I went to the Mk store at Katy mills. When I was checking out, one of the rude employees were like are you ready to check out but I was at the register already for seven minutes, like no I'm just farting here .. strike 1 . The bag I wanted had no wrapped bags in the back so she said do you want the floor model I said yes but soon as I said, yes, I started to look at the bag for damages . when i picked up the bag it had starches all on the bag. I show her the scratches and she just shrugged her shoulders . I had to ask if there was any other bag or if she could do something bc the bag was damaged and she just looked so lost,it's a luxury store so if the bag looks dirty, what is the harm and wiping the bag? Is that not your job? rer flag 2 . I found that so rude and I do think it was bc of my race . As I was leaving the store I asked another employee if they sold damaged bags to guest and she was more annoyed I was speaking to her bc when I asked all she kept doing is smiling. she said no then I showed her the bag I just bought and she offered to sell me a cleaner. which I responded and said why would a buy a cleaner when y'all can clean the bag right here right now. she just smiled at me with no responses. I said are yall going to clean it . no response, I said how do you clean it, she said don't use alcohol. so I'm here telling yall this store is nasty and rude read more

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I was out trying to see if Michael Kors could fix the ink stain on my yellow wallet. A waiter gave me a leaking pen and it got all over my wallet but they said they'll reimburse me, coo! Well, I went into MK at the mall and started to explain the situation. The first lady who spoke to me acted like she wanted to help but quickly walked away after the second lady proceeded to ask me "where did you buy it from?"...... I said Michael Kors.... She said "No was it a department or".... She said something else but at that moment i kind of zoned out but quickly came to because I said twice where I got it from and her tone and body language made me itch. I said again that i bought it at a Michael Kors store but in DC. She goes to look up the receipt as if we're wasting her time. When she finds it she asked what was wrong with it and I explained AGAIN. She then tells me that they don't handle coloring.... I just took my wallet back because if she wasn't so worried about offending me we could've avoided that entire spill. Please don't judge a book by its cover. read more

I recently went on a serious purse hunt as my old purse was no longer fresh and lovely. I hadn't thought of Michael Kors as an option, but when I saw a few of his purses in Nordstrom, I went on the hunt for his stand alone store. This store has a variety of options for shoes, purses, and other accessories. When I walked in at 8pm, I was greeted by a very nice young salesman who genuinely tried to help me find a purse that suited me. He brought out a variety of different items with different metal finishes. I'm not a fancy dresser and I could see someone at an expensive store (of higher end of the mid range) not giving me the detailed sales help that this guy did. So, I appreciate his help. I ended up going to several more stores and purchasing at Cole Haan, but Michael Kors made an impression and I will be back in the future. Service matters as well as the product. read more

Michael Kors - Shoe Stores Near Me - Houston, Texas

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I LOVE COACH bags and their return policy! and if your handbag/Wallet etc are fraying at the seams they will either replace it or give you a gift card or store credit to purchase another..If you have your receipt up to 1 year!!! YOU CAN'T Beat that...Michael Kors!! Theirs is ONLY 30 days! NO MATTER WHAT!! Then your Sales Rep tells me to take it to a shoe hospital to get it fixed?! Really!? read more

Michael Kors - LESS THAT A YEAR OLD!! - Shoe Stores Near Me - Houston, Texas

Michael Kors is blasting this season with its black and white ceramic watches, and while I am not a season-follower, they are nice. So I walked in to look at watches and walked out with a handmade purse. Oops. Jenny is the sales associate that helped me out. She was informative and patient with my detailed questions on the workmanship and the warranty of the purse (incidentally, lifetime warranty on Michael Kors handmade goods). Never in my wildest dreams did I think I would get a Michael Kors handbag. The ones I have been eying for awhile are Chanel grand tote and a Prada Nappa Gauffre. So why this purchase - while the purse itself isn't of the finest leather, as I compared it to an Anne Fontaine bag upon bringing it home, I can't complain about its very original ringtote design and the metal detail with the ruched leather. It is also supposedly handmade. That, and I got it with a 40% discount. While I probably would not have bought it without the discount, I am happy with it. FYI on bargain purses - J Crew has a purse for $300 that comes in henna color and is just beautiful - beautiful to see, beautiful to touch. It is supposedly cut at the same leather shop in Italy where Gucci gets its leather. read more

