Michaels has become my wife's new go to place for arts and crafts supplies since the closure of JoAnns which was much closer to our home. It is very busy during the holidays and the staff seemed to be a bit stressed but they were very helpful. We found what we were looking for and paid a fair price. read more

Increasingly, this store feels like a messy zoo. I recently picked up a bargain paint-by-number kit and it was complete chaos and customer service was subpar. I understand holidays add extra stress to store vibes, as my first retail job was working at Walmart on Black Friday (with the flu!)... but my goodness, after my last experience I'm done with Michael's. The least these big retailers could do is clean up their floor and display areas, don't you think? A long time ago, I heard a rumor that big business has been trying to shift consumers to strictly online purchases (deterring customers from enjoying an in-store experience).... they seem to be doing a good job with that, so maybe this was not just a rumor? Hmmm, time will tell. From my POV, greed has gotten the best of these big companies, on many levels, and despite flashy commercials and celebrity endorsements, they aren't going to do so well in 2026. We shall see... read more

I think things are way overpriced . Almost $5 for a bag with no tissue . It was the biggest one I could find and it's so plain . Then a lady cut in front of me to talk to the cashier . It was a lady with glasses . They took awhile that I just left the ballon's . Never coming to this location again . read more

Michaels - Arts & Crafts Near Me - Ventura, California

I bought my daughter balloons for her birthday and needed to inflate them with helium. After searching online, I discovered that Michael's now offers helium! We brought a few large balloons to inflate, and the staff informed us that the cost depends on the balloon's size. We ended up inflating three large balloons and a couple of small ones. I think it's a great place to stop and get balloons inflated. They also have a wide variety of arts and crafts supplies. The service was excellent--very helpful and friendly. I appreciate the staff's kindness towards my children; they even gave my son a free balloon, which made his day. read more

I bought all the supplies to take tessa anderstrom online class. I logged in, used the code and guess what there is no class!! Scam tessa anderstrom wasn't really doing a class. Im going to return all the supplies I bought because now I don't know how to do the project. What a fraud to have people buy overpriced items then lie about an online class. Tessa anderstrom wasted my money and time and I don't appreciate that read more

I recently bought a few items and had left the bag of goodies at the self checkout. When I realized I forgot it, I went back and it was gone. The kind employee names Jordan, kindly help me. He was very good at helping resolve my dilemma. He provided excellent customer service. Thank you so much, Jordan. read more

You can turn in your UPS packages here at the counter. They have a unique selection of items here which includes baking items such as cupcake pans. There's a restroom available. They also have a classroom for classes. read more

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The kind customer who found my phone and returned it to the front is an angel for my ID and Bank card was attached to the phone and what I was already prepared for the worst a kind stranger restored my faith in humanity. Staff is always super helpful and friendly Store was well organized read more

Great service. Good prices and selection. I bought a frame for a poster. I would use them again. The guy at the framing counter was great. Helped me find what I needed and even helped me decide on the best looking frame for the print. I appreciated that. read more

Why do they bother with having different pickup options? I went in today to pick up my order because it was ready, and I couldn't find it anywhere on the shelf. Obviously it was not ready. I tried to ask for help but the employees paid no mind to me and focused on people checking out instead. I need these supplies for my class and these workers had no sense of urgency nor did they seem to care. So I went back to my car to do curbside. They do not respond to curbside pickups on time. I waited too long and I didn't get all my items. Tried calling the store multiple times today. They never answer and the machine automatically hangs up on you. Go somewhere else, this place is pure rage-bait. read more

Products are second rate. Ordinary... Store is what you'd expect, boring, not inspiring for the hobbyist audience they serve. Well stocked and clean. Tidy too. read more

The manager? (person supervising checkout) on Sunday 7/5 was amazing. There was an abusive customer that she handled beautifully, supporting her staff member who was verbally abused and setting limits with the customer. Job well done! I also got balloons, 6, which was a lot right before closing and they were helpful, efficient and kind. Exceptional! read more

Had a lot of fun painting at Michael's yesterday. It's awesome they provide these free arts and crafts classes in their store. Thank you to Jackie for a fun Yayoi Kusama inspired project. read more

