This Michael's is a bit out of my way, but I went there yesterday because I needed black poster board which was out of stock in La Verne. It appears bigger and seems to have more variety of things than my local Michael's. Like another Yelper mentioned, they have a balloon service and yesterday they had at least 5 balloon bouquets ready to be picked up! I wish I had taken a picture. It is a bit of a maze but since I was talking to my daughter on the phone anyway, I walked every aisle and appreciated all the variety of items available, from figurines for DIY dollhouses or dioramas, to fabrics, to dozens of types of yarn, to silk flowers, to frames, to paper products such as the black poster board I needed. Two staff up front helping people, even though you basically use a touchscreen--one was guiding an older customer how to navigate the touchscreen, and the other was helping a young person use her gift card. Michael's is just a place that makes me happy to walk into because it's bright, inviting, and allows people to explore or dive deeper into their creative side. read more

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Don't sleep on Michael's as your new go-to for balloons due to the closing (RIP) of Party City. I was easily able to place an order for my husband's birthday balloons online and within a short timeframe, I stopped in to pick-up. They even allow you to bring in your own balloons to inflate! Beyond balloons, this location has everything to decorate your home for the holidays and any supplies needed to craft, paint, design, etc. I find the staff to always be friendly here and there's a ton of coupons easily available online. read more

Michaels - My go-to spot for all things balloons! - Art Supplies Near Me - Upland, California

Since I am boycotting Amazon (IKIK eyeroll for those who don't care) I've been trying to purchase items locally more often. Customer Service was terrific here! I've been 3 times within the last month or so. First time I went in for the picture frames... and they had a special so that was awesome. 2nd time I went in for a washi-tape storage unit. The one I purchased I realized was cracked so I went back in the next day and replaced it. No hassles what-so-ever. They had plenty of frames to select from and the staff member that works over in that department helped show me the BOGO 1/2 price area as well. Respectfully Reviewed. PS. I did not purchase the washi-tape pictured in the photos at Michael's... they came from various on-line shops (Etsy etc.) and a stationery stores I frequent. read more

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This Michael's has been here for years. It's tucked in the corner. While it is the standard size Michael's, they have packed in Christmas seasonal items in aisles. It's a bit of a maze to find things. Anyway, their Christmas items aren't on sale. Check out is now self serve except for one cahier. I actually don't have a problem with this. They weren't too busy on a Saturday night. read more

Michaels - Art Supplies Near Me - Upland, California

Customer service... staff was very helpful helping me with the items I was looking for a well as expediting the check out process.

Store wide very low selection, looks like they are going out of business. Went in this week absolutely no Christmas items displayed. Don't waste your time, go across the street to Hobby Loby where they are fully stocked with lower prices. Better customer service at Hobby Lobby too! read more

I've been calling all morning and no one will pick up the phone I am disabled and can't be driving around and getting in and out of my vehicle over something I should be able to call and check on before leaving my home. What kind of store does not answer their phone? read more

Staff couldn't even help me find pick up order every unorganized needs new workers and better customer service

Very rude cashier named Ericka. Aren't employees supposed to wear name tags? She wasn't and I had to ask for her name. She was supposed to help me out and got an attitude with me. No thanks. I won't be patronizing this store anymore. read more

I was in need of a matted frame for a personalized wedding gift . Julian assisted me locate the perfect frame and custom mat. He was so kind and patient, working with several different combinations until I felt confident that we had indeed found " the one!' . I really appreciated the friendly and knowledgeable service and I love the beautiful gift this makes for my friends. A really exceptional quality for a reasonable price. Thank you. read more

Every time I come to this store it's always so dirty and their selection is very limited. Looks like they may be shutting down soon.

