DO NOT BUY FROM THEM!!!!! The dealership will not make you aware of recalls on your car before purchase or cover them!!!! You will be out thousands. Car will immediately crap out on you. Will not even notify you of warranty extensions. Worst purchase do not go to them for anything. read more

This entire nightmare started at Kings Ford and I only when to Kerry because they were closer. They are all in this thing to drain as much money from the consumer for service. They have fine explanations as to what's wrong with you vehicle but it appears every word they use costs you more. What started out as a tune up and some recall work has now cost me over $2000 because each time I took my truck to these thieves they insisted that it was something they didn't see initially, yet my initial bill was $1300.00. Its as if no one at their establishments' can make a mistake, so if your car has a problem after they repair it, it must be something you did because they don't make mistakes. I never had anything done to this truck that they don't have a record since the day I bought it, now all of the sudden every issue with this so called "Certified Used/Per-owned" vehicle cost me money. I will never do business with Ford again, if I'm able to unload this truck which up until they began to work on it was very reliable. F-forever over priced O-obviously crazy when quoting repairs R-really need to certify who know what their doing and not recommend costly repairs D-Done with this Company, so freaking done. read more

Took our car to Kerry after having it in the shop 3 other times at Kings Ford. None of the three occasion were we given a loaner. I was told we would have a hard time finding any dealership that does that anymore. Last thing Kings told us was there was nothing left to fix, these cars are just like that. Kerry fixed it right the first time and put us up in a loaner the entire time. Great bunch of guys! read more

Now that everything is done, I can post my personal experience with Kerry Ford on West Kemper Road, Cincinnati. On March 2018 we went in to trade two cars, one a 2017 Ford Escape SE and the other that was left to my husband by his father that had passed away in February 2018. Both my husband and his father's name were on the title to the 2016 KIA. We found a 2017 Ford Escape Titanium. We talked to a salesman there at Kerry Ford and told him we had two cars to trade in. He asked if we had the title to the KIA and the death certificate for his father. We handed him both. He looked at both and said, let me see what we can do. The salesman took the documents to the back and within about 15 minutes or so the salesman and another guy came out and said they could do the deal with both cars since my husband's name was also on the title of the KIA. So we signed the paperwork for the new car and we were told they would take care of the transfer of both titles of the trade in of the Escape and KIA. They sold the trade in of the Escape within about 3 weeks there bouts. The KIA still sat on the used car lot. Fast forward five months and we get a call from Lucas Flannery of Kerry Ford asking about the situation of the title for the KIA. I called Lucus Flannery back after speaking with my husband asking why they would be calling us regarding the title to the KIA when we were told that they would take care of getting the KIA title transferred over to them. After several calls back and forth with Kerry and speaking to Lucus Flannery and Lane Taylor in person and being told by Lane Taylor that they should not have done the deal that day and Lucas admitting they dropped the ball on the title. Mine you they have had the title to the KIA this whole time. We were contacted by an Attorney for Kerry Ford stating they were taking us to court for being deceptive! US BEING DECEPTIVE? Long story short, we will NEVER purchase another vehicle from Kerry Ford ever again. They are nothing short of being deceptive in the way they sell cars and take trade ins. Even if this would have gone to court, they would have lost because there are rules and regulations that car dealerships have to follow in order to sell cars. That day, there were people involved that seen an opportunity in making money with two cars being traded in and no regard to rules and regulations. They should have seen that in the state of Ohio there has to be three little letters next to the name on the title that the car goes to. It's called Survivorship. Knowing they were NOT next to my husband's name on the title they did the deal anyways knowing realistically they couldn't and shouldn't do the deal but they did. All they seen was dollar signs! read more

The Springdale location is the worst experience I've ever had with a business, in general. From the price agreement to trying to force us to take a hardtop that didn't fit our jeep, everything they promised us, they tried to back out of after we signed papers. They also wouldn't answer our phone calls or get back to us and we ended up having to drive all the way up to the dealership (over an hour drive) to get any results. After over a week of dealing with them and many hours waiting on them at the dealership, they still only gave minimal effort. I run my own business and if someone was ever wronged in the way we were, I would go above and beyond to earn their trust back and give them more than what they'd originally asked for, to do otherwise is bad for business. On top of all this, they were also verbally disrespectful to my dad and myself, which to me is the worst part. My main regret in dealing with them is that I didn't just leave the jeep and walk out, based on principle. No one should be treated that way when they're paying that much money for something. We would never go back...not even for an amazing deal. My advice: don't support bad business. read more

