How is this not rated a 4? We came to the area for a wedding and saw there was an MGM semi-close so we decided to stay. Here is the breakdown of everywhere that MGM Springfield gets a 4! Hotel: The rooms have extremely high ceilings and feels extremely comfy. The cleaning staff was extremely flexible around our horrible schedule. They were absolutely amazing and we were extremely satisfied with them. The hotel bar could be a tad bigger, but given the amount of rooms this is understandable. Spa: The spa was good. Again, because the amount of rooms, this is one of the smaller hotel spas I've seen. With that being said, their showers were so large and you were able to lock the shower door, which I loved. Casino: It was a good layout. They offer free drinks for customers who are gambling but they have a limit. At first I wondered why they do this, but I really liked that they control it so people aren't getting so drunk during the day. Tap Sports Bar/Bowling: What a cool area to check out and watch a game. We decided to bowl and they had a new system where you could play games within each frame. VERY COOL! All in all, we had a great time and this hotel has so much to offer! read more

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First visit was special. My wife and I had a great time visiting the casino. Parking on a early Saturday afternoon was no problem. We love the no smoking and spread out machines with a clean environment. The coffee and soda stations are wonderful. Something all casinos should consider. They are making their money from the patrons so why not! Grabbed a quick bite of lunch which was delicious and reasonably priced. We have been to Vegas a number of times along with Mohegan Sun and Foxwoods Cas read more

The majority of restaurants are open part-week. We came for St Patrick's Day (on a Monday) and were surprised that there aren't any sort of celebratory events. In fact, it'd just business as usual, and on a Monday that means nothing is open. read more

Place I'd horrible..food is horrible and very cheap with free slot play...Rooms are so bad you can hear everything next room is talking about read more

Far and away, the worst casino I have ever stepped foot in. WAY overly tight slots, unpleasant staff, and limited entertainment/dining options. Very sad in comparison to Foxwoods and Mohegan. Will not return. Would not recommend. read more

I had pretty high expectations with a name like "MGM," but MGM Springfield is truly "meh." Even though the casino is new, the gambling floor feels old and dark - and not because it has character but because things are cramped. There really isn't anything special on the floor. The food options are not very interesting. Even the food court was pretty unimpressive. I'm not even sure I'd call it a "food court" because it was four stalls of meh things to eat. The outdoor area might be nicer on a warmer day. There was an ice skating rink that some kids were partaking in. But I could see taking a nice stroll if the weather was nice around the block. Glad I saw it, but if you're looking for a really nice casino and multifaceted fun experience, Mohegan or Foxwoods is a better bet. read more

BetMGM Sportsbook at MGM Springfield - Entering hotel lobby side from the street - Casinos Near Me - Springfield, Massachusetts

Short walk from MassMutual Center. I wish more entrance doors were open. This spot is ok by casino standards. The slots were tight, no decent payouts to keep me interested I liked the self service drink station. Overall it was a nice night. read more

Like it coz it's brand new, looks good but not very impressed by it... it's very easy to get bored here unlike the other casinos that are around like Foxwoods and Mohegan, when it comes to dining & entertainment it's a snooze fest. The hotel is more of a focal point than the casino .. the casino floor is small, feels a bit too cramped. They have a strict no kid policy (even in the common areas like the food court) after 12am.. so if you come here to spend the day with family, be prepared to wrap up your game at head home when the clock strikes 12. For entertainment, they have a movie theater, a beautiful outdoor public area that leads to a market place and a Kringle candle shop... I read that they have an indoor swimming pool but I don't know if it's only accessible to hotel guests. For a day-tripper, you can easily pass a couple hours, but as a hotel guest there is very lil to do here. read more

We went to mgm spfld. On June 29th 2024 around 11pm. What a mess there was bottles and cups on the slot machines plus they were dirty. Couldn't even find waitress. I was so disappointed. I hope it won't happen again. read more

Great place to decompress! Truly a treat to visit!! Hope to keep visiting! Well organized well secured well managed Casino! The emails the promotions the benefits all are incentives for anyone to visit and stay and play! read more

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We stayed overnight on the on way to New Hampshire. The hotel was pleasant surprise as it was clean and well kept. The Casino was small but not bad. However, the casino security were unpleasant. It might be due to the fact that the surrounding area is bit sketchy. But that wouldn't justify it since we were a hotel and casino guest. Food was okay overall. I would stay here again just for the hotel stay, if I ever come back to area for visit. read more

Nice casino but the hotel room walls are paper thin. You will hear snoring, talking and all the other stuff like you are in their room. Very poor design. Rooms are very nice though read more

Hidden resort fee for a hotel in Springfield Mass is a stretch. Small casino, no fridge in the rooms or microwave for that matter.

