Deshaun is a true professional. He knows his stuff and he knows how to put it to work. Very good at…read morediagnosing the issue, explaining it well, developing a list of needed repair items and giving the office what they needed to quickly procure the parts.

This whole ordeal started July 14th, and at the time of writing, it's August 3rd and nothing has…read morebeen fixed. I have a pregnant wife, a 3 year old, a dog, a cat, and an R-32 HVAC system, installed brand new in 2024, that is still under warranty. It's leaking refrigerant, causing both the air handler and condenser to build up with ice. I called Kearny and Son's and they had a tech out the next day. He confirmed the isue was related to a faulty component that would need to be replaced, and I was quoted for around $1600 in repairs. I wasn't given an exact date, but I was given a loose estimate of about a week to the installation. I also signed up for their membership since that would waive the $90 diagnostic fee, provide bi-annual maintenance on my system, and provide me two window AC units to use while I waited. I paid half up front. After a few days, I get a call from the office telling me that the part they needed wasn't in stock and that they'd need to order it, which would run me an addition $200. Fine. About a week later, I receive another call from the office telling me that the part has not arrived, the installation is delayed, and they no longer have an ETA. Now I'm frustrated because I feel like I was lied to. Why would they take on the job knowing it could take several weeks to even get the part? I ask the rep on the phone if I can have the name of the part and to cancel the order because I'd like to see if another company in the area has it in stock to help me sooner. Afterall, it's July, and I'm hot. The rep tried to tell me that it would be very unlikely for another company have the part in stock since they quote, "all go through the same vendor for parts". This response made no sense to me. I just wanted to see if someone else had the part sitting on a shelf somewhere. I wasn't trying to see if someone else could somehow order it quicker. Ultimately I think this was just the rep trying to dissaude me from going to a competitor. I also asked if they'd be willing to waive the $200 shipping fee for my troubles, to which the answer was essentially, "probably not but I'll ask". I called around to other HVAC servicing companies in the area, none of which had the part in stock, but who all agreed that it was strange Kearny and Son's would take on the job without having the necessary equipment in stock in the first place. Go figure. The next day I called the office back around 4pm to see what the verdict was on waiving the $200 shipping fee. The rep, who was the same woman I spoke with prior, told me that she hadn't actually asked yet. We ended the call, and maybe an hour later I got a call back telling me that the asnwer was no. The following week, the part finally arrived (~2wks since the initial appointment). The tech replaces the part and things seem to work. However, 3 days later, I see ice buildup on the machine again. I call to have emergency service, which I explicitly pay for. The tech tells me they're tied up but can probably come check it out between 12-1pm. The window passes and I'm not able to get in contact with the tech until almost 2pm. The tech tells me that he won't be able to get out until almost 8pm and that I should just call in the morning to have someone come out during normal business hours. The next morning I call shortly after they open. A new rep tells me that they can get someone to come out to me the following day, or if needed, today after business hours around 5pm. I get pretty upset and I give the rep a distillation of everything that's going on, hoping for some sympathy or understanding. The rep simply repeats herself, and I begrudgingly agree to have someone come out the same day after business hours. Before we end the call, I ask to see if the tech that they dispatch to my address can be the same one whose been servicing my system this whole time since he will already know what's going on. The rep on the phone, for whatever reason, feels it's appropriate to tell me that he's not available because his child is in the hospital, which I assume was meant to make me feel bad for getting upset. All in all, working with Kearny and Son's has been nothing short of a nightmare. It seems like they're really busy. I understand that I am not their only customer. What I don't understand is why they took on my case if they fundamentally lack the resources to help me. They took $1800 and 3 weeks of my life and I have no resolution. This is too much.

Very good work. Got the job done in great timing. Thanks a lot!! Called two other companies and…read morethey couldn't get it right. But this guy put thought and a little elbow grease and was about his job and got it done. We were back in business once again Thank you.

Dr Degree was the ONLY HVAC Specialist in all of Tidewater that could solve our air conditioning…read moreissues brought upon us by a poor installation by another company. In only one afternoon, Dr Degree was able to resolve YEARS of poor air conditioning performance! Dr Degree is ABSOLUTELY THE BEST HVAC COMPANY in all of Tidewater!!

