The two stars are for Dave in sales. He did a great job, worked with me, and got me a good deal on my Maverick. Unfortunately, my little truck had a radiator problem after a few weeks. This should be no problem. Should. They've had it three weeks. Communication has been spotty and incomplete. Inquiries are ignored. No real clear answers are given. They are in no hurry to get it finished and returned. Steve Rucker is, as other reviewers pointed out, a bridge troll who comes out of the gate full of wrath and attitude that one would dare to try to ask any questions. He doesn't have to explain anything to me, as he told me, and I am free to take my truck somewhere else. Well, Steve, I sure will, once you get your thumb out of your back door and put it back together. Sales - top notch. Service - take it to a drunk toddler before you entrust it to Steve Rucker and his merry men. I give them until the COB tomorrow before I call the better business bureau. There is no excuse for this taking this long. read more

I've bought my 2020 F-150 new and have had every service performed by Ford dealerships, including Kerry Ford after I moved to Ohio. For five years I trusted Kerry with this truck and spent a lot of money maintaining it. That trust is gone. I brought it to Kerry for the 130,000-mile service. Nearly $900 and almost four hours later, I drove away. Less than 24 hours later, while driving down the highway, warning lights came on indicating the transmission was overheating. The truck started smoking and fluid was coming out from underneath. I had it towed back to Kerry. The first thing I was told? "The transmission was overfilled." Unfortunately, that didn't exactly shock me. This wasn't Kerry's first fluid related f-up with my truck. Previously, after another routine service, my truck started smoking on the same highway and I had to have it towed back to Kerry because the engine oil had been overfilled. So yeah, when they initially told me the transmission was overfilled immediately after a catastrophic transmission event, I wasn't terribly surprised. Then, about a week and a half later, their story changed. Now I'm told it was a CDF failure, apparently a known issue with the 2020 F-150, and the transmission overheated and vented fluid. And the fact that this happened less than 24 hours after my $900 service? Just a magical coincidence. Maybe it was. Maybe I just won the world's shittiest lottery. What really chaps me something awful is that I've done everything the right way. This truck has been serviced exclusively by Ford dealerships since I bought it new. I trusted Kerry for five years. Less than a day after a $900 service, I have a catastrophic transmission failure. Riiiiight. Kerry's solution? "Here's your $5,400 bill." I didn't expect a free truck. I expected them to give a crap and work with a five year customer to find a reasonable solution. I offered the GM several potential solutions. Nothing. No call. No email. No text. Not even a courtesy response. Just silence. That's a pretty interesting business strategy when you're dealing with a customer who has a 136,000-mile truck, has spent years servicing it at your dealership, and was potentially in the market for another vehicle. Five years of business earned me a $5,400 bill, a changed story, and complete silence from the GM. Hell of a loyalty program. To their credit, they did accomplish one thing: they convinced me that Ford builds pieces of garbage and Kerry Ford has no problem leaving its customers holding the bag. read more

Recently bought a used vehicle from Kerry Ford and dealt with Josh Fisher. Overall great experience. I generally dislike shopping for cars and working with dealerships, but this experience was very pleasant. Josh was very good to work with and no sales pressure. read more

So I scheduled an to have my car's breaks and tire sensor serviced a couple of weeks ago. This was due to my car having a grinding sound while i was driving it. They fixed the sensor and when I asked about the breaks I was told that they were still good. I was under the impression that they were until the grinding noise came back. I took my car to Firestone and they not only found that my rear breaks were in bad shape they actually fixed the issue. Moreso they actually show me the pictures that Kerry Ford should found through the break inspection. Needless to say, I WILL NOT BE TAKING MY CAR THERE TO BE SERVICED AGAIN! Except for, if electrical issue. And that's a MAYBE. There lack of work from there " Certified Mechanics" could have gotten me or another person injured or worse. Kerry Ford ought to be ashamed of themselves for this. As I write this I am seeing a lot of one star reviews and I see why. read more

