I just left Michael's Store in Irvine, Woodbridge Plaza. I was Assisted voluntarily at the register by their associate, Lena. Lena kindly offered me (!!!) to actually help me check out so I would not have to use the automated system there. I thanked her for the personal touch. She was wonderful, kind and very bubbly. While we were going through the process, a very rude customer came up and interrupted our transaction - twice... this rude customer was not just rude directly to Lena - but exceedingly condescending to her as well. Lena VERY professionally maintained her cool and addressed that customer appropriately - while continuing to work with me. I'VE NEVER EXPERIENCED ANYBODY THAT RUDE IN MY LIFE. This 'lady' was so catastrophically beyond off the chart she should be in an institution as she appeared very dangerous and unhinged. After Lena check me out and I was getting ready to head out, I felt bad that Lena had been so abused and bullied. I turned directly to that rude person and told her exactly what I thought of her rudeness and condescending entitled BS.. Of course, things did not go well - nor did I expect them to as I am accustomed to ADDRESS such rude, bullying & grievously, abusive people (there is no excuse for her type of behavior - ever!). This ultra-entitled foreigner was a horrible person overall. Lena elegantly worked to deflate the situation and did a great job. Lena deserves five gold stars AND deserves acknowledgment by Michael's for being the most professional staff member I have met IN ANY retail operation. Thank you, dear Lena! I will definitely return to this location because of you! read more

My bf was buying two frames I needed for a Christmas present. They both had to be custom made due to their size. He said a young man, an art student I think was helping him and was really good. He had to go to lunch when I arrived. Sabrina took over. She was the ultimate professional! I had a time trying to decide on the color of the mat and what size frame. At no time did she seem frustrated with my indecisiveness. She was friendly, offered suggestions and let us know about discounts we would be eligible for. We saved 20% which really helps, especially this time of year. We feel it was a good value for both of the frames we purchased. I have had pictures framed here before and I'll continue to do so. read more

Michaels - Picture I had at home with no frame. - Arts & Crafts Near Me - Irvine, California

This store is a customer service nightmare. In addition, the store is poorly stocked, with big gaps on the shelves. I asked to purchase watercolor tube paint locked behind a cabinet. After locating someone who supposedly had a key, multiple attempts were made to open the cabinet. None were successful. Subsequent searches for working keys came up empty. After 20 minutes, I told the clerk to stop looking as I was going to go elsewhere. She turned on me and in a snippy tone said that they were short staffed and needed to help other customers! I reminded her that I was a customer, and would not be returning to this store ever. Not because of just this event, but because every experience in this store recently has had a glitch, an irritation, a frozen pay point, no stock, sullen employees, and a general disinterest in engaging with customers. I am not alone in my feelings from the looks of other reviews. read more

This review is for the absolutely great service provided by Hannah in the framing department! From start to finish, she demonstrated a level of professionalism, kindness, and thoughtful attention to detail that is difficult to find in customer service these days. She worked with me and my partner to find the best budget-friendly options for custom framing, and the result was amazing. All our family members were impressed upon seeing the framed prints! We'll definitely go to Hannah again for our future framing needs. (Dear management: she deserves a raise!) read more

Michaels - Arts & Crafts Near Me - Irvine, California

UPDATE: I initially left 2 stars due to a frustrating balloon helium experience where I paid for a service that wasn't delivered--and had to escalate to get a proper refund. After speaking directly with the store manager Mike, I received a full refund (including compensation for the balloon). I appreciate the resolution but still believe this should've never happened in the first place. Customer service should never make the customer do the legwork to get what's fair. If I hadn't advocated for myself, this would've gone unresolved. Grateful it was handled, but this store still has room to grow in terms of accountability and consistency. ------ This was my first time visiting this Michael's location, and I left genuinely disappointed. I brought in 8 balloons that I had purchased from Etsy--a set I had been saving for two weeks to create a meaningful, personalized setup. One of those balloons, a blush pink design that was my favorite, was lost during the helium inflation process by store staff. I was informed of the loss only after the fact, and no real apology, solution, or offer of replacement was given. While I appreciate that I was not charged for the missing balloon's helium, the overall handling of the situation left me feeling dismissed. This was not just about a balloon--it was about attention to detail, care, and service quality. I had brought in my own items with clear instructions and expectations, and those were not respected. As a first-time customer, I expected better accountability. I respectfully request that Michael's consider offering a replacement balloon or a refund for the service, as this was not the experience I anticipated from a well-known brand. read more