Ok my review honestly should speak volumes to those that know me. 13 years in hollywood nightlife and referring what we call whales to casinos. MGM vegas is a pretty decent place. I won't say number 1! However it is vegas top ten! But MGM Springfield is the absolutel worst Casino I have ever been to in my life!!! It literally made me dislike the MGM brand as a whole! I can't believe it's the same company!! The service is absolutely so bad I can't find the word to describe it. The casino is a joke and I can't believe they spent millions to build this trash. I'll buy it for 100k tops. Anything more I'm definitely over paying. They make it seem like they built the ghetto casino and told the city that we weren't worth there dollar. I literally have been dying to se e what they built in my home town . The result made koe take the time to post this review and I want everyone to know that the MYM thinks us western mass folk are not worth there dollar.!! This place literally made me fell emotionally sad that anyone allowed this in the city I grew up! MGM should close and never show it's disgraceful brand in our beautiful city ever again!!! read more

BetMGM Sportsbook at MGM Springfield - Casinos Near Me - Springfield, Massachusetts

This place is the armpit of the MGM properties. I loved the MGM Grand and I love the look of this hotel, but the way they treat patrons is like they're criminals. My wife and I sat down at one of the few 3:2 blackjack tables they have and were told we needed to sit out until the next shoe. Weird, but no stress. We'll wait. We sat patiently for a half hour and the shoe still wasn't finished. I grabbed my phone to check it and very quickly, with no money in action, I was accosted by a pit boss. She really laid into me about it and I tried to explain I was t even playing, but she wasn't having it. She just kept arguing. I asked to see the manager and when he came by, I asked why we couldn't lose our money there. He really laid into the other pit bosses position. Honestly? It was really uncalled for. I've seen people texting mid-hand at the same casino or better, answering the phone. I honestly, will not be back to an MGM property. If I had money in action or could even enter during the shoe, it'd be explainable. There was no reason for this other than they are used to a lot of lower income clientele in the very depressed community of Springfield and they like to treat people like they don't matter. I go to Vegas often. I guess I'm a Caesar's or Old Downtown guy when I travel and Foxwoods and Encore when I stay local guy now. TBT Encore and Foxwoods both have more to do and are both closer with way less uptight pit staff. Too sad MGM. I'm sure you don't care. I was so upset, I called and asked to have my Rewards card that I've had since like 2001 cancelled today. Boo MGM. Do Better. read more

I have visited here 5 times, and stayed here once. The casino is fun and the craps dealers are awesome! The drink bars make it easy to get soft drinks and coffee and you can get free alcoholic drinks by playing at the bars, tables, or slots. I think getting drinks at the bar is much more easier than on the gambling floor as their are not enough cocktail hostesses and hosts to service the entire gambling floor. They have sportsbook area with no sportsbook (weird). The restaurant options are lacking and most of the restaurants are closed or have weird hours. The hotel room is pretty cool but the best thing about the rooms are the shower. I love the shower pressure. I took multiple showers just because it is so nice. The hotel room didn't have a safe and not sure how safe the hotel is as it is pretty dark and hardly anyone around. They have a Regal theater right up on the second floor of the casino and it is a nice option when you need to take a break from the casino. The outside of the hotel is pretty depressing and ghetto and not somewhere I would like to walk around at anytime of the day. read more

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terrible casino I am black card and they treat you horrible Asked for a new host - no response Today host walks by and you wonder why I want a new host Played at other Casinos host always stops by Springfield MGM usually sends an email review after each visit I have ignored them until recently and gave them my honest review-haven't heard back and they haven't sent me another That tells everything- not only they don't want to hear anything but good reviews but they have no intention of improving read more