Stopped in Saturday 2-21 to look at an advertised 2025 F-150 that I had inquired about a few weeks ago but was told wasn't available because of an outstanding recall. I was thrilled and had them work up a "deal". They came back with a final price that included a bunch of extras some of which the sales manager said were nonnegotiable. I inquired about one of those and he couldn't even explain what the benefit was to the customer. Then to add more insult he appraised my trade in at $2500 when two other dealers offered $5000 more. He said the 4WD unit was out as the reason when I've been driving through heavy snow over the last 4 weeks. The final result was a price that was nearly $12,000 more than the advertised price and within $500 of the full MSRP for a leftover 2025 with $5000 in Ford rebates! These clowns don't know how to deal in good faith! BIG PASS on Kerry Ford! read more

If you want to buy a vehicle from this lot, good luck because they clearly don't care about your safety. They only care about selling a car. Test drove a car and the brakes need to be replaced. Rotors included. The sales manager tried to tell us that it was the tires, and also tried to say that the rear brakes only engage about 20% of the time that that could not possibly be a problem. Also tried to tell us that the price that the vehicle is set at is considering the defects that need to be addressed. This is a safety issue. Do not buy a vehicle with a safety issue! It's quite evident they didn't care all they wanted to do was sell the car no thank you. Not worth the 90 minute drive to test drive. read more

I am a lifetime Ford customer who has lived all over the country. This is the absolute worst ford dealership I have ever experienced. Do yourself a favor and go anywhere else. They screwed up my financing deal, didn't link a purchased warranty to my vehicle, and the service dept is the most unprofessional staff I have come across at any dealership. The service manager Steve Rucker is a weird insecure little man who comes out of his tiny office trembling with anger and refuses to have any sort of logical or cordial conversation. He has no business being in a management role. Do yourself a huge favor and never purchase a vehicle or have your vehicle serviced at this location. read more

I called for an 8:00 service to change my oil. when I arrived I was told there was no scheduled appointment on the books. I was told I could wait for 3 hr and maybe they could fit me in. I asked here about my warranty but she had no answers. I said I'd wait. while waiting I was able to show here my confirmation 6 days earlier I received by text confirming my time was scheduled. it appears that all the people waiting in that service area had been there a long time. I have waited 2.45 minutes and still my vehicle is not finished my oil change. I was originally told my service would be first in line at 8:00. they couldn't even find me on the schedule. poor service. read more

I'm dropping a star because of poor communication. In the weeks following my lease buyout, I have tried several times to contact the finance department. I have left numerous voice mails with no return. Oftentimes, I call, and an operator doesn't answer, so the phone rings until the call is disengaged into a busy signal. It's been 3.5 weeks, and I've yet to receive any title information. This may not be at the fault of Kerry Ford, but it would be nice to speak to someone about it and ask questions. Let's see if I hear back in the coming week. read more

Bought a car sight unseen. I figured the car would have been mechanically sound, didn't really care about the little things. Had it shipped home, drove it and the clutch slips. The salesman was very helpful till I mentioned the clutch. No response. I recommend getting an outside inspection. read more

Very impressed with the service department-- We had an issue at pickup with our Ford Escape Hybrid. The advisor and manager took on the situation immediately and straightened things out easily with great customer-friendly attitudes. Thank you-- we'll be back! read more

Went here to get my new used car checked out, they said they'd be able to do it the next day after I made my appointment, well it kept getting longer and longer, ended up taking a week until the mechanic could even look at my car. Then it kept taking longer to order the parts in, ended up taking 3 weeks for something that should have taken maybe a week. When I got the car back I was cleaning it off (they don't clean it for you), and noticed a tiny chip in the windshield, (the mechanic should've noticed) and when A day after I got it back, boom the check engine light went on, I called and like usual no one picked up so I left a voicemail, no one has gotten back to me, ended up spending 3k on replacements at this place and can't even get a call back. read more

Kerry Ford - Check engine light - Car Dealers Near Me - Cincinnati, Ohio

Made a sweet deal. These guys are awesome. My son loves his car. Clean Carfax and not one mechanical issue. 94000 miles and the dealer threw in a free 100000 mile extension on the power train warranty. It's good till 194000. It's all wheel drive. My out the door price was amazing!! read more

