Shouldn't feel anxious about how the employees will react to returning online items. They don't…read morelike when you return clothes and actually make you feel like you have to buy something. The taller lady is very rude and unapproachable, and the lady behind the counter looked at me when I was paying for a pair of jeans not on sale and said, "are you sure because these are full price?" Condescending. Don't think I'll be returning to this store anymore.

Has to be the worst store! They don't want to help you at all. You ask to order something and…read morethey tell you it is out of stock when it is not. They are liars and lazy sales people. If I could leave 0 stars I would because they don't even deserve a star.

This was the first visiting this store in this location! Inside the store is nice and clean as well…read moreas workers are quite friendly! They are providing a good service with a good value to the customers! Many shoppings options are available as they cover from young to old as well as furnitures! I picked up a nice candle and I like it! Keep up the good work! Cheers

Half of the employees here have a horrible attitude. I definitely noticed the lady cashier for the…read moregeneral store arguing with customers. I tried to mind my own business but she approached me, at self checkout, rustling around her Stanley cup with an aggravated look on her face. The store was neat and clean overall.

*************SUPERB CUSTOMER SERVICE****************…read more This team of individuals at this location DELIGHTFUL, COURTEOUS, FRIENDLY AND GENTLE. They are led by an amazing manager. It was such a splendid service moment in time that I really don't know where to begin. I sat in car for a minute contemplating on what I wanted to buy, prepare my BBW app (Horrible service and WIFI we all know so Well once you reach any register) and also have a list ready. Well as I begin walking to the door, I was being nosey watching a couple leave PETS SMART training their dog in the parking lot. As I walked in , there was an associate who appeared to be trained at CHICK FIL A (SHANEKA), who greeted me with a smile, bubbly attitude, basket in hand and already showcasing the new scents samples. FREE SMELLS EVERYONE!!!! CHILE SHE ALMOST MADE ME BUY THE WHOLE STORE. She was knowledgeable, courteous, kind, sweet and mostly exemplified patience. She showcased patience by offering several scents while making the best decision. Then I called my boyfriend on FACETIME to ask if he needed any more scents and he of course he needed more (WHY DID I OFFER). She politely listen to all his request, offered him to try new scents, and of course encouraged him to buy the whole store also. We were able to find all of his request except one item which I was able to locate at another store, then I proceeded to find my items. As I was shopping I overheard her talking to another guest in the store and you could tell he was not having a pleasant day. I heard her offer him encouragement, assist with his shopping and before he left he was smiling and thanked her for cheering him up. BBW has a true gem with SHANEKA Then I was greeted by the most amazing manager MONICA!!!!! Oh my goodness on what planet was she found. This lady is the epitome of how you lead a team of individuals. She not only leads by example but she assist wherever is needed. I almost did not know she was the manager because she fit in with everyone working and assisting guest. Then I proceed to the register and was greeted by VALERIE and APRIL (New Associate). Two of the sweetest individuals ever. VALERIE was training APRIL and they were patiently waiting as I was checking and making sure I had everything I needed. The store was giving away a free travel item yesterday which was a plus and all of my items were bagged well and I was asked if I found everything I needed before leaving. APRIL will be a great asset to this company and VALERIE needs to be the designated trainer. EVERYONE AT THIS LOCATION WAS WONDERFUL. I was unable to get everyone's name but I wanted to make sure I acknowledge the people I interacted with the most. THIS STORE IS A MODEL STORE AND THEY DESERVED TO BE RECOGNIZED. As I was preparing my review. I called the store to make sure I had everyone's name correct and spelled corrected. I was greeted by LACHEYA, LORD JESUS you can see her smile through the phone. She spoke so eloquently and poised. Her manners were impeccable, stating " YES MAAM" with every remark I made. NOW CORPORATE I KNOW YOU CANNOT BELIEVE I WAS NOT COERCED, BUT PLEASE BELIEVE I AM A HONEST REVIEWER AND I WANT OTHERS TO EXPERIENCE WHAT WAS DISPLAYED TO ME. I AM LOOKING FORWARD TO RETURNING. Last but not least the display of items was gorgeous and store smelled amazing.

Well organized store with very friendly, helpful, and masked employees. My oldest daughter had no…read moreproblem locating what she was looking for. She also had no problem using her coupons. The family will definitely return to this store.

