I brought two vehicles to the Midas location at 2525 Monument Blvd, and the experience made me feel extremely uncomfortable. In all my life, no business has ever questioned me about why both vehicles had disabled parking placards. The employee, Isaías, told me that it "didn't show in their system," which I have never heard of before, and then proceeded to ask what type of disability I have. Those questions are inappropriate, discriminatory, and potentially against the law. A customer's medical condition is private, and there is no justification for a business to request that kind of personal information. I expected professionalism and respect, not interrogation. I hope upper management takes this matter seriously, provides proper training to their staff, and ensures this does not happen to anyone else in the future. read more

i came to Midas for an oil change and my vehicle inspection to make sure my car is all good. service was quick, and customer service was nice and attentive to my vehicle indoors, you have seating, a TV and restroom available too. after a 45 minute wait, my car was all set to go! thx, midas read more

Midas - inside view - Auto Repair Near Me - Concord, California

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Honest thorough work, friendly service. They educated me on reading symptoms and what to do moving forward.

Robert and Isaiah are so amazingly wonderful W love them and their expertise and professionalism Amen!!! read more

I'll never understand why some people feel entitled to take from others. A friend took their car to Midas in Concord, and they did the worst work imaginable over several months. They used duct tape to hold parts together, drilled screws in when they should have unscrewed them, loose parts, and replaced parts claiming it was old when it was actually new. They also replaced a water pump and other parts that were perfectly fine. The thing is, we all work to make a living, not for fun, and we trust others to do their job well because we expect good service and because it's the right thing to do. But some people have the audacity to lie and take advantage of others. I just hope that when it's their turn to receive a service, they don't experience the same poor treatment we saw at this business. People need to understand that respect matters, and life isn't just about money. read more

Midas - Auto Repair Near Me - Concord, California

Professional, knowledgeable, courteous, and FAIR. Midas service advisor Isaiah and team do a great job putting the customer first. I had a great experience, and other customers who came and went when I while I waited seemed highly satisfied, too. You can trust this team with your car. Thank you, Isaiah and Midas Concord! read more

Went in for realignment and a slight belt problem at noon. Halfway through the day they call and try to sell us new tires, extended the repairs so that they didn't finish until closing at 5pm. Got the keys back, turned the car on in their parking lot, belt squeaked louder than before, alignment was permanently stuck to the right and our radiator leaked. Had to limp the car home because it was overheating. Waste of $1000. They did not fix anything. The car actually ran better before we brought it to the shop. Do not go here. read more

Very friendly, answered phone in one ring. Took my van in immediately. Clean shop complete with books and kid stuff. There is a tv but it is not on constantly (you can request) but I prefer quiet. read more

Midas - Auto Repair Near Me - Concord, California

Took my Car in for an oil change and was completed in a very timely fashion. Also was provided great customer service.

I do not recommend this place. I got an oil change and alignment and upsold me on cabin air filter. As I was driving off I noticed oily dirty finger prints all on my hood. And also a fresh scratch right above my glove compartment. They preached that they top off fluids to customers which I did not get. As I'm driving I noticed my alignment was still slightly off. I then receive a text from ROBERT asking about my service. And I explained the situation and the concerns I had. He then texted back in all caps stating that he doesn't know about the scratch and to come in to correct my alignment. I was too busy to make arrangements plus I was already irritated with the service. So I took it else where. Few weeks later I get another text from ROBERT asking how my car was doing. I explained again my experience and concerns and never received a text back to accommodate their mistakes or help me as a customer. Please take your money elsewhere. DO NOT RECOMMEND!!! VERY UNHAPPY CUSTOMER read more

Midas - Fresh scratch on my interior - Auto Repair Near Me - Concord, California

I came to Midas for an oil change. I was happy with their service but the wait time was a bit too long. The oil change was at the advertised price. read more