Kerry Ford - 2016 Hyundai Tuscon - Car Dealers Near Me - Cincinnati, Ohio

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Ready to purchase but they wasted our time, gas, and effort. Stay away from Kerry Ford Emily C. has no communication with her sales manager and does not understand the policies of her own company. The manager and rest of the sales staff were not helpful, the whole situation was just a typical bait and switch internet tactic that perpetuates the stereotype of dishonest dealerships just looking to take advantage of people. read more

I had never visited this dealership before. However, I saw a car online that was similar to another car at a different dealership. I decided to check it out. They even let me test drive the car. But they are not very honest and lack basic integrity. The salesman recommended that I make a specific offer, which was lower than the listed price. He told me what to offer, which was about $2,000 less than the listed price on the website. I thought it was weird that the salesperson was directing me where to begin negotiations. Based on the miles on the car, the year of the car and the fact that it had been in an accident, I offered $1000 less than what he directed me to offer. He went to talk on to whomever I guess is supposed to approve the deal and came back and offered me the original price of the car at the listed price. He claimed that based on othercars listed in Carfax that it was a great deal and that was the best deal. Now help it makes sense. He told me to offer $2000 less, than the internet price; but came back and offered me the listed price. What kind of sense does that make? He didn't even honor the price he recommended me. He essentially offered me the car for $2000 less than listed; then raised the price by $3000 when I offered only $1000 less than what he offered me . What kind of sense does that make? Was it because I am a woman? He failed to honor the price he offered me. He claimed he didn't have authority, but he is the one that suggested the lower price to begin with. If a salesperson offers me a price, I should be able to rely on that offer believing that they have the authority to make that offer. Are they running a game or just dishonest. if I had checked the ratings first, I would've never wasted my time. I appreciated their allowing me to take it on an extended test drive, which helped me to thoroughly evaluate the car's performance, but their dishonesty overshadows all else. read more

I have a 2010 Ford f150 crew cab and I was having issues with truck accelerating. They diagnosed it with bad spark plugs and broken exhaust manifold bolts. They explained what had to be done and what could wait. Thanks Crystal and Tony for your help and advice! read more

On 6/14 we had a 2017 Ford Transit that broke down and needed to be towed to Kerry. Unfortunately, we were told we needed a new engine (about 3 months after we needed to replace the transmission at a another service center). Spent over $9K on the new engine. We got the car back a month later on 7/14. On 7/16 the check engine light came on and were told we had a bad purge valve. It was not in stock and on a major backorder with Ford and it could be months before we could get it - I totally understand this in todays current state. On 7/21 we found the valve online and ordered the OEM part which would take a couple weeks for $200. While waiting for the part to arrive, on 7/29 the car wouldn't start and we needed to jump it. On 8/4 the car wouldn't start and needed a jump. We took the car to an auto parts store who tested it and said we needed a new battery. On 8/8 we took it back to Kerry and replaced the battery for $340. On 8/9 we took the car back because the windshield wipers would not work. We were told it was a loose wire. At this point the purge valve had come in so they installed the purge valve and replaced a transmission shifter cable bushing that was a recall from Ford. Within 5 minutes of leaving the dealership, the wipers would come on and off randomly and could not be turned off. We took it back and were told we would need to spend $850 to replace both wiper motors. I researched what would cause this, and found this is a common problem after installing a new battery. Apparently there are a few steps that need to be done to fix the problem not related to replacing the wiper motors. I called in and spoke to a representative that told me this could have nothing to do with their repair and it had to be the wiper motors. Enough is enough. I work in a service industry (HVAC). This is the type of runaround you get when you go with the "low bid". I am fine with paying for a professional to do a job the right way the first time. Either the technicians need additional training or this is a money grab. When you spend close to $10K in out of pocket expenses and haven't had a car for close to 60 days, you expect more. Side note if you're still reading - I have purchased (3) Escapes, (2) Transits, (1) F250 Super Duty, (1) E350, and (1) GMC Sierra 1500 AT4 since 2015. Three of the vehicles were purchased at Kerry. It is very clear to me they do not care about my business and I highly doubt they will care about yours. Do yourself a favor and go to a different dealership. Although it seems as though the service side of the business has gone down hill across the board. read more