No bathrooms available. Inexcusable. Families with kids come to the store. They no longer let customers use the bathrooms. People who need the bathroom for health reasons can not wait can not use the bathroom. I'm never coming back to this store. read more

Usually, I go to Hobby lobby, but I was next-door at Aldi, so stopped at Michael's. The last time I was here, I literally had to call the store on my phone (after waiting about 10 minutes with no employees anywhere in sight), to get an associate to come up to the register, to assist me. This time, the manager was at the register, but everything in the world was more important than helping me... The only customer in the store. Fortunately, another employee came up a few minutes later and was able to help. Never again, Michael's. Never, EVER again. read more

DO NOT GET THE MICHAELS CREDIT CARD!!! Beware. Horrible customer service. What a Headache Late fees add to a payed off balance WTH! (I do not know any other way to inform customers other than on the stores yelp.) read more

Great customer service all across the board! Tatiana helped point me in the right direction for exactly what I was looking for and the manager Alyssa even helped me save some money by signing up for the Michael's rewards. Michaels should be proud to have such great employees! read more

Christopher was very helpful when we were struggling at the self checkout! Love coming to this store every time!

I don't understand how there is only ever one person working in the store at any given time. The layout is so confusing so I needed to ask someone where the spray paint is, I couldn't find a single employee so I went ti the cashier and he told me, just for me to get there and see a sign that says "ask the cashier to unlock the case". I went back up to the front and there was a long line and he must have been the slowest cashier I have ever seen. And this is coming from someone who has been a cashier. I can't stand this location read more

Don't go here or purchase anything online from this scam of a company with the rudest workers in the world ! I ordered a tree online it said available in store for pick up when I purchased online I have a email that says confirmed ours chase they took $50 off my card and told me what store to go to I show up to the store and they're immediately rude I said I'm here to pick up my tree " WE DONT HAVE TREES " and he walked away very rude and I said excuse me it's a pickup I already paid for the tree online I have a confirmation number he brushed me off again saying they don't have any and it's not " his problem " he " didn't charge your card lady this company did it's not my problem " I have in on video being rude I have asked for my money back and they told me they're calling the cops on me !!!!! Meanwhile I have it on video how rude they are they whole time I said all I want is my money back and she told me I can get the fuck out the store and called the police this place shouldn't be open it's a shithole dirty dingy and dark everything is thrown everywhere the pick up is @ self Serve " u walk up and pick up whatever u ordered my tree was probably stolen but it's " not their problem. They also don't have ANYYYY name tags on ... only one lady had one on in the WHOLE STORE I've got so much video of this terrible incident with these rude workers I don't know how this company is still in business !! Next stop BBB !!! read more

Michaels - Here is the lady that called the cops !! She wouldn't even give my refund back I had to call corporate to get it !!! - Art Supplies Near Me - Upland, California

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Love coming here to get supplies for our arts and crafts projects. The website always has a coupon you can use .

The only reason I decided to give 3 stars instead of 1 was because of Mia. She was very kind and polite and gave excellent customer service. She turned my experience from bad to tolerable. I feel bad for her because the manager there was very rude and honestly after the first interaction with him I was scared to even ask him for more help. I asked him where a certain section was and all he said was "back corner of the store" and he continued to push his cart around. When I went to checkout he was up there as well huffing and puffing and sighing saying are you f**king kidding me under his breath. I was too nervous to even ask him for help since one of my items didn't have a bar code on it so I waited until the other cashier was available to assist me. Mia was so kind and a great person. Even though her manager was in a mood she kept her composure and stayed professional. GIVE THAT GIRL A RAISE read more

