I visited the Polo Ralph Lauren Outlet at Katy Mills on November 19, 2025 intending to make a…read morepurchase, but unfortunately the experience was very disappointing. When I asked for assistance regarding sizes and promotions, I received little to no engagement from the sales staff. The interaction felt dismissive and unwelcoming, which is not the level of service I expect from a brand like Ralph Lauren. I followed up with both store management and corporate. While an apology was eventually provided, the overall handling of the issue -- including how my initial concern was closed without resolution -- left me dissatisfied. I hope this location takes customer service more seriously moving forward.

Friendly staff, clean and organized store. Nice discounts throughout. I found exactly what I was…read morelooking for and a staff member was eager to assist me. I only wish this location provided gift wrapping or boxes. Enter near door 2 or the Cheesecake Factory and turn right.

I once liked shopping in this store. I've bought a few jackets, some slacks and some shoes in the…read morepast. Now the service is so poor I don't any longer. It isn't small things either. I could prattle on about on outrageous act or another but it's not worth it. JS Banks off my list. It cost me $900 to learn that lesson and all I have is one sport coat that fits great and another that will never fit me. Anyone know a better Men's Clothing Store?

Alondra helped my husband find a rental suit for our sons wedding. She was super professional and…read moreefficient. Very friendly and wonderfully helpful. Nice store with great selection.

Finally decided to check out the place with the $25 Naked Buck Boxer Briefs. The store is pretty…read morebig, with a clean layout, and huge selection of workwear and gear. The staff seems to always be friendly and helpful, making it much easier to find your way through the vast offerings. At the register you will feel the sticker shock. Unless you catch the sales that Duluth offers, you will find that their prices are...well, pricey. Most of the clothes seem pretty durable. I absolutely love my Fire Hose Jacket!

This is a fantastic clothing store!…read more I drove past Duluth golly knows maybe a thousand times but I finally came here in December'22 to try some Christmas shopping. Boy, both the store and I profited from that! I bought gifts for my wife, daughter, son and three dogs. Most of the clothing is styled as work blue collar work clothes and many are just that. Having been a sailor, welder, plumber, carpenter and electrician; these are what I like to be wearing.

DO NOT, I REPEAT, DO NOT GO TO THIS STORE!!! Costumer service is horrible, they don't ask if you…read moreneed something and if you ask them they almost tell you to look it up yourself!! We tried to return a tie that my husband bought at the Galleria store and we payed cash and they didn't wanted to give us the money back because the receipt had a little rip, they said they could only do a gift card! Ridiculous!!! If you can, Make the trip to the Galleria store, they are AMAZING over there, specially John, he is the best!!

This location seems to be the smaller of the Houston stores. They have a fair selection, but the…read moresizes are often picked over. There also seems to be an issue with short staffing. I always have to wait at least 5 minutes for someone to check me out.

Orgassm Organic have wide ranges of organic clothing for women, men and babies .We are focused in…read moreproviding you with an effortless and versatile collection of high quality Premium Super soft Organic Fabrics that feels good on your skin... We have a full line of timeless,eco friendly clothing and lingerie. We remain committed to Organic Cotton to minimize our impact on the environment and improve the conditions and quality of life for the people who make our clothing. ORGASSM ORGANIC vision of organic cotton farming, responsible manufacturing, sustainable and ethical certifications, and values-based shopping. Our mission is to change the apparel industry for good. FEEL GOOD ORGANIC COTTON All our Products are made with Organic Cotton, which is produced without the use of any toxic chemicals or fertilizers. All our products are Fair Trade USA Certified and GOTS (Global Organic Textile Standard) Certified. Which means our products are not manufactured in the sweat shops and all our Farmers and Workers are paid a living wage. Fabrics are inherently soft ,breathable and provide utter comfort in the warmest weather conditions. We strive to make our products allergy free. Now you can not only change what you wear, but you can "Wear the Change"!

They sell final sale items without telling you. Very unhelpful rude manager at the store.read more

DO NOT ORDER ONLINE from Sak 5th Off, if your order did not arrive, they are not responsible for…read moreit! Bad customer service! I called multiple time about 2 months now, never get my money back. Go shop Macy and Nordstrom

The lazy associate left the tag on my shirt . I asked her to recheck the shirt, she said oh it's…read morethe door everyone goes off. I got home and a sensor is on the shirt . Now I have to drive a hour to get this sensor off.

Great big store with lots of great clothes. I was really disappointed with their Black Friday…read moresales, 30% off really? When others are 50% off and more. The employees are ok as far as being friendly and they don't ask you if you need help. So the customer service area can definitely improve here. It's absolutely awful. In the fitting room it says that if you need a different size to ask their staff, hmmm how? Nobody is ever at the fitting room. You just walk right in. When you come out if someone is there they don't even ask you anything. They just keep doing what they're doing. The lines are long because there is always only one person checking people out while others do nothing.

Missed saying only 1 pair was delivered, not 2 as the email confirmation. Giving up on getting…read moreanything resolved!

The shop assistants had a very important conversation because they seemed very annoyed when I asked…read morefor help.

My husband and I visited Katy Market for the first time in a couple of years. Wow, the City of…read moreKaty has changed so much. They are busy turning old town Katy into a destination. I look forward to seeing what opens up. This particular store is super cute. I love this style of clothes and the offerings here are so much more affordable than similar boutique shops in the Katy/Fulshear area. I bought two tops and look forward to shopping here again. The owner is as very friendly and I enjoyed visiting with her while I shopped.

Owner stated that the shop has a large presence on e bay, might explain the mixed bag of offerings…read morein this newly opened location. Most clothing is pre-owned, but not vintage. As a picky consumer nothing appealing that I would want in my closet, there is a lack of quality/fun dress it up factor. Ann Taylor and Tory Burch labels do not scream Hippie. Inexpensive (maybe some locally made) jewelry, shoes, handbags and a few "made in China" vases, etc. Location is super. Really wanted to like this place, needs some vision and intervention. Nice touch to offer cookies and lemonade on a blistering day. Time will tell.