Location is great. Parking is always always packed and has a lot of customers walking in or out. So be prepared to be take some time to park or at least not run anyone over. During holidays, there is a great selection of items. I love coming to see what they have or even ordering online and doing a pick up. I did take off a star due to lack of employees. I needed assistance in the frames department and had to walk the whole store to find someone. Requested help from someone that was at the front of the store. They said someone was on their way. When I arrived back in frames, we still were waiting of someone to show up. Had a different experience the next day, when I came back for other items I was debating on buying. The employee was very nice and informative. She even looked up the other nearest Michael's to see if they had the items I needed that they didn't have in stock. I did enjoy the self check out. Very easy and quick check out. And to use your rewards and coupons! read more

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This is a great Michael's location! They always have a great selection of yarn to pick from, especially after they brought in some of the Joann stock (may she rest in peace). I also enjoy that Michael's always has good coupons going on either through email or in-store. I also would like to shout out in particular Jira who helped me find the yarn I was looking for the other day for my crochet project!! Outstanding service and I will definitely be coming back to this location next time I need craft supplies. Only drawback is the parking lot, which can be a nightmare but not the fault of the store haha. read more

I'm just wandering if it's everyone's new policy to help others that come after the person who was there first. I understand that the guy (Frank) had someone at the register but it's just common courtesy to explain why you are taking someone else before the person who was already standing there. It would have been nice. Not just to ask me why I'm here but to say ma'am I will be right with you after I finish with the customer I have at the register. Then say I can assist the next person on the self check out. Then the lady who gets put in front of me gets the wrong color shirt and then another person comes to help her while I continue to wait. read more

I came in to get some balloons filled up for a baby shower and the lady who did it for me let me down. A girl with a shaved head who had no sense of urgency as she was filling up them up slowly and chit chatting back with another lady in the balloon room. It was just four balloons I needed. Considering the amount of time she took filling them up and chatting, it wasn't even done correctly because she didn't tie them all to the string, I got outside and two flew away. And I didn't buy them from there so they couldn't replace something they didn't sell. Be cautious I suppose. :/ I feel like if you can't do the job correctly maybe just fill em up real quick and then have your conversation. read more

Just left the store! Cashier was available and had had finished with a previous customer. She called me to the register only to point me to self check out! I did not want self a check out, but with her demeanor I didn't dare ask. Nevertheless, I was treated RUDELY and I will complaining to corporate. I dont like self checkout and shouldn't be expected to use it if a cashier is a cashier is readily available. read more

I came looking for Halloween merchandise and I left very happy after finding some things I saw online. The customer service was great and I'm glad the workers are helping around and not just breathing down your neck. The prices have gotten a bit higher when in comparison to a few years ago but that's the economy for you. Checkout was speedy using the self checkout, I didn't have to wait in line behind those who don't know how to use a pretty easy and straightforward machine. 10/10 would come back, my only complaint is that they should crank up the air conditioner or turn on some fans because it's hot in California this time of year. read more

Manager was extremely rude. I witnessed her help several other customers before me very politely and then when I asked her for help, she was very short rude and then proceeded to tell me that they didn't carry something that I know they did carry so I had to look on the website and located via map from the website And then after I witnessed her being rude to another customer, it seems like prejudice because the second customer that she was rude with had the same complexion as me, but the customers that she was very nice to had the same complexion as her it was the manager, and her name is Jody read more

Worst Michaels I've been to Staff incredibly rude Manager Jodi I asked her a Question and she barely wanted to answer about where items are. I was just thinking like your the manager arnt you supposed to be treating customers even better then a typical employee to be an example but last time at this location read more

Came here to return something that purchased literally 2 days ago, i forgot my receipt but I had the card that I put purchased with and phone number with this store. The cashier girl was super sweet actually, she said can return with the card I purchased but have to let the manager know so after couple minutes the cranky manager came! She was in a bad mood told me couldn't find it so I told her I can see it on my account can we try again with my CC. She said no one time didn't show it will not show again! Was really bad experience, this cranky manager shouldn't work there read more

Their customer service is not the best ... but they do have some pretty good sales for the holidays. You can get some really good stuff for up to 60% off.' But aside from that, it is pretty pricey for simple arts and crafts stuff. read more

Took my teenagers here to look at stickers, markers, and journals. Didn't find anything we really liked, and I noticed hardly anything was on sale. I've been a Michaels shopper for ages and always felt it was such a fun, relaxing, and inspiring place to shop. This time I was disappointed in the high prices, lack of deals, ugly stickers (like the same old s*** they've been selling for decades-- same boring styles), and only a 20% off coupon instead of the old 40-50% off. The florals had some beautiful and interesting choices but mostly everything else is severely lacking in style and character. I'm sure this isn't the fault of this particular location-- it's just the way the company is run by those in charge. They need to get rid of the old regime and hire some fresh, creative minds who have insight into current and up-and-coming arts & crafts trends, seriously. Like, do a partnership with Mai Do and have a super cool aisle of proper stationery and journaling stuff (a suggestion). read more