Dear Mr. Kors, This love affair we have going on must stop. Why must your style be so irresistible? From the shoes, sunglasses, watches and handbags I just can't resist. It doesn't help that your sales associates are so damn nice and helpful. By the way, I despise all the sale items you constantly have. If you ask me it's rather annoying getting great deals here. So please stop being so nice, trendy, and affordable because I've just had about enough of you. Love, Valerie (Your secret #1 Fan) read more

Does playing a runway show on a flat screen tv automatically make you fashionable? Does having your salesgirl teetering on five inch heels make the products look more desirable? Does wearing sunglasses while inside the mall make you more of a hipster? I'm not sure. All I can say is that even though all these things make me want to run away screaming from this store, I keep coming back for more. Why? Because of the shoes, my friend. I'm not all that short--just about an inch shorter than the average American woman. So why do I feel the need to wear at least three inch heels everyday? I blame my mother (well, I blame her for almost everything, but this time I'm not actually exaggerating). Ever since I was old enough to wear heels without tripping and breaking my neck (about 7th grade), my mother has put me in some type of heel. Heels make your legs look longer and make you look thinner--this is the mantra that would riddled into my head at such a young age. Years later, I cannot get it out of my head. I seldomly wear flat shoes and when I do, I automatically feel fat and dumpy--regardless of how true it is! There is no convincing me that Cory in flats is half as sexy as Cory in heels. Hence my shoe obsession. I do have a slight problem though. One, I happen to wear the most common shoe size known to mankind so I usually have to jump on shoes the moment I see them before they're all sold out. Two, I have ridiculously wide feet that don't fit into my shoes comfortably, much less heels. And three, I tend to be somewhat of a shoe snob and won't wear anything under $100 (although, I'm a poor shoe snob so I don't go too much over that either). So this is where Michael Kors comes into play. These shoes are comfortable. I have a few pairs and each are at least three inches high and I wear them all the time. I park in a free lot and have about a ten minute hike each way through grass, gravel, and dashing across the street to avoid becoming road kill--and these shoes haven't let me down yet. Yes, the store is a bit ridiculous with alt the white everywhere, the fashion show parade on the tv, and the uppity salespeople, but do your feet a favor and be fashionable, yet comfortable. (Also, they carry a bunch of sunglasses and purses, though I tend to go straight for the shoes.) read more

Great customer service and excellent displays! I've been on the hunt for a new purse for a while, but I'm sure picky, I always say the purse finds me. Well sure enough, I was on the escalator going to another level and bam I saw the most gorgeous purse! I finally had a chance to get back to the store. And of course bought the bag. It's a nice layout, not too much stuff, but still a good selection. No pushy sales staff, although I was on a mission. They were helpful and friendly. read more

My friend bought a wallet from here. Her handle for the wallet recently broke so we took it in to see if they'd sell her a new one or at least fix it, they told us to go to a shoe repair man and that they can't do anything about it and quickly turned us away. Not happy with them at all and this was the galleria out of all places. read more

My husband & I went to MK's Aug 13th, we were greeted by Alex Rodriguez, who was so polite & helpful!!! My husband saw an Oversized Mens Watch that he loved!! I went back to MK on Tuesday to purchase the watch as a surprise for my husband. The sales woman was also very polite & did a great job. Today is Thursday, & I just received a call from Mr. Rodriguez. It was sooo thoughtful of him to give me a courtesy call & see how we were doing, even though he was not working at the time of my purchase!!! I give Alex & the store itself 5 stars for being so courteous. Next time you're in Michael Kors, Houston Galleria, be sure to ask for Alex!!! I have a few upcoming purchases that need to be made, & I will definitely ask for Alex to help with the sale!!!! read more

I went to buy a present. I asked for the price of a bag and they told me one price. I said ok. I take it. When i went to pay, other girl told me that the price was different to the one they have just told me. I point that out, but they said that i was lying.... poor service. They shoul have accepted they mistake i would have bought a different bag that i also liked. They dont mind on the customer. If you like Michael Kors, just go to other shop or buy online read more

I LOVE Micheal Kors but some of the employees here are RUDE and judgmental. I received a Micheal Kors bag as a gift and the first day I was using it it broke. I wasn't sure where my Aunt purchased it so i brought it to the store. The sale lady very rudely told me it was from a department store. I was going to purchase a bag in the Micheal Kors store that day but turned around and left. read more