I do no like writing negative reviews, but in this case I have to make an exception. I have been a customer of Midas on Monument Blvd. in Concord for a number of years. They did minor repairs for a decent price. Two and a half years ago I have purchased a new Interstate battery from them, which they also installed in my car. Recently, my car had some electrical issues, so I took it to a qualified electrician and he told me that nothing is wrong with my car, but my battery is near its death. Having heard that I went to Midas to have the battery replaced under the warranty, because the battery was just 29 months old. The owner told me that he has no record of ever selling me an Interstate battery. I went home, spent over two hours, but was eventually able to find the original receipt from 2.5 years ago. I went to Midas the next day with the original receipt, but the owner flat out refused to replace the battery under the warranty. He claims that while it is true that the battery falls under Interstate 30-month warranty, I drove over 24,000 miles on it, which voids my warranty. To that I showed him a printout of the warranty document from the Interstate website stating that there is no mileage requirement, only time requirement of 30 months. After the owner saw the document he got very agitated and yelled that I am not getting a new battery for free no matter what and the best he can do is offer a 45% discount under the pro-rated 48-month coverage. The battery in question costs $220, so a 45% of that amount would be $99, so the difference is $121. Bottom line, the owner was ready to openly violate a warranty policy and lose a years-long customer over $121. That should tell you how he approaches his business and how much he values his customers. I am not even mentioning his yelling at me and his unprofessional behavior, which was not called for, since I was talking to him in a calm and respectful manner. Save yourself a headache and avoid this business. Thankfully, there are lots and lots of good car repair shops just a few steps away from them and in Concord in general. P.S. After this interaction, I came back home and called Interstate Batteries 800-number. The lady on the phone confirmed that there is no mileage requirement and that my battery is indeed still covered by their 30-month warranty. read more

What a great experience! Isiah, Bryam and Dennis took care of my daughter's jeep, were super friendly, extremely professional and did a great job. The jeep sounded broken and loud so we took into the shop. They were fast and effective fixing the muffler. After fixing the issue I brought it in for, they took it for a test drive and found another issue that I had been trying to fix since I purchased the jeep for my daughter. No other mechanics could find out why the engine was making a squealing like a bent drive shaft. They found the issue, fixed and barely charged me for it. So happy with them! read more

I took my car there 2 weeks ago to get my ac fixed and after they did a diagnostic test they told me I needed a new ac condenser and to bring my car back into the shop the next morning because they had to order the part well I didn't find out until the next day that the part that was needed was discontinued but instead of him giving me my car back he tried to still fix it which was the worse thing to do because that same day it blew up all kind of smoke went in the air so he still didn't want to give me my car back Robert is his name he is the store manager and very rude to women I'm going to try to attach the video to see if y'all can see my video the owner won't return my calls or emails and now my car is not running it blew up twice while on they property I had to get it towed off they lot and to my home my car is read more

I needed to get an oil change today and I called them to see if I needed an appointment and to see how much it was , Isaiah Fields answer the phone in a very polite manner and told me the price and he said I can just walk in , so I pulled up 3 min later and Isaiah fields and Parvin welcomed me in in a very polite and professional manner , they actually made conversation with me , we talked the entire time , instead of just having me wait and sit in a chair like all the other places do . They actually care and was able to get to know them in a personal level . They were great ."tbh . I was my first time going and they just earned themselves a loyal customer. I'm def telling my family n friends about them at the concord location on Monument Blvd . Thanks guys I really appreciate it . See ya after 5k miles read more

Isaiah answered phone with a welcoming voice when I called if this Midas location offers Uber inspections and he also is who welcomed me when I came in the start the inspection and pay. Robert was also at desk next to Isaiah who also welcomed me. Brayam was quick and fast with my Uber inspection and now I am ready to be a Uber Trust & Safety vehicle. read more