Michaels - Look super fancy outside - Arts & Crafts Near Me - Rancho Cucamonga, California

Older male cashier is too damn pushy, came in the other night and at the register he asked if my partner & I wanted to sign up for rewards, we declined, he wouldn't let it go. Was super condescending and rude & kept pushing. I regret not being more assertive with our answer cause that was super uncomfortable and uncalled for. Acting like he's Michael himself , takes job way too seriously. read more

Every year for my birthday, Mother's Day and Christmas I ask my family. If you're going to give me a gift please give me a Michael's Gift Card. Their framing department is so talented with their employees Jason doing the framing. read more

The morning manager today was rude! The one employee in the front had to be a cashier and he assisted me with the lock up gate for a Cricut needle and he also had to answer the phones. So he left me looking for the needle because he needed to answer the phone and he was the only one apparently working then the manager comes out telling him why he left me unattended he's on the phone, she could of came and asked if I needed help but no instead she was telling his stuff and making it seem as if I was going to steal something. He gets off the phone and explains to her why. She was rude to him and me then she has the nerve to insult him and be rude to him in front of customers. At this point I am livid. How dare she make customers feel that way, how dare she be extremely rude to the employee that is juggling it all while she walks her ass back to the office. And she's management!! She needs to be fired!!! You don't treat anyone like that!!!!! The employee that took her crap and juggles it all needs a raise and an apology!! Not ok!!!!! I had to give it a star and that star is for the employee!! read more

I would give this store 0 stars if I could because of the horrible customer service. One of the employees rudely yelled at my son that he couldn't bounce balls in the store. This is utterly ridiculous because every store with kids toys should realize children are going to want to play with them. I told the employee (a black male I didn't catch his name though) to chill out and my son was just testing the ball out to see if he wanted to buy it. This employee then gave me attitude and rolled his eyes! As I was walking out the door I could hear him telling the other employees how I was "justifying bad behavior" by telling him not to discipline my child. The Micheal's company and this store's manger should be ashamed of who they are employing. This same employee is also know for harassing customers to open a credit card with Micheal's so I would completely avoid this store if I was you. read more

This Michaels is always stocked full of crafts and D.I.Y. items and is open 7 days a week! Since quarantine began I've never noticed a line to get in to this store and there are employees at the front tracking the number of people that enter the store. My recent visit, I was looking for Valentine's decorations and stumbled across the black history month craft section which I thought was cool! Not sure if Hobby Lobby carries these, but kudos to Michaels for coming out with this. The staff are always helpful and I know there's usually a coupon available either in my junk mail or online that gives you 20% off a regular priced purchase. read more

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Customer service here has gotten worse with self checkout. Waiting in line to do a return being reminded every minute that self checkout is open. When I'm doing my return, I feel as if I'm inconveniencing the employee every time. While I love the convenience of self-checkout, I feel it's made the cashiers unpleasant when having to actually wait on customers. read more

Great store for art and decorator lover! They have everything from papers to wood matérias to canvas and art supply even baking supplies, decorations for any season, is wall to wall of cool stuff, quite fun to spend time and look at all the isles. But try to find an associate to help you and you are in trouble... seems like only 2 people are running this entire store disappointed! Waiting in line 18 minutes because only 1 cashier was open. More customer service #Michaels and I will upgrade on your starts! read more

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I'm so fed up with this Michaels. They seriously can't process online orders. When I went to pick my yarn up I got a returned ball with masking tape on it. I don't care so much it was returned but the tape ruined the yarn a bit, yanking at the fibers. I made my blanket anyway but when I ran out of yarn I ran to joann for another ball. Same brand, same name, same number. I know joann didn't mess up because their ball was wrapped and new. Looking closely at the fibers you can tell it was the wrong brand. It looks like a Caron one pound, not lion brand. I've given the employees so many chances but I guess labeling and reading numbers is too hard. I can't wait for this to be over so I can shop for my own yarn. This, along with the horrendous wait lines I mentioned prior, is ridiculous and this michaels needs to shape up big time. read more

Michaels - Caron one pound on left Lionbrand on right. - Arts & Crafts Near Me - Rancho Cucamonga, California

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Customer service is a mix. There was a lady who was helpful to me and other customers. On the other hand, after I finished self check out, paying for my big organizers, the young lady told me I can't use the cart to carry it to my car. I have to use (next door) Home Goods cart. I'm a petit person here. She didn't even bother to help me and just stand there making sure I don't take her precious cart outside the store. Yeah, got a back pain and sore arm and painful hands carrying the item to my car, crossing parking lot. That's a very good way to deter customers from visiting your store. read more

