Stopped in Saturday 2-21 to look at an advertised 2025 F-150 that I had inquired about a few weeks…read moreago but was told wasn't available because of an outstanding recall. I was thrilled and had them work up a "deal". They came back with a final price that included a bunch of extras some of which the sales manager said were nonnegotiable. I inquired about one of those and he couldn't even explain what the benefit was to the customer. Then to add more insult he appraised my trade in at $2500 when two other dealers offered $5000 more. He said the 4WD unit was out as the reason when I've been driving through heavy snow over the last 4 weeks. The final result was a price that was nearly $12,000 more than the advertised price and within $500 of the full MSRP for a leftover 2025 with $5000 in Ford rebates! These clowns don't know how to deal in good faith! BIG PASS on Kerry Ford!

If you want to buy a vehicle from this lot, good luck because they clearly don't care about your…read moresafety. They only care about selling a car. Test drove a car and the brakes need to be replaced. Rotors included. The sales manager tried to tell us that it was the tires, and also tried to say that the rear brakes only engage about 20% of the time that that could not possibly be a problem. Also tried to tell us that the price that the vehicle is set at is considering the defects that need to be addressed. This is a safety issue. Do not buy a vehicle with a safety issue! It's quite evident they didn't care all they wanted to do was sell the car no thank you. Not worth the 90 minute drive to test drive.

I took my car in for routine services. The folks at BMW North were helpful, provided updates, and…read moredetails about every step. In addition, a web link was provided that showed the status of my vehicle and progress of the services. Great experience and will continue to have my car serviced with them.

My appointment was for 730 for an oil change and brake fluid flush. I informed them I was waiting…read morefor services. My car still sat without moving until 806. My husband had an appointment at 8 am and there was no one who came up to greet him or take his key. He had to chase someone down. I said good morning to a service rep and no response. Seems like people really did not want to be working there. Had to wait 2 and a half hours. Not thrilled with this appointment.

Overall, I didn't have a very good experience. In the end, the dealership ended up servicing my key…read morerequest (versus using an unreliable 3rd part vendor). They comped the full price. I just feel that after the first time this happened, they should have realized they were using an unreliable vendor. Just seems like they could have done better.

I should have read the reviews before expecting something good. I was charged $399 for one tire…read more When I had it replaced, the bill in my hand was for $388. When I got home I opened the billing sent to me via email and saw that 3% was added due to me using a credit card. The service rep said she told me, and that there is signage stating this fee. I wasn't informed, and I don't read every sign on service desks. Seems like a simple "Here's what we're charging you PLUS 3% would be in order here." However after reading other reviews, I understand why they don't. The worst part is that these reviews don't do a bit of good. Jake Sweeney doesn't give a damn as long as he gets your money.

Please keep in mind I was not the one buying a car, but I was still treated very well here. My…read morebest friend was looking to purchase a New Corvette and preferred Orange. Well I found an Orange one on Jake Sweeney's web site, but no pictures. We walked in and was greeted immediately and asked if we could be helped. I said we were there to see the orange corvette and was told by one person they didn't have one, but the manager spoke up and said it was still down at the detail shop, so we load up in an SUV and drive down to see the car. My friend was very impressed with the color and options of the car, it was a 7 speed manual which he also wanted, so easy deal. We drive back they haggle for a few, which is a must in my opinion, but hey at some point just make the best deal. My friend got an amazing deal on the car, then they had to do paper work, so we left and went for coffee down the street and to pick up a new radar detector (a must in this car). When we got back the paperwork was ready and he went to sign. Of course they tried selling all the add on stuff that you don't really need, but my friend did get an okay price on the extended warranty. Should have paid less and I did try to help there, but due to some miscommunication between him and I, he paid a slightly higher price then he should have. Only about $300, but still. Overall a very good business deal and my friend is happy and his new Corvette drives amazing. Makes me a wee bit Jealous.