We recently purchased a new Escape from Kerry Ford. Our salesperson, Corey Wilkin was amazing! She helped us look at any car we wanted to see and answered any questions we had. The whole Kerry family was great! We were there past closing and many of them stayed. Corey then followed up a few days later to see if we had any new questions. When I'm ready for another vehicle I'll be going back to Kerry Ford and Corey. read more

1 star is too kind. Dishonest about their financing and wanted me to put 1/3 down, saying that's how the banks operate (first time I've ever heard that). They wouldn't move forward unless I signed their document stating I would commit to purchasing it if they reached the payment I was looking to obtain. I refused and left. The rep was decent but the Sales Manager is sleazy. I didn't like the open areas where other people can hear your financial details. Meanwhile the rest of the sales reps are up at the counter discussing who they're going to play in their fantasy football league or what pizza they're going to order. Just all-around completely unprofessional. Avoid this place at all costs! read more

These guys are old-school scammers. They offer a $2500 "trade credit" on new cars to price their cars below the competition, but all you end up getting is a $2500 DEDUCTION on your trade. Complete scam. Do not go in expecting to get the deal you see online. NOT GOING TO HAPPEN. Avoid these a**holes. read more

I bought a car here in April from Cory. She was very friendly and helpful. The buying process was smooth.

I dont reccomend. On Monday I called about a minivan they had for sale. They sales person sent me videos of the van. I explained to the sales person I have 2 disabled children and one is in a wheelchair so that is why I needed the videos. After recieving videos and car fax and getting all my questions answered I committed to buying the van. This was Wednesday. I put $500 down for and started paperwork with Finance dept. I told them I would be paying cash and did not need financing. I was pressured to buy an extended warrenty package. 3 times I refused. They took my Social # and how to titile my van. Told me they were overnight me papers to sign. Talked to them again on Friday before the lunch hour and the deal was still going thru. So I was making arrangement to pick up the van. Saturday morning I get a call that they sold the van to someone else on Friday Night. HOW DOES THIS HAPPEN??? read more

Staff wasn't helpful basically rushed me and didn't really have any useful advice and ended up leaving because the place they sent me to get help there was no one to be seen read more

1-Star is being generous. I never make reviews on any business. I felt compelled to write one after my experience. I was in the market to buy a brand new 2018 Ford F-150 Raptor (which I did buy, just happened to be from Beechmont Ford- GREAT SERVICE AND SALES TEAM!). My experience and series of events with Kerry Ford as follows: I saw they had what I was looking for and decided to go check it out. I let them know I would be in that day to further check it out... I stopped by during lunch time and the truck was all the way in the back. I drove around looking for it and finally got out and was looking at it. Nobody in sales came to greet me, etc. So I went ahead and called them. I told them that I was there onsite looking at the truck and they said "oh yeah, I can see you out there", do you want me to get the keys?- ummm yeah- that would be the logical next step... I continue to wait 15 mins and still nobody came out to even greet me. So I called the number again... This time a lady picked up and I asked about the guy trying to find the keys. She put me on hold. Then, the call dropped after I was on hold for minutes. Not even sure the status of anyone at that point. I walked into the sales office 200 yards away and the sales team were all in their seats (no customers) and I still have yet to be even greeted. I put my hands up and finally someone came over to me and at that time I noticed two guys going through a drawer of keys. I said "Yeah, I am looking at the Raptor out there". They told me they were having a hard time locating the keys. I get that, but I mean TELL ME THAT. They should have sent someone out there in the meantime letting me know that. After waiting forever and about to leave, they found the keys. As we went out to test drive it, it only had 1 mile to empty. So we had to fill up, no big deal... Then took it for a drive- I highly considered purchase and upon return the sales guy "Chris" asks if I am ready to buy- I replied "Let's see the best deal". He said the best price was on the door... I don't think so, even if they knocked SOMETHING off- I probably was going to buy... He printed off the same price that was on the door and I was getting ready to leave but he insisted on meeting his Sales Manager Keith. I met him and said I would continue to shop around if there is a better deal somewhere. I DON'T THINK THEY WANTED TO SELL A TRUCK HONESTLY. After further thought in my day, I decided to call them. I asked for Chris (ready to purchase) and it went to a busy tone after I was being "connected". Could not get through to him! I called back and asked for Keith... It went to a Voicemail for LANE?... I left a message and told them to call me. They didn't return my call! I even went as far as getting on their website and talking to someone telling them to call me about the truck... No further contact was made to me until Thursday of last week. (I bought my new Raptor the Friday before). Overall, I don't think this dealership has a good process in Sales or Customer Service. I hope this finds the right "set of eyes" and they improve on these things in the future. Better luck to them in the future because I have a fleet of 65+ Trucks - if only they could have made a fraction of the impression Beechmont Ford made (on top of the fantastic deal they made me), they would have a lot of business in the future.... Too bad. read more

