I needed some new shoes due to a recent ankle injury I have and figured Fleet Feet would be the best option to find something that will work with my needs. In a week, I saw 3 different people and exchanged my shoes 3 times. I hated to be THAT person but it truly took some time to figure out what best fit my feet. The staff was so accommodating and never made me feel like I was a burden despite coming in a total of 4 times. In the end, I have a great pair of shoes that is supportive and comfortable and worth the price tag. I highly recommend Fleet Feet for your active shoe needs! read more

Fleet Feet - Sports Wear Near Me - Katy, Texas

What a great experience I felt at the Fleet Feet store!!! From the personalized service to the quality of delivery in product and customer care that I believe is unmatched. Upon being politely greeted I was asked "what led me to stop by". I let the gentleman (Mr.Tyler) know that I was referred to them by my foot specialist and my wife who spoke highly of the company. Tyler provided me an assessment of my feet based on an imaging evaluation. This took the service to another level. Many shoe companies are simply sales driven; however, this experience gave a professional needs based approach which I can appreciate. After trying on several pairs I purchased the On-Cloud shoes and they truly are a heaven sent brand. If you are in Katy/Cinco Ranch area check this place out....ask for Tyler!! Happy shopping!! read more

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Cinderella & Goldilocks would love this place! So many options to choose from and information to learn when it comes to selecting the perfect shoe! Aaron the Manager was super patient, helpful and knowledgeable. Prices are fair and comparable to the industry. There's something for everyone at this store. read more

Had amazing service from Sean in store today. He was so knowledgeable and patient. Would highly recommend this store due to staff like Sean, who knew exactly what we were looking for and the advice and so many options of trainers . Great store . read more

Wide selection of orthopedic shoes that I need. The staff are very friendly and welcoming.

Greet store to pick up inexpensive and cool sunnies for running or walking. Just did a 5k in Aruba and they did not move at all.Protected my eyes from the sun and looked cool, too. Would return for more shoes and great service. read more

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Needs new management. All the salespeople I go to help me choose shoes have left this location.

The best customer service and knowledgeable employees! Tyler was awesome! Totally recommend!

Very welcoming staff! Spencer was absolutely amazing, very knowledgable and helped my wife and I select the best options. Spencer's customer service was excellent and went above and beyond which honestly made my purchase even better. Went in "just to look" came out with 4 pairs of shoes and 2 Garmin watches. read more

I have had HORRIBLE heel pain for months. Aaron made sure I had the shoes that worked best for me. He was very patient and we tried on several shoes till I was was happy. He is very knowledgeable with how the foot works and the issues that they can have. He can tell you what else you can do to help your recovery. Thank you Aaron, you made a big difference for me. read more

Paxton and Spencer were great. Super knowledgeable and patience with my parents who needed new shoes.

Jake was great! My boyfriend was the one that recommended this place. We usually weight train but he convinced me to start running/walking more. The only shoes I typically wear are converses and vans and I wasn't quite sure where to start in regard to running shoes. But Jake helped us out with any questions and also assisted us in finding the right shoe for me. Never felt rushed and he was very helpful. There's a scale you step on that assesses your feet (foot arch, size, etc). He also had me walk to see where I struggle with and helped pin point where what causes issues for me. Stability was what was needed to be corrected. Jake brought out many options for me to choose from and man the choices were hard but he wanted to make sure I found a shoe that works best for me. I believe there is also a 60 day return for shoes that have been worn! Which is great for in the case that you go for a run & you realize it isn't a perfect match for you. Running shoes are pretty pricey not gonna lie but I do think it's worth it if you're planning on running/walking. It's a good investment long term as well. Shoutout to my boyfriend for getting them for me. We will definitely be back in the future for any other running needs/shoes. read more