Very disappointed, doubt I'll ever be back. Very poor diagnostic abilities, brought my vehicle in and was told I needed an engine ( $8,600.00 ) a possible spun main bearing. Although the oil wasn't drained or the filter opened up to determine metal debris they thought this is what was needed causing my low oil pressure problem. . Background: Had towed in for a low oil pressure warning on the dash. Parts , check out, sensor installation and towing was over $350.00. Drove home approximately 14 miles with no problem, the next day it made it 1 mile before the same problem, this time flashing a code , P0300 ( random engine misfire ). I installed a new set of spark plugs and checked the coils, cleared the code and made it 2 miles before the same problem occurred. My second tow bill to have to brought in. I received a call on Tuesday with the bad news I need and engine and at this point I pay a third tow bill to have taken to a local independent garage. The problem, air fuel/ ratio sensor on bank 1 as well as the mass air flow sensor , codes P2195 and P2198 were shown. parts were replaced, and I have been driving the vehicle several days with no recurring issues, problem corrected. The minor repairs previously brought in were handled however I now have concerns about future repairs, a lack of confidence. read more

I was promised to repair my truck in two days and ended up being 13 days. They said they had all the gaskets and Parts and so forth needed. They promised me a price of 3400. I was approved for credit for that when I got the bill and I went to pick it up it was 4043. The people that take the calls that are supposed to let you know how are things going we're not on it I had to make the calls to see what was going on and when I went to pick up the truck to pay for it I was there for almost 2 hours. I felt like I was buying a new truck. It took so long. The person that was handling. The account told me I need to come up with 2000 down before they could leave and then put the rest on this new credit that I got from them so yeah they were $700 over their original estimate and I thought in the state of Ohio you're supposed to stick with your original estimate or close to it not exceed it by $700 like was done to me. read more

I wouldn't purchase a car from this dealership if they sold it to me for a dollar. The worst sales people in the world. I believe the guys name was David and I guess he didn't believe I was buying and when I ask him to bring a truck up for me to see it. as he walked around the corner we think he said go look at it yourself. No one could find him and he never came back. We stood around for several minutes and left. As I was backing out of my parking spot, he came out of hiding to speak to another sales person. I guess he showed us. What an idiot, I'm a cash buyer wanting to buy before end of month. read more

I've been calling and calling 3 days a week for 2 months to get an appointment to have a tow package installed on my explorer and nothing.. nobody returned my call, nobody answered when I called. They lost me as a customer, everything had been good with them up until this point. I shouldn't be calling for months trying to get an appointment to get a hitch installed on my suv it's ridiculous!!!! Countless voicemails left with not one of them returned read more

Quite possibly the worst service department I've ever experienced. Had multiple employees standing around while 5 people waited....in the afternoon...on a weekday. Overweight guys pounding on computers looking confused and lost...and they work on your car. Heard them tell a lady her airbag light was in to display there was someone in the car. What? Was there for 20 minutes and left. I wouldn't let them work on my cub cadet let alone one of my vehicles. read more

