above and beyond! My car looks brand new, I couldn't be happier! I hope to never need their service again due to an automobile accident , but I do , i will definitely go there! read more

OUTSTANDING!! Awesome!! Excellent service!! From start to finish, SPECTRUM is professional, friendly and a great place to have your car repaired! I highly recommend Lionel and Elias to provide supreme service!! The quality of their work left my car looking brand new and was ready on the day promised. Thank you Spectrum Auto Collision!! read more

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The staff was very friendly and kept me informed of all the work from beginning to end. Alejandra and Bryana have great customer service. My vehicle work was completed on time as promised and best of all I did not have to deal with insurance agents. read more

David was FANTASTIC! Easy peasy... Geico referred me over and everything went smoothly. They had it overnight and was ready the very next day. This is definitely my new "go-to" shop! I had no problems whatsoever. I had to reschedule 3x within two days because I just couldn't get there due to other appointments overlapping. They were easy to reschedule with and completely understood. They were very nice and professional from start to end. Thank you! read more

Excellent service, great communication and made us feel like a valued customer. I would not hesitate to use Spectrum's service, in fact they will be the first shop that I seek out if needed again. Truly a great experience. Top notch shop and that goes for everyone we came in contact with. read more

Spectrum Auto Collision has fantastic customer service! They made the process of working with my insurance seamless, their prices are fair, they are responsive and have a quick turn around of their services. I wish they were also a regular maintenance shop so that I could take my car to them. read more

The communication was bad. kept giving me the run around with dates my car was gonna be ready and it wasn't. Wouldn't recommend this place!

I wanted to say Great customer service. Thanks Rafael Aparicio for taking care of my needs I had my Toyota Prius repaired there and everthing was great till I used my windshield sprayer it didn't work so I took it back Rafael took it to the back found out it was just a fuse now I'm a happy customer thanks again read more

Juan was very helpful and did great at communicating with us every step of the way! They made the entire experience super easy.

Work was awesome but it took 1.5 months to finished the job due to parts availability. I should have used the car while waiting for the parts. read more

I was lucky to buy a great car at a good price, the problem was that the hood had 7 dents in it! After checking the finances for fixing or replacing, replacing quickly became the better option. I was referred to a well regarded local auto parts store and ordered a new hood. I delivered the new hood to Spectrum- after it was ready, I left my car with them for an hour to replace the hood with the newly painted one. Spectrum matched the color perfectly!! It is perfect! Highly recommend Spectrum! Very skilled professionals that care about your happiness with their work. read more

Fantastic work, professional from start to finish. I'm impressed with how easy they made the whole process of fixing my Jeep after a minor collision. I even got text updates at every step of the process, prompt phone calls when there were delays on parts and a website I could use to see the estimate and progress. They worked well with Geico, took care of the paperwork for the claim. They even cleaned and detailed the inside of my Jeep. I'm not easily impressed but these guys have exceed my expectations. read more

Great service all around! The entire experience was very easy. Text alert was awesome, I got a text whenever there was an update with the vehicle. read more

So if your looking for your call to be worked on for months on end with poor communication this is the spot terrible customer service and terrible work on my car would not recommend this place to anyone !!!! read more

This is my very first review & it was only right for it to be for spectrum auto collision! I could not be more happier with the decision to bring my car to spectrum! Lionel & his crew did an impeccable job on my challenger! They gave it the love & tender care it deserved & I am beyond grateful for that. Thank you very much! Here are some before & after pictures of the amazing work they did! read more

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Great professional business. From the office to the owner - staff is kind, friendly, professional, helpful and efficient! Quick response time and thorough estimate provided. Wonderful experience here, I will definitely return! Elias the manager is fantastic!! Cute atmosphere in the lobby with coffee, a nice tv and a comfy couch. read more

I had my BMW bumper repaired at Spectrum. Left the shop thinking 5-stars of the bumper repair. Driving home immediately noticed by clip-on sun visor was no longer attached to the main sun visor. It was in the floor on the passenger side. Then I noticed damage to my inner liners: both left and right pillars. Immediately call back to the shop. was told, no problem, we will fix it! After returning, was told for approx $400 (parts and labor) , we can fix it. I pay for half and they pay for half. No. Before and after pictures clearly shows, someone at Spectrum detached both liners from their columns. I'm not going to pay for Spectrum to damage my vehicle! Today: Spectrum tells me, ..."I don't care about the damage to your car. you fix it. see you in small claims court.... Absolutely poor customer service when things go wrong with their labor force!!!! read more

This auto body shop Is incredible I took my car for body work they are Professional and friendly and go out of their way to make you feel comfortable from the Proprietor and there Employees.... I would totally recommend For your body work Keep up the good work sincerely your loyal customer Rosa .G. read more

What else can I say... these guys are as good as their website and YouTube videos say they are! Took my daughters vehicle in to be repaired after an accident and not only did it come back like new but the service was top notch. *They were very friendly. *They communicated with my insurance without a hitch. *We needed a vehicle replacement- they supplied us with a rental free of charge. *Answered all our questions. *Vehicle looked like new. In my opinion, the best auto body, collision shop in town. You won't be disappointed. read more