It just occurred to me that I've been running for 20 years...which seems impossible since I'm only 25 :) About 2 months into training for my favorite 15K I started to notice some hip and knee pain and presumed my dinosaur shoes might have something to do with it. Ergo, I found myself in Fleet Feet to get back on the right track (it probably won't be the last pun, so buckle up). I had the good fortune of being greeted by Tyler who, I learned, like me, has high arches and a "normal" gait. He ushered me to the foot scanner to get some data to help him in making recommendations for shoes. This was the first time I'd ever had my feet scanned and analyzed. I was a little skeptical but several people who have more experience than me recommended it, and they weren't wrong. TONS of useful information came out of that analysis. Most notably, I've been running in the wrong size shoe. Oops. Tyler patiently and methodically laid out no less than 10 pairs of shoes for me to try, all with various features and emphases. He explained each in detail which was very helpful in making a selection that made the most sense for me. Not surprisingly, I landed on some Hokas, which have made a HUGE difference in my training and recovery. This location isn't huge, but I feel like the selection is reasonable. There are a fair amount of running accessories and a decent inventory of running apparel (the Chicken Legs shorts are hysterical and have made it on to my Christmas list). In terms of value, It seems you're getting what you pay for. For a small premium, you're getting the input of a staff who is clearly knowledgeable in their inventory and its best use case. I'll be back! read more

Literally only writing this review for Jake. Genuinely took the time to help educate and help my sister understand the difference and needs for her activity level. Genuinely patient, truly understanding, and really took all the time in the world to help her make the best decision. read more

I ordered a pair of Brooks running shoes online and picked them up at this location. The staff were friendly and helpful. The store was clean and lively. read more

Well I would say, Shoes are not made for you but your feet are made for the shoes.. thats the feel..

Tyler helped me so much on my order today! He was kinda, courteous and even cute! It's always refreshing when a gentleman of his kind comes into my life to assist me in my daily endeavors. Thank you Tyler! read more

Great service for a premium product. You can buy shoes many places but they go above and beyond to ensure you are educated on what you're buying. read more

Jake was amazing! He was very helpful and knew what he was talking about. He was extremely nice and thorough when helping me find new shoes.

On recommendation I went in and purchased a few pairs of shoes. Neil was very accommodating and personable. 1-2 months later I returned and purchased some shoes for my wife same interaction. Neil was excellent did the feet scan and helped us select the perfect shoes. Couldn't speak more highly. Been to a lot of shoe stores and never really had that level of service. Would highly recommend. read more

Came in today and wanted to order 2 brands of running shoes and was told that I had to pay up front. I made them aware that I've ordered many times before and I pay for the shoes when they come into the store. They stated again that I had to pay upfront. Very disappointed read more

The only place I buy my tennis shoes. I am not a runner but I do have several issues with my feet. The staff is always very good to me and takes time evaluating which she is best for me. I go twice a year and usually spend around $130 to $140 each time. Good she's are imperative to me being on my feet all day. read more

The guy didn't even give us his name but we had the absolute worst experience here. He was rude and sassy the whole time and just looked annoyed that he even had to help us. The whole experience was just awkward and unpleasant. Will not be returning to this location read more

Took my son here for shoes and it was perfect. Good selection and great personal service. I like how they really help you find a show that fits. Also close to home ! Can't beat this place! read more

Fleet Feet - Sports Wear Near Me - Katy, Texas

Walk in and 4 associates are standing at the register. No one greets me. That should've been my first sign to leave. I was the only person in the store at the time. So that they wouldn't make their bad customer service so obvious one of the sales associates finally walks up to me to help. Her name tag was " Sassy sag" no idea what her actual name is. She's so rude! She asked me what I was looking for and pulled a few items based off of my needs. She sat down the entire time in front of me and didn't say a word to me. It was almost as if she didn't want to work with me. Very rude, stand offish and blank face the entire time. I literally had no help picking the right shoe out, she wouldn't speak to me. Every time I asked her a question she seemed very annoyed, like she would rather be helping someone else. Which was very strange because there were several other employees going above and beyond with their customers around me. I also was the only black person in the store, so maybe that had something to do with it. They were so polite and accommodating to the other guest. I definitely won't purchasing my running shoes from here. read more