Because Kerry Ford will not publish my post, I am putting it on my wall...I put it on facebook... I had written a 5rating a few months ago... THIS IS NOW A 1 RATING. WOULD NOT LET ME CHANGE IT!! I feel I have to amend this, since I added a new post, that unfortunately Kerry Ford will not publish. My first review was a few months ago. It was a wonderful experience. We dropped off the car, picked up loaner and was on our way. No one missed finals or work. Back in July my daughter's car was involved in an accident. A lady coming home after a midnight shift ran a stop sign and hit her Passenger side rear. Their insurance company had recommended Kerry Ford and of course at the time I was still very impressed with Kerry Ford. Brought the car in on a Thursday evening. Everything was working fine except for the dent on the passenger side. Picked up the car 10 days later and as we started to drive out of the lot there was no radio. Now the radio was working just fine when we dropped it off. And I thought maybe they had to unhook the speakers for some reason because it was hit in the rear end so we walked back into the service department /Body Shop and they decided to try and change a fuse. It did not work. They said we would have to contact service department and schedule an appointment. My daughter is in college so I made the phone call when we would have time to drop it off. In the meantime the same situation it was in with the transmission on my original post had started up again. Problems with the transmission under recall, they have even extended the warranty on it. I called into the service department and talked to a woman service writer. The 1st thing she wanted to do was transfer me over to sales because she said fusions and focuses had had many many problems. They could get her into another car. I told her my daughter was only 10 months into her payment schedule, she would be upside down, she is in college and did not need that much of a payment. She kept persisting about sending me to sales until I finally told her no again. Then she tells me to have the radio looked at, just LOOKED at, would be $108.00. Really, because it was working JUST FINE when it came into your shop. Then I bring up the same problem she had with it with the transmission back in the springtime. It is still under warranty, I advised her that it's mimicking the first thing it did in the spring and the young lady that I'm speaking with tells me it will have to spend about a day in there, before we can pick up a loaner. I asked why this was not the procedure the first time it was brought in for the same issue? No response. Now my daughter and I each have our own cars but we cannot be two places at one time. The "'Service Writer", that was trying to get me to buy another car just a few minutes prior is now telling me again that the car will have to spend the day before a loaner is possibly issued. AND that she cannot get the car into the shop for 2 to 3 weeks. She has to have her transmission man look at it. A dealership this large only has one transmission person????? She then proceeds to ask me questions... As... does it only do it between first and second gear?... does it do it all the time? does it cut out when you're going down the road? I then advised her that it only happens between 1st and 2nd gear. And that I just had it up to 75-80 mph on the expressway. Well that was the wrong thing to say, this is then I started receiving a lecture about how it is illegal to go above the speed limits, that those limits are there for a reason. And that I had no business going over those limits. By this time she had really ticked me off... starting with a $108 to look at something that the dealership has something to do with breaking. And now she's giving me a lecture on my driving habits. I said lady I drive a Mustang, 75 is slow for me. Not that I drive 75 miles an hour all the time but I wanted to get her to stop lecturing me. She continued to lecture, then tried making me an appointment to bring the car in . I could do nothing but just hang up the phone. I did not call in to spend lots of money and obviously not to receive a lecture at the same time. It looks like Woody Sander Ford will be getting a new customer. And I even defended Kerry Ford to others that were having issues? Shame on me! read more

My boyfriend bought a car with them a month ago. First of all, my boyfriend got the car $24,000 without tax and fees, however I checked on their website the price, they listed that car for a little over $17,000 (same VIN #). Secondly, the condition of the car sucks. There are a lot of stains all over the roof and back seats and there are 3000 mile already on the car. Someone obviously already drove it for a long time then returned it. Thirdly, my boyfriend get a loan from Huntington Bank. They put $3000 fee on it just for getting a loan without letting him know. When I realized the problems, I told my boyfriend at least make Kerry ford clean the car up. They said okay, so we dropped the car off and picked it up the end of the day, no surprisingly, nothing got cleaned and it been added another hundreds miles on it. What a joke! They rented our car to other people or something???? I bought a care myself one year ago with other dealer, none of the problems above happened. I blamed myself didn't go with my boyfriend so they won't play tricks on him. But I would say, if they keep do business like this I doubt they will have any future. Honest is the first thing they should learn!! read more

Buyer beware!!! I recently purchased a car and immediately had problems. When I called them they basically said, too bad it's yours. When I called again to speak with a manager, they would not take my call or call me back! Terrible service! read more

One of the singular worst experiences of purchasing a car I have ever had. Lane Taylor abrogated on a signed contract to purchase a vehicle. The price was negotiated and agreed upon and signed by both parties. The vehicle that was in the lot "disappeared" after all papers were signed and a "new vehicle purchase" was announced on the speakers. The car did mysteriously appear at another dealership for more money. After 2 1/2 hour of time waiting, I was told to get out and they would not sell me a new truck. This was a cash transaction that had been contractually signed and approved on an in stock vehicle. Avoid this place. The worst of the worst. read more

