I don't like posting negative things about locally owned businesses; however, I've never had such a negative experience with a business. I posted a review of this company yesterday and it was flagged?
I was instructed to provide more details about the problems I encountered. So, here are more details; I tried to be as professional as I could with this business. I scheduled to have two units installed within a month of payment. A large unit for the majority of our home and a ductless unit for an added space.
They wouldn't have completed the installation of the large unit without the mention of an attorney, left a large amount trash in our yard (that I had to dispose of) and never installed the ductless unit.
I had to contact the bank to get my money back for the ductless unit that was never installed by their "Impeccable Service".
They misrepresented the work that was completed on their company Facebook (that is now deleted).
I was advised by the JAG office and a Civilian attorney to sue but, I opted not to due to the added trouble. However, I still have that option.
After doing some light research and having another A/C contractor conduct A manual J test for my home, it was brought to my attention that the unit installed is to big for my home.
I provided multiple opportunities for this business to correct the discrepancies throughout the past FIVE months. I got nothing but "I've been doing this for 20 years", "I'll do it next week" or "I'll return the money for that" (lies, lies and more lies).
I'm sure the business owner will have a creative response to my complaint but they had FIVE months to fix the issues and they neglected to rectify any of them.
I've since cut this business off and do not want them to contact myself or anyone in my household since finding out some history. The owner and employees are not welcome on my property.
Do yourself a favor and contact one of the many other A/C contractors in the area and be sure to do a background check before you allow somebody in your home. read more