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This store never disappoints, specially during the holiday season. If you like decorations whether it's for your tree or around the house, they have plenty and for such a good price. Most of their Christmas stuff already at 60% off. Cute seasonal crafty stuff to keep the little ones entertained. I appreciate their Hanukkah stuff but I wish it was more varied. Ordering online and picking up at the store is a breeze, too. Don't forget to use them coupons from their app. read more

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So I just went into Michael's in Ventura. I went to self checkout and accidentally scanned an extra item. I waited more than 20 mins for an assistant to help me fix the problem and they never came. I pushed the button for them to help...I ended up just paying for the extra item because I felt bad taking up other shoppers time seeing that the lines were getting packed. I had a bad experience !!! read more

I absolutely love Michaels. I always find interesting things and good deals obviously! I can spend hours there and be able to create so much with the things they have. Today I went there because I had a reward that I wanted to use. I wasnt sure what I was going to get but I wanted to make sure to use so it doesnt expire as usual. I looked at some photo acrylic frames which were really nice. It was only a $1. As i was looking around, one of the Store employees, his name was Elder, he approached me and asked If I was looking for a mirror because they have a nice one in the store. He thought I was looking for decorating my house so I said sure, He said it was $5!! The mirror was a steal!! It was only $5 but its worth $80-100. I needed a mirror for my other room. Thank you Elder for the outstanding service and Michaels for the amazing collection of things!! read more

Oh Michaels. Michaels Michaels Michaels. I guess I have a pretty strong hate/love relationship with you. Every time I come here, and usually leave w/o buying anything because of the monstrous, horrendous lines, I always promise myself I will never return! But then it's Fall yall, and because October and Halloween and black cats, I come back with my tail between my legs. No pun intended. :) 9/10 times the line of customers is wrapped around to the front entrance of the store. It is painfully obvious this store/management care ZERO about customer service. The line is a mess; the cashiers are rude; it's a joke. Entirely. But, I also just bought a planner and have been introduced to the wonder and world of washi tape. So, I will brave all the terrible elements with Michaels to check their clearance areas (also disorganized and looks like crap) for washi tape. Not sure what the appeal is for me here. Wish I was more crafty and could endure their crap but my patience is very thin. Be sure to visit here if you have LOTS of time on your hands. ##### - EDIT: Yelp had 2 pages of Michaels for some reason, and the store isn't closed. read more

I'm giving them a 5 stars rating because of their framing department! What incredible service! Can't remember the gals name who helped me but she was great! I brought in a large collage of photos that I had created online and needed it framed for my husbands birthday and while it wasn't cheap... it was worth every penny! I went back in to pick it up two weeks later and it was beautiful! John was working the counter at that time and he was very helpful with assisting me in choosing the right easel-he showed me where the easels were on the different aisles and explained why one would be better than the other etc... after helping me choose he had me go upfront to pay and brought my framed picture to the front for me while I was in line. So helpful, friendly-just a super nice guy who seems to care about his job and the customers! read more

I was very impressed with the customer service at this Michael's. I went in with my grandchildren to look for a Kid's Thanksgiving craft project. As soon as we entered the store, Karina asked us if we needed help. She wasn't sure if the store had any Thanksgiving craft supplies left, but took the time to help us look. Sure enough, we were able to find some, and they were even on sale. Nicole helped us check out and was very friendly and welcoming. With the Covid Pandemic, all businesses are challenged with hiring good employees. These two young women truly stood out as wonderful examples of great customer service read more

Michaels - My grandchildren's finished craft - Arts & Crafts Near Me - Ventura, California

I like that Micheals carries some art supplies that you cannot find anywhere else in Ventura. They have a good selection of oil pastels, soft pastels and knitting materials. Their art canvas is of good quality and come in almost any size. The only concern with Micheals is they don't answer the phone, and their website ordering doesn't work so you do have to go in and risk them being out of your art materials. I still gave 5 stars because without a Micheals you're going to have to go all the way to hobby lobby to find your art supplies. read more

Great service! Employees were really helpful. A gentleman named elder? I think that was his name he was really helpful and kind