What a great experience I had today buying a new car from Jonah. He provided first class customer service and was so easy to work with. Then in finance Dave made it so easy and simple and got my payments lower than I asked. So glad to have my new Ford escape from Kerry Ford. Thanks for making it so simple! read more

If I could post a negative star I would. We were there to by my better half a new truck because that's what she always wanted. When we told the first sale person... I quote "Really usually the man buys the truck?!" Not only did that insult be but completely made her angry. The sale was essential over before it began. The actual sales manager said something similar when we brought Him into the deal. We still have them a chance to find a truck. We said we have two needs. Black interior and a back up camera. That was it. Said he could find those options for us for the payment we were looking for. Called a friend a castrucci ford and he had the truck waiting for me when we got there and we were done in a an hour. The options we wanted and the payment we wanted. read more

These guys rocked! They were so helpful and really helped me find the right truck for me. So excited to drive my new Ford F-150!

Every time I have purchased a vehicle at this dealership, it is an outstanding experience. The sales team tells it like it is, no games. Huge inventory on both new and used. Great buying experience.... Plus, I am so impressed with the Ford product. The cars are solid, heavy, of excellent quality. Ford doesn't take any short cuts and I have heard the same from numerous others that Ford, which once competed with a brand like Chevrolet is now so superior a product there really is no comparison. Maybe that's why when u see a Chevrolet commercial they are comparing their cars to Ford while Ford, they are in a whole new class with far superior products using newer technology read more

Took car in for oil change and replacement of left front light harness. 10 days later, after lots of run around, no returned calls, being told the service department is closed on Saturday when web site says it is open (twice) and $1000 plus, finally got it back. No real reason for delays (just excuses), no apology for sucking service. I would NEVER recommend this place. read more

I recently bought a car from this dealer, and if I didn't have to purchase a car that day I would've left and never went back to this dealership. When I arrived a new dealer helped my grandpa and I, he said that he has been working there only a few weeks. When we start taking about price, he gives us the absolute highest dollar amount and says to sign the line like we are idiots. I understand that dealers want to get the highest dollar for the car but still, offering almost $22,000 for a car that was advertised at $13,545 is stupid. We then discussed what we want to purchase the vehicle for, and the young salesman went to his boss. Eventually a senior salesman came out with a high offer. I am in the military and discussed the discount that ford offers, and he said that we couldn't get the discount because the discount is for the original cost. I knew that was not true because I bought a car from Northgate Ford and they gave me the discount (I highly suggest going there over this place). He then said that we would find out what they can do, and came back with an offer that was just a few dollars less, but not the amount of the military discount. Eventually we did get to a price we liked. Once in finance I went to sign off on the milage. I then found out that there was over 4,000 miles on this "brand new car" and come to find out it was a demo car. The finance guy was great and we were then looking into cars that were similar for the same price. They then said that the other cars would be over a thousand more with around 300 miles on them. We eventually get an even lower price because they didn't tell us about the milage. Overall, I am highly disappointed and feel disrespected as a service member and as a person. To refuse a military discount that ford gives as a company is disrespectful in my eyes. I will never return to this dealership and will suggest to my friends and all of you not to go to this dealership. read more

The worse Ford dealership in the city. Salesmen are very pushy and asked me at least 10 times what can they do get me in the car today. After telling them I was just starting to look and wasn't buying today. I asked for leasing information which I never got but was so turned off at the question What can I do to get you in the car today I just wanted to leave so I didn't even bother asking a second time. The pushy saleman lost my business. Will likely still buy a Ford but not from here. read more

This place drops the ball. They are not concerned with small details. For example, gave us a dead key chain and told us to just change the battery. You can't do that? We just bought a car! I was shocked. Also asked a few questions about the vehicle and was told "It's probably in the manual". Thanks....for nothing. Lots of guys wandering around the showroom doing nothing. One was eating from a McDonalds bag. I don't expect red carpet treatment, but what a bad experience. read more

