I had a Thinkpad computer with battery issues. I tool it to Micro Center. First Tech desk is among the slowest I have ever seen where you really need to make yourself visible to get attention despite the fact that there is an electronic check in process. Then they kept my computer for a week and then first told me that it was in warranty and couple of weeks later they told me that they receive the wrong battery and then it turned out that they used the wrong serial number and my computer was not under warranty. Weeks later they told me that they received the correct battery and I sent a staff member to pick it up. She had to wait for 20 minutes before she could get anybody's attention. Eventually she was told that the computer was ready. However when I received the computer, first it's digital pen was missing. I called back to inquire about it and I was told that they had no idea. Then I realized that my computer's battery was again not charging; as a matter of fact the problem was worse (see p. We called them back and they told us that they would call us back. When we did not receive a call back we tried to call second time and we got a very rude response that we should be patient and we will get a call from 1 to 12 hours. We have yet to receive a call back. We have spent over $300 for a problem that was not fixed on top of that I lost digital pen and all the time and cost of going back-and-forth. This is a very dis-organized and unreliable place. Apart from complaining to all consumer agencies and reporting to credit card company, would never be back. An update: despite multiple phone calls and emails, the store still has not offered a solution to the problem. One if the worst customer service experiences I have ever dealt with. read more

Micro Center - This is the replacement battery from Microcenter. Completely dead. - Computers Near Me - Yonkers, New York

Here is the list of incidents which happened with me: Visit 1 to the store: I spent almost 4-5 hours in the store as they were not sure whether the machine should go under 90 days policy or should go under additional warranty which I bought additionally. While leaving, they told me that I will be getting it back after 2 weeks. Visit 2 to the store after 2 weeks: I went to the store to get my machine back and they said that it is not yet processed. their service vendor replied that this machine is not under warranty. I told them that this thing was already discussed before sending the machine with the staff on visit 1. After sometime they told me that it is now taken into priority and someone will contact me tomorrow, but I did not receive any call. Additionally, I have been trying to check the status of my machine repair on web site and it says RUNNING DIAGNOSTICS!, I have no idea what does it mean. I tried calling help-desk provided on site and an automated call never made me talk to the officials/ support members. I tried the support chat and it says to visit the store and check for the status. I am highly unsatisfied with the service and not sure when I will be getting my laptop back. read more

Quite Surprised by the extensive options of all electronic brands. The good part about this chain is they offer competitive prices and some times pretty amazing deals. The customer service is above average and there is lot of parking space. Last but not the least, who doesn't want a free flash drive for every purchase, huh? Every time i hit this store, i buy something or the other. Addictive! read more

I'm an avid supporter of Microcenter due to the options and expertise. However at this store was I not only upsold, I was also recommended an incompatible product. These were holiday gifts and now, with a child under two, I've had to make a trek back to rectify the situation which I thought was not rectified in an appropriate manner. It disappoints that Best Buy can offer better deals and better service. I remember when I could trust Microcenter associates, let alone managers, but not at this store. Make the trek to the one in Brooklyn. Glowing reviews there. read more

Had a wide variety of tech that I was looking for and the staff was very friendly,The perfect place for me to gets easy parts to build my pc and with an occasional sale,They tend to be the cheapest place to buy tech items that I've seen read more

The worst customer service ever, after waiting 20 min to return an item with employees walking around and not helping, the manager decides to send someone to assist with the line!!! Really? Not worth the time going back read more

Service is extremely slow. Customer service very rude. Problem never resolved. Waste of time and money. Greatly disappointed!!!

So with regards to anything positive I said in my prior review - Ignore it. You know what's worse than bad customer service? Absolutely nothing! My laptop started having problems charging, I assumed the issue was the power adapter but I wanted to make sure it wasn't the battery itself, and if it was the adapter I knew I couldn't just take any random one off the shelf. So I go in to Micro Center and go to their service desk, after signing in for service I'm assisted by a woman whose attitude essential reeked of "I don't really care" but who confirms that the issue was the adapter, yet she had to get someone to help me find the correct replacement adapter. She radios in for someone, a guy starts walking towards the desk and she tells me that's who I need to speak to and that I should go meet him halfway there. So I go up to this guy who tells me to "wait in this aisle and I'll be with you in a few of minutes." So I go to said aisle. And I wait. For FIFTEEN MINUTES, which was FAR TOO GENEROUS given that there was little to no crowd in the store that afternoon as is. After having my patience unnecessarily tested I go back to the help desk, take my laptop, the woman helping me prior says and does nothing, doesn't even bother to ask if the guy she directed me to came to help, and I walk out. I then go down Central Ave. to Best Buy and within five minutes of just walking in an associate is asking if I need assistance, finds the correct power adapter, I pay and I'm done. "Micro Center Yonkers - Where The Customer Comes Last. We Love Suckers!" Won't be back. read more