I have been a loyal customer for years and have purchased 3 vehicles from this car lot. I have…read morenever been so disappointed in this dealer until today. I have a 2024 Chevy Trax Active that left me stranded on the side of the road on the way to my graduation at with 48,000 miles. I placed a call to the dealer and was told the only way the tow bill would be covered would be if it was a warranty issue that it could be from a mouse chewing wires or sugar in my tank. I was stunned, she also said I could just drive it in limp mode to the dealer again stunned. I did indeed drive it there and was told I need all this extra routine things done not why I was there in the first place. I get a call 5 minutes after dropping it off like I do every single time I drop the car off for anything trying to buy the vehicle but only if I trade it for another vehicle. I receive a new quote with even more things like tires and alignment. The tires are not even worn and the car is not out of alignment. I decide to call to find out why my car left me stranded as this is the one issue apparently I was not contacted for. It needed up being a failed turbocharger and it was covered under warranty. How does that fail at 48,000 miles? I asked for a loaner as I now have no car and was told because I have Progressive Insurance they cannot give me a loaner. All day all I was given was the runaround and excuses. As of today I will no longer be a Jake Sweeney Chevrolet customer or a Chevrolet customer period. Absolutely appalling especially since I purchased an extended bumper to bumper warranty up to 85,000 miles but cannot get a damn loaner car.

These folks get customer service. The professionalism and workmanship is second to none…read more It is very easy to make appointments and track the status of your vehicle via their website/mobile app. While pricey, you expert mechanics that will treat your Toyota as if it is their own while in their shop. There are luxurious leather seats with Keurig coffee varieties as you wait, but I highly recommend using their free shutle service. The driver, Leo, is a real card that tells fantastic stories as he carefully threads through traffic, keeping you entertained until getting you to your destination safely and quickly.

I went there today for an oil change. I had called earlier in the week to schedule it at 9:00…read more When I got there, it took a while for someone to help me in the service department. Then when Abby checked me in she told me that it would be a 90 minute wait. I was a little surprised and told her that I had a 9:00 appoitment. She said that she knew but it would still be 90 minutes since they don't have an express lane like other dealers. I told her again that I was not looking for an express lane, that I had made an appoitment. She continued to insist it would be 90 minutes. I decided to wait because I had a coupon for almost 1/2 off of an oil change. At 9:45 they send me a video of my car on the lift. It still had the old filter on it so I am willing to bet my car with a 9:00 appointment sat there until 9:45 until they started working on it. My car was done at 9:10 which seemed like a reasonable amount of time for a car to get an oil change and inspection done. This again reaffirmed in my mind that my car sat 45 minutes before being worked on. Don't be fooled into thinking that having an appointment means that they are going to work on your car at that time. Don't be fooled into thinking that 4 or 5 service advisors standing at their desks doing nothing means one of them is going to call you over to work with you. I don't think I will be taking my car back there.

This was my first time buying a car by myself. Josh was amazing! He's very personable,…read moreknowledgeable, and great with communication. He made the process super easy!

Wow ! What an amazing experience today with Josh with the purchase of my Bronco ! Josh , was…read morepatient and so easy to work with. He is a class act and will definitely refer my family and friends to him. I love my Bronco and Josh's attitude and personality had a lot to do with my decision to purchase .