I brought my Toyota Prius Prime 2017 for a simple oil change, mainly because I couldn't open oil filter housing myself, I skipped replacing oil filter last time I changed an engine oil. This time I brought my car to Midas near Costco in Concord, I mentioned to Robert that I skipped replacing the filter last time because of it, Robert was professional and courteous throughout, when I got home i opened the hood and saw the oil cap was missing, I also jacked up my car and checked the oil filter housing for signs of oil activity, there's none, bone dry just the same way I brought it there, when you remove filter housing there will be plenty of used oil coming out and it's impossible to not to see evidence. I told Robert and he replaced an oil cap but he didn't believe me that the filter wasn't replaced. What happened was The guy who replaced my oil tried to remove the filter housing when it gave some resistance he skipped it, now I have an oil filter that has 20k miles on it and idk what to do, keep driving for another 10k? Disappointed! read more

Efficient, polite, COMPETENT. This is my experience with this Midas location. My '08 Ridgeline ran off original pads and during the last tire rotation I was advised to take care of it before any longer trip. I called Robert at Midas and he found an opening for me the same day. Once there they did the break inspection while we were still going through the paperwork. The break pads and the rotors were done before the EOB and done right. What else one might wish for? And the price was fair - Robert even found the way to take some $ off with coupons without me asking for it. read more

Avoid this place. It's a scam, and why places such as these get a bad rap. They were willing to hide damages they had done, up-charge for the mistake, and did nothing to rectify it. $1200 absolutely wasted. read more

I got an oil change here for a good deal. but the day before I had my alignment done somewhere else, closer to where I lived. I always like to make sure my car is good and if I need anything else done for my car so I don't have to come back, the mechanic told me I was fine. But when I came to Midas to get my oil change I got my car when it was done and I drove off back home, an hour later my cars wheel bearing starts making horrible noises, I take it to them next time I have to come to concord which is today, I get it checked and the guy doesn't even need to drive it further than the parking lot of the shop to know what it is. He takes it into the shop and lifts it up, shows me the problem with the bearing and says I need a new one, the older guy in the front tries to tell me my wheel will come off anytime now. I'm a little suspicious at this point but I looked online at the prices and for one bearing it shouldn't cost over $200 for a part and the labor shouldn't be too bad neither. But my car was completely good before this, alignment and wheel wise, I literally got a it good the day before the oil change. The guy gives me an estimate of $904.26 for the whole price to fix it... I might look like an easy target but this is beyond messed up, do not go here unless you know your shit about cars, just don't go here in general, this made me quite mad but not much I can do about it..... read more

Midas - Auto Repair Near Me - Concord, California

Went to do Lyft or Uber inspection instead of charging me once they charged me double to make another copy of the paper which is not fair. They never explain it's the same inspection and one should be enough. They are not honest people to do service at. read more

In and out quickly without appt. Very competitive prices and very friendly. Ok, Yelp won't let me post a quick review so here goes. They seemed to be less busy than the Walnut Creek, Midas which had very few parking spaces. I was very happy they took my car right away. Also very happy that my final bill is as less than the estimate. Come here before you go to Walnut Creek, you'll save yourself time and money. read more

I had a relatively simple need to get a protective cover re-secured underneath my car so it wouldn't hang down on road. Stevie and crew took excellent care of me immediately and they had the parts to make it work. She even let me look at what was needed physically under the car and said it didn't need any expensive work. She and team fixed it up and sent me on my way 30 mins after arriving on a busy Saturday. She also had some great advice about TPMS sensors and insight about repair shop business. The kicker is that she didn't charge me a penny! Bravo, Stevie and the Midas Concord team! You made a new customer do life and you made me smile! read more

