1. Online Automotive

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    Fairfield, OH

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    Online Automotive

    5.0 (2 reviews)

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    Jeff Wyler Kia of Colerain - Jeff Wyler Kia of Colerain

    Jeff Wyler Kia of Colerain

    (4 reviews)

    From a single mother of 4, breast cancer survivor and currently going through preventative…read morechemotherapy: DO NOT EVER PURCHASE FROM THIS LOCATION!!!!! I purchased a used 2015 Kia Optima, March 4th, 2026. The date today is June 2nd, 2026. I had the car for 1 week and it suddenly started to run rough. I tried to schedule an appointment online, the only appointments they had were for 2 months out. I tried to call and they have this extremely frustrating AI that will only allow you to leave a message and then you NEVER receive a call back, or you're placed on hold until someone picks up and "transfers" you until the AI answers. I called another Jeff Wyler dealership, they got me in the next day. Was told that the engine was done for, they tried to call Jeff Wyler Kia on Colerain, no answer. The GM of Colerain did not even respond to them until 2 days later, just to let them know that there location does not offer any kind of warrant on used vehicles and I did not purchase the warrant they offered (that was more than my monthly car payment) and I would have to have the vehicle brought to them to inspect. They didn't even pay for my tow. And the service guy at the counter that day chuckled at me when I asked if they had a loaner. It took them 2 weeks to inspect the vehicle after I was told it would take a few days, and I received a text from Kevin, with service that the engine was done and they were reaching out to Kia to see if they would replace. 2 weeks later, another text, (no call back at this point a month in) that just said, your car is ready for pickup. I went into the location 2 times within this month and was told that the managers weren't in or were in a meeting or to come back in the AM. I hadn't even gotten a call from or spoken to any manager at this point. After continuously calling, I finally spoke to Chris C. the GM. He told me Kia said no to fixing it and he offered to pay off the existing loan with $1K leftover in equity, and SPECIFICALLY told me that the $2500 I put down would be used for the down payment on the next loan. Was not the case. They wanted another $2.5 - 3K down because my previous down payment went towards taxes and fees???? The last time I talked to the GM, Chris C., he said, "Sorry, I will call you back today with more answers." I wanted to know why I was told my previous down payment could be used towards the new loan and now it's something different. He has yet to call me back and that last call was May 29th, 2026. I am now having the vehicle repossessed because I am only working part time as I am on chemo and cannot afford another $2.5-3K down while trying to pay on the loan of a car I was only able to drive for 1 week, keep full coverage on it and save for an apartment so I'm not homeless. And .... why are they willing to pay $9,000 to pay off the loan but not $5,000 to fix the engine??? While still asking me for more money?? Questions to which I will never get an answer to. Don't go here. Even to buy a new vehicle. They honestly just don't care.

    This is the by far the worst dealership I have ever been to. It absolutely sucks. These people are…read morementally incompetent and lazy. I came here looking for a lug nut key so I can replace my tires and they said they don't know what kind of key my car takes and if they to change my tires for me, they would have to BREAK my lug nuts off and charge me $190 for labor for giving me new lug nuts because they apparently don't have a key that ONLY KIA SHOULD HAVE! I asked 3 different people and they all said they don't have the key but not ONE person actually came outside to look at my lug nuts. This dealership suuuuucckkksssss. If I could rate NEGATIVE stars I would.

    Online Automotive - car_dealers - Updated October 2026

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