Bought a laptop with a warrantee in October, stopped working in July they wouldn't service it because supposedly there was a bug in there. This place is full of sh!t worse one yet. don't go here others places are better. read more

They sold me a faulty laptop. I was told it was like brand new and that it worked perfectly. Be careful.

This is the best place for everything computer related. They have every part you ever need to build a computer. I don't build computers but you can see the selection. TV selection is great too. I bought an Apple Macbook Pro (finally pulled the trigger) on sale. I am very happy with my computer. Bought a cool case too. Much better place to shop than the other local electronic/tech stores. read more

It is a great place for computer parts. They have everything a modder like myself could ever need. Best prices for processors. An amazing selection of high end components from video cards to motherboards. They have an awesome selection of monitors as well. Nice gaming library to buy from. They are limited in productivity software. Most of the staff is polite, but there are a select few who are outright nasty, however, that can be overlooked with their great selection. This is by far the best electronics store in all of New York. No other corporate place comes close. read more

I wish they had this place when I was all into building computers. No need to wait for newegg. They usually have great deals, if you go, look for SEAN, he is the most knowledgeable advisor they have!!! read more

They have no customer service their employees are terrible. They don't help anyone you stand on the line forever just waiting for someone to help and then when it's your turn the employees are rude and disrespectful especially Brenda and Charlie read more

I love this store. The prices are reasonable and they usually have everything I need. Good quality products too. For me, the Yonkers store is the most convenient. I hope they never go out of business, this store is perfect for computer supplies, computers, and parts. I have never had a problem here at all. read more

This place has as much everything it much reminds me the wiz or it basically like p.c. Richards but this store you can mostly fine any electronics ware it really great If anytime I need anything This actually the place to come read more

Amazing store. Associate highly, highly knowledgeable about products and great deals. I bought a laptop. Would go back there again. Looks a little like Home Depot, not as polished as BestBuy, but c'mon, I'd rather not get drowned in a swarm of useless, good for nothing blue doofuses. read more

Nesar was a great associate and helped me get exactly what I needed for my 5 year old server I was converting to a desktop.

Came in to get a bad laptop checked out. The tech was competent but the wait was horrible. Waited an hr although there were only 2 people ahead of me. Not a good experience for service at all. BTW - I've been a tech for 20 yrs and I would never give that experience to my customers. Staff the desk properly so this is not the norm. There was only 1 guy at the desk and he "that" customer who asked 100 questions while all of us watched in agony. Had there been the a manager monitoring the helpdesk, perhaps they have seen the issue. First time in the store. Probably the last unless I need a cable. Amazon is still cheaper and customer service is outstanding. read more

The deals are great, can't argue with the motherboard CPU combo pricing they offer. The customer service is awful. Was planning on building an entire PC but was so turned off by the aggressive and rude service I walked away with just a CPU and motherboard. My experience was limited to the build a computer area. I was harassed by 2 sales reps to switch from an Intel CPU to to an AMD CPU. They pretty much asked me to explain my purchase. One rep then proceeded to insult me going as far as to make jokes and state how I am wasting money. I would speculate the sales team is told to push AMD chips because of the lower cost or they receive a kickback form the company. It makes no sense otherwise as an Intel chip costs 80-150 more and would be a bigger sale. My advice is take advantage of the deal do not get bullied into a product you do not want. read more

A friend recommended Micro Center to me when I explained that following a system upgrade my MacBook was not working properly. When I went to the 'GENIUS BAR' at the Apple Store, I was told me problems were due to my computer being outdated, was told to order more RAM online, install it myself -- jeez. Instead, I went to Micro Center where the most helpful technician, Basel, walked me through the process of installing the additional RAM, got me a great deal on the price and did the installation within 2 hours. It was so brilliant that the next day I brought in my son's Surface Pro 3 which was acting glitchy and voila! within 15 minutes of tweaking things, Basel had it working seamlessly. I love this place and the people who work there! Can't say enough good things. Micro Center is WAY BETTER than The Genius Bar!!! read more

