Great discount store in the community! So happy that we…read morehave Ross in this area! Many goodies are sold with great prices! I grabbed some stuffs for myself! :) Excited to come back to look out more goodies Come and enjoy shopping for those who like Ross! Cheers

Extremely disappointed with towel purchase & poor customer services…read more I recently Nov.11/2024 purchased towels from the Ross Store located at 26944 FM-1093, Richmond, TX 77406 and was thoroughly disappointed with the quality. After washing them I discovered that they shed excessively causing my dryer machine to get stuck not once, not twice, but three times! To make matter worse, when I attempt to return the towels, the store manager that was today Nov. 14 at 4pm, refused to provide a refund citing that the towels not longer had their tags. However, I showed her the receipt and the credit card that I used to pay the towels. Also she explain to me that without the tags they can't resell the towels, really? . As a customer, I expect a basic level of quality and functionality from products, specially households essentials like towels. The store's inability to stand behind their products and provide adequate customer service is appalling.

I always find just the right dress for every occasion. They have the best service! They always have…read morenew inventory.

Return policy during the holidays - terrible customer service. Purchased two bracelets and was told…read moreon day 12 that they won't let me exchange even though it is a Christmas gift during the holiday season. I was prepared to exchange for a more expensive item but I was told I should have asked for a gift receipt. As a repeat customer I'm beyond disappointed and will not be back.

I dropped by Southern diva's boutique thinking it was the lingerie shop it used to be. I walked in…read moreand was greeted immediately with a smile. I realize that it was not the same shop as it used to be and took a moment to look around. They had all kinds of really great stuff in the shop. They took a moment to talk to me about what they carried in the kind of shop they were all about. She also was sorry that I was not able to purchase lingerie because they did not carry it there. I took some photos because their shop was super cute they had jewelry and some other specialty items. It was really not my cuppa tea but I thought that it was a super cute shop and they were super friendly as well. If you were a southern diva then the shop is for you! I took pictures I'm almost everything. Super cute

Thank you for your help today ladies!! My beautiful curvy…read moredaughter loved the off the shoulder blouse and Cash and Hank t-shirt I bought today for her early Valentine!! The sizing was perfect and she was happy! Thank you for helping me get her out of her warm up pants and crocks! Lol!!

We had such a great experience at Windsor! My daughter is very picky about dresses, and Tori went…read moreabove and beyond helping her find the perfect banquet outfit. The dress she originally wanted had loose stitching, so Tori searched all over the store after seeing there were two more in her size in inventory and found the perfect one for her. She was incredibly patient and helpful the entire time, even staying past the end of her shift while my daughter finished deciding on shoes. Tori also checked the back multiple times until my daughter found the perfect pair. We were so grateful for her kindness, patience, and dedication. Beautiful clothes, reasonable prices, and amazing customer service. Definitely our go-to store!

Brought my daughter here to shop for a dress. Wasn't particularly happy with the service . No one…read morecame up to us to offer help and not a great selection of clothes. My daughter was able to pick out a few things but we'll try JCPenney next

It's a clean Walmart. Now they online shopping carts to block some of the isles. I have never had a…read moreissue with employees. Now they do need to open more lanes during busy times. There was only three open today at 8:00. Prices are fair!

Very nice and very clean . The first one I been to that's not super crowded or junky. This is…read morelocated next to that Tjmax. The subway has 5.99 foot long deals inside !!!!

Drake has something to sat:…read more Ever since you went to Ross you You got exactly what you paid for Running out of sale items til they get more Buying slutty dresses I ain't seen before Ever since you went to Ross you Got a reputation as a shelf hound Left me in the car and I feel left out Spent a couple hundred made me stressed out Ever since you went to Ross you Started dressing for less and going out more Glasses of champagne out on the shop floor I actually like Marshalls quite a bit more If you want to dress for success, talk to Roxette. If you want to dress for less, try Ross. This Ross in Richmond is not a bad one, and one which Barbi usually comes to on a fairly regular basis. She thinks it's pretty good and I have to say she's not too far wrong, as she really finds some good stuff here every time we come, and like many other Ross locations it can be a gold mine for finding good stuff. Come and check it out for yourself.  I don't often give 4 stars to chain discount clothing stores, but when I do... you should get in the car and Ross over here.

Always disappointing to visit this store. Everytime you go there, they have only two fitting rooms…read moreopen and a huge long line. People just leave stuff there and leave after they already have spent hours in store to choose clothing. If you ask the staff to open the other side of the fitting room, they just role their eyes with disgusting attitude. Utter disappointment. I gave one star because there was no option to enter zero.