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    Children's Etc

    4.3 (3 reviews)

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    Jos A. Bank - Storefront is facing W Gray

    Jos A. Bank

    3.0(50 reviews)
    4.4 miRiver Oaks, Montrose
    $$

    Nickle & dime you! My experience was great and then sad…read more Last week I bought a $500 suit and had it altered. Good service but Today i went in to pick it up after alterations and no one wanted to wait on me. Finally got served and tried on the suit and it fit great. They packaged it up and told me there is $3 charge for the suit bag. Maybe on a cheap item but on a $500 suit? What a joke.

    Not so much in my book. I had a very different experience at this Jos A Bank at River Oaks Shopping…read moreCenter compared with my previous visit to Jos A Bank in Sugarland. I guess it was the final day of Black Friday sale. Salespeople we're tired. My reason being there was to try a pair of dress sneakers. Online store told me to come here. That brand Cole Hann offers lightweight shoes with Oxford style. But because there was no arch support and that was only pair that store offers, I chose to wait until they offer a half size bigger. So, I can insert extra cushion in there. I was hoping to try a pair of same brand and half size larger. My salesperson said "that would be too big for you." Ok, let me try a different pair but same brand. He said "we don't have it." That's so discouraging. Then, I started to browse around because I remembered seeing sweater and dress shirts on sale for $24.99. The salesman followed me to the sweater table. But he didn't seem helpful. I became disinterested and I walked out.

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    Jos A. Bank - Trying on the shoes

    Trying on the shoes

    Jos A. Bank - Trying on the shoes

    Trying on the shoes

    Jos A. Bank - Trying on the shoes

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    Trying on the shoes

    Men's Wearhouse

    Men's Wearhouse

    2.6(57 reviews)
    20.4 miWillowbrook
    $$

    Miguel needs a big raise!!!…read more We came in on an apparently busy week day evening to check out suits for prom. Miguel made sure to greet us and although busy assured us every few minutes he'll be with us which is definitely in my opinion uncommon nowadays but refreshing since that's a spark of great CS. We waited for a good 20-30 minutes which was fine since we were acknowledged and gave us time to look around. When it was our time he was focused on making sure we got what we wanted, made some GREAT suggestions and measured. All with an awesome attitude and you can tell he walks the talk. He's got great style! We picked up the suit and tried it on and it was PERFECT! No alterations and Miguel picked up on great detail to help make my son's prom suit fit his style. I'm telling you, if you need help here ask for Miguel! He'll get you right! Great guy and service!

    Aaron was fantastic today!! All of the other men that work in that store looked me and my father…read moredead in the face and did not speak. Aaron was attentive from the start and super friendly. We were only there to pick up a suit jacket, but thanks to Aaron and his suggestions, we left with a sport coat, suit jacket, another shirt and another tie! Thank you for picking up the slack of your coworkers and being an example. The older gentleman in the store just didn't care to speak at all and the other gentleman in the store had the vibes he didn't even want to be there and wasn't dressed very well for someone who sells suits. Also never spoke to myself or my father. I hope you give that young man a raise because he's keeping your business afloat if that's how the team treats paying customers! I wouldn't buy water if I was on fire from anyone else in that store who feels we aren't even worth a greeting. I'm very critical of customer service because it's also what I do in my line of work. Thank you, Aaron, for turning our experience around today! You are the ONLY reason for the stars given. Without you it would have been a 0.

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    Men's Wearhouse
    Men's Wearhouse
    Men's Wearhouse

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    Al's Formal Wear

    Al's Formal Wear

    3.1(9 reviews)
    20.5 miWillowbrook
    $$

    My intentions in writing this review is so that management and corporate will see this and…read morehopefully improve on their process and turn around time for ordering and renting suits. This is a late review, as, this pertains to my experience with Al's for my wedding weekend which was in late October 2020. Now that the steam coming from my ears have worn off, and I've had a bit of time to adjust to married life and calm down a bit, it's safe to say, I can write a constructive review. So, for this store, the experience was pleasant, but I wouldn't say that it was great. I interacted most with Quentin (Assistant Store Mgr., I believe), and the store manager (Priscilla). My initial wedding date was April 2020, but had to be postponed due to COVID-19. Much of the communication then became me taking the initiative to call them and follow up with them regarding the suit rentals for the groomsmen, and any changes/updates due to COVID-19. I hadn't heard from the store in months, and only when I started to get the ball rolling were communications happening back and forth. We ended up having to postpone our wedding to October 2020. We ordered the Fantasy-Midnight Blue Tux (slim fit), but opted out of the vest and the bow tie, as I didn't prefer the vest and had ordered a specific bowtie from a different store. I acknowledge that we ordered the slim fit, however, we really tried our best to work with the groomsmen (as they all lived out of state) to go and get fitted asap, and despite having to switch up the groomsmen party at the last minute, due to COVID, we/I made sure to provide all the measurements asap. With that being said, Quentin, Priscilla, and any store associates, should have informed us that the suits tend to run small(er), and despite the measurements being provided, maybe we should size up a bit. I say this, because once we picked up the suits, none of the suits fit any of our groomsmen, they all ran too small. I think poor training and lack of knowledge definitely played a roll here. As a result, once we arrived to Austin, TX to the Lakeline Mall location, we encountered the biggest nightmare. PIcked up the suits, none of them fit, and then they ended up having to overnight us suits and pants the MORNING OF the wedding straight to our venue. Come to find out, after the wedding was over, they had overnighted us black pants instead of Midnight Blue. Of course, all of this will be appear in my wedding photos, and of course it's too late. I just wanted to reiterate that the process to order/receive suit rentals needs to change. Way too close, with little flexibility, and ultimately created a disaster for our big day. I honestly would NOT recommend using Al's Formal wear for wedding(s). Maybe prom, or if your renting just for yourself, it might be acceptable, but not for a large party such as a wedding.

    Our initial experience has been nothing short of outstanding. We have a large groomsmen party and…read morehad booked appointments with another vendor a month before the wedding. After they misplaced our appointment booking and then canceled our fitting the day of, I started calling around to see who could get my entire party in and fitted in such a short time. The consultant, Prescilla, was amazing. She told me what she needed from us, gave us clear dates to avoid additional costs, provided a clear cost, and made sure we had a number for all the other groomsmen so they can easily get measured and place their orders. She provided the best customer service and I am excited that we have one more piece of the wedding done!

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    Al's Formal Wear
    Al's Formal Wear
    Al's Formal Wear

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    Children's Etc - bridal - Updated May 2026

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