Still standing in the customer service line as I am writing this.....after waiting 30 minutes on line to pay the cashier decided to charge the wrong amount...now go wait in the customers service line I was told. Incompetent and arrogant people! read more

Great place to find computer parts and electronics. If you cant wait for NewEgg to ship your item then definitely come here to pick it up. Ordered online for store pick up and can get it in 20 minuted easy picking. read more

for a low key discount electronics store it is very good. they even supply classes and information seminars as well. clean and helpful assistants in the departments usually. Good pricing and great name brand and off brand items. good place to shop. read more

Huge selection of everything related to computers & electronics. It is great to be able to pick things up right away without having to deal with the Internet & wait for shipment, and their prices are very competitive. The staff is also helpful and knowledgeable. read more

I don't write many reviews, but wanted to do so just to give a shoutout to the associate that helped me with my purchase today, Mr. Polanco! He answered all of my (many) questions, and did not pressure me or rush me at all while making my decision. I went in with the intention of browsing, and only being able to ask a question or two, as sales associates I've experienced in other places generally seem to be in a rush to make a sale. I planned on returning on another date (or to be honest, possibly making the actual purchase of my laptop elsewhere once I had the information I was looking for). Instead, Mr. Polanco explored all my options with me based on what I was looking for, and made his recommendation only when I asked, rather than at the offset, which I very much appreciated. It's very rare to find someone that's as patient and helpful as Mr. Polanco was, so I hope my review will send some of you his way! read more

I took my computer there to be fixed. Tech told me my pc could be fixed and that all I needed was a HD replacement. I picked up the computer and brought it home. It not only wasn't working but it was worst. I called tech and told him, he told me to bring it back. When I brung it back, tech wasn't there. His co workers tested the pc and saw it was not working. Co worker read techs notes about pc fix, and the technician said he told me over the phone that it could not be fixed. He not only lied on me but he sold me a hard drive in the process, making me think it could be fixed. I spoke with manager and told her what happen, she took the side of the technician. She did not rad the notes or listen to me after I explained to her what tech told me. She granted a refund for the hard drive but not the labor . They was suppose to remove the hard drive from the pc the next day, but they made me wait six days to get my pc back. They also made me wait a long time in the store for the refund. I am no longer a customer of this company. It wasn't just about the bad customer service and the manager poor communication skills, but the worker lying on me was terrible. I will never recommend this place to anyone. The only one who helped me there was the service person Monique Young, she is the only one who knew the policy and treated me with professional courtesy. Unlike her manager and follow co workers. read more

I waited for so long for service, and after waited 45mins they couldn't understand what I needed, which I had called ahead to make sure they had everything I needed, when they finally got what I was looking for, they told me they didn't, even though when I called they confirmed that they had it read more

I went with my son to get his Mac fixed on recommendation of the Apple store on ridge hill. Upon arriving we signed into the knowledge bar. We was called by one of the associated to access the problem , however, his demeanor was unprofessional. Do not shop there !!! read more

The company was smart enough to get me in using a coupon but once I got there I had some questions I ask for a sales associate and no one was able to help me my coupon was expired and the manager was nice enough to go ahead and honor that but once again felt very shady with no sense of communication just simply walking in turning the key and leaving just didn't feel welcomed and they literally let me walk out of the store when I was almost going to spend $500 and the whole reason I came was because I had a coupon so in my opinion the store is nice and they probably have what you need but the sales people need to really step up their game read more

Purchased a Surface Pro 4 clone for almost $700 less. Great deal but they could not readily find my order in customer pickup. It's ok. I appreciate the deal. Air conditioning was an issue. Seemed like it was on low and they had fans on. It was 90° out! The mall is under construction and seemed sketchy. Made my purchase and left very quickly. read more

Frequent shoper at the Boston Micro Center. I figured I'd check this place out since I was paying through. This place may look pretty but it had the worst customer service ever. It's like night and day between the two locations. read more

