I have come in to this establishment MANY times in their different locations as it's moved around Irvine and my family and I have spent a lot of money here over the locations and years. Each time despite barely being greeted, never being spoken to even when we're alone in the shop. That was fine. Whatever. The girl who runs the shop seems less than social even though she's seen me many times a week for months. That's okay, I understand.
However, each time I've gone I've noticed more and more stuff from the Target dollar section being resold for $20 and up. Then more stuff from Temu being marked up 300%. Then suddenly the whole place looked empty and they barely had anything in it. I was worried and asked if they were leaving and was told no. They just needed more vendors. Then I got an email that they WOULD be leaving in May.
Then I went back and bought a Taylor Swift inspired sweatshirt and was told by the woman who usually pours candles in the back as a paid activity that they would be having a TTPD release day event and that I should come buy the merch then and hang out. That sounded lovely and I eagerly awaited that day and received no more emails from Poppi Seed. For a month I was SO excited thinking about how I'd be going to Poppi Seed that day to attend and had a countdown on my calendar.
I showed up today excited about the TTPD stuff I'd been waiting for and found that they'd be closing early for a "private event". Okay. No big deal. They were open and barely greeted me after I'd walked in and I felt so awkward because I'd shown up for what I had been told about. They ignored me while setting up their event and I walked around and started selecting my purchases from the TTPD stuff and after I'd chosen my items and even carried some of them all the way around the store to look at other items and come all the way back to choose more TTPD items, the girl that's always at the register said, "Oh we aren't selling any of that until the ticketed event. Do you have a ticket?" And I said no, I came because I had been told about today a month ago. She told me I needed a ticket and that she'd posted about it (where? Who knows!) and I could bring what I chose to the register and she would DECIDE "if" she would sell it to me. There had been no sign on any of the TTPD items stating that they weren't for sale and the items were in a huge display right in the front and center of the store so they were the first things you saw when you entered. They were open and it was well after their business hours started. They opened at 11am and it was 2pm so they had loads of time to have put out a sign saying the items weren't for sale. Or to speak to me and tell me that as I walked circles around the display picking up items for a long time 10 feet away from them. So I put my stuff down and let them know that I had changed my mind because every time I came in felt more alienating than the last and left immediately. I came because I was told about it and verbally invited with NO mention of tickets. No one said I needed a ticket and she had waited LONG after I had entered and been looking at the items and chosen a few just 10 feet from where she had been sitting to tell me that she wasn't going to sell any of the items to me.
I will never ever return. I felt increasingly awkward and horrible and unwelcome every time I've come and purchased hundreds of dollars in items over the months.
Once I even came on a minor holiday where the sellers were having drinks and a little pot luck in the front of the shop by the register and I had come in to shop and they treated me like I had been interrupting their party.
There is nothing that would get my business back to this place after months and months of worsening experiences and no attempts at even moderate customer service that I excused and dismissed repeatedly. I spent lots of money there anyway and that's on me. I gave many, many chances and that's also on me. But this was the final straw. Usually, I try desperately to be as understanding as possible to all possible situations. Maybe they had a bad day. Maybe they're having a rough time. Except I've run a very successful business and worked LOTS of customer service and this was egregious and over the course of 7 months. Theres no coming back from that long and sustained an issue culminating in treating me the way they did today over the TTPD items after I've come in at least once per week for those 7 months and spent far too much money there because I live so close by. This review is undoubtedly the first time they'll learn my name. They have no idea what they're doing and don't care to learn.
I won't ever come back. I'm glad they're leaving in May. Do not come interrupt their little private parties, they don't want your business, they only want to spend time with each other and treat the store like a clubhouse while charging you tons of money for stuff you (and I) should just be ordering directly from Temu. read more