Annalee helped me picked out some really nice shoes to replace my old one. I had the Glycerin 11s and they were so worn out that there was no tread on the inside of the soles Annalee helped me understand the difference between all the models and what would be best for me based off my gait and needs in a show Annalee was a great helped, and was frank, I knew what I wanted and she helped me pick out the best shoe for it. read more

So, I've always purchased my running shoes online elsewhere. I had a misconception that this place would be more expensive but it wasn't. Really great, knowledgeable staff. I had to exchange my shoes 2 times before I found what I really wanted & they were very accommodating. My new running shoe place. read more

Went on a Wednesday evening and thanks to Jake's great service, he was able to provide a great selection of shoes to recommend us and try on. Jake was tending to multiple folks at the same time and still provided stellar service. I'm picky about my colors so I decided to wait for it to come back in stock, but he was very reassuring and advised that fleet feet works with hoka for satisfactory returns and changes in size, color, etc. They also provide a service that electronically scans your feet and tells you your size, width, arch, and recommended shoe size! read more

Worst customer service ever. Just because not your typical runner customer doesn't mean that you need to make me feel awkward in your store. read more

I'm new to running and it has been apparent to me that I needed to get proper running shoes. I looked around and Fleet Feet was the obvious choice for places that have expertise specifically in running shoes. After a foot scan and gait analysis, I was able to find some new running shoes that will help reduce pain and blisters. I'm looking forward to breaking them in now. I plan to go back in a few months to look at some hiking shoes. read more

We came here from cypress hoping they would have a variety of shoes to choose from but it was quiet disappointing. I felt like they did not treat us the same as the other customers in the store. We were ready to buy a shoe when we came in and they were not very helpful. We heard a gentlemen explaining everything about the shoes and another person was on the treadmill testing out the shoes. We did not have the same experience they seemed like they did not want to help us, like our age was a factor? Because we looked young. We ended up ordering two pairs of the HOKA rincon 3's from the HOKA website instead. read more

Jake was awesome, took a great deal of time helping both of my sons who are both cross country runners extremely knowledgeable. I was very impressed. read more

Honestly one of the best customer service experiences I've ever come across. All the employees have extensive knowledge on the different kind of shoes and find the shoe that best fits for you. I come in all the time to buy run gum, and the employees treat me with the utmost care and kindness. I will honestly invite these people to my wedding. I feel at home once I first step into the store. I have my full trust in each employee that to fit me for the best possible shoe. I am a distance runner, and I was able to find the perfect shoe that fits for me all because of the amazing fleet feet staff. I would like to give a huge shoutout to Molly Humes who is a new employee the store. I have never experienced any sort of care from any kind of employee. She's a high school state level cross country runner, and I trust her with my soul to provide me accurate information that is within the topic of running. She will be my bridesmaid. Thank you to whoever who read this. But most importantly, thank you to fleet feet. I love you with my heart. read more

The service here was great! The employee, Jennifer, was very polite and helped me until I found the perfect fit. Definitely recommend coming here! read more

