My husband and I came I here looking for a particular shoe and unfortunately they did not have it…read more However Billy one of the assistant managers educated us in similar shoes and was extremely attentive. We had been Christmas shopping for at least 2hrs prior to that, and the atmosphere provided at this location made us forget how frustrating Christmas shopping was! We ended walking out with a different shoe and some really good shoe cleaner but extremely happy! Big shout out to Billy for having such an amazing customer service, and being such a detail listener!

I passed by here to buy some basketball shoes. Even though it was a weekday and very slow the first…read morething I notice was their customer service was outstanding I was there for about maybe 20 minutes because I didn't know what shoe I wanted to buy but a young kept checking on me throughout those 20 minutes even gave me suggestion on what shoe to buy. I'd choose shoe palace over any other footwear retail store any day!!

This place hires AMAZING employees! They have a selection of well priced shoes. All the big brands…read morelike vans and converse.

Zero customer support when actually needed. Wife lost/threw away box with receipt. 3 week old…read moreSperry's torn inside and worthless. No help from retailer. Thanks for the $135 closet paperweights famous footwear. I will not be back. I would give it 1 star, but the sales person who sold them to me was very helpful.

Made the mistake of coming during Christmas season. So it was very crowded. They are located within…read moreKaty Mills mall so parking scar a premium. Literally had to ride around until a spot opened up. Once inside they were stocked up and o was able to find what I wanted at the price I wanted. Even though the lines were extremely long they moved very quickly. I was able to check out and be on my way in record time. I think they may have after Christmas sales so I may return then.

I like Adidas, I like Under Armour, and I like my Darling Nike. As opposed to my Darling Nikki, who…read moreI found in a hotel lobby mast**bating with a magazine. This is a really nice Nike store. I've been enjoying it ever since I first came to Katy, which was when we first came to this massive outlet mall. It's clean and spacious and the service is actually pretty nice compared to a couple of the other stores in a region that I didn't like nearly as much. Having said all that, the prices are so ridiculous and I really don't find much compared to regular Nike pricing. I don't know when they got so expensive, and the t-shirts and muscle shirts became so claustrophobic with such awful material that I just can't buy them anymore. (And no I didn't gain weight thx, I lost it). I honestly think as they get more expensive, their materials get way cheaper. But life goes on.

Outstanding Customer Service at DSW…read more I have shopped at this DSW location on numerous occasions, and I am pleased with the service 90% of the time. The team is welcoming, caring, and genuinely committed to providing excellent customer service, and it shows in every interaction. Whenever I have had an issue, the staff has worked diligently to resolve it. Recently, I needed to return a pair of shoes, but the return process became complicated due to multiple discounts and promotional codes. Natasha stayed with the issue until the end of her shift and made sure the next manager was fully informed and ready to assist. I truly appreciated her commitment and follow-through. On another occasion, the wrong pair of shoes was ordered, and the store was unable to reorder them. Natasha again took the initiative to explain the situation and offered to connect me with another manager if I had any questions. What stood out most was that she never made me feel like the issue was simply being passed along to someone else. She maintained ownership and ensured continuity of service. Natasha is an exceptional leader. I have observed her handling customer issues in the store on numerous occasions, always with professionalism, patience, and dedication. Lesly, Christina, and the cashier team are also consistently pleasant, friendly, and helpful. I always look forward to shopping at this location because the staff makes me feel welcome and at home. Their teamwork and commitment to customer satisfaction truly set them apart. Thank you, Lesly, Christina, Natasha, and the entire DSW team for providing such a positive shopping experience.

I like shoe shopping here. I always walk out with something, even when not shopping for myself…read more Today I came with my wife so she could get some casual shoes. Some how, again, I'm walking out with two pares of shoes for myself! Whether you're looking for dressy (we got our shoes for my daughter's wedding here), casual, outdoor fitness or whatever they have something. AND if not in your size DSW will ship no charge to your home. Prices are also reasonable here. Almost everything is on sale always, lol Finally, the people here are all fantastic. How they are able to hire so many nice people says something for the company management

Just like The Walking Company but closer to home!!…read more Personable service from a podiatrist with 28 years experience.

Found a great pair of heels here (after hip surgery!) and the owner was super nice/knowledgeable…read more I'll definitely be back!