DO *NOT *DROP YOUR UPS Package Here. I dropped a package off October 5th, 2023 and they lost it. I couldn't file a claim with UPS because they were never in position of it. Every time I tracked the package it always said it was there. Several managers went to *look* for it but could never find it. I described the employee who helped me so they can follow up with her since she didnt follow whatever procedure for UPS packages. Apparently, that wasn't done either. I was told to call in their customer service line. When I did, their call centers are overseas and couldn't comprehend to issue I was having. They ended up hanging up on me. When I started to call the store more often, I wasn't given any answers or solutions. I left repeated messages with managers for upper management with no return/follow up phone calls. November 13th, 6 weeks later, my package was found and manager Larissa called me to give me the option to pick it up. When I asked what happened no one could tell me how this happened. So it's clear there's still no communication between staff and management. On November 14th, when I went to pick up the-never-shipped-package, I asked for a manager. Manager Christopher was absolutely no help. Didn't even know what was going on nor seem compassionate about the experience I was going through. He stated he knew nothing about the situation. Said he was new. I asked him how long he'd been there and he stated 3 weeks. I asked him what's the process for employees to get messages to managers. Said they were supposed to give it to them right away. I asked him how did this happen, he couldn't answer. I asked him what's the procedure for collecting UPS packages. He couldn't answer. Every question I asked him, he couldn't answer and started to deflect for me to call 1800Michaels. How are they supposed to help over the phone on a different hemisphere what your store procedures are? I told him they weren't even aware of accepting UPS packages. He was completely useless from a customer standpoint. He stated he he was responsible for the new look of the store and how the shelves are fully stocked. It came off tone-deaf and insensitive since that wasn't the matter at hand. I asked him if he knew who dealt with BBB complaints. He had no clue. As a Michael's card holder, a Seller on their Maker Place, a frequent shopper online and in-store, and custom framing, its beyond frustrating to shop there. And they're the closet location. I never thought I would be treated this way for this long. Then they're hiring ineffective managers who lack customer serve skills (Chris). What a shame. At this time, my phone calls and BBB complaint is still unanswered. read more

I received outstanding customer service from WINTER FROST while shopping today. The store was well stocked, aisle were clean . Check out was easy and I got great value for my money. I was able to get what I needed. I shall return. read more

shoutout Christopher for being helpful and sweet. people like him make the world go round fr!

idk if it's my Hobby Lobby bias but this store is MESSY. Only time I went in is on a Sunday to buy paints because HL is closed lol.. I haven't had any experience on their service, so I can't speak on that. I mean like, idk if it's a big deal but seeing this mess didn't even encourage me to come back.. read more

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Love Michaels they have so much fun stuff. Crafts for everyone all at great prices. Especially when they have awesome sales! I could get lost in here just browsing around. Employees are friendly and helpful. Store is very clean and tidy. read more

Michaels is a crafters dream. I am really into expressing my creativity through art , and Michaels has stuff for the young and old. You can purchase already made items or supplies to make items. I like their canvas and paint selection. If you sign up online , you can also get additional coupons and discount (michaels.com) . Even with their awesome sales and discounts, I spend way too much money here. If you want to save time, you can purchase items online and pickup in store. read more

Michaels - Art Supplies Near Me - Upland, California

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It was my first time placing an online order for pick up. I decided to go into the store and upon entrance saw a sign for online order pick up and to press a button for service. I waited patiently and no one came. There was an employee stocking shelves a few feet away and another employee that came to talk to him and neither one bothered to ask if I needed help. I finally got their attention and they sent me to " the classroom " where again there was no one to help me. Finally a gal from the checkout came. I won't return to this store. read more

Manger Christoper was very nice and helpful, he was kind enough to fill up my sons birthday balloon during a busy hours. 5 stars

I placed an order for curbside pick up guaranteeing I would be able to pick up same day because I placed my order in the morning before 5:00 p.m. it is now 5:00 p.m and my order is still not ready for pick up. It's a box! ONE CAKE BOX! Anyway! so I called to check status on my 1 CAke Box Order and my order won't be ready for pick up until tomorrow!! Really?!! PLUS ATTITUDE! Come On!! NEVER AGAIN! They should just close place up. CLEARLY the staff doesn't want to be there and it shows! read more

Riley was so sweet and helped me throughout my shopping experience. He knew exactly where things were and even was delightful in conversation. He really cared about what I was interested in creating. Great job Riley! You have the best personality that will take you to many places. See you next time! read more

They have some good deals at times but the selection isn't what it used to be. That being said if you go for art supplies which i have visited for art supplies here and there they do end up being a better place to go to than say Blick. Other than that halloween or christmas related I would rather go to hobby lobby read more