Always have loved coming here for crafting supplies but today's experience just ruined it. Being seven month pregnant, I've been instructed to stay hydrated and I brought a cup of cranberry juice with me. Thinking nothing of it - as COVID restrictions and signage have mentioned nothing about personal beverages... Manager Maddy/Maddie/Matty (not sure) walked up to my husband and I and said they did not allow "open beverages on the floor". When I said "okay", she persisted to communicate it as an issue. Okay. Guess planes and dining establishments have it incorrect then ‍ as far as allowances. I left the cart and my items; won't make the mistake or come in again. read more

Michaels - Arts & Crafts Near Me - Ventura, California

I was going to purchase this item on sale & there's multiple of the same item there you can see on the picture, the manager Elder didn't honor the sale price and said it was misplaced, will be in contact with weights and measures. read more

Michaels - Sale item - Arts & Crafts Near Me - Ventura, California

Service is great. But they are always low on stock and the store is always messy. I went a week ago and did not find what I needed. I have to drive 40 miles to the other well stocked Michael's. In SLO. That's all. Too bad we have only one craft store in Paso Robles. read more

Everything's well stoked and easy to find. Customer service is friendly and if they don't have what you need you can have them contact you when it in. Over all, pretty good Michaels. read more

I enjoy walking around and looking at the scrapbooking supplies, yarn, frames, baking supplies and holiday decor. You can definitely find some great ideas for DIY arts and crafts projects. Make sure to sign up for the free rewards program and you can get more discounts and coupons. I also love their sales where you can get some great things for a great price for your own DIY artsy projects. Sometimes the check out line can be really long but it moves pretty quickly. Service has been good too. read more

Terrible art supply stock and selection ! Can never find the items I need.. Store . Store is more concentrated on seasonal crafting . Horrible! read more

I placed an order so my husband could pickup the order and he was given the worst customer service! The one guy, that was working the frame dept., he asked him if he can call someone to get help in the embroidery dept., since my order was not yet ready. My husband figured he will get my item and checkout. The man replied with "what's your problem dog". In which my husband said I am not your dog and I was asking for help. The rep then walked away mumbling. My husband then asked the register lady and for help and she replied with a smart-alike remark. So he left frustrated. Then I went in and my items show as "Unavailable" when they did show available at the store so the online process does not work either. This location has went downhill 100%. I will never go back here. read more

I was having a hard time with my three year old while in store and at self checkout. So I was already stressed when one of the items I had purchased rescanned itself. I tried canceling the item, but the screen on self checkout said wait for a team member. That team member Janell was taking her sweet time getting to me. I decided to leave and if they asked questions I would show the receipt that I had paid for all the items. Well Janell... finally started making her way over as I was leaving and said I didn't pay for the item. I told her I did and she started arguing with me. Told her I would show her the receipt. I wasn't calm or nice, but it was obvious that I was already stressed out with my three and one year old. She waved me off and added a snide comment, but I ignored it. Then my three year old decided to act up again and as I was scolding him, she added the comment, "wow, how nice of you to take it out on your kid." I turned around and told her to shut her mouth and I asked for her name. She wouldn't give me her name when asked. Ended up asking for the manager and Janell started apologizing at this point, but attacking a mother when she is already stressed and at her threshold is so uncalled for and wasn't needed. I won't be going back to a store that has no empathy for a mother with a toddler. read more

The physical space this Michael's occupies is large, and newer / clean. The management's idea of how to handle displaying clearance merchandise, and staffing the store, though, leaves a lot to be desired. Dear Hubby and I were on a quest two weekends ago to check out all the Michael's in the county. Our daughter's baby shower was pending, and I was helping with the decorations. To keep to a budget I was seeking some clearance items in the silk flowers department. As the color scheme was neutral, spring / summer florals were the right color palette. The Ventura store had chosen to unceremoniously and unappealingly just dump the loose stems into shopping carts and park them up by the cash wrap line. How the heck are you supposed to shop like that? The odds of finding anything are abysmally low, plus the stems get beat up by not being displayed in some fashion, instead of all tossed together like a garbage heap. To add insult to injury, the manager was nowhere to be found during a rush at the registers. When I got in line to check out, there were 10 people ahead of me. One lone cashier was working. She put out a call for more help; one other associate came, after about five minutes. Eventually, I made it to checkout, and was feeling annoyed by the delay. I asked the cashier if the manager was aware of the lack of help. She politely said, "We don't have the hours (for more staff)". I knew what she meant, because I used to manage a retail store, but I sure as heck would jump on to work a register to back up my staff and help the customers. All in all, I would say that this location was having a bad day when I was there. I will return when in the area, and fully expect to have a better experience next time. read more