What a nice change of pace! This casino is located on Main St and had a lot of the slot games we enjoy. We won and probably broke even... just over all the experience and it's smoke free! The drink service was spotty but when you found a good server, it was great! read more

One of the very best casino in northeast. Clean. Non smoking!!!! Hallelujah!!! Friendly staff. Surrounded by lots of restaurants. Plenty if parking. Friendly staff but service is slow. Fun place to press your luck. read more

The MGM Hotel itself is actually quite nice with a few problems. The staff at the hotel's front desk is professional, if a little brisk. Our room was not ready at quarter to three but was about half an hour later. The lobby is clean and quiet compared to the casino. It has an enjoyable decor. The elevator from the casino to the guest rooms is TERRIBLE. It is small and filthy. I don't know what was smeared on the walls. Nightmare. Once on our floor, it was better. We stayed in a queen suite. It was very lovely. Clean. Well decorated. An enjoyable and modern room. While we were in the room there wasn't much hotel noise, but some street noise. There was a mini fridge (although this was dirty). The room had a sitting room with an attached bathroom, a bedroom with two queen beds, and a large and lavish ensuite bathroom. There were large T.V.s in both rooms. The furniture was clean, stylish, and comfortable. The food court is okay. We had some very salty clam chowder, and a friend had a lobster roll. It is kept fairly clean. The noise from the casino makes it difficult to converse with anyone in your party. The staff does NOT seem to like being there! The casino is not up the the quality one would expect at a "resort" destination. It was dirty, the parking was a nightmare, and we had a bad experience at The Chandler Steakhouse. But the restaurant is another review! The layout of the casino was poorly considered and resulted in bottlenecks of people at various intersections. The secondhand marijuana and cigarette smoke wafts in from outside in pungent clouds. There was a two-hour ordeal trying to get out of the parking garage. The bathrooms could have been worse, considering the number of people using them, but they were still public restrooms at a large venue. Foxwoods is much nicer. The additional fees tacked on to the bill are insane. In addition to the Room Rate: "Resort Fee." "Conveyance Fee." "Resort Tax." "Conveyance Tax." "City Tax" AND "Room Tax." OMG. Overall, if the hotel were a stand-alone, I think it would be a fine establishment. But having to walk through the seedy casino ruins the experience. Will seek hotel rooms elsewhere in the future should the need arise. read more

We had a great stay for $960 with taxes for two nights. Friday and Saturday night. Was pricey but place is great, well upkept, awesome interiors, new, nice pool and jacuzzi area. Central to quite litrally everyting downtown. Nice casino. However the cocktail waitresses were extremely rude and had downright NASTY personalities. And we didnt even engage too much with them at all to find this out. Happened on more than one occassion. Train them again , better, will you ? Rooms were very nice. Clean. Shower was nice. We drank and screwed like rapid dogs for 48 hours all over that joint . My girlfriend and i plan to go back and rope one of the maids in for a 3 way . We were fantasizing about it all weekend. Just didnt have the nut to quite execute. Will definitely be back ! read more

I came here with some friends to check out the casino for the first time. The way to get into the casino parking lot was a disaster. We were trying to merge into the right lane into the lot but no one was letting us in. It was a clutter disaster trying to get in. The parking lot itself was a mess. We had to park on level 5 on a Saturday night because all the other levels were filled. There's only one way to get up and down so of course, we had to wait to get up the levels. It also took forever to leave the parking lot. We were stuck trying to exit for at least 30 mins. The casino was very crowded and people are very rude. The bartenders were very snobby and it took me forever to order a drink. There were a ton of slot machines and the poker tables were basically hidden. It was hard to find the poker table. Overall, it's nice that there's a casino in the Springfield area but the parking situation needs to be better. Also, please hire nicer bartenders. Just because I'm not throwing around $100 bills in your face doesn't mean that I won't tip well or won't order a pricy drink. read more

Dark, sad, no excitement going on whatsoever. Nobody winning, nobody having fun. Went to play roulette and blackjack and half the seats had monitors that didn't work. No employees anywhere in site. No one walking around serving drinks to the players. Just not a happy experience read more

