Deshaun is a true professional. He knows his stuff and he knows how to put it to work. Very good at…read morediagnosing the issue, explaining it well, developing a list of needed repair items and giving the office what they needed to quickly procure the parts.

This whole ordeal started July 14th, and at the time of writing, it's August 3rd and nothing has…read morebeen fixed. I have a pregnant wife, a 3 year old, a dog, a cat, and an R-32 HVAC system, installed brand new in 2024, that is still under warranty. It's leaking refrigerant, causing both the air handler and condenser to build up with ice. I called Kearny and Son's and they had a tech out the next day. He confirmed the isue was related to a faulty component that would need to be replaced, and I was quoted for around $1600 in repairs. I wasn't given an exact date, but I was given a loose estimate of about a week to the installation. I also signed up for their membership since that would waive the $90 diagnostic fee, provide bi-annual maintenance on my system, and provide me two window AC units to use while I waited. I paid half up front. After a few days, I get a call from the office telling me that the part they needed wasn't in stock and that they'd need to order it, which would run me an addition $200. Fine. About a week later, I receive another call from the office telling me that the part has not arrived, the installation is delayed, and they no longer have an ETA. Now I'm frustrated because I feel like I was lied to. Why would they take on the job knowing it could take several weeks to even get the part? I ask the rep on the phone if I can have the name of the part and to cancel the order because I'd like to see if another company in the area has it in stock to help me sooner. Afterall, it's July, and I'm hot. The rep tried to tell me that it would be very unlikely for another company have the part in stock since they quote, "all go through the same vendor for parts". This response made no sense to me. I just wanted to see if someone else had the part sitting on a shelf somewhere. I wasn't trying to see if someone else could somehow order it quicker. Ultimately I think this was just the rep trying to dissaude me from going to a competitor. I also asked if they'd be willing to waive the $200 shipping fee for my troubles, to which the answer was essentially, "probably not but I'll ask". I called around to other HVAC servicing companies in the area, none of which had the part in stock, but who all agreed that it was strange Kearny and Son's would take on the job without having the necessary equipment in stock in the first place. Go figure. The next day I called the office back around 4pm to see what the verdict was on waiving the $200 shipping fee. The rep, who was the same woman I spoke with prior, told me that she hadn't actually asked yet. We ended the call, and maybe an hour later I got a call back telling me that the asnwer was no. The following week, the part finally arrived (~2wks since the initial appointment). The tech replaces the part and things seem to work. However, 3 days later, I see ice buildup on the machine again. I call to have emergency service, which I explicitly pay for. The tech tells me they're tied up but can probably come check it out between 12-1pm. The window passes and I'm not able to get in contact with the tech until almost 2pm. The tech tells me that he won't be able to get out until almost 8pm and that I should just call in the morning to have someone come out during normal business hours. The next morning I call shortly after they open. A new rep tells me that they can get someone to come out to me the following day, or if needed, today after business hours around 5pm. I get pretty upset and I give the rep a distillation of everything that's going on, hoping for some sympathy or understanding. The rep simply repeats herself, and I begrudgingly agree to have someone come out the same day after business hours. Before we end the call, I ask to see if the tech that they dispatch to my address can be the same one whose been servicing my system this whole time since he will already know what's going on. The rep on the phone, for whatever reason, feels it's appropriate to tell me that he's not available because his child is in the hospital, which I assume was meant to make me feel bad for getting upset. All in all, working with Kearny and Son's has been nothing short of a nightmare. It seems like they're really busy. I understand that I am not their only customer. What I don't understand is why they took on my case if they fundamentally lack the resources to help me. They took $1800 and 3 weeks of my life and I have no resolution. This is too much.

After bing out of AC for the past week, Wayne was able to diagnose AND repair my AC the same day…read more Very responsive and professional. Will definitely contact him for future service

Outstanding Service from Wayne & Tommy at W. H. Parks Electrical…read moreI couldn't be more impressed with the work Wayne and Tommy from W. H. Parks Electrical did installing my SpringWell Filter System. From start to finish, their professionalism, skill, and attention to detail were exceptional. They walked me through the entire process, and made sure I understood exactly how the system would be set up. Their workmanship was meticulous -- every line, connection, and component was installed cleanly and efficiently. You can tell they take real pride in doing the job right the first time. What stood out most was their teamwork and courtesy. They treated my home with respect, kept the workspace tidy, and checked in with me at each step to ensure everything met my expectations. When the installation was complete, they tested the system thoroughly and explained how to maintain it moving forward. My water quality improved immediately, and I have complete confidence in the installation thanks to their expertise. If you're considering a SpringWell system or any electrical work, I highly recommend Wayne and Tommy. W. H. Parks Electrical is lucky to have such knowledgeable, dependable, and customer‑focused professionals on their team.