I had a custom frame order. when I picked up my custom frame painting it was reframed in the original frame with new staples on the back of the frame. I did not get the frame I paid for $215.28 my painting was wrapped and ready for me to pick up. When, I noticed it was the same frame I asked to speak to the manager for a refund and she was more concerned about who made the mistake. She said, the male manager that works in the framing department is gone for the day and she couldn't give me a refund. I called the corporate office case #07266028. Now I have to wait 48 hours to see if I can get a refund of $215.28 Do not go to Rancho Cucamonga for custom framing they do not know what they are doing. read more

Michaels - Arts & Crafts Near Me - Rancho Cucamonga, California

My daughter's college diploma arrived! Both the envelope & diploma were torn in the bottom left corner. The University charges $50 to replace diplomas. Michaels covered the rip with a blue mat, framed it, & attached the hanging wire for about $46! I am so pleased with the service I received from start to finish at the Michaels Framing Department! I explained the problem, they gave me options, and even gave me a super-reasonable price for the frame & assembly. (Getting diplomas framed at the university bookstore is costly!) The young lady that helped me was courteous and professional. I highly recommend the framing services from this Michaels store! read more

Michaels - Can't even see the rip in the diploma! They covered it up with the navy blue mat. - Arts & Crafts Near Me - Rancho Cucamonga, California

Beside worst customer service and level of zero common sense at this location from clerk to manager , How does price matching to a competitor make sense but not for your own online ??? How does your own clerk placing one on hold and saying there at 42 Helium tanks for ballon's and less then 30 mins of arriving after that phone conversation you see aisle empty and ask the clerk and they flat tell you someone just bought all of them . Hahahah seriously shame on you beyond shame . So about to check out and asked about the online price which is 35 % off Now I am thinking why would anyone buy 42 in store when they can check online . Shame on corporate for teaching these practices read more

They restock pretty often and the people are always nice when I go here. I'm not sure what the young woman's name was that helped me but she has great customer service. read more

This is the worst Michaels i have ever done business with - every time i walk in i swear it's the last but this time it will be. There are far too many options with GREAT customer service to make anyone have to put up with this place. Lines are always horrific - today is the Saturday before thanksgiving and the start of the holiday crafting and decorating season - the line is wrapped around and then double backs into an aisle - they have 3 check stands open. Epic fail Michaels - i will stand in line because i took time to come to this place but never, ever again will i set foot in this store - not a reason in the world when you have Hobby Lobby in the next parking lot - better prices - better selections and more importantly better customer service read more

Michaels - Arts & Crafts Near Me - Rancho Cucamonga, California

Worst service ever. I push the button to ask for help and the young man that worked here when I went up to him and he said "yeah what's up? " Lord, I can't do this. Never coming back. No wonder all the stores are closing. read more

First, let me start off with I love how close this place was to the school my child attends! Now let's get into the nitty gritty shall we! I went there for some crafts like other people do when they walk into this place. Somehow I think I looked like I wanted to steal from the store at 10AM because they were on me! There was a specific worker I kept hearing around me because her keys would jingle. So I looked up and finally got a glimpse of her but then she pretended to look in the aisles I would be in but I figure it was just to look at me. Now I'm not a professional profiler at a craft store, BUT if you would've looked at my nice Crocs you would've seen the charms which would've let you know where I work and to not be alarmed because I have money. So I guess since she couldn't get a good look at my face another random worker walks right in front of me and says hi and looks at me like she's trying to get a good look of my face. HAHAHAHAHA I was annoyed and ready to go but darn I didn't know where to get in line so I walked towards the entrance where the worker was and she steps to me like she tried to cut me off from the door. I'm sorry I made you jumpy I just wanted to checkout. But all in all I will never go there again or spend my money there. Oh and did they ever help me look for anything? No. But I found most of the things I was looking for! read more

I've been to this Michael's a few times. The last few times the customer service has been less than stellar. I asked Daniela, a customer service worker, about an item I had a hard time finding. Cheese cloth. She told me what aisle. I asked her to help me find it. She did. But then I asked her if it was food grade, she said no. I went online and found out that it was food grade. Then I got it priced matched begrudgingly by another customer service worker. I think she might have been the manager. I saw it online for a dollar less. But she was annoyed. Seriously? Lastly, I noticed that my 25% off coupon wasn't honored due to the price change. The coupon included all sales items. I went back to ask about it. Daniela once again tried to "help me" and I told her that she needs to work on her customer service skills since she was interjecting herself when I was dealing with the clerk at the counter. I'm not concerned overr the dollar. I'm more concerned over the experience and gross attitudes as of late. read more

This store is extremely good.  The service is very good.  The associates have been very generous with the return policy and have worked hard to help me find things.  This is especially helpful considering that I go there for my wife's cake business and need help to find some items.  Some of the customers can be pushy, but they handle it well. read more