My wife & I were 1st Timers to MGM Springfield today -- despite all the negative reviews, we felt it was an enjoyable experience. The No Smoking policy was a HUGE plus for me. I detest smoking. The free coffee & soda stations were nice. The casino was very clean also, easy parking too. The only negative we noticed was that there was not much variety in the slot machines. But we'll definitely be back in the future, we're less than 45 minutes away, that's half the travel distance for us compared to Mohegan Sun & Foxwoods. And I don't have to depart at Noon because I'm choking on smoke....like I said before, the No Smoking policy is awesome. read more

Love the design of this hotel! From lobby to the room, they really design every detail by heart! Beautiful furnitures and decorations and arts, we appreciate all of them! The new food court downstairs are so convenient and also beautiful! Theater for more entertainment and of course--casino! Had a great time stay here! read more

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Stayed here for 1 night while working nearby in Hartford, CT., about a 25 minute Uber ride. Room was nice, however someone had obviously been smoking in my non-smoking room. I immediately informed a housekeeper who was in the hallway so I wouldn't be blamed. The Casino is nice, and laid out well. Free drinks while gambling. All of the newest slots and plenty of table games. Outdoor smoking area next to poker room. Plenty of good dining options. Location is edgy. There were many homeless and panhandlers on the sidewalks outside the property. read more

Very nice homey casino -good food inside and nearby - convent hotel and parking - easy to reach - close to basketball hall of fame and Springfield Museums - good for a day trip to see it all read more

This is my 2nd visit to this casino. High mins on the table games so if you brought $200-300 for an evening of playing it just wasn't worth potentially pissing it away in minutes at the roulette ($5 chip min) or craps table. I'll just pass next time. read more

There is one service desk for everything. Inquiries, player cards and cashing ships and tickets. Sunday early evening. Only 2 cashier windows open. Long line to get cash. Elderly people everywhere in line. We ended up standing in line for 40 minutes!!! I asked to speak to the manager of this service desk, and I told him this was un-acceptable. He told me "nothing i can do.. if you want, you can apply for a cashier job". So.. that's that. They could care less. Hopefully people will stop going there. read more

1 To 5 Stars would be 1. The Hotel if They could have water charge They would have. Charge $25 for dorm room size Frig. No room service, No spa, Just outside overpacked Pool. But charge Your credit card $150 security per night. To park in Non-valet gated lot the smell of PEE will knock You over. The Garage Elevator have to pass beggers asking for Money. Now to Gambling, Slot Machines so tight. Table Games in High Limit only open Friday after 5 PM close at 1AM closed till Saturday @ 5 PM. Same to say bout Steak Place Chandler's open Thurs Night Friday Night and Saturday. but for 1 to eat is $200. Not for Springfield Market. read more

Had an amazing time here with my friends! One of my friends lives right over the line in Connecticut and told us this was a "small" casino, so I expected a little rinky-dink operation. I was pleasantly surprised to step into this big, bright and brilliant (and smoke free!) parlor. This place was also impeccably clean. Not a crumb on the floor, no sticky spots or discarded drinks left near the machines. There are lots and lots of slots; something to appeal to everyone's tastes and interests. quite a few tables too, but I go to the casino to "pull the arm" (or "push the button" now that video slots have taken over). I prefer machines with multipliers' bonus spins, and other fun features, and I especially enjoyed the Pink Diamonds machine. The burlesque music was beyond hysterical; my friend and I had way too much fun with that. All that was missing were pink feather boas. It paid ok too; essentially it kept giving me my money back so I took that as a sign to head to the bar. The bartenders were absolutely fantastic. They were so attentive and they had so much personality. Great hostesses; we had so much fun hanging out with them. The bar had an impressive selection of whiskeys including Michter's, Angel's Envy, Jack Daniel's Sinatra Select, Jack Daniels Single Barrel, Knob Creek Single Barrel (both regular and rye, both 120 proof) and so much more. There are several fast casual restaurants on the games for. There's a pizza place, a place that sells lobster rolls and clam chowder, another that serves breakfast food as well as burgers, fries, and other traditional American food, an ice cream shop and a noodle joint. I have been craving noodles all evening, so I ordered a vegetable lo mein with shrimp from the noodle restaurant. My order was ready in a little over 5 minutes and it was so good! The price wasn't bad either, especially for a casino. We were only here for a few hours after work, but there are so many other things to do here. There's Topgolf, a comedy club, a spa, as well as some stores and other shops. Hopefully I'll get the chance to check them out on my next visit. read more