Kerry Ford - Car Dealers Near Me - Cincinnati, Ohio

Kerry ford is a great place and will help you the best they can. Mr Baker will Be missed dearly read more

To say that this dealership's sales process is disappointing would be a vast understatement! Professionalism is severely lacking. I guess I should have read the bait and switch reviews before it happened to me. The misleading pricing on their advertised vehicles should have been my first clue, but I soldiered on. It's dealers like this that give the industry a well deserved bad reputation. Caveat emptor! It's 2018 and customer reviews matter! I only wish I had to read them first.... read more

So disappointed!!! After paying more than $400.00 problem reacurred 3 weeks later only take it back to be informed that that was of of the cause initially!!!! I will fight for my money. read more

Worst experience of our lives. Will recommend NEVER buying from this dealership. We purchased a 2018 diesel truck. We pointed out issues (like the headlight falling out) and the manager did not care at all. He was extremely rude, spoke to us like dirt. Andrea was great, which is why we ended up making the purchase. At 100 miles, the check engine light came on. We pulled code and it's for a MAJOR emissions error in the fuel systems, a several thousand dollar fix. We cleared code and it popped on right at 100 miles again. They knew this issue, and cleared code before we got there to hide the issue and did not disclose issue to us. We called immediately, and have been trying to get a call back for months now and they have refused to return any of our phone calls. Do not buy there!!! read more

3 hour wait time for oil change,Took less time to buy car,Last car from this dealership. Tried to call?

They were being extremely rude to my brother and his friends and kicked them out because they could not but a car and they made them suffer out in the cold. I do not recommend this place read more

Poorest service department ever. Called several times, often with no answer. I left several messages. Only received 1 or 2 call backs ever. Had to call corporate Ford in Michigan to even get Kerry Ford to respond to me. Dropped my warranty vehicle off over a week ago and now telling me it may be another 2 weeks even though they have the part. My family and I have purchased at least 3 vehicles from them over the past several years, but will never purchase from them again. read more

Avoid this dealership at all costs. Liars one and all. Ford Motor Company Customer Service has confirmed their claims made to me are not true. They advertise bait vehicles and are very dishonest. Buying a new automobile is a major purchase. Go to a dealer you can trust. You cannot trust these people. Christian Moellers not only verified availability and price of the advertised auto prior to my 2 hour drive to this dealer. He said he guaranteed we could work out a good deal. Upon arrival they refused to sell the advertised truck. Said it was in loaner program and could not be sold. FMC says this is not true. The dealer can sell the vehicle at anytime. They did try to seek me an equivalent truck at 5K higher price. Then offered me 15k trade in value. I have since traded at another dealer at a better price and received 22k for my trade. Do not shop at Kerry Ford! read more

Kerry Ford - Bait truck. Not really for sell. - Car Dealers Near Me - Cincinnati, Ohio