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This place did not satisfied what I needed to be done for my car. I came to this shop on a Saturday late afternoon to get my brakes calipers flushed with my cousin (familiar with car repairs). When we arrived to the shop, we noticed it was busy (a lot of people in the waiting area) and the lady behind the desk told us to come back in 1 hour and my car will be done. We came back in 1 hour and my car hasn't been worked on so I was a little frustrated that we still have to wait for my car to be service. Anyway, the lady told us that now it should be 30 minutes longer. Just from observation, this lady looks more occupied on her phone than my car. While I was waiting in the waiting area, my curious cousin went outside and observed my car was not lifted off the ground which my cousin was very skeptical. My cousin knows that's it's impossible to flush the brakes without raising the car to take off all 4 tires to flush the brakes. So when I got my car back, it felt like my brakes weren't firm and they did some other service to my car. They didn't even test drive my car around the area to feel the brakes. So a week later, I came back again with my cousin to complain about their service. I told the lady our reasoning behind why my car brakes was fully flush. She said that it is possible to flush the car brakes without raising the car and they have some sort of tool. My cousin research this "tool" and couldn't find it online. We left again feeling unsatisfied. I called Midas on the phone to talked to the lady again to ask for a refund and she refuses! My cousin and I can sense how defensive she was getting on the phone with her tone. Now we decided to go get a second opinion from another Midas in Walnut Creek. We talked to representatives there and understood our situation. They were very helpful and said they can flush my car brakes within an hour. We came back in an hour and my car brakes felt firm and they even test drive it when we we there. Midas Walnut Creek says that Midas Concord did not flush my brakes like we expected! We will never come back to this Midas Concord knowing how they operate their service. read more

Called, came in, had my car lifted, assessed, and fixed in under 25 minutes. The bottom splash pan of my Civic was hanging loose. read more

I live close by so I come here often. Not only are they walking distance from my house but I really do trust this team. The young lady at the front desk is wonderful and very sweet and the guys who work on my car always do a good job. It's hard to find mechanics you trust simply because you really don't know what the hell is going on, but they have never steered me in the wrong direction. Even when the cost is high I know what I'm getting into and the work that's gonna be done is gonna be done well. I appreciate the work they do and I will continue to bring my car here read more

Very knowledgeable mechanic. No upselling. I take all my vehicles here. Quick service, completed on time. read more

I made an appointment at the Concord store to take advantage of their $29.99 synthetic blend oil change special. The man who checked me in (sorry I don't recall his name but he was an older, somewhat haggard looking man) rather boldly announced that he was lining me up for a full synthetic oil change. This surprised me to hear because I know that my car takes 0W20 oil and I know the OEM oil is a synthetic blend. I also know that a full synthetic oil change is not included in the special and would likely be more expensive. Just to be sure, before responding I did a Google search on the Castrol web site and confirmed that the recommended oil for my car is a synthetic blend and that full synthetic is an alternate recommendation. I politely mentioned that I was pretty sure that a synthetic blend would be OK for my car. The agent responded in a rude, arrogant tone "My computer is telling me that your car takes full synthetic oil. If you want a synthetic blend you'll have to get your oil changes somewhere else!" I was quite taken aback by this response and especially rudeness with which it was delivered, but I countered (politely but firmly) that what he is telling me conflicts with what is says on the Castrol web site. He responded by doubling down and very rudely refusing to reconsider and bluntly giving me an ultimatum "Do you want your oil changed or not?". I told him that I didn't appreciate his rude, arrogant attitude and then took my keys off the counter and walked out. I went to the Jiffy Lube down the road and was treated very courteously and because of a coupon they had available I only paid a few dollars more than I would have paid at Midas. You can be sure I will never go back to Midas for anything! read more

DO NOT BELIEVE WHAT THEY SAY ON THE PHONE!!!! I called here for an inspection to my car , and the lady said it will cost me $19.99. I made appointment and came on my appointment. The lady that she was on the front gave me the paper it was $39.99 . I said I called and you guys said , it is $19.99 she rejected and said she never said that and never answered my phone. I have never called them and didn't make appointment,and even she told me that she doesn't have me in the appointment. Then I said can you check my name? After she did, she found my name and said ohh yes you made appointment but it is $39.99. It so inconvenient and the worse customer service. HIGHLY RECOMMEND TO EVERYONE DO NOT COME HERE!!!!! Unless you have time and money to waste. read more