Michaels - Seven balloons instead of Eight. I hate this Michael's store SO much! - Arts & Crafts Near Me - Irvine, California

See all

I had an amazing experience here today. I've never been in a store where everyone was really helpful. Annie, Lina, and Jennifer really went above and beyond today. They were able to respond to all of my questions, gave me helpful advice, and pointed me in the correct way. I'm glad that there are still folks who genuinely enjoy what they do and still want to assist clients. A special thanks to the managing staff for their excellent work with this squad. read more

Never use Michael's as a UPS access point. They said my package was picked up. They assured me that they only release a package with a valid id, but nobody with my id picked it up, and the signature is not mine. Nobody has a fake id of me, so I know they released the package without it. I now have to file a police report. read more

I am a huge fan of Michaels. Especially for your framing needs. There is so many selection of frams to choose from as well as the option to customize it. Staff here is super friendly and very knowledgeable. I like when the staff cares and helps you find affordable solutions to your framing needs. Other sections of the store not as organized but I tend to check out their Clearance aisle for fun. read more

70% off custom framing is a scam. Went to frame a scarf and they quoted $880 after the 70% discount is applied. Meaning it would have been $2900 without. Every local framer quoted around $530 for the same exact setup. And that's without any discount applied. Brought it down to 1 star because I remembered how rude the framer worker was , made us go to the other Michaels in foothill where they were great! Still same pricing issue though. read more

I just finished shopping at the Michaels at the Woodbury area. I had to make an exchange and use my rewards points with additional coupons. An employee named Guilles was so kind and helpful to me. He was professional, courteous and had a remarkable amount of patience with me in showing me how to use my phone correctly in retrieving my coupons. This is such a great store! Michaels is a fantastic place where I get all my decorations. I will be going back to this store to pick up more wonderful items! Thank you so much Guilles and thank you Michaels for employing Guilles in your store! Kindest regards, Hillary A. read more

Hi Michaels, I visited your location yesterday and I tried to use my code received by email it shows not valid because it is issue on 9/2 it is expired and I forgot my wallet this day. The employee offer help for scanning but not proceed the code. I think its a good idea to proceeding the code since it is remain in the same month right! It was only $5.00 and I was about to use it for school glue less than $5:00. I thought it is a sign to buy it from cheaper store like Dollar tree maybe It is a quite big store with little customers. I advise you to process my code and think of marketing plan easy with small changes make big difference in customers behavior To Dollar tree Regards, Dr. Lubna read more

Over the years, the service level has definitely dropped. Now the workers are often like Walmart workers, avoiding eye contact in an effort not to assist you when you need help the most. Sometimes we'll get those who are really interested in helping, but that is actually fairly rare these days. We've also utilize the online order option, and despite always getting the notification, we rarely find it actually placed in the bin as it should be despite our after notification. Also due to their holiday delays, we've even attempted to bring the item that we needed to purchase to the counter to close out the sale and while sometimes they allow us to complete the transaction, other times they do not. I have long lasting fond memories of Michael's and I really do try to give them my business, especially because I don't agree with a lot of the philosophy of Hobby lobby, but sometimes it seems so hard to give them my business. Recently, I've also been in the store where the heat is way too high despite being a 75 to 85° day in Irvine. read more

Came here for their scheduled kids craft workshop. After receiving 3 reminders via text and email and guess what. We were told the crafts were cancelled until April! What?! And here I am being bombarded with reminders for an event that was cancelled but no cancellation update was sent! Unbelievable!! read more

Michaels - Kids craft in store - Arts & Crafts Near Me - Irvine, California

I had stopped going to this location because quite frankly, some of the people working here have hideous attitudes, and from reading the reviews, that's the general consensus. However, I have been crunched for time, you know... life. And, I needed to run in here. Well! I only encountered one employee, which isn't great, BUT if all the employees are now like her, I'll be back again and again. Thank you, Jenifer for your friendly smile and helpful attitude. read more