The service department will lie to you. Stay away from here! I took my Ford in for a slow coolant leak. They diagnosed it, needed a new water pump. After the replacement I noticed maybe a week after that coolant was low again(slow leak still). So I called they said bring it back in "our work is guaranteed for 2 years." So I did, and they diagnose it was a leak in a new area (coolant connector). I thought to myself well that's fine they'll take responsibility for not fixing it in the first place. Wrong, They claim it was unrelated, although they never fixed the problem in the first place! That's a bold face lie. So I canceled all repairs. Picking the car back up they still charged $120 for diagnosing my car even tho they lied and got it wrong on the first go around. Other frustrating practices, they don't answer the phone a lot. Don't count on them calling you back. Have called Adam the service department manager and no answer or call back. Do not give this service center your money. They're borderline criminal. read more

Aside from the salesman (Joe), everyone else was awful to deal with. They asked me to do the online price eval tool, saying that is where they would start (and they "badly needed trades!" (lol)) and then offered me less than half of that when I got there. It took 6 hours to buy a car, 5 of which were spent waiting on financing. I had my own, and they tried to bully me into taking theirs and trick me into signing off on their loan at the last minute (which was 5% higher than my banks). Would not recommend. read more

Shadiest dealership I've ever dealt with or even heard of. My husband called to verify that a vehicle advertised actually only had 10-miles and to ensure it hadn't been used as a loaner. The Salesperson assured him that all information online was correct and that the vehicle was brand new. After traveling five hours to the dealership, the vehicle had 2,500-miles and the price quote that was agreed to/emailed and stated was "written in stone" was also changed. Completely untrustworthy business, proceed with caution. read more

I was waiting to see how things were going to play out before I left a review but after a week of calling just about every day and being passed around it it pretty clear that Kerry Ford does not care about customer satisfaction and I feel this review is fitting. There were so many red flags that went down during our car buying process and I wish we could go back in time and have walked away. However we didn't and are paying the consequences. Here's a list of things that have made dealing with Kerry a less than enjoyable experience.... they kept pressuring us to run our credit when all we asked for was an idea of payment options (something that none of the other dealerships we went to had a problem doing). Would not listen when we said we did not want their car paint service or whatever it was they were trying to tack on for like $1300. It took literal hours to get to the point where we were actually signing papers and then they messed it up so we had to drive 40 min back the next day to sign papers again! The car they sold had a crack in the windshield (that was covered by one of their stickers that we didn't see until we were driving off the lot). The AC vents in the back didn't work and even after a week of calling they still have not worked with us on fixing the windshield or the vents. If they are waiting on an outside company to assist with the needed repairs, then wonderful, but how hard is it to give me a simple call to communicate that?! Every time they said they were going to call me, they haven't and then when I do call to follow-up they sound annoyed and act like it's someone else's fault. Overall, if you are looking to buy a car I'd go somewhere else! read more

Cincinnati is home to at least fifteen Ford dealerships, and I checked out every last one of them before purchasing my "baby" (2006 Mustang) at Kerry Ford in Springdale. It's hard enough to find an in-demand car (after the new Mustang body-style was introduced the cars were selling like hot-cakes in Cincy) at a reasonable price when you're an adult, but try being a recent high-school graduate. I visited every Ford dealer in the area in an attempt to find a salesperson that would a) take me seriously and b) not try to convince me that "everyone pays the sticker price." I finally found what I was looking for at Kerry Ford in Tri-County. The sales staff was both friendly and accommodating and within two hours of getting to the dealership I had purchased a gorgeous, bright blue, 2006 Mustang at a price that was considerably less than other dealers had tried to offer me. My car wasn't actually on the lot; Kerry Ford had located the wheels I wanted in Louisville, Kentucky. I was disappointed at this, I wanted the immediate gratification of driving away in my new car...but the salespeople assured me they would have it at the dealership within 24 hours. I picked up my baby less than 16 hours later and have been wholly satisfied with it ever since. read more