Nothing but great things to say about this body shop! Rafael is the best he was on it with my crappy insurance calling them everyday! Amazing service!! Highly recommend! read more

Picked up my car this morning...What a terrific operation...You really get that impression when you walk through their door...Someone put some thought in the waiting room.....Professional from start to finish...I was kept aware of the progress with text messages...Truly a cut above... read more

Text message updates, phone call follow ups on promised day + time. Fabulous work on damaged bumper; worked seamlessly with insurance and provided necessary updates; detailed car upon return - looked as good as new! took time to explain the process, and re-explain, and answer all nervous questions. All staff smiley, good natured, professional, efficient, and helpful. Cant recommend highly enough. 5 Star Perfection. read more

Outstanding body shop and great customer service. Very professional shop with attention to details. When it picked up my vehicle it looked like it did when it was new inside and out. This is a business I would use again if I need a vehicle repaired. read more

Somebody took a B B gun to the drivers side door of my pick up truck and this shop had done a wonderful job on the repairs. The truck looks as good as new when I received it and completely detailed from end to end. The staff is also wonderful to work with. They even give you their rental car when you need one. My insurance did not cover that area. Thank you for a wonderful job. Greg. read more

I'm only going to be talking about my experience at this location, I was referred by a coworker and you know how that goes you trust the advice of people you know. I own an NSX which is considered a collectors car or exotic. I needed my front lip repaired as it was cracked, quoted me $500 so I said lets do it! Few days later I come back and I was shocked to see the work was less then mediocre, crack was still there and what were simple masking off and getting lines straight looked horrible. Remember this shop was referred to me! The owner Lionel makes up a lot of excuses saying you get what you pay for. Wow, so if your looking for quality work this shop probably won't be the shop for you. I come from 10 years of dealership/automotive background and I see paint work all the time. This ranks pretty low in my book. I attached photos so you can be the judge of it and you tell me if you would be ok with this. Note I did go back to ask about repainting another bumper/panel for another vehicle of mine I literally was shocked when he handed me a quote for $2,931.31 . That's when I knew it was time to go, if your considering quality work as I ended up taking my NSX to Joe Malones to repaint my bumper came out perfect! Also took my other car to 101 collision who ended up repainting the whole car for less then Spectrum quoted to do a bumper. read more

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There are just not enough stars for this Business. The guys over here are fast , efficient, Perfect. I can not be more pleased customer. Might I add 1st time customer and will recommend them to anyone who's been in a accident. Needs their car right away just ask for Lonial or Ellis. They will take care of your car they guaranty their work and that say a lot. read more

I had an issue with the first business that my insurance company provided for me and they were unable to see me. What was turning into a a horrible and frustrating experience, turned into a sigh of relief when Spectrum Auto Collision came to the rescue. They took me in and were able to help me out. Thank you Spectrum team! read more

Awesome service, awesome work! Salina and Lionel took wonderful care of me. They happily answered all of my questions and made me feel as I should, comfortable leaving my truck in the hands of experts! read more

I have had the most traumatic experience after getting in my first accident. Since the time I have had my car towed to this shop the customer service has been awesome! They make you feel like you matter. They are so sweet, outgoing, and very understanding. They give you updates on your car every few days so you don't have to be in the dark. Thank you for being you guys! Thank you even more for being so supportive doing a difficult time. I couldn't have asked for anything more!! read more

These guys worked on 3 of my vehicles, the first time 3 years ago and don't remember what was damaged but do remember my car came back cleaner and better than when I brought it and for some reason buffed out cloudy head lights I mean over and above the original damage, for that reason I immediately remembered to bring my truck back to Lionel at Spectrum, after letting my Son drive my truck to HS, it was sideswiped by another student in the parking lot, I trust these guys and again was blown away that when we picked it up my truck looked like it just came from the Dealer lot, This time I was in my Corvette for a small issue, Lionel suggested a paint modification along with a repair. His shop is immaculate with nice waiting reception area, he kept my Vette inside for two weeks with the same consistent results, I will always bring my vehicles to Spectrum, I have tried several other body shops prior had the repair OK but thats it I definitely did not feel the same comfort level, the rest of the car looked as if took on all the sanding particles and with Spectrum if first impressions mean anything be prepared to be impressed, it very rare service in today's society, the little extra may just be wash job on the car upon delivery but it goes a long way, with modern technology but old fashioned values. My Vette turns heads and I get alot of compliments. If you're not getting results like I get from Spectrum then your missing out. This is my first review and wrote this because I was totally amazed with Lionel and his operation. My Wife was out shopping last Holiday and we believe someone tried to pop her door with a crow bar, small repair but Spectrum will seeing us soon. read more

Awesome service and worked w my insurance to get my car fixed quickly. Did a great job on getting my car in tip top shape, good quality work. read more