I once liked shopping in this store. I've bought a few jackets, some slacks and some shoes in the…read morepast. Now the service is so poor I don't any longer. It isn't small things either. I could prattle on about on outrageous act or another but it's not worth it. JS Banks off my list. It cost me $900 to learn that lesson and all I have is one sport coat that fits great and another that will never fit me. Anyone know a better Men's Clothing Store?

Alondra helped my husband find a rental suit for our sons wedding. She was super professional and…read moreefficient. Very friendly and wonderfully helpful. Nice store with great selection.

Athleta is one of my wife's favorite shops, so of course I have to stop here for Christmas…read moreshopping! What I like is that the store offers a nice line of clothing and the people here are super helpful. Of something I wanted wasn't available in her size the store set up a shipment directly to my home. So not only did I walk out with two full bags of closets, but three days later I base two more packages to wrap. Seems getting paper cuts is my penance and I'm happy to serve it!

Andrea - was so helpful. I explained the type of items I was looking for and she picked out a bunch…read moreof stuff.. stayed near me to help me out and went really above and beyond. Such an asset!

I love J Jill and I love this store! Thank you J Jill for opening a new store in the First Colony…read moreMall outdoor shopping area! I wandered in here today as I was shopping. I was so pleased to see it was open, I knew it was set to open this summer. I love the bright interior. The store is well laid out with very friendly and helpful staff. They carry misses and petite sizes in the store but if you want women's sizes (1X - 4X), they can order it for you and you get free shipping. Today when I went in, I was helped by the store manager, Kismari. She is very knowledgeable and knows her products. She acted as my personal shopper as we wandered around the store picking out items. She really listened to what I wanted and was able to pick items that suit my tastes. I've shopped online with J Jill for many years and know the fabrics and love the clothes, but to have that extra touch of having someone walk the store with me was great. Kismari sat down and checked on size and color for all my items that needed to be ordered since women's sizes are all ordered and then delivered to your house. She also explained all the promotions to me so I could save as much as possible. She took the time to find out that I'm a teacher which means discount! Teachers receive an extra 15% off of all regularly priced items. She also told me about opening a credit card with J Jill. I really really didn't want to open a credit card, but as a frequent J Jill shopper, the perks just couldn't be ignored! I'm so excited about all my items coming in the mail. I'm also excited that I can return anything that doesn't work for me to the store. The store is so easy to get to. I parked within 10 feet of the entrance and walked right in. I love that it is located in the outdoor mall area because I don't have to go into the actual mall. If you love comfortable casual women's clothing, this is a great place to shop and say hello to Kismari for me!

The store is well organized and laid out. The sales lady greeted me promptly and asked how she…read morecould help me. I wasn't familiar with the J Jill brand so I looked around to see if anything caught my eye. While the styles are not exactly me, I did see a couple of items I liked so I inquired about tall lengths. I was informed that they do not carry tall length in store or other. The sales lady also informed me that sizing is generous for this brand and the size small may be a little roomy on me as well as short. I appreciated her giving me this truthful information rather than just trying to make a sale. The clothing I looked at was quality clothing and pricing was reasonable. The kind attitude and helpfulness of the sales lady as well as the store itself deserve an A-OK. I'd be willing to come back again and browse. It's possible they could start stocking tall lengths and adjust sizing in the future and I could find something.

Easy to find fun gift items at this Katy Mills Mall location…read more Found some winter avalanche brand soft workout leggings. Very friendly service with several employees asking if needed any help. Typical low prices . Well organized store. Worth a look! ¹

Clean store, lots of options. Everything was in order unlike some Marshall's. Enjoyed shopping with…read morethem and finding treasures.

Immediately the beautiful smells hit you when you walk in the door. So many cute items and a lovely…read moreassortment of gifts for everyone. Unique and fun, serious and beautiful. Fun store to shop for others, and find unique items for yourself .

In all my homegrown Texas living, I've never experienced such racism until walking into this…read moreapparently new management Hallmark. Never again. The clerk was beyond rude her silence could kill a cat. And I never wrote or have written a review of this magnitude especially seeing that I travel for work. I've been everywhere and this "use to be" neighborhood spot is the last place I will ever go and spend a dime.