I've grown to enjoy MGM. I only come in to play poker now and I have really enjoyed all the promotions they throw out there. Heard they are putting new felt on the tables which will be nice, now if only they removed the slot machines in there! read more

MGM is a welcome addition to Western Mass. It offers a clean venue for spending a few hours playing casino games. Entertainment is offered at the nearby Mass Mutual Center. Food options vary depending on the day of the week. read more

My first time at this casino and I was really impressed!. First of all, super easy to get to, parking is a breeze, non smoking is always a plus, and nice selection of up to date slots. So I went with my usual group and we really had a great time. Every slot was pretty loose and it seemed that I was getting in a bonus round frequently. The food court was a delight as well. Probably the best French toast I have ever had. Not too expensive either. Started with $20 and left with $300! We had so much fun that my father hit a jackpot! Awesome! We went to eat at TAP (sadly, not a great experience). This place is smoke free, clean, friendly casino staff, and complimentary self serve beverages doesn't hurt either. Definitely want this to be my go to casino but Atlantic City and Foxwoods gives better incentives. read more

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Spent my Friday night at MGM Springfield at the Commonwealth Bar. Cassie and Philip were the best bartenders. Not only were they very attentive, they were able to give insight on the artists playing this weekend and recommend some great places to eat. Will definitely be back!! read more

BetMGM Sportsbook at MGM Springfield - Casinos Near Me - Springfield, Massachusetts

Absolute joke of an MGM location and casino in general. After my girlfriend and I made it past the main security at the entrance, she would continue to be yelled at and stopped on multiple occasions by security. Again, we already showed our IDs so we can enjoy the casino that's past the security! I asked them if they could just stamp her hand so they don't have to keep harassing us. They said if they don't know her, there is nothing they can do. This doesn't happen at any other casino and it's no surprise it's going downhill. Will not be coming back. read more

Nice smoke-free, yes smoke-free casino. Came here for dinner and black jack on a Tuesday night. Unfortunately all their nice restaurants were closed, no Italian restaurant-closed, no steakhouse- closed, no sports bar-closed, we'll I guess no dinner for us. Only half the food court dining were open, I guess it's soup and gelato for dinner tonight. Tables are fun, but their rules on black jack suck, 6:5 on black jacks, splitting twi aces you only get 1 card, no even money. Dealers are friendly, some if the patrons are rude (in our table - tipped the dealer $1 after winning a $300 hand) read more

Beautiful newish casino hotel in a not so happening part of town. The casino itself has lots of newer slot machines but the table games are only available from 10am - 4am. The hotel lobby is kitschy and adorable, looks like an antique library with floor to ceiling books and seating throughout. Only 4 floors of rooms, which were also decorated in antique kitschiness. Beautiful fixtures in the bathroom, huge flat screen tv, safe and keurig machine. Everything was clean and beautiful. The food court is open from 8am to midnight but has a very limited selection since not every eatery is open at 8. Monday- Thursday starting at 11 is Fifty Plus, where many items in the food court are available for 50%off to the 50 and over crowd. Coca Cola Freestyle machines as well as coffee is available self serve. Most likely won't return because of the limited amount of table games and minimums were $10+ read more

If you're coming to find good casino with good chance to win, at al cost AVOID MGM SPRINGFIELD, their SLOTS ARE RIGGED. You can expect to spend 1,000-2,000 without a good win, in fact playing in high bets means you can get all your money lost with very little return. MGG is nothing short of fraud casino THEY NEED SHUT IT DOWN. read more

Loved MGM Springfield. My wife and I went on a Saturday night for my birthday to play slots and have a steak dinner. It's a lot bigger than I thought and there was a countless number of slot machines. read more

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