This review is for the car sales department. Had done a bunch of research and determined that a…read moreToyota Hilander hybrid was the right car for my family. Found through cargurus.com that Jake Sweeney had a car i was interested in. I live in WV, and the dealership was in OH, so our entire business was conducted via phone and email. The car price was in context of other Hilanders i had seen per year/mileage. From the get-go the sales person, Jason Vaughn was communicative, and preemptively sent me a video walk through, showing the inside and outside of the car. He was very responsive and we were able to get a deal done via the phone. There weren't a bunch of random fees, the only additional thing was a protective coating they added to the car (~$300) and a doc processing fee (~$400), which, honestly i was fine with as i was expecting more in the way of random fees, having had that experience with other dealers. They also gave me a discount that essentially waived those fees. Jason pointed me in the direction of a reputable car transport company, which worked with our schedule to deliver our new car in about a week at a competitive price (around $700). The thing for me that makes this a 5 star rather than a 4 star review, was that post the sale, Jason continued to be communicative and help us. I had a title issue (needed it to be an OR title for me and my wife, but we received an AND) which Jason researched and let me know that it came down to state regs and OH didnt have OR titles. I also had questions about the protective coating they added and he went out and sent me pics of the bottle so i could see what washes / waxes / coatings were compatible. Overall my bar for used car dealers is pretty low, but Jason and Jake Sweeny made the process of finding and buying my car easy and smooth, and surprisingly, still were communicative post sale. Would recommend this place and Jason Vaughn specifically as a good person to work with.

Horrible experience and I've called to try and file a complaint for weeks getting the run around…read moreand wrong emails.. they had my car almost 3 weeks didn't report everything with my car to the warranty company, my warranty company called 3 different times to try & get questions answered to approve the claim nothing. Due to them never answering the phone & Not returning their calls the warranty company denied my claim & closed it out. When I called to tell them i was coming to get my car all the lies of "they are waiting to hear from the warranty company" then I get there and they apologize for missing the calls & wanna tell me for the 2nd time they were alone & short staffed so sorry I missed their calls blah blah. But what bothered me more was when I asked Adam to put the claim in he says "I can pretty much guarantee they won't approve this claim just the way these after market warranty's work but I'll see what I can do for you". And then to drop the ball on communication to now I have to pay out of pocket for what Mazda literally had my car there to fix! The warranty company will not reopen this claim and I WILL NEVER TAKE MY CAR TO THIS LOCATION AGAIN.

Rodney and Rob are both amazing service managers who work there.. they are highly competent and…read moretake care of their customers. I got the following preventative maintenance done on my 2013 328i xdrive which has 40k miles on it. Brakes installation, brake fluid flush and full, coolant flush and fill, front, rear differential and transfer case fluid drain and fill..

I found my dream car and it's located 2,400 hundred miles from where I live. The car is 18 years…read moreold. This could be a very risky purchase - there is no warranty for a 18 year old car! After doing my research on EAG I felt confident that the car is being sold from a very reputable car company. So I decided to contact EAG for additional information on the car. I sent an email and hoped to negotiate on the pricing. The car was about 10% higher than what I wanted to pay (compared to other similar listings on the internet). EAG was firm on their price and fully explained why. They are not just flipping cars. All of their cars are get a comprehensive inspection and get a full overhaul to bring the car back to new as possible. My car received about $8-$10k ***retail value*** worth of services and parts (Valve adjustment, oil pan gasket, belts, etc). All paperwork was done through email and FedEx. I was warned that the "rejuvenation" process can take several weeks before I can take delivery of the car. During this process, I received regular updates with pictures. When the car was ready. I booked my plane ticket (San Francisco to Cincinnati). The owner of the company pick me and my friend from the airport. We were treated to breakfast and a tour of EAG. We got an up close and personal tour of museum quality super rare cars (M1, Z1, M3 Lightweight, etc) After the tour, I finally pick up the keys to my dream car! The car was better than I imagined. The doors shut tight. No rattles. Everything felt solid. Everything functioned as it should (wipers, heated seats, AC, sunroof). I cannot believe that this was an 18 year old car. I chose not to ship the car back to California because I wanted to drive cross country to fully experience and bond with my *new* car. About 20 mins into our journey home, the tire monitoring warning and DSC lights came on. I immediately called EAG, and they told me to come back to the shop so they can look at the issue. They found a faulty sensor on one of the wheels and replaced it at no cost. We drove the car for over 2,400 miles, 36 hours behind the wheel, across 11 states, 4 time zones. The car was absolutely perfect and performed as designed. Once again, I cannot believe that this is an 18 year old car. EAG did a fantastic job and I am extremely happy with my purchase. Bottom line: You get what you pay for!