The ladies that work in the store are probably the most rudest people I have ever met in my life! I've been shopping at Michaels since I was a little girl and now being a teacher I try to frequent there often. I refuse to go to this location. They speak to people like they are on this higher level that I just don't understand. Almost every time I have been in there the associates have made mistakes and have to apologize. This is after being extremely rude in the first place. Let say that I don't know if there's any younger ladies that work in there but I'm talking about all the ladies that are over 30 .... Unless their last name is MICHAEL, they need to calm it down. This store is full of a bunch of know it all who really don't know anything. Maybe I should call corporate. Either way, I will never ever go back again. And actually may never go to ANY Michael's again just because of their attitudes!! read more

If there was a way to give a lower star than 1, i would. I had the most awful experience picking up a UPS package at this michaels location. Store # 1317. The store manager Milo had the worst attitude and customer service skills when trying to explain the Michaels and UPS pickup policy. Avoid this store if possible. Want to see what we went through? Try this yourself and you'll know exactly when im feeling: Go to this store while utilizing the UPS access point and ask "Milo" the store manager about the UPS and Michaels pickup policy. (Once you go through these steps, youll unlock an easter egg that sets off the store manager's temper.) Watch as Milo's eyes lights up & widen, then have the most unprofessional power trip about how they know the policy and they will enforce it, but when asked to show the policy, they will state: "you can look it up yourself, thats the Michael's policy." When asked for assistance locating the policy online, the response will be "im not a professional at michaels.com, you can look that up yourself. But that is the store policy." I don't understand someone who has such poor temper and customer service skills is a manager at this establishment. I've raised several complaints to 1-800-Michael. I hope they will proceed accordingly and maintain professionalism for their stores. read more

Does any from the corporate read these reviews??? I see a lot of bad reviews on the customer service at this Michael. Someone who is very scared to share her name with me today I asked for help to show me paints today she refused helping and walked away. I found her name and reposting her to the management. read more

Candy is rude as hell appeals over you and doesn't care if you're the customer! When I let her know how rude she was she literally said thank you! Wow! Just wow! I expect that from other areas but I should know in this area it would be expected. Jennifer tried her best and was sweet but overall I will never come back here! read more

placed order for graduation balloons in the morning . they cancelled two out of 5 balloons . went to the store and apparently all of them were cancelled except one . the clerk repeatedly said the morning shift didn't finish their work and so i cancelled my order. They didn't refund the money and charged me for the order. contacted the store mgr who is rude and said talk to my cc. poor service and don't go here for anything . read more

I almost forgot for a moment why I never step foot in a Michael's store. I had to go in to get a UPS package that was dropped off by UPS. There was a UPS store right next to them but for some reason the drop off is at Michael's. I am a regular at UPS and I pick up all my packages and ship them there. so I went to Michael's and I was told to wait in the back of the store next to these two black doors. No one came and I went and found someone named Sabina. I handed her the slip and she told me she would need my license before she could give me the package. I understood and went back to my car to get my license because most men don't have a purse to carry everything. I came back in the store with my license and this time when I handed her the slip, she told me that it was not going to be available until tomorrow. I asked her if she could've let me know that the first time before I went back to the car, and she just ignored me and continued to look down. Absolute nightmare service I will never step foot back in that store, and I will require UPS to make future deliveries directly to my home. I honestly cannot stand that store for so many other reasons too. Thank you Sabina for reminding me. read more

DO NOT GO HERE FOR BALLOONS!! Party City in our area closed, so Michael's started a balloon service. I arrived with balloons for my sons 8th birthday party. Asked how this new process works, the woman helping me said she'd get to them right away...easy as that. Except I waited an hour and she hadn't even started. Then she advised me it would be better to come back another day, that way the balloons would last longer. So I scheduled a pickup at 11am the day of my sons party, which started at 1pm. I showed up at 11:30am to pick the balloons up, they hadn't even started airing them up yet. After much frustration and some attitude from the store manager that "they were only one person" (there were 3 people behind the counter, 2 were airing up balloons, so im not sure what she meant by "one person"), they finally started my order at 11:45am. Ultimately I ended up arriving late to my own son's party because of this. If you need balloons aired up, go anywhere but the Michael's in Woodbury Center, in Irvine, CA. read more

lousy customer service in the framing department. unnecessarily rude. you can say no with a smile. incredible in a chain where you already have to use self-checkout, so there's no way to get help at a register. felt like i was intruding. read more

