This is our go to mall and this place is always bad. I came over 100 times and never seen one…read morefriendly staff EVER. stuff isn't to bad but dealing with rude staff in such a crowded area makes the clothes not worth the hassle. The Q's a few stores over is about the same stuff just cheaper and friendly people,

I was looking for something very specific when I asked Jessica for help today. She then took me…read morearound the store, providing different options I could make my idea come to life. She was so helpful! And nice and she led me to exactly what I needed. I will be coming back for some bachelorette items, and asking for Jessica! Thanks for you help

i bought 2 gorgeous dresses here for the cost of only about 130!!! i got a dress for homecoming and…read morean extra semi-formal. the service was wonderful and the employee who helped me was so sweet and willing to compromise when we had payment issues. the photo shows the dress i got for homecoming :)

Terrible service from employees, I would not recommend. She wouldn't let me try on a dress because…read moreit was on a mannequin and told me the one I had on was good enough lol.

This store is so cute! The employees are so friendly. There is a never ending amount of cute…read moreitems. Need a unique gift? This is the place to go.

I love the new layout at the Sugar Land store with the clothing on one side. So many cute outfits…read moreand ideas for Rodeo and spring. This is THE place whenever you need a gift for literally anyone. Baby to grandparent and everyone in between. The staff are always so sweet and helpful. So glad you're in Sugar Land!

Stopped in to pick up and online order and ended up shopping as the sale prices were right on…read morepoint. All of the store reps were eager to assist, friendly and welcoming. I was assisted by Nate who promptly checked ID for my pick up order and provided me a complimentary gift box for wrapping. The only thing missing in my scoping experience was a glass of champagne. I felt like VIP

Jennie was such an amazing associate! Super polite and helpful, made our experience great.read more

I wanna give a shoutout to Kylon and the other Coach SA who helped me pick my first Bag. Will…read moredefinitely be back

You just can't coach some people. And Barbie is one of them because she's not into it…read more This is located in the indoor section of the Sugarland mall and sells typically overpriced purses and bags and stuff. Mature upper echelon women or women that want to look like they're rich will always going to carry one of these or something similar. Barbie doesn't really like the products too much, but the service is great and we love that. If not, it'd have scored lower than 3. And it's a good addition to the mall for sure.

I can only be mad at myself for never coming here. I've been passing up a gold mine for over 15…read moreyears. Am I upset about it, yes? But, Im definitely not mad. I can't imagine all the money I would've spent here if I did visit. Very welcoming ladies as soon as I walked inside. The smell of leather hits you right in the nostrils. Ahhh... heaven. The lady that helped me was very friendly and she knew exactly what I was looking for. They have lots of button-down shirts, blouses, Cinch jeans, Wranglers, rodeo dresses, all the frills and fringes you can ask for. I ended up with a belt, jeans, boots and a cute blouse. I didn't dare look at the receipt. They are having a 20% discount right now so I'm sure I got some great prices on the items I purchased. I'm thinking about going back for another shirt or dress. Y'll come back now, ya here?!

Janet and her staff will cater to you and find you whatever…read moreyou are looking for. Love this place!

Shouldn't feel anxious about how the employees will react to returning online items. They don't…read morelike when you return clothes and actually make you feel like you have to buy something. The taller lady is very rude and unapproachable, and the lady behind the counter looked at me when I was paying for a pair of jeans not on sale and said, "are you sure because these are full price?" Condescending. Don't think I'll be returning to this store anymore.

Has to be the worst store! They don't want to help you at all. You ask to order something and…read morethey tell you it is out of stock when it is not. They are liars and lazy sales people. If I could leave 0 stars I would because they don't even deserve a star.

On March 8, 2026, I visited Cavender's looking for a last-minute dinner outfit. I understand that…read moreHouston Livestock Show and Rodeo brings a lot of extra traffic to stores during this time, but that doesn't mean customer service should suffer. Unfortunately, my experience was not the best. The store was very messy, with clothes on the floor and items misplaced throughout the racks, which made it difficult to find what I was looking for. After about 15-20 minutes of searching, I finally found a cute denim outfit and went to an employee named Melanie to see if they had my size. As Melanie began helping me, the store phone started ringing. At that moment, a manager named Emily walked up to Melanie and told her to answer the phone, even though she was in the middle of assisting me. After Melanie picked it up, Emily then began reprimanding her for answering the call. The interaction was uncomfortable to witness, especially since it happened right in front of customers. Once the situation passed, Melanie continued helping me and mentioned that there was one more outfit in my size somewhere in the store. When I asked where it might be located, she wasn't sure due to how mixed up the racks were and returned to her other tasks. I made another lap around the store trying to find it but eventually gave up. Overall, the disorganization and uncomfortable interaction between staff made the experience frustrating. Unfortunately, I won't be returning. This was definitely a reminder of why I usually stick with Boot Barn instead.

Poor service I was going to purchase a boot that said it cost $100, the tag was connected to the…read moreboot. When I tried to pay they told me the boot costs $175, I went back back to get the boot to show them the price and while I was getting it all the employees kept talking about how I'm crazy thinking I'm going to find a boot that costs $100, it was 3 plus size women. I came with the boot and they said someone probably put a wrong tag on the boot, they were talking with an attitude the whole time I was there. Customer service was terrible, I do not recommend to this place at all.