TLDR: Dr. Degrees is the best contractor I've ever worked with. His HVAC knowledge is second to…read morenone. You know those complex Mitsubishi split systems you see on "This Old House" and other HGTV shows?... he knows how to install those systems without breaking the bank. -------- Mike (Dr. Degrees) and his team are truly the best contractors I have ever worked with. Not just HVAC, but out of all contractors I've ever used. I saw his truck near my house two years ago, liked the logo, jotted down the number, and never thought about it again. Fast forward to December 2020 - I had some leaky ductwork issues in my crawl space and had Mike out to take a look. His diagnosis of my entire system was excellent - from the ductwork I wanted him to look at, to the current state of my unit and everything in between. Two weeks later I had him out to fix the ductwork and they did an excellent job. I had a lot of concerns about sealing everything up tight and they went above and beyond to make it perfect. They did such a good job, I had him back out to re-evaluate my entire existing HVAC, which was miserable at best. The 1950s split level house that didn't heat/cool the 3rd-floor bedrooms properly, middle floor air was too noisy and had an addition that had no central air, and the 1st floor on the slab had almost no central air and was always too cold. I'd seen Mitsubishi hybrid ducted/ductless (traditional air handler and mini-split) systems on home renovation shows and felt something like that might work for me but they seemed complex. Mike performed a Manual J load calculation and worked up the perfect solution for my home, which ended up as two ducted units, two mini-splits, and a single outdoor unit driving everything. As a sanity check - I had three other contractors out for ideas and quotes, and all of them were nearly DOUBLE the price and worried about the complexity of the install. Never once during the process did I feel like I was getting taken advantage of. If anything, Mike did a good job explaining why I didn't need to do some of the things I was asking about and was very sensitive to my budget. Mike and his team spent a good bit of time in and around my house redoing the entire system. They redid all the existing ductwork while adjusting size of ducts and supplies where needed to balance the house, added new ductwork to rooms that were missing it, replaced all associated electrical, installed 4 indoor units, media filters, drain lines, etc. They literally replaced 100% of my HVAC system for an entire 70-year-old split-level house. Dr. Degrees work at my house is truly a residential HVAC masterpiece. Between the four zones, we are able to heat/cool our entire house (40% more sq/ft than the last system) while saving on our electrical bill. When I move - Dr. Degrees will be first on the list of contractors I call to make sure the new system and ductwork is clean, modern, and efficient. When it was all said and done, my wife and kids said they kind of missed having Mike and his brother around hanging out with us. Trust me... that's not the normal response I get after running strangers around my house, especially during Covid.

Larry was very personable and responsive to my questions. When shown written estimates, this…read morecompany uses units next to the service and then totals it up with a dollar amount. I had a list of items for estimate and, in order to find out the cost for each item, he had to remove all others to be able to tell me. Also, they will email a link to the estimate (not an attachment) and the link will expire in 7 days. It seems to me they are strategies to make it more difficult to compare quotes. I wanted 4 can lights and was told that I'd need a new electric panel for that to happen. I was quoted around $5,200 for a new electric panel (after having to ask specifically for the cost of this item). I mentioned that I put a panel in 3 years ago for a similar sized home and it was $2,500ish. I just got another quote for this home. It was $2,700 and I was also told I didn't need a new panel to add the 4 can lights.

The electrician arrived the day after I called in, fixed my issue within minutes(missed issue on my…read morepart) and recommened an electrical box swap due to the age of the original box. Replaced the box that day. The technician was professional in his work and kept me informed in what he was doing. He had my power back on within a couple of hours. His work was exceptional and looks much better than the original. Recommend this group whole hardetly(not sure on spelling)

Chase installed a new electrical box in our garage and updated wiring for an outlet. His…read moreprofessional, honest, and knowledgable about the entirety of the work that was completed. He took the time to clearly explain everything and made sure we understood our options. He worked efficiently, provided honest recommendations, and delivered prompt service without cutting any corners.

I was quoted $1,200 for a very simple garbage disposal replacement, which felt extremely excessive…read more I had already purchased an Easy-Fit disposal from Home Depot specifically to make installation straightforward. However, when the plumber arrived, he insisted on reconfiguring the setup to the left sink instead of replacing it on the right sink where the original unit was located, which would have added unnecessary work and cost. After I pushed back, the price was reduced to $900, but that still seems far too high for such a basic job. The only reason I hired this company was because I manage my property remotely and couldn't be there in person. Overall, the pricing felt unreasonable for the scope of work.

Doug of DEL Electric LLC is by far the best I've ran across in this area. I can't say that I've…read morehired electricians on a regular basis, but DEL was responsive, on time, well priced, personable, and performed great work. I initially used the project tool here in Yelp, and my project was sent out to 3 electricians, non of who were DEL. Of the 3 other companies, 1 never responded, one was booked up for 2 months, and didn't even try to get my business, and the other was a 2 week wait for a quote. I hit Doug up, left a message, he called back that night, came out for a quote 2 days later, and boom, I knew he was the guy I wanted to do business with. Even though he was booked up he got me into his schedule and the job was completed before I was supposed to get the quote from another company. I had him run in a new 20 Amp circuit in my garage workshop. I doubt that company would've beat the price, as it was a really good one, and the work was quality. Besides the other companies reviews were not as good either. I have no issues, and only have good things to say. If I ever need work don't in the future, Doug from DEL Electric LLC will be the dude!

We're new to the area and just purchased our home a few weeks ago. I reached out to a few…read moreelectricians after looking at yelp and got no, or very delayed, responses. Doug answered my text message almost immediately and was at my house that day to assist. It wasn't an easy fix and he was here a few hours to help. He resolved the issue and the price was very reasonable. Doug was friendly, considerate and got the job done! Highly recommend!

Leo was at my place in 8 minutes. He did a great job in very little time, cannot recommend this…read moreservice enough.

I have had Bruce of FE Mechanical work on my AC, my heat, and he installed a new hot water heater…read more I have never had anyone as thorough as Bruce. He doesn't just "fix" the issue. He checks everything to find out what is causing the issue. Then he fixes what causes the issue. I have never had to call him back. I am so thankful I found FE Mechanical, their work is first class and their pricing is very reasonable. You WILL NOT REGRET calling FE Mechanical Services.

Bruce is amazing! I'm so glad that he was able to work on my AC unit during the middle of July last…read moreyear. I highly recommend him. He's very professional and very good at what he does.