Honestly not the greatest. Worst place ever. Bad customer service and mislabeled. Kept insisting on self check out when we didn't want it. Now she said we had to price check and gave us the wrong aisle for price check. Jennifer u should not be working here. read more

This review is especially for Allie for being compassionate and kind to me when I was under distress. Let's just say I had a confusing episode where I thought my car was stolen. Since I had picked up my online purchase earlier at Michaels, I went back in and asked if I could leave my purchases inside while I waited for help. Allie was kind and reassuring throughout the whole ordeal and made a stressful situation more manageable. Her excellent customer service went above and beyond and should be commended. read more

Very poor service and very mean staff. One of them was good and another one was so rude.

This is a great location that always has what I'm looking for. There aren't that many staff members around, but their selection is well stocked and organized, they have everything I am looking for, so I've never found that to be a problem. Their check out system is self-check out, so you can literally walk in and out of here without interacting with anyone at all. So perfect when I'm on a work call and need to run in to grab something for my kid's school project. Oh, and I always use the app and the weekly coupons to get a good deal :) read more

The 1 star is a gift. Today, I placed an online order for balloons between two stores because neither store had all the balloons I needed. After placing the order, I called the first store and asked if they could have the balloons ready first thing in the morning. This store was so polite and helpful. Then I tried doing the same with the Irvine store. Over a 35-minute time span, I tried calling 7 times with no answer, so I called the other store back to see if they had an internal number to call the store. They tried calling that store with and internal number while I waited on hold. No one ever answered for them as well. The person I was speaking with said this wasn't unusual for this store to not answer the phone. In my opinion it's time for a shake up starting at the management level on down. Customer service counts. read more

wow, lots of Karens in these reviews. i picked up a picture i asked to get franed today. it was beuatifully taken care of and the person her framed it broight it to me iwth care and put extra effort into explaining what they had done. and talked to me about the piece. i was in a rush, but I greatly appreciate you helping me and talking pationately s out my one piece pic with me. everyrhing was amazing. Thank you Kayomin, it was amazing. read more

Meghan was such a great help! I came in a couple times to find items that would help me make a flower crown and decorate my graduation cap. At the time she helped me with my flower crown, she had crutches and she still provided a remarkable service. That ultimately made me go back to this specific Michaels. When I had to find materials to make my graduation cap, she suggested so many great options, I bought it all! Look at the Results! Thanks so much Meghan! :) read more

Michaels - Graduation Cap - Arts & Crafts Near Me - Irvine, California

Avoid this place. Candy must hate her life, always rude to customers whenever they need help or doing returns. I get it retail is tough sometimes but I think this lady wakes up everyday and takes her anger out on people. Good luck read more

This is one of the smaller locations, so they don't have as much inventory. I went to buy a latch hook kit, and they don't carry them. The store itself seems a bit dreary and warehouse like. Probably because it's not bright and white like other Michael's stores. But more importantly, it's nearly impossible to find someone to help you. Everyone is busy on the registers, and you have to circle the store to try to find someone. I wouldn't say avoid this location, but just beware it won't be your typical Michael's experience. read more