Stopped in for oil change and tire rotation. Super fast and professional service. Beats the quickie places that try and upsell on items you don't need. read more

I went to Kerry to look at a used car for my daughter. The sale guy didn't know a thing about selling a car. He told me there was an extended warranty and delivery charge and no additional fees only the sales tax. Wait what? I knew more than the sale staff and that is not saying much. He had no idea what he was talking about. They tried to strike a deal on the sale, but had to play the dumb game back and forth. Finally I had enough and we decided to leave, then they started to throw more numbers out on the car. Why didn't you just give me the bottom dollar from the start? I felt so dirty after leaving the dealership. We went up the road to Kings Auto Mall and had a much better engagement with all the staff and a better car selection. Would not recommend this dealership to anyone. read more

We had positive experience with Kerry Service until our last visit. My wife went in to get a tail light replaced since the rear lights on the Freestar van require a special tool for removal. My wife watched the whole job take place and there was nothing unusual about the job. It took five minutes, yet she stood there for 20 minutes while the service manager chatted it up with a police officer delivering his boss' car for service. When she finally got the bill, she was charged $34.42 to replace a light bulb that was a $3.75 part! The labor cost for a 5 minute job was $26.70 and she was charged $1.87 for shop supplies and hazardous waste disposal. When she questioned the cost, she was told that it included an inspection. She told them see never saw any inspection take place and they responded that it was a "visual inspection." She saw the whole process and they never lifted the hood, yet the inspection report includes COMPLETED check offs for fluid levels, cooling system hoses, etc. I guess the visual inspection included x-ray vision! We have had the same job done by another mechanic for $12. read more

We arrived at the dealer with a pre approval form our selected lender, on a Saturday, with scheduled appointment to look at a specific vehicle. We presented our pre approval and expressed the interest to purchase, needing only a purchase order to proceed. They however, asked repeatedly if we would like to go with their lender, we repeatedly declined. then they came back out with an estimate if we used their lender and cost of monthly payment. We said our estimate was $80 a month cheaper, we do not want our credit checked again nor do we want to explore loan options. It wasn't until we got snappy they brought us our PO. on Monday we sent to our lender to process, on Tuesday we went to our lender signed the needed paperwork and were given a paper to hand to them along with down payment for pick up. Again, scheduled time and in a hurry we expected 1/2 hour to 45 minutes as promised to be finished and leaving with vehicle. However, when we arrived, there was still paperwork to prepare so we looked at vehicle, got blue tooth set up, sat in office and waited, while they were running around behind the scenes in what seemed to be a top secret operation. Finally we get in the financing office. The paperwork he was reviewing with us had our address as lane and not Rd, our city and our county wrong. Which many could explain as an over site except I was looking at the file with our drivers license with our addresses on top on the file, so I call this sloppy work. The paper work only had one name on title and not both which were on the loan, again, sloppy. A new contract was printed and the one on contract signed. Next page temporary title still had wrong address and we were told not a big deal? then the best part, now that the county is corrected we had overpaid by $88. When asked how this was being handled, the finance guy said oh you lender will settle it out. We said NO the loan is what it is, the lender has nothing to do with this mistake. So seeing that the finance person was at a loss how to handle this situation, we explained that if he gives us $100 back we will give him the change due making the total of vehicle correct. The are doing a huge remodel but that is no excuse for the horrible service and errors we witnessed in this transaction. If they didn't have the exact vehicle we needed, I would not have purchased from them, nor will I ever return. We were there well over an hour. read more

I have to say whatever you do not give Kerry your email address. After numerous requests to have them stop emailing me - the emails continue to come. The receptionist should really find a job where she doesn't have to interact with people. I did contact Ford Motor to file an official complaint and Kerry finally pushed me into contacting an attorney to have the emails stop. There are plenty of Ford dealerships out there Northgate is great or you can do what I did - I bought a Chevy. read more

Friendly staff, great deals, great inventory. I love my new Ford Fusion. They found the color & package I wanted. read more

