Outstanding Customer Service at DSW I have shopped at this DSW location on numerous occasions, and I am pleased with the service 90% of the time. The team is welcoming, caring, and genuinely committed to providing excellent customer service, and it shows in every interaction. Whenever I have had an issue, the staff has worked diligently to resolve it. Recently, I needed to return a pair of shoes, but the return process became complicated due to multiple discounts and promotional codes. Natasha stayed with the issue until the end of her shift and made sure the next manager was fully informed and ready to assist. I truly appreciated her commitment and follow-through. On another occasion, the wrong pair of shoes was ordered, and the store was unable to reorder them. Natasha again took the initiative to explain the situation and offered to connect me with another manager if I had any questions. What stood out most was that she never made me feel like the issue was simply being passed along to someone else. She maintained ownership and ensured continuity of service. Natasha is an exceptional leader. I have observed her handling customer issues in the store on numerous occasions, always with professionalism, patience, and dedication. Lesly, Christina, and the cashier team are also consistently pleasant, friendly, and helpful. I always look forward to shopping at this location because the staff makes me feel welcome and at home. Their teamwork and commitment to customer satisfaction truly set them apart. Thank you, Lesly, Christina, Natasha, and the entire DSW team for providing such a positive shopping experience. read more

I like shoe shopping here. I always walk out with something, even when not shopping for myself. Today I came with my wife so she could get some casual shoes. Some how, again, I'm walking out with two pares of shoes for myself! Whether you're looking for dressy (we got our shoes for my daughter's wedding here), casual, outdoor fitness or whatever they have something. AND if not in your size DSW will ship no charge to your home. Prices are also reasonable here. Almost everything is on sale always, lol Finally, the people here are all fantastic. How they are able to hire so many nice people says something for the company management read more

DSW - Shoe Stores Near Me - Katy, Texas

I'm still in the store, and have been here 45 minutes. No one came to help. The manager (glasses hair in a bun) walked around with a new trainee it seems. I cannot and will not return. read more

DSW - Shoes - Shoe Stores Near Me - Katy, Texas

3.3.23 Came in looking for some new shoes for spring/summer. They had tons of shoes but none that I just loved. I have gotten to where I only buy stuff that I just really love. If it's just OK, it stays. I was happy to see a lot of selection in my size. Hopefully next time I will find something amazing. The store was organized and the staff was adding new merchandise to the aisles. They also had a large clearance to shop from and some really great deals too. read more

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William was phenomenal! I sent my husband in to buy some Uggs for my niece and he went above and beyond to help him! Thank you, it's been a long time since we've received this level of customer service! Thank you! read more

It's 11am on XMas Eve. Check out line is approx 20 people deep. 1 clerk at the registers. Why????????

It's a DSW and 3 bit smaller than other locations, but not small enough to justify only having 2 or 3 registers. When I see a long line? I sometimes realize that maybe the items I'm buying aren't a necessity and I leave. There seems to be enough room for extra registers at the front too. Otherwise, there are shoes here and a large amount of sale shelves just like other locations. read more

DSW - Shoe Stores Near Me - Katy, Texas

Great selection of shoes and prices. They usually have coupons and sometimes you can combine them. Hope you find Cameron and Sage because they were amazing. Thank you! read more

DSW - Cameron on the floor and Sage at the register, originally from Toronto amazing customer service. Thank y'all! - Shoe Stores Near Me - Katy, Texas

I walked up and down the aisles looking for Skechers walking shoes. I saw a bunch of employees milling about, but none offered to assist me. I know they heard me saying that I could not find the shoes. I ended up going home and ordering 2 pairs from Amazon. Customer service FAIL. read more

They are disorganized. I had a pick up order from the store and they hadn't set it aside. Ordered the shoes at 1 pm and it said it would be ready for pick up then. Arrived at 6 pm and the cashier had to physically go to the shoe area to box up the shoes. In addition they had mismatch shoes in boxes. Looked around for a bit and two boxes had size 7s in the box labeled 8 and one size 8 and one size 7 in the same box. To top it off when I left the store and got home I realized that they left the anti theft lock on the shoes. Now I have to go back and take it off. Just a mess today. read more

DSW - Shoe Stores Near Me - Katy, Texas

Only reason why I'm giving ONE star is because that's the only way I can write my review, but it's a ZERO star from me. I've had a coupon for almost a month that I really wanted to use in some hoka running shoes, Ofcourse they don't have them in store only on-line. So I settled for 2 best brooks running shoes. My coupon was spend 49.00 get 25 off, my son was going to buy me a 100.00 gc in order to get another 25.00 off. Lady checking us out, replies after he asked what he wanted to buy " oh the gc won't be available until TOMORROW who in the HEK gives you a time of when you can spend a gift card to SPEND there in their own damn store so we passed on the gc and just settled on using the ONE 25.00 dollar coupe I had been waiting for a month to use she then rings it a couple of times and says "oh coupon has been used" I said no ma'am it sure has not. She then rings it again and say "oh it's the kind of shoes then" I replied ma'am I read the back the ENTIRE thing on rules because there's always some sketchy rule if you don't read the "fine lines" She proceeds to pull out her DAMN phone and pull up some LONG 3 page rules faces it to ME as if I'm going to sit there and try to READ the rules ON HER DAMN PHONE she wouldn't even try to make any exception or offer anything else in order for my son to purchase my MOTHERS DAY gift would never go there if you're thinking of using any coupon they try to trick you to go inside and give you some bull crap lie!!!!! Will NEVER go back, scamming to go inside and then try to tell you you can't use their stupid coupons most annoying had to some $$ on toll to get to them since there isn't a store near us too!!! It all turned to better after all, on our way back home, my boss sent a 50 dollar coupon. We went on Amazon and guess what, they're now on their way from AMAZON!!! Whoo Hoo, and people wonder why business are going out of business due to Amazon! No it's the lack of customer service PEOPLE. Train better and show proper etiquette Good Day read more

They advertise we have your size, not so. Selection is overall good, price the same as online retailers. Staff never offered to help but my intrepid skills kicked in, found sort of what I had seen on someone else and scooted out of the way of serious shoppers. Parking easy, waiting in the car hubs' patience gets all the stars. read more

Decent DSW. It usually isn't too busy when I go in, which is nice. The selection doesn't change frequently. But the prices compared to other places seem good. Have been lucky to find a few good items on the clearance rack. It is small like the other review points out but it's clearance... overall, I think it's a good and clean store with decent prices. read more

I drove all the way from Conroe to try out shoes for work and they had a sign posted outside closed at 6 pm when it's supposed to close at 8pm. Unhelpful staff. read more

no matter when i come here..there is only one cashier..and it takes forever to do anything on the register. dsw....get more associates on the registers !!! read more

I like the styles & selections. Cashiers are always nice whenever i go into the store. Sometimes their is a lengthy line you just have to wait. read more

Maybe we're on the wrong side of town but this DSW wasn't great at all! The clearance section was smaller than any I've ever seen and I definitely didn't find anything near what I was looking for. read more

I like to buy shoes here cuz they hv whole lot selections,but staffs here are really rude that make me not coming as often as i was.Better improve their attitudes read more