Amazing how many people seem to be cleaning out the shelves of dye for tie-dye and upcycling projects during this time. When Jo-Ann's in Irvine didn't have the Rit Dye I wanted in stock (despite the site saying otherwise), I checked Michael's online to see what they had in stock. This location had the red dye and the color stay fixative I wanted and offered free in-store pickup. I placed my order online and got several texts and e-mails when my order was received, when it was being packed, and when it was ready for pickup. It is in the same plaza as The Home Depot and Trader Joe's. Parking was very hard to find on Sunday early afternoon and often people are driving faster than they should or they back out quickly without warning. Definitely drive slowly and be careful to avoid an accident. I did find a spot with a short walking distance. During this time, they have a line outside the store with taped areas to indicate the 2M/6FT distance between people. Some patrons ignored that, despite wearing masks. They were letting in a few people at a time, which makes sense why the line was long outside. I do wish they had clear or more visible signs to indicate where the curbside and in-store pickups can go, versus those who wish to browse. I waited in line for about 2 minutes when I saw the sign taped to an info booth with a small button you press to get attention. I stepped out of the line and pressed it. The guy working the booth asked for the last 4 digits of my order number and told me to wait. He radioed someone inside and I waited with another customer. It took about 3 more minutes, then a girl came out with two bags. The guy asked if she got my order as she was passing over the other customer's order. She held up my bag and told me to have a good day. The dye bottles were in a plastic bag with the receipt. Everything looked to be in order. The girl who gave my order was pleasant and she was working hard. The guy at the booth seemed either worn or out of it - I thought he was a little rude to his co-worker when asking if she grabbed my order too. Overall I'm pleased with Michaels and their online ordering process. As for this location, I may pass on coming back. read more

Do not believe any sales signs in Michael's, especially in the Beads area. I bought several beads the price on the shelf was lower but when I went to register I paid more than the price of advertising on shelves minus 50% which ended up being more. You need to pay attention to prices on shelves and what you are paying at the cash register. Took about 40 minutes and 2 trips to get some extra money back. False advertising is illegal. read more

What a laughable experience here. Terrible customer service and incorrect pricing that wouldn't be honored, which is okay but even the return process had a "Customer is definitely wrong" attitude with judgemental looks. Cashier said it's probably cheaper if you buy it from Amazon anyway, and prices on the shelf aren't always correct here. Odd business practices so double check your receipts. This was on 2 items in a single transaction. read more

This Michaels seems smaller to me. Like another Yelper said, maybe its just perspective... it seems to be just a rectangular shaped space. Everything is very clean... I always get lost in Michaels. Always. I was looking for Sharpie paint pens, which seemed to be a few different places in the store, which is confusing to me. I was also looking for paint brushes, rocks, modge podge, and acrylic paint. I found everything without asking except the modge podge. Probably could have if I knew what it looked like. Halloween decorations are already starting to arrive, and take up about a good 1/4 of the store so far. I had to force myself to bypass the area. Halloween is my FAVORITE, but I already have too much. read more

Michaels - Arts & Crafts Near Me - Irvine, California

Need to pick up my package, but I am working late , store will be closed when I arrive. Normally I send my husband to pick up my package, but now they need people to be in person to pick up package. Horrible service at this place UPS pick up point. Useless staff, giving wrong package to wrong people all the time. Now causing people's family member cannot pick up the correct package. read more

This Michael's location has all of the great standard product but is the smaller side so they run low on inventory. Regardless, it's still has the great staff and product. Michels is my strongest arguments for keeping retail stores around. There is a feeling you get when you walk into Michaels that online cannot mimic. Not sure why there is bad reviews about their staff....they all seemed very nice to me and my wife. We picked up this little cookie shot glass mold in their Wilton aisle and worked fantastic during Christmas. Thanks, Michaels! read more

Michaels - Cookie shot glass made from Wilton's mold @ Michaels Arts & Crafts - Arts & Crafts Near Me - Irvine, California

Here on a Saturday afternoon for a Michaels class. Slime! The kids are in heaven. This event is free today and they are super stoked to have the room pretty empty and to themselves. This Michaels is a pretty big store and is neat and tidy. The room is pretty spacious (bigger than Tustin location). They do lots of programs during school holidays and summer. Classes for adults too ranging from cookie decorating to wreath making. Located in a busy shopping center and lots of foot traffic. I like the location and store. Would come back! read more

See all

Called this location to get my hands on as many bird houses as possible for our students. Evan went above and beyond for us! He was very helpful and super friendly. Thank you, Evan!!! read more

I'm disgusted. I would never step into this store if it wasn't for my packages. Most of the ladies are nice but one dude is extremely rude and impatient. Very condescending without any intention to help. I don't know whether it's because I was wearing a mask or I have an accent. But I can't help thinking that when I see him smiling and being patient with people who are from his ethnicity. I never thought this kind of customer service could occur in Irvine where cultural diversity is much appreciated. Michael's already has sh*t tons of negative reviews but seem like they just don't care. STAY AWAY! read more