Kerry Ford - 2016 Ruby Red Ford Fusion - Car Dealers Near Me - Cincinnati, Ohio

Kerry Ford was recently a Ford - Mitsubishi dealer. My sister bought a new Mitsubishi Outlander from them. Soon after she received a recall notice from Mitsubishi Corporate indicating that the front door locks were being replaced because they were defective and the door could open while the car was in motion. We called Kerry to make an appointment to get the recall repair done. The service department advised us that they did not have the necessary parts but would call when they were in so she could make an appointment for the repair. After 3 weeks passed, she called again and got the same response: still no parts, we'll call you. We waited again and I finally called today and was told WE ARE NO LONGER A MITSUBISHI DEALER. WE CAN'T HELP YOU. The nearest Mitsubishi dealer is in Miamisburg, Ohio which is 75 miles away. It appears the promises to call when the parts arrived was nothing more than a stall tactic. I have to believe that the parts were probably never even ordered. This TOTAL LACK OF CUSTOMER SERVICE from Kerry led me to call Mitsubishi Corporate. Corporate couldn't have cared less either! We're sorry, the dealerships are independently owned, we can't help you. My advice to anyone considering buying a car from Kerry..... DON'T!!!! My advice to anyone considering the purchase of a Mitsubishi read more

Went in to look at a used car I saw online, which looked like a good deal. Gary was the first to show up. First, rather than promoting his own, he was condescending of other dealerships. After the test drive, things were orchestrated to ensure I was cornered and could not easily leave (asking me to park the car near the sales desks, rather than by my car or where it was originally parked). Immediately, he went into the hard sell, high-pressure sales mode. I made it abundantly clear that I would not be buying today, as I need to do more research and check other listings (I had a printout with other local cars I wanted to see). Earlier I had inquired about a CarFax report, and Gary said it would be no problem, he would have it printed when I was ready to sign the papers, which is strange- every other dealer has printed them as soon as we get to a printer. I told him I wanted to see it before I would even consider another step, which is when he got his manager. At this point, he revealed they do not use CarFax, but rather AutoCheck. He still refused to print it, instead only showing it on screen, and CONCEALING elements they clearly did not want me to read, including that the car had just been purchased from an auction. They also went through the list of sleazy used car sales lines, like someone else was coming in to look at it tomorrow; it's an unbeatable, amazing deal (at sticker price); etc. That said, the car itself seemed nice and was a good price, but I will not buy from a place that operates like this. read more

It was like most car sales lots, which is kind of sad. I came in to see a car the salesman was not keen on showing me. He showed me about 4 cars in the same price range but seemed to steer me away from the one I wanted to see. As I was walking past another car, I asked to drive it. Test drive went really well and they let me keep the car for a couple hours to while I ran an errand. I decided to buy the car and things got worse. The salesman didn't want to take any of my offers to the manager (whom I never got to meet). He was more concerned with me getting the payment I wanted than the price I wanted. I told him I had my own financing already and knew what I wanted to pay. I got up to leave and he asked me to give him one more shot. He doctored up our offer sheet to make it look like we were negotiating. He came back with a price a couple hundred higher. I said I was not going to fight over a few hundred and I was leaving. Now comes sales guy number two. He tells me he can get me the price I want if I use their bank (same interest rateI had with my bank). I agree. The car was pre-owned, had not been detailed yet and the wiper blades were really old. They agreed to clean it and replace the blades within a week. By clean it, they apparently meant to vacuum and wash it, not to clean out the filthy cupholder or wipe down the dash and steering column. I probably will not look at them first when buying my next car. If they have something I want, sure, I'll go back. They were average. NOTHING sets them apart from other dealers I have worked with. Sales managers seem shady, aftercare is an afterthought. Just like everyone else. read more