This location is pretty understaffed, and I can tell how much that effects them but they still give amazing service. Checkout got busy today because there was a customer holding up the line and continued to be entitled and ungrateful that they honored a ridiculous discount on something not actually discounted because the customer doesn't know how to read tags. The employees were champs and I just want to shoutout Mikayla, I'm bad with names so I hope I remembered correctly, for handling it so well. You were under a lot of pressure and that customer was trying to act like her own yelling was "spreading love" versus Mikayla speaking in a calm tone. I love the employees at this location read more

Whenever we have school projects or Holiday preparations, this is our go to place! Can't beat the prices and selection of items they have are amazing! They always have coupon offers on line and I highly recommend you sign up for them. The employees are helpful and friendly at this location which always make our shopping experience a pleasant one.... read more

I was just here and my receipt says 1338H ...Store #2869....receipt 2267441...the lady who processed me at the check out counter was so rude..really rude...she needs to be fired...this is not a customer service...I think her name is Miriam...her name tag is covered...she is not a happy employee at this store ... these days there is a lot of market for looking for a good customer service .... read more

Michaels - My prof that I was here and that lady at the check out is rude... - Art Supplies Near Me - Upland, California

I love michaels , but I hate coming in to this store. The staff never helps you when you come in for online pick up. they stand around looking at you like your bothering them for coming in. After waiting around for ten minutes for someone to acknowledge you.you decide to Press the counter button, they don't come out. while you clearly see them in the framing room. You end up going to the front and inform them of not getting help and have to wait another ten minutes till the person decides to come out of the framing room to help you. Went in on 06/24/2019 The cashier was extremely rude , did not want to respond to the question my seven year old daughter had. And kept rolling her eyes the whole time. Hate hate coming in the cashier with the blond hair and bob hair cut. needs to take some customer service classes because it's ridiculous to be that rude and disrespectful to a child. When her only question was if she had a trash can to throw away her trash, instead of leaving it all over the store. read more

Pretty cool stuff but the check out service definitely is VERY slow . Unorganized personnel makes it difficult to even approach and ask questions . read more

So I've been standing by the spray paint cage for a while now and there is a button that you press for some assistance. I believe I've pressed it maybe 3 times and no one has came to help. By the way they just opened so it's not that busy. I also came to get some jewelry trinkets since I make my own jewelry as a hobby and they completely haven't restocked there selection. I'm a little disappointed in this store especially since I drive about 15 minutes to get here. I checked online before I came to make sure they have everything I need and it said this location did, but yet there is nothing on the shelves. At least I got to type out this whole review while I still wait in the store STILL no one has showed up. read more

Michaels - Art Supplies Near Me - Upland, California

Would like to know how i can email management. I have been a crafter for Years. Its a shame having to take the time to write reviews such as this one, when i mostly take the time to leave appreciative reviews or mail out Thank you cards. I was at Michaels yesterday and had the MOST unpleasant experience with a cashier named KAREN. She was rude, threw a gift card i handed her to pay with back at me after paying and got very upset when i told her i had my 20% off sales items coupon to scan. I will def be contacting management. If you are having a bad day or simply don't like your job please stay home and dont ruin the shoppinv experience for others. read more

Not surprised at the low ratings here. Went to this location today because they were the only location that had the product I needed. Placed my order for pick up then drove over to pick up additional items. I saw as the girl picked my order so when I went to pay I mentioned to the cashier that I wanted to pick up my order as well. The girl that picked my order told her she would bring it in 3-4 minutes. I used the restroom which was filthy and still walked around another 5 minutes or so. Then I went outside and waited an additional 20 minutes or so until I received an email stating my order was ready for pick up. I walked in and it was not ready, it was still in the girl's cart. She asked me to wait a few minutes because she was still working on bagging other orders....while I did not see anyone else waiting to pick up an order. She wanted me to continue waiting after having me wait already 30 + minutes. No common sense whatsoever...I was waiting on 2 items that were sitting in her cart. I will not be coming back to this store ever again. read more

I wanted sticky glitter felt and the sign clearly stated the price: $1.09. When I arrived at the register, the item rung up a different price: $1.49. The cashier was gracious enough to verify the cost, which was $1.49. The whole shelf was filled with the wrong item. :( read more

Michaels - Wrong item on this shelf - Art Supplies Near Me - Upland, California