If I can give ZERO STAR I will do that, but unfortunately they don't have less than one star in Yelp. This store has the worst customer service I've ever seen in my life. I went to the Galleria branch and I wanted to buy a purse, they did not have the one Wanted, and the sales person ( Genes ) promised me that she will order it for me and call me to get the credit card info over the phone. I called next day and she told me that she ordered it from Baybrook Mall. Everyday I call to ask they tell me that she is busy or she is not in the store and every time I leave a message to call back but she never responded. I called today the check and i left a message for her because she was busy with a customer, then I decided to call again because she didn't call back, she told me that she was busy and she puts me on hold for 15 min, after that she disconnected the call. I called back again and they put me on hold for another 15 min and a guy answered me, he said that he is one of the managers and his name is ( Joe ), I asked him for the style number because I wanted to go directly to Baybrook Mall and get it over there as soon as I have an order under my name, Joe gave me a wrong style number, I called back to get the correct one they said that he is busy and he cant talk to anyone. Ruby helped me to get the style number. I called Baybrook Mall to double check my order, but they told me that there is no order placed under my name and this style number is sold out. Well, why Genes told me that she placed the order and lied on me? Very unprofessional Staff, and very bad customer service.GALLERIA BRANCH IS NOT RECOMMENDED AT ALL. read more

Incredibly rude and unprofessional sales associates. The collection is nice but the condescending attitude of the sales associates ruins the experience. I've been in the store multiple times and I've noticed that on days I'm dressed nicer (decent amount of makeup, high heels, expensive looking clothes/bag) the sales staff come flocking to you otherwise they just kind of stare at you waiting for you to leave. read more

All I can say is WOW WOW WOW! I loved the MK store in the Galleria. Keisha helped us out and she rocked. She help my boyfriend and I definitely make the Right choice! Thank you! Thank you! Thank you! read more

About a month ago, I purchased a MK Collections bag. It was a midnight blue tote with brown straps. Love the color combination and textured leather. I had seen the bag previously but didn't want to pay the $895 retail price. However, on the day of purchase, it was 50% off so I was happy to get the bag for about $450. A few days ago, I noticed that the color was starting to wear off and it appeared to be a white/gray color on the edges of the bag which has feet to protect it. I returned with it to the Galleria store where it was purchased The salesperson who said she was a manager explained that it would need to go to the warranty dept who would decide if it could be repaired or replaced. If it is determined to be a defect, the bag will be replaced. If not, it will be repaired. I asked how long the typical repair takes and she said 4-6 weeks. Unacceptable!! I love the bag and told her that. However, at that price point, there is no reason we should even be discussing repair for a bag I carried about two weeks during the month I have had it. Again, I love the bag but the quality is a concern. In addition, the salesperson was a bit nonchalant about it and that was a problem for me. She only apologized after I told her I had a problem with her approach and handling of the situation. At this point, the bag will be sent to the "warranty dept" on tomorrow and I have to wait to hear from them. Not the kind of service I expected from the MK Store. Unfortunately, this was my first MK bag. Not a great first impression. So, now I wait. read more

(Reposting this as I somehow managed to post it to the Memoprial City Mall site, not the store site.) Wow! What a difference a few months makes. I shopped this Michael Kors store mid-year last year and left thinking I would never spend another dime there. The staff were wandering around, looking like they would rather be anywhere but there. The blond woman who checked me out couldn't have been less interested in me. But I made 2 visits back to purchase specific items around Christmas time. Now they apparently have a new manager. She's drop dead georgous and has made a BIG improvement, smiles everywhere, people keeping busy, they know about their merchandise. She handled a difficult return and was polite, professional and the customer left happy. This is my area of expertise and I know about great customer service...this store now shines! read more

absolutly horrible they sales people are sooo pushy stop being like that just leave me alone if i need anything i will let you know the guy who works here is horrible ne also works at baybrook store trash trash trash he needs to go like asap he is soo pushy and rude read more

I went to the Galleria and tried to return a pair of unworn shoes that I paid full price for. The girl at the door looked at the shoes and saw my receipt - them she snidely told me you can't return them because we have a 7 day policy. She then said, "now you can remember this for next time." She was rude and she was lying. I called Michael Kors and they told me as long as it's within 30 days and you paid full price - you are allowed the option of a full refund or equal exchange. I never want to go back to Michael Kors in the Galleria again. read more

Went looking for a tote for my iPad. I was ignored, by three sales associates, while they kept talking among themselves without any of them trying to help. I approached one of them which directed me to another associate as I asked about the product she reply by saying that they don't carry anything like that at the store and that I had a better chance finding it at a retail store. Never offered to look it up online which is where I had seen it, thinking that I could find it at the store. I left the store because I felt very unwelcome. read more

please please please bring me some headscarves, headbands and ponytail holders!!!!!!!!!