This store is the worse. Nothing with the prices matches when you take it to the registers. Also I brought a laptop to get fixed that I bought at the store, the first person didn't tell us the right part to order, then we came back and waited 3 hours in that store because the players came back and forth looking for the part in store or online. The only knowledgeable person was Alex Z at the knowledge bar. Horrible store.. never again .. read more

Spent 45 minutes at Micro Center this morning and waited while they fixed my computer. Donna was great. #nocharge #lovethisplace #happysunday Nice surprise! read more

I just finished doing an exchange at their Yonkers location. I bought a dell laptop a week ago and changed my mind to get a macbook air. When I got the dell I purchased virus software and installed it prior to returning the computer, so it's virtually useless to them now. Although it's against their official policy to refund the software they were nice enough to give me a gift card worth part of the software's original price. Customer service associate Neshara and the manager Adrian were professional and friendly, making the whole exchange easy and painless. Also, their prices are amazing and the sales associate Harry was helpful, knowledgeable and sincere. Will definitely be returning soon to spend my giftcard! read more

I can never get enough of Micro center Ive build my whole computer with the support of this store (computer parts in stock) ... Recently for the holiday i went to look for a laptop for my mother and I saw the laptop that I want at a low price which was a black Friday deal however the representative that I was dealing with Ms Shanice Thompson was not trying to upsell me to a $1000 computer but for $60 more I was able to get double the battery life plus double the hard drive space... Thank you microcenter for having nice competent staff cause I've had terrible experiences at other companies but by far you guys are true, professional, & knowledgable thank you! read more

I have to thank my father's friend for introducing us to MicroCenter. He used to live near the first MicroCenter (which is located in Columbus, Ohio) and he told us all about how great this store is. I thought it was going to be another Best Buy or Circuit City (There was a Circuit City before this MicroCenter though) I was impressed the minute I walked in to the store; PC PARTS...PC PARTS EVERYWHERE! I fell in love with the store, and whenever I need to build or upgrade my computers, this is where I go. I recommend my friends and family if they ever need a new computer or computer parts, I tell them to go to Micro Center. read more

Best electronics store ever. I mean it. After purchasing some shitty products from e-bay I decided to find a reliable and professional place for repairs and to get parts. Micro Center is just great, their website is very informative, the staff in the store is friendly and knowledgeable and the prices are reasonable. I am a big fan. read more

The place has good products but the experience I had at the knowledge bar was despicable. I brought my old PC in for repair and they didn't even bother to turn it on. They hardly listened to what I said about what I had done with it. I paid for the diagnostic hoping I'd be able to pay them to repair it. They just tell me to buy a new computer because this one is old. Time and money wasted. If I wanted to buy a new computer I would have done that without them charging me to tell me that. Terrible. read more

After being convinced by GeekSquad in Yonkers to trash my workhorse desktop because of a blown motherboard (a wrong decision which I regret) there was no way I was going back there to check out my daughter's laptop, which she received from her school 4 years ago, and was a DOG - so slow it was not worth using. We went on a weekday morning and walked right up to the counter. The tech was pleasant, knowledgeable and fast. He checked out the machine and told us we could replace the 256MB of RAM with 2 Gigs. They could do the job in 1 hour! The cost? $50 plus $30 service fee. This for a laptop we thought was a doorstop! The job was done, and the machine is as fast as lightning! Incredible! A few days later, we took a desktop I hoped could be resuscitated with new RAM and faster processor to them. Same quick service, same knowledgeable staff people. They told me to save my $$$ - this machine wasn't worth the trouble - I might as well buy a new machine. Then I took another laptop to upgrade the RAM. After a check they told me they could upgrade from 512MB to 1 GIG, same $50 plus $30 service charge. When they gave me my machine back, it was working like a charm AND THEY GAVE ME BACK THE 2 256MB RAM CHIPS THEY REPLACED WITH THE ADVISORY THAT I COULD SELL THESE, SINCE THEY WERE STILL IN GOOD SHAPE. The store is amazing, the service is outstanding, I FEEL LIKE I'VE DIED AND GONE TO COMPUTER HEAVEN! If you're anywhere nearby this Yonkers store and you don't go there, you're Nuts! They have more laptops and desktops on display, and more knowledgeable sales people than any other store I've ever seen! Acres of free parking, specials all the time, knowledgeable staff, great prices. And free coffee! I LOVE THIS STORE! read more