Good cars, a lot of variety, good stuff, very friendly and nice affordable prices!!!!!!!!read more

If I could give 0 stars I would. The workers here- Josh and David - are dishonest and have no…read moreintegrity. We paid $150 to inspect a car here and drove 3 1/2 hrs the next day to pick up the car. Josh knew we were driving down and texted me at 1:30pm during our trip asking when we would arrive. I replied that we would be there at 3:30p. Then, he called me at 2:59p to tell me that the car was sold while he was on his lunch break- someone named David sold it. We paid $150 to have the car inspected and negotiated a price only a day before we drove down to pick up the car. We operated in good faith. But this terrible business didn't reciprocate . Both Josh and David are not honest and this place doesn't have good business practices.

***Update to my review of 11/8/2024*** I filed a complaint…read morewith the BBB and the State of Ohio Attorney General's Office regarding my issues in purchasing a used car at this dealership. It seemed there would be no resolution as I received a reply that said a sales manager had reviewed the complaint and could not see any issue. I later contacted the manager directly and learned he did not have all the information. I emailed him my paperwork and he immediately saw the error. He will issue a check for the difference. I am very pleased with the outcome. I recommend talking to sales managers Tony Little or Rob Hall if you are not a satisfied customer.

My husband and I have been shopping for a new SUV after totaling our suv. We have been planning on…read moretrading in my car and moving forward with buying a new or used SUV. The afternoon of 4/11/24 I saw a Suburban online at Jake Sweeney Chevrolet that I was interested in. My husband called and they said to call back, after 2 on 4/12/24, as the vehicle was being serviced. My husband then calls the sales person the following day (4/12/24) and told them we would be in after I was off work that evening. As we are getting ready to leave the house (4:15), the same gentlemen (David Shelton) calls and asks if we are on our way. We stated we would be there about 5, as it was almost an hour drive for us. Upon arrival, the guy comes up to us and states "Let's get this done and over with", at this point I look at my husband in complete shock, that he said that. I mentioned that we were planning on trading in my car, he then proceeds to roll his eyes. Again, I was just speechless. He asks that we pull our car around and meet him on the other side of the building, which we do. When we get out, he takes my car key, gets in my car to get the information, then meets us inside. When we got to his desk, he said "This is not going to be a good outcome". At this point, I was ready to leave, but my husband wanted to look at numbers as he knows I needed a new car. He starts asking questions about the amount I owe, if we can put any money down, then stated maybe we should try to look at a different car. We then tell him no, that we drove an hour to see about this suburban. He starts plugging things in and trying to, I guess do his job, but then realizes he lost the keys to my car. I just laughed as I could not believe this was happening. Once my keys were found and they were able to take it back to get an offer, the guy says "I hope you guys planned on putting quite a bit of money down." I said "Well we can put some money down, but we would like to see what we can figure out" He then states, which this was what did me in, "Honestly it's the end of the day and I am ready to get out of here, so maybe this just is not the right vehicle for you" I could not believe what was actually happening. Of course, after dealing with this, my husband was not happy with the way he was speaking to us and they exchanged a few words and we left. I was almost in tears, because I was just so frustrated and embarrassed that he spoke to us that way. We may be young, but we are probably better off than most people our age or even older. I could have easily went in there and paid cash for the suburban, but am dead set on trading in my car, as we don't need 3 vehicles between the two of us. I have never once had such an awful experience at a dealer. UPDATE: When the gentlemen was out looking at my car, he was using an umbrella. When my husband walked to the drivers side and was telling me goodbye today (4/13/24) he looked at the roof of my car and there is a large scratch and other scuffs from the guys umbrella! We have called, they asked us to send over the pictures, so we did and have yet heard back.