Fast, Friendly and Professional service without the high Manufacturing prices. The main differences, in my opinion are: - Midas is located in a crappy area next to some shady looking Auto Repair places, which makes the entire business look more sketch. - Midas probably uses cheaper brand products so that the overall costs is less than at a manufacturer. - Midas has less customers, meaning less of a weight and no scheduling required. - Midas employees pressure their customers less to replace items and better explain what's going on with the car and why. However, minus one star for not telling me when to pick up the family truck, when it was done already. Tip: - I would usually take a newer car, that has warranty, to the manufacturer. Only that way will they guarantee to replace and honor the warranty contract. read more

Uuuuhhh I guess they don't understand that time is $$$ Money. I was quoted one price, upon arrival quoted double the price. What a cheap sales tactic. Oh well read more

Super place, Eric the welder did a unbelievable job on my car. I'd recommend it to anyone that needs the type of work. I'll be going back soon to get some brake work because they do that too. read more

I took my truck there and the staff was wonderful they new what was wrong and fixed it plus offering me a ride home Midas Concord you guys rock ! read more

Absolute scammers. I had my cabin filter changed 4000 miles ago(they last 15-30k miles). I watch the guy take it out and set it on their dirty floor. They come up after saying it's really dirty and it'll be $40 extra! Then he tells me I have leaks in my shocks and they need repair. Those were replaced 6 months ago! Don't ever do business here. Midas in Walnut Creek is sooooo much better. read more

I've been to this Midas about four or five times in the past three years. I have been happy with my service every time. Today was no exception. I digitally arranged an appointment, which went off without a hitch. I was told I needed to wait about an hour for the oil change and the diagnostic, which I was told would cost $150. I signed the pre-order and it was $174. After about 40 minutes, I was called to the front and was delighted to find I didn't have to pay the $150 for the diagnostic as they didn't find anything. I really appreciated that as I'm unemployed now (I was laid off) and every little bit helps. That is a snapshot of the good, friendly, and professional service I received there. While this is bit of a non-sequitor, I went there about three years ago for something and when I went into the bathroom, I was shocked as to how clean it was. Usually that is NEVER the case with an automotive shop business. Usually it looks like it's where five or six homeless people live. It's little things like that that make a difference. So does the organized and clean waiting room as well. There is free wifi, which was a snap to connect to, water, and even coloring material for children. I appreciate that as well. Most of all, I appreciate the good service. I had some major work done a few years ago, i.e., new brakes, new muffler, etc. and they did a great job. I used to go to Meinke down the street for years but my suspicions were aroused that work I was paying for was not getting done. I won't go into the details but that upset me. So, I now give all my business, and have encouraged friends as well, to go to Midas. They sincerely seek to do a good job and to make the customer happy and that is something really rare now I've found. read more

I just took my 2003 m3 here and they left didn't properly close the cap. When I drove to Hillsborough Ca I noticed my car smoking open hood and noticed they didn't screw oil cap on properly. I contacted them thier voicemail is full and I believe they close at 5pm. read more

I'm not sure why the rating is so low. I've been here 3 times and the customer service has always been amazing.

My daughter took her 15 Honda Civic with low miles there and all of a sudden the next day the car starts overheating and getting warning lights on her dash. These guys drained her coolant in an attempt to have her come back and do a coolant service. Luckily I know about cars and I know her car was fine before she went there for an oil change. STAY AWAY FROM THIS PLACE!!!!! read more

My husband got there at 9am on Saturday and didn't leave until 4:30pm only to find the problem we came in with WORSE. (AC) Now we have to go back during a weekday, waste work hours, to get the issue "handled" on Monday. Was not offered a refund on the work and labor provided today and it will still cost extra for the work on Monday. DO NOT GO HERE. Extremely disappointing service and disrespectful to our time. read more

I came to have an oil change to leave on vacation the following day. Stevie and Remi are the best. Stevie's customer service is the best I've experienced in quite a while. The wait wasn't painful at all. Remi is a very talented mechanic and he took the time to squeeze me in for same day service. He actually showed me the issue with leaking(we took picks sent 2 husband)under the car. It was overdue for major service. The car has been running smoothly ever since. Thank you Stevie and Remi! read more