Lenny and his team came out to my sons home in Norfolk. They replaced a ton of electrical outlets,…read moreinstalled several ceiling fans, put in recessed lighting, replaced light fixtures and put in a new electric panel for the garage. They were on time, professional and reasonably priced. We were in town to help our son for only a couple days. We missed a few things and had to call Lenni back on short notice. What I loved most is that when we called, he came out immediately. They got the the job done and did it well! Thank you Lenni and the team! Reliable, knowledgable, accommodating, and a very nice team. Highly recommend.

This is my favorite electrician! No matter the circumstances, or time he's always been there with…read moreexcellent service. Not a lot of electricians come out quickly for small work but he does. He treats every matter the same and with the same level of urgency. We've had several outlet problems and he has been there every single time. The last issue was something he came in immediately and fixed an issue caused by a plumber. He understood our dilemma and made it a priority to come help us. His prices are not bad at all. Only me one of a few guys you can get quality service at an affordable price! He's the best in the Hampton Roads! Definitely recommend using his services!

Does amazing job finding the issues and fixing what needs to be fixed for a reasonable price and…read moretime. As my kids says they get the place cooled off in no time. We enjoy working with an amazing staf.

We have been with Keith for over 25 years. Excellent, timely, service and quality products and…read moreworkmanship every time. You cannot go wrong with Keith's Professional.

A good experience overall. There was a glitch on the install the first day, but they came out the…read morenext day and fixed it. It's been running great since and truly surprised me how efficient the Mitsubishi mini split is. We've been running it heavy during the hot June and July days, and our latest electric bill was a pleasant surprise. Owner Rob Shortt was a very nice guy to talk to.

OUTSTANDING COMPANY!!!! Honest, resonable, proffesional!!!…read moreDo not call some hyped up company that needs radio, tv, and billboard ads to tell you how great they are. This company is what HVAC companies should strive to be. Jerry was my technician and he has decades of knowledge! There customer service is outstanding! I have told all my friends and co-workers to call them!! If you call a big company like American Mechanical you will regret it!

Had an emergency during one of the hottest days in July, on a Sunday. They sent a technician out…read morethat same day. Diagnosed the HVAC problem and got it fixed the next day after the parts arrived. Great prices and great service. Plan to use them in the future to install a brand new HVAC!

Absolutely horrible experience! Shows up the first day, does not complete the job...missing parts…read more I take time off from work two days in a row, doesn't show up or call...I have to call for status. Installed the wrong part which could've killed me. In short, installed an outlet that created a condition that could have electrocuted me. Comes back to install the correct outlet, doesn't have all the parts. Comes back again, missing parts. I have to call him most of the time. Absolute train wreck. Don't do business with this company!!!!! If I could give a zero star...I would. BTW...my review is being nice.

Chase installed a new electrical box in our garage and updated wiring for an outlet. His…read moreprofessional, honest, and knowledgable about the entirety of the work that was completed. He took the time to clearly explain everything and made sure we understood our options. He worked efficiently, provided honest recommendations, and delivered prompt service without cutting any corners.

I was quoted $1,200 for a very simple garbage disposal replacement, which felt extremely excessive…read more I had already purchased an Easy-Fit disposal from Home Depot specifically to make installation straightforward. However, when the plumber arrived, he insisted on reconfiguring the setup to the left sink instead of replacing it on the right sink where the original unit was located, which would have added unnecessary work and cost. After I pushed back, the price was reduced to $900, but that still seems far too high for such a basic job. The only reason I hired this company was because I manage my property remotely and couldn't be there in person. Overall, the pricing felt unreasonable for the scope of work.

If you are looking for a reputable company with great customer service and technically proficient…read moreemployees, you found it. Sawyer installed my system in 2021. I had a problem with the system shutting off. They came out and quickly diagnosed the problem, ordered the parts and fixed my system. ALL under warranty. In today's world, sadly it is hard to find great companies. So when you do, share with others.

Had an AC system failure and they quickly diagnosed, retrieved parts and repaired. Fantastic…read moreexperience.