Barbie wears her Pleasers off Broadway, on Broadway, anywhere really. That's one of the reasons…read moreeveryone knows her and adores her. Barbie said this is one of the better Mall shoe stores she has ever been to. It's a little cheaper than you would expect and has a great variety. They are friendly as well which is great, but considering this is an outlet mall, we would like them to be even cheaper. Still a great place for shoe shopping and I can see why so many people love it.

I have called twice and asked for shoes to be put on hold and the salesperson Stephanie is awesome…read more She is helpful and gives you extra information about the shoes. Way to go Stephanie!! I will be shopping here more often with customer service like this!!!

I needed some new shoes due to a recent ankle injury I have and figured Fleet Feet would be the…read morebest option to find something that will work with my needs. In a week, I saw 3 different people and exchanged my shoes 3 times. I hated to be THAT person but it truly took some time to figure out what best fit my feet. The staff was so accommodating and never made me feel like I was a burden despite coming in a total of 4 times. In the end, I have a great pair of shoes that is supportive and comfortable and worth the price tag. I highly recommend Fleet Feet for your active shoe needs!

What a great experience I felt at the Fleet Feet store!!! From the personalized service to the…read morequality of delivery in product and customer care that I believe is unmatched. Upon being politely greeted I was asked "what led me to stop by". I let the gentleman (Mr.Tyler) know that I was referred to them by my foot specialist and my wife who spoke highly of the company. Tyler provided me an assessment of my feet based on an imaging evaluation. This took the service to another level. Many shoe companies are simply sales driven; however, this experience gave a professional needs based approach which I can appreciate. After trying on several pairs I purchased the On-Cloud shoes and they truly are a heaven sent brand. If you are in Katy/Cinco Ranch area check this place out....ask for Tyler!! Happy shopping!!

Everything's good Very helpful…read more Anything you need they have Wonderful environment Best selection of boots

Great customer service and friendly people. The prices are great and the selection is very large.read more

Some guys (cough, me) can take hours to get over the Finish Line (but in my case, by choice),…read morewhereas other guys can reach the finish line in under 5 minutes (or 5 seconds) (or 0 seconds) (and usually not by choice). But none of these issues have anything to do with this store so let's move on. It'd be a little premature, ahem, to write a review that didn't even talk about the store being reviewed. This shoe store gets a bad rap (yo, yo, yo, uh, uh) and some of the employees are a little bit disinterested - but they have some good deals especially when there is a sale on. And there's nothing inherently wrong with the store, so check it out if you're looking for some shoes when you're over in Katy. The Katy mall has quite a lot of shoe stores so they all tend to have to keep their prices competitive. Kinda like dating Barbie is competitive. And anyway, it's better to ejacu late than to ejacu early.

I wanted to give a feedback at this store. I initially didn't feel inclined to give feedback as I…read moregave the employees in the evening the benefit of the doubt as they were nearing the end of their shift and I understand how frustrating it is when customers come in when you're preparing the store for closure, but to come back the next day at a random time and have an even worse experience, I felt like I had to say something. Not only did the employees seem like they didn't have a sense of urgency, they also outright complained in front of the customers about how they have to actively do their job. The employees seemed to have no idea how to do a return when we were simply doing an equivalent exchange for the same item as well as having them take off a sensor off of some sweatpants they had failed to remove the night prior. I apologize for making a long complaint, but when the employees have to scramble to find their cashiers as well as when the employee is actively eating a pop tart in front of the customer as they are ringing them up, something has to be said. Also, hearing the employees talk about having to forge the manager's signature , "K.H." because he couldn't be bothered to walk up to the register. As much as I wanted to buy a bunch of stuff, I couldn't bother to stand there and wait make another purchase when the employees just stand there and stare at each other. Please retrain your employees or get new ones.

Very sweet staff. (The owner is semi friendly) Not putting prices on the shoes is cheesy. It also…read morecreates an uncomfortable environment for customers. The Covid rules were dumb. That went on way too long. Other than that, great shop.

I shopped here a few years ago and had a really great experience, which is why I decided to return…read more Unfortunately, my visit today was very disappointing. I received little to no assistance and was hardly acknowledged when I walked in. I was actively looking at shoes, and the sales associate remained seated at the register without offering help or asking if I needed a size. I found this to be quite rude, as basic customer service would be to acknowledge and assist someone who is clearly browsing. This experience was a sharp contrast to my previous visit and has made me reconsider returning.