My family and I usually have a pleasant experience at Michael's. Sadly during our visit into this store today between 4:30-5pm, the staff in the front cash register was beyond rude and not helpful. There was a female who directed everyone to the self check out as she was looking at her phone. We had asked for help in a price as the items didn't have a price in the store, she told us well it's our responsibility to look. Very sad, I hope the staff improves. read more

This is the place I go to when I need things for any projects I need. Often I get some kind of discounts or awards. Love this place. I usually find things I need under one roof. read more

I had 8 prints/art I needed to have frames with double mats. Was done with accuracy and did not take long. Helpful staff back in the department. read more

Michaels - Arts & Crafts Near Me - Rancho Cucamonga, California

I came in to see some things for home and I got a Frame for 13.00 for a pictures that I have. The value price was 32.00. It was on discount for 60 %. I like that. Very clean store not super busy but steady. Customer wise are very helpful and polite. I saw other things I want to look in details but time is running off. My better half have to go to work. I will be back in the future I live close anyway read more

Michaels - Nice frame from Michaels - Arts & Crafts Near Me - Rancho Cucamonga, California

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Stopped in tonight to grab some crafts for my upcoming wedding. I ran in about an hour before they closed and although it was a little tough to find someone to help me at first, I eventually ran across an employee who grabbed her pricing gun to help me located what I was looking for. Michael's has done a great job rebranding themselves and increasing / modifying their inventory. They have a lot more home decor in a variety of styles. I wish they had more sales but you can typically find a coupon either online or in their weekly ad. read more

I love this place for all of my arts and crafts needs. They have awesome sales on canvases and paints. Michaels has a large frame selection and matting service, sewing and crochet section, crafts for kids and adults, scrapbooking supplies, floral and holiday crafts, and even cooking supplies. This is a good all around craft store. read more

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This place is HUuuuuuuuGE! This is the biggest & bestest Michael's I have ever shopped at. I love it. A great large selection of items. If I could I'd probably buy everything in the store. It's also very well organized too. This last particular day I went tho, it was a slow mid-week morning & employees were restocking. No one asked if I needed help. I had to ask for help from the employee that was working the aisle I was in. The male cashier wasn't too friendly either. But regardless I still left happy & love the coupons they offer too. Can't wait to go back! Ha ha! read more

I like this store. It's clean, and pretty organized. Smaller than other Michael's locations in larger cities. Immediately walking in, I was greeted by their amazing Halloween decor. Oh, I'm such a sucka for skulls and apothecary jars! I actually did not come for decorations. I came specifically to buy cake decorating tools. They pretty much had it all; cake pans with straight sides (in ALL sizes), every piping tip possible, disposable piping bags, cake turn table stands, etc. One thing I really needed was a metal spatula - they did not have any of these :( I almost contemplated going into the clay/paint tools to buy an offset spatula there... but it would have been too small. This is the first Michael's that has NOT had these important tools so minus one star. Thank goodness Hobby Lobby was directly across the street. I only saw two employees in the whole store. One lady who tried helping find the spatulas, and one at the register. I wish I could have made this a one stop shop. But I like Michael's in general. They always have the 40% off one item coupon available online. Which was super helpful in saving cash when I needed to buy that $30 cake decorating stand. read more

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I'm not an arts-and-crafts kinda guy, but I'm trying to get more into it. Thankfully, my wife knows her way around the store, which has almost everything you need for those fun projects at home. We were here recently and needed a bunch of felt for these little game bit trays I wanted to make. The felt was good and cheap, with several colors for sale. They didn't have all of the colors I wanted, but it was good enough for the project. You can usually find coupons online and teachers get a discount with their current staff ID card. Service is good and I'll definitely be back the next time I do some sort of crafty project. read more

We came for the kids craft to build a patriotic bird house. Website said the class was from 1-3pm on 6/22/19 We arrived a little after 2pm, whoever was running the class LOCKED the door to the class RUDE! Stared at us and didn't assist us, so did the other parents, can you say fire hazard! My son really wants wanted to do the project So we go ask at the register, he didn't know anything about it Had to wait 15 minutes for him to find out By the time we found out the class was over read more

So I came in just to buy some Mod Podge (craft glue) and it was 6 dollars... So I went to Michaels.com to find a coupon and I found a 50% off on any regular priced item. Mod Podge was at its regular price so I figure I'll get it for 3 bucks right? Wrong! She scanned it and said "Unfortunately we dont accept coupons for Mod Podge." But where on the restrictions does it say not valid on glue or Mod Podge items? I even read the description too. So I paid full price and left but if there is always a gimmick to use a coupon in store, why even have coupons to give out? Always a catch somehow someway. read more

Michaels - Does the disclaimer say anything about not for Mod Podge items? Its gimmick when it comes to coupons. - Arts & Crafts Near Me - Rancho Cucamonga, California