. My black 86yr old grandfather was denied use of a public bathroom and told to go next door . It saddens me that he had to be treated this way with such attitude by a rude employee read more

So had large print custom framed , what a nightmare!! First time they said it was done , it was obvious that something was placed on top of rolled poster , ordered anther print ! Michael's refused to pay ! Then picked up second time , matting was loose , third pick up had backing pushing into picture 300 dollars later we got print . Decided to get wedding print framed and give them another chance , it's a metal frame with different mounting on both sides of frame and hanging line was upside down WTH !! Still waiting on call that it is repaired DO NOT FRAME AT THIS STORE read more

I have a love and a strong dislike for this store. Admittedly, I enjoy roaming through the isle of Michael's and all the creative energy it brings me. Especially during the holidays. What I dislike is the check out process which always frustrates me every time. No matter the length of the line, they are always only 1 to 2 employees checking people out. Taking much longer than necessary. Yesterday I counted 13 people in line with 2 checkers. Due to the fact that once I reach the check out stand I had a very sweet lady ring me up, they earned a third star. read more

I came in today buying youth shirts for my softball team I needed another youth small. I asked Elder if they had anymore and he helped me out went above and beyond. Great service thank you. Also the shirts were a great value gildan $2.99. read more

I was happy with curbside pick up , but VERY DISSATISFIED on June 20,2020 ‼ My order was Only $2.49 It was wrong ribbon So I (a senior) drive all the way back to Exchange the ribbon And the UNPLEASANT manager won't even let me Keep the $2.49 wrong ribbon ‍ how pitiful can you the manager be I spent more than that on gas to go and come Twice to curbside pick up ! Claiming it wasn't your fault the ribbon was Miss stocked / guess what it wasn't my fault For sure! Please manager have empathy and Better customer service ‼ read more

Sunday morning at store opening is the perfect time to visit. The store is tidy, the crowds are thin and the employees are fresh and ready to help. But wait! When I checked out, the clerk banged my ceramic items, didn't speak until I did and never made eye contact or said thank you. The interesting and creative items that Michaels offers pretty much sell themselves. Having a decent check out experience would make all the difference in the world. read more

Michaels - Tons of seasonal goodies! - Arts & Crafts Near Me - Ventura, California

Terrible customer service, very uncomfortable and completely unaccommodating. They really need to step it up in that department.

This is a great all-around craft store. They have limited fabric/sewing so if you need something beyond the basics in that category you're better off going to a specialty fabric store, but for general scrapbooking, cake decorating, jewelry making, floral arranging, etc. this is your store. The main downside is that the lines here tend to get very long. I also tend to spend more time here than I anticipate because I get totally distracted with all of the neat things unrelated to the original reason for my visit. Most recently I needed some grommets and since those are sort of a specialty sewing thing I wasn't sure they would have them, but I tried anyway. I was pleased to find they had exactly what I needed! read more

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Okay so in order to save some money, I purchased some of my wedding invitations here and had them printed at office depot (my printer doesn't print cardstock unfortunately so be wary of that if you are buying your wedding invitations here). Each box comes in 30 invitations with RSVP cards and cost about 45$. Watch for their 40% off coupon off regular items though - saved us a bunch! They sell such cute things here and very holiday/festive items. We also purchased a large 20X30 picture frame here for about 27$ after all the discount! Pretty decently priced! One thing you should be aware of is the line! It takes about 20-30 mins to get through regardless of the time of day (how?!) read more

This review is for the Aaron Brothers framing store inside of Michaels. I met with a rep today to frame a mola that I got when visiting my family in Panamá. The rep was helpful with design advice and showed me a number of different frames as various price points. He was patient while I took photos and happy to switch out matting as many times as I asked. I haven't received the finished product yet (it takes around 2 weeks), but was really happy with the service I received today. read more

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