I've always heard terrible things about this dealership, but I decided to see for myself and at no surprise, everyone was right. This dealership severely lacks in customer service and is ran by the most unprofessional and sleazy people possible. I made an appointment today to look at a new white Ranger Lariat which was the only one they had on the lot. I was told to ask for Joe and that he would have the vehicle ready. When I arrived, Joe was conveniently busy with other customers who were looking at Ranger's as well but a red one. The one I was going to see was in the Showroom. No one pulled the truck out and had it ready. So Joe asked another salesman to help me. This very young inexperienced kid came over to help me. He had a very bad attitude from the start but I decided that I really wanted to at least drive the truck since I drove a long way to the dealership. They pulled the truck out for me and off I went. When I returned I was told that the other couple decided they wanted the one I was driving and decided to buy it instead. They didn't even look at the truck before they saw me. But Joe wanted to please his customers, despite it screwing another. He sold it out from under me even though I was going to purchase it, I was already test driving it and was in it! The best part was the truck was listed much cheaper on the website, by 10K, but I overheard them selling it to the couple buying it for full sticker price! Didn't even offer them the lower deal. So they really love screwing their customers. It's ironic because their slogan is, "Right by you." Ha!! Then I was told the sales manager would come out and discuss it with me. He never showed. He was apparently too busy. They then asked if I wanted to look at anything else... nope! I'll go to a reputable company. read more

Update: they finally contacted me after The BBB co reacted them. They apologized and actually had the nerve to say that they just completely ignored me . I guess I have to give them points for ho edgy. I received my money the next day. read more

Such amazing staff! Very professional and willing to do what it takes to earn your business! Thank you Kerry Ford for my new 2017 Ford Focus!!!!! read more

I'm happy with my car, and my sales agent was helpful, but that's where the positivity stops. The management team sent the wrong contract to Ford and caused an annoying amount of extra work. On top of that I don't think I got the best deal possible on my vehicle. I would not recommend this dealership to any potential buyer. read more

Was taken care of from the very start over email to the very finish with delivery by a wonderful sales woman, Caitlin! Absolutely would recommend anyone go see her! Thanks so much Caitlin and the team at Kerry Ford for working and going the extra mile for me to make my Hubby's dream, owning a truck, a reality! A+++++++++++ read more

This was the worst dealership I have ever dealt with. The service was absolutely terrible and the staff is beyond fradulent. They sold me a brand new car without telling me months before a girl took the car off the lot and it had to be returned on a towe truck. I found out because they left her paperwork in the car. They lied and lied and refused to fix the car and denied everything. The service manager is a joke and so is the rest of the staff. They have 30+ complaints with the better business bureau with an F rating and over 30 with the Attorney general. These Kerry Dealerships will do anything to sell you a car and they do not take care of the customer or stand behind anything they sell. They are one of the worst rated dealers in the city. Stay as far away from them as you can get no matter how good the deal may seem. read more

The body shop tried to overcharge me after quoting one price and try to increase about $40 when I went back to have the part installed another time I went there to buy a car the sales person with high on weed and took them over a half hour to find a little small car in the small parking lot-never will I ever go there again i've also taken vehicles over there for repair and recommend it to other people prior to this incident but I will never recommend again I highly tell everyone not to go there read more

Incredible experience. We traveled to Kerry to specifically purchase a Yukon Denali. The price we got on the vehicle we were looking for was well below anything else we could find, and our search for this truck was countrywide. Financing was a breeze, and we got a good price for our trade-in. After we had purchased the vehicle, we had multiple people helping us understand all of the gadgetry and to program all of the personalized features to our liking. All in all, they probably spent over two hours making sure we were comfortable with the truck before we left. We were interested in purchasing some weather mats that Kerry did not have in stock, so they sent a guy across town to get them for us so we could drive off the lot with them when we left. Everyone treated us like a friend, and the car is beautiful. This will be the first place I call when I'm looking for another car. A++++ read more

We have been looking for a new car and did much research on-line plus visited several dealerships. We saw the inventory and on-line prices posted on the Kerry Ford site so contacted them to come in and see a couple of cars that looked like they met our expectations and had very good prices. Drove the cars and asked for the best price expecting it to be at least CLOSE to the price posted on their website. Only to be told they wanted $8000 more than the posted price. At best, they could only explain why we were not qualified for $3000 of the incentives the on-line price was supposedly based on. This left $5000 of the incentives totally unexplained. Do NOT believe any of the prices they post. I believe what they are doing is called "bait and switch". read more