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Katy, TX

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DXL

3.8 (8 reviews)
Open • 10:00 am - 9:00 pm

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5 years ago

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H&M - Beautiful and stylish displays. I bought one outfit straight off of a mannequin!

H&M

1.7(10 reviews)
1.2 mi
•$$

When it was announced this place was opening at Katy Mills there was an excitement in the air…read more People couldn't wait for H&M to open! Then it opened. Meh. I just don't see why people "love" this place. Yes, there are classic pieces here, but you can get classic pieces at any department store. I just don't see the big deal. I come here every time I am at the mall because I think eventually I'll see something amazing and then it will all click. Well nothing has clicked yet.

First, I was surprised to discover that customers were expected to scan and ring up their own…read moremerchandise, while the employees at the registers were only assisting with cash transactions and returns\. As I proceeded through the self\-checkout process, I noticed several pricing discrepancies: - **Slacks advertised for $19\.99** were ringing up at $44\.99, despite a sign clearly displaying the $19\.99 price\. - **Clearance pants marked $14\.99** with a clearance sticker were ringing up at $39\.99\. When I brought these discrepancies to an employee's attention, I was told there was nothing he could do because the prices were determined by the computer\. I then requested to speak with a manager\. Unfortunately, the manager's response made the situation even more frustrating\. She refused to honor the advertised $19\.99 price for the slacks\. Regarding the clearance pants, she explained that if a clearance sticker is even slightly lifted, the store will not honor the marked price\. She then stated that she would make an exception "this one time\." I found this comment extremely inappropriate and embarrassing\. It felt as though she was implying that I had somehow tampered with the clearance sticker\. I explained that the sticker was already attached to the merchandise when I selected it and that it was not something I had placed there myself\. **As a paying customer, I should not have to feel humiliated or embarrassed simply for asking a store to honor its displayed and marked prices\.** I was not requesting special treatment\. I was asking to pay the prices that were advertised to me while shopping\. What disappointed me most was not just the pricing discrepancies but the lack of professionalism, accountability, and respect shown when I attempted to resolve them\. I understand that pricing errors can happen\. However, the way employees and management handle those situations makes a significant difference in the customer experience\. This experience has left such a negative impression that I have decided not to return to this H&M location\. I would appreciate H&M Corporate reviewing this incident, particularly the store's pricing practices, its handling of clearance merchandise, and the customer service training provided to management\. Customers should be able to shop with confidence that advertised prices will be honored and that they will be treated with dignity and respect when raising legitimate concerns

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H&M
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DSW

DSW

2.9(18 reviews)
0.0 mi
•$$$

Outstanding Customer Service at DSW…read more I have shopped at this DSW location on numerous occasions, and I am pleased with the service 90% of the time. The team is welcoming, caring, and genuinely committed to providing excellent customer service, and it shows in every interaction. Whenever I have had an issue, the staff has worked diligently to resolve it. Recently, I needed to return a pair of shoes, but the return process became complicated due to multiple discounts and promotional codes. Natasha stayed with the issue until the end of her shift and made sure the next manager was fully informed and ready to assist. I truly appreciated her commitment and follow-through. On another occasion, the wrong pair of shoes was ordered, and the store was unable to reorder them. Natasha again took the initiative to explain the situation and offered to connect me with another manager if I had any questions. What stood out most was that she never made me feel like the issue was simply being passed along to someone else. She maintained ownership and ensured continuity of service. Natasha is an exceptional leader. I have observed her handling customer issues in the store on numerous occasions, always with professionalism, patience, and dedication. Lesly, Christina, and the cashier team are also consistently pleasant, friendly, and helpful. I always look forward to shopping at this location because the staff makes me feel welcome and at home. Their teamwork and commitment to customer satisfaction truly set them apart. Thank you, Lesly, Christina, Natasha, and the entire DSW team for providing such a positive shopping experience.

I like shoe shopping here. I always walk out with something, even when not shopping for myself…read more Today I came with my wife so she could get some casual shoes. Some how, again, I'm walking out with two pares of shoes for myself! Whether you're looking for dressy (we got our shoes for my daughter's wedding here), casual, outdoor fitness or whatever they have something. AND if not in your size DSW will ship no charge to your home. Prices are also reasonable here. Almost everything is on sale always, lol Finally, the people here are all fantastic. How they are able to hire so many nice people says something for the company management

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DSW - Shoes

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DXL - shoes - Updated November 2026

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