Im a frequent Francesca's shopper, I have an account and was returning a dress. I didn't have my…read morereceipt but I paid for the dress with card and used my account for my purchase. There's a new lady who seemed to be under the influence of some sort... shaking and fidgeting talking over everyone saying they couldn't look my receipt up, but even her subordinate knew that you could in fact do returns and look up receipts using my number if I used it with my purchase. Either she was just too high to remember her training or she didn't want to do it bc I was black ( which this is what I truly feel it was). Either way one of the WORST experiences at this Francescas! I do appreciate the younger woman's knowledge and willingness to assist along with the shirt gray haired older lady who did in fact find my receipt along with completed my transaction.

Customer service sucks absolutely rude employees. I went in for a return and got ignored patiently…read morewaiting by the register.

Shopping at Loft-La Cantera after a nice Bruschetta Board lunch at Postino's with my friend…read more Check out their back to school specials. Sign up for their rewards program which includes birthday rewards. Parking in the center is challenging, but lots of parking available in the garages. A good place for shopping or window shopping.

I was shopping for a birthday outfit for my girls' trip and was overwhelmed with decisions. The…read moresales associate, Andy and Calvert took time to bring me options and sizes. I arrived feeling down and left happy. Also, everything was 50% off!

Very disappointed in Chico's. I've always loved their clothing, but my latest order never…read morereceived. I spoke with the people in charge there, but have not received my items or a refund. I would not recommend shopping at Chico's.

While this location had what I was looking for, I could not get assistance while in the store. I…read morewas there mid day on a weekday. Not busy in there at all. I'm new to this chain and was looking for one specific item I had seen online, so I wanted to try it on to see the fit. A staff member finally pointed across the store to the item so I could locate it but did not extend her assistance further. Then once I went to purchase, no one could give five minutes to assist there either. One was busy helping someone else (although didn't actually see anyone), one was "about to get on a conference call" (10 minutes later) and finally the 3rd seemed preoccupied and said she was joining that conference call too. I think I saw at least 4 employees in there - none of which seemed too eager to help this paying customer. I've never been a chicos shopper. And I don't think I'll become one in the future after that visit.

Has to be the worst store! They don't want to help you at all. You ask to order something and…read morethey tell you it is out of stock when it is not. They are liars and lazy sales people. If I could leave 0 stars I would because they don't even deserve a star.

I absolutely loved my experience in this store. I actually was about to walk out, I lost a lost of…read moreweight recently and shopping makes me nervous, but one of the ladies who works there noticed me. Her name is Erika Saunders and she was AMAZING. Kind isn't enough to describe her, when she realised why I was about to walk out she was entirely encouraging and understanding. She found me pieces that I enjoyed, catered to my needs and made me feel confident. I'll definitely be back. I now have dresses that are not only beautiful but fit me like a glove! Highly recommend the store and this experience. Thank you Erika!! You're awesome!!

Yayyyy! The manager Michelle is back! Love love love her! Really loved Kristina also , Their whole…read moreteam is wonderful now! Holly and Tracy are Amazing as well.. The clothes are such wonderful quality and the ladies there are so skilled at picking out things for your body type. They all are very outgoing and very helpful.my favorite place to shop !

I went to White House black market for the first time to shop for my new job. I spent three hours…read moretrying on different outfits and ended up purchasing $2,000 worth of clothing. However, after checking out, I was not informed about the specialty tags that, once removed, would make the items non-returnable, even in case of a manufacturer defect. One of the items I bought was the Sleeveless Lace Fit & Flare Midi Dress. It was beautiful and the size I tried on in the store fit perfectly. However, on Easter, while waiting for my boyfriend to get ready, I realized that the tiny shoulder straps were not holding up the dress properly. After just ten minutes, the weight of the dress caused the straps to slide down, revealing about four inches of my bra. Not wanting to leave the house with my bra showing, I decided to return the dress. When I explained the situation to the store, they informed me that the $250 dress could not be returned. Despite my explanation, they allowed me to leave the store with the dress. Frustrated with this experience and the amount of money I had spent, I wanted to return the rest of my purchases due to concerns about potential manufacturer defects and this particular situation. The store workers initially resisted my request, but when I mentioned contacting the district manager, they quickly changed their stance and offered me a store credit. However, I was still at a loss of money and left with only a store credit. To make matters worse, the store workers inspected the dress as if I had worn it extensively outside my house, treating me with less than human respect. They even pointed out a tiny light yellow dot on the dress. After I stated AGAIN I never wore this dress outside the house and maybe it happened in the store she didn't say anything. My mom who has work in retail for over 40 years was on the phone while this whole experience was going on was Appalled. PLEASE TRAIN YOUR STAFF ON MAKING SURE THE CUSTOMER IS AWARE OF YOUR RETURN POLICY. This might be the first time in my life a retailer didn't explain this. Clearly after spending 2,000 you can assume greed was involved. I am disappointed with this whole experience and the way the store handled the situation.

This store has very cute clothing, but is extremely pricey. I don't know why the chapstick is ten…read morebucks but that's ridiculous. The past couple of times I have been in Emily has assisted me and she is such a sweetheart, I enjoy her personality and passion for working at this boutique, she always gives me honest opinions about how things look on me. They don't get new clothes very often and what they do have is very expensive, when you could go to Target, J.C. Penney or Macys and get a similar look for much much cheaper.

Very cute and chic boutique! The sales representative was very helpful with setting up my dressing…read moreroom and offering suggestions for certain pieces. I found a cute top and skirt off their 50% rack! Definitely a hidden gem in the Cinco Ranch area. You'll find unique pieces that aren't sold in the mainstreamed stores. Quality and design.

Everything here is final sale. No refunds at all. Nice stuff but so expensive and they don't…read moredisclose this policy when you purchase. My wife bought an emergency outfit for daughter here (cheapest thing in store was $50) and I tried to go back 30 min to return and was told store credit only on everything in store with many items final sale no store credit either

Love, love, love Studio 12.20 in LaCenterra! They have women's, children's, and men's clothing! I…read morenever leave empty handed! :) So many unique gifting options too! The best boutique around Cinco Ranch!