Kerry Ford - Courtesy of Website - Car Dealers Near Me - Cincinnati, Ohio

Hmm, Kerry Ford...where to begin, and end. My process of purchasing a 'new' vehicle could not have been any worse, from the uninformed, sleazy salespeople to the signing of documents and finally escaping with my purchase, took hours of waiting and being lied to. I think their tactic is to wear the customer down until they submit or die of exhaustion. On top of all that, the 'new' vehicle delivery wasn't clean inside or out, and messy! You know the old sayings, 'nothing like experience' or 'live and learn'... My advice is to hopefully find a reputable dealer elsewhere, because as the other old saying goes, 'you get what you pay for'. Now that my blood pressure has finally gone back to normal, and I fixed all of the unresolved vehicle issues, the only conclusion I can make is (and this is from an 'oldtimer') that something has changed in this country and I can't figure out what happened, but I think it has to do with integrity, which seems to be in short supply. Good luck with finding the vehicle you want and need. read more

We worked with a salesperson who seemed very helpful at first, but in reality pointed us toward a truly misrepresented used car. According to our mechanic--who looked over the car before we made a decision to buy or not buy--we were about to spend $6,000 on a car that was worth about $1,000. We were shown repairs that would have totaled about $3,500, excluding all the body work. CarFax did not show the truth about the car, either: CarFax showed no accidents. In reality, the car we looked at had clearly been in a "bad accident" (again, according to a mechanic we have worked with for decades) and put back together "all wrong." Kerry Ford doesn't have the reputation they might like to have in selling used cars and with good reason. If cars are put up for sale at unreasonable prices, either the salespeople are unethical (and part of the problem) or they are lied to as well. Some level of pre-inspection is be expected so that others don't experience this as well. read more

I went to Kerry excited to purchase my first car after I graduated college. I was so excited to spend my very hard earned money on something really nice for myself. I found a great car, spent five hours at the dealership test driving and signing contracts. Today I was going to bring in my promissory note from the bank I was financing through, and pick up my car! Until I was told there had been "a mix up" and they had sold the car out from underneath me already. A car who's price I did not low ball and agreed to pay exactly what they were asking. I understand that everyone is in it to make a buck so I'm not even angry about the fact that they sold it anymore. I just genuinely cannot wrap my mind around why these people didn't have the decency to give me a call and let me know they had an offer/were selling the car I had just signed for until I was about to come get it. My contract stated that I had 5 days to submit financing (which I was well within). Manager Keith wouldn't even look at or speak to me during the deal. He directed all questions to my father after I told him multiple times that I was the one purchasing the car. I get I might look like I'm 12, but next time you might want to think about speaking to the person who is giving you the money. Today he tried to blame the failed deal on my dad not letting him pull my credit... which is interesting considering, again, my father was not the one purchasing the car. It was never once explained to me that if they didn't pull my credit I could lose the car. It is also not found anywhere on the contract, I would have been more than happy to put a deposit down to secure my purchase. I was told they thought I was bringing in my promissory note Monday, and when I did not they thought I was no longer interested. Which is really funny considering I emailed and called my salesman Monday and Tuesday to let him know I'd be picking it up today and I received no answer. Like I said, I'm no longer angry they sold the car, I'll chalk that up to me not being more suspicious of the salesmen and trusting contracts that say "I confirm this is the mileage of the vehicle at date SOLD" and "thank you for your PURCHASE". I am proud to say I was raised by two very hardworking parents who taught me the importance of understanding finances. I have worked as many hours as I was legally allowed since I was 15, and worked full time during college to put myself through the classes I was simultaneously attending. I have an excellent credit score which has allowed me to acquire multiple student loans without a single co-signer. All of which I have never made a late, or even a minimum, payment on. This experience just made me that much more grateful that I was raised to be more adult than any of Kerry's managers 20+ years my senior. ***In an effort to be transparent they did offer me another deal.... at a sale price that was $4,000 more than the car I purchased Saturday. I am seeking nothing from Kerry, as I wouldn't dream of ever giving them my business. I'm only hoping this review reaches other young adults before they are taken advantage of like I was. read more