Here is what Fleet Feet claims their process to be. Step One: Getting to Know YouThe Personal Fit Process Step Two: Measurement Step Three: Gait Analysis Step Four: Fitting and Recommendations Step Five: The Decision Step Six: Ready to Go Exactly none of those things happened at the Katy store today. I'm marginally new at running, about 6 months worth. I wanted to improve my shoes and had seen (online of course....DON'T TRUST THE INTERNET) good reviews about Fleet Feet. None of the Praise I heard was even close to what I experienced. The lady who eventually showed up was barely interested in being bothered. She asked what my size was and if my foot was wide. I suggested that it might be ideal to actually measure the feet so we can be accurate. There was no gait analysis, no 3D measuring, no proper fitting and suggestions. She simply brought out three pairs of shoes and told me to pick one. It was at that point that I realized that, as a customer, I was simply interfering with the ladies break or her heavily scheduled loafing at work schedule. I swear to God that I would have received more personal service from a Wal-Mart or an Academy Store. I really got the sense that I was not welcomed as a customer. Fortunately, there are other stores. I eventually made my way to Finish Strong Sports on Washington Avenue in Houston. It was there that I received a comprehensive fit, including an analysis of my gait. Four pairs of shoes were offered. I tried them all, I made my comments, my questions were answered. Another pair showed up. I walked out with the perfect shoes. Thank you Finish Strong for doing a great job. If you need shoes, go to someplace with strong customer support, such as Finish Strong Sports on Washington Ave. If ever asked, or when I write of my running experiences on both Facebook and Twitter, I will always make mention of what a waste of time Fleet Feet Stores are. Their website makes promises their stores refuse to act on. read more

Excellent! I am a runner and have always loved and worn Nikes. Employees Daniel and Julie were excellent in listening to my needs, fitting me for the right shoe, and explaining the similarities and differences between the different shoes they brought out. I ended up switching to Brooks that day and love them so far! Daniel and Julie- y'all rock!!!! read more

Fleet Feet - Sports Wear Near Me - Katy, Texas

Jake was hands-down the best customer service rep I've ever interacted with. Jake was knowledgeable, respectful, and went above and beyond to make our experience easier. We went in to return a pair of shoes and Jake had us walking out with three new pairs in return. 10/10 highly recommend, ask for Jake. read more

Neel was very helpful with selecting my next pair of shoes. I always wear Brooks Ghost, but this location did not have my size. He was able to have my shoes sent from another store to the Katy store for pickup the next day. Neel has a very energetic and approachable personality and is very knowledgeable about all the shoes at the store. Its because of employees like Neel that my family shops exclusively at Fleet Feet for all of our athletic and leisure sports shoes! read more

This store was recommended to us by our podiatrist. My Daughter is beginning her training for a position with the Federal Government. Upon entering the store we were not greeted despite several employees standing around on their phones. We shopped around about 10-15 minutes waiting as Lance (whom we assumed was the professional fitter) assisted another customer once he finished. We waited for Him or someone to ask if we needed assistance but nothing. It was as if we were invisible. Another couple enters and immediately they are greeted and assistance was given. How blatant and biased.. We were ready and came to purchase a pair of shoes. I thought ALL money was Green. This particular store has had similar issues reported. What a shame they have not learned. We will look for another establishment that values me and my money.. read more

I wish I could write 2 separate reviews, for this situation. First, Lance 's customer service skills, are Bar None. Unfortunately Julie, had no interest in helping with the purchase of $130. running shoes. I called and spoke with Lance on Friday, I told him my son is on the cross country team, had recently recovered from runners knee, and we were looking for some running shoes. Lance was very understanding and said he would scan my sons feet, have a look at his gate, and help pick out the perfect shoe for the mileage of his training. I said, fantastic, we are buying them for his Birthday. On Tuesday, my husband brought my son to buy his birthday gift. Upon arrival, my husband had to initiate help from Julie. He mentioned everything I had spoken to Lance about, and that my son was offered to have his feet scanned. She was not at all interested in doing that, and completely blew off my husband. Julie did not even measure my sons feet. My husband with the best intentions of spending a birthday moment with our son, basically had a Warehouse experience and handled the sale himself. Now, most importantly we took our son from Cypress to Katy to get what Lance explained over the phone, a scan of his feet, a look at his gate, a fitting and helping with the proper pair of shoes. We have spent time and money on Dr.s' and PT, and we really wanted to make sure the next couple hundred miles, were in the proper shoes. We would appreciate someone making this right, and to get what we were offered by Lance. Or we might as well have just bought them online. read more