Wow, I am really surprised to read bad reviews about this place. My experience has been so overwhelmingly positive that I was moved to try to find an owner or manager today after my service to compliment them! Since the "big cheese" (as I referred to him) was out, I thought I'd do an online review instead. I bought my 2011 Subaru outback there, primarily because the Subaru dealership nearer to me didn't seem to want to bother with me in any way. I liked my previous Subaru and really wanted a new one, so I headed down the Pike. I bought my car from Jeff, who was A+ in every way, and continues to remember me by name whenever I come in for service. Mike, the service manager, has always been friendly and patient with me, and seems to be able to get me in whenever I need it. And I absolutely love their waiting room, which is clean, comfortable, and has abundant coffee from the Keurig machine! Altogether, it's been a wonderful experience working with them. I look forward to every scheduled maintenance! read more

I just read many of these bad reviews and wanted to say they must be old reviews. I bought a 2012 Subaru Forester about a month ago.My search began with the internet guy Jake then to my salesman Jeff Ricard and finally to the manager V.J. They could not have been more professional. Metrowest Subaru must have changed their strategy to having young, straight shooting knowledgeable staff because they were great! I am very happy with my vehicle and also with the way I was treated. Thanks Metrowest Subaru . I will refer my friends and family. read more

In all, a somewhat shady experience. I wanted to check out a model that seemed like a great deal. I show up and the car isn't in but I get shown some other models (apparently a manager was using the car I was interested in as his personal ride). I get some information about finance rates etc and return a few days later (I had to schedule my own appointment, the salesperson who was supposed to call me never did). They have the car in stock this time around but it has six thousand more miles on it than advertised (which is a big deal for a car with thirty six. Apparently the manager who was using it as his personal ride was driving a LOT in the two months that he had the car). The rates for financing that I was told this time around were also two to three percent higher than what I was originally told and the whole thing started to smell like a bait-and-switch. In spite of the warning bells going off in my head, I made an offer, roughly $500 less than the original asking price since the car had 6k more miles on it than advertised. It was refused. I left. Apart from the sketchiness of my experience, the price offered on the Subaru was pretty good and the sales people were pleasant. It just seemed like a bad idea to enter into a relationship with a dealer with whom I had qualms about. read more

I just leased a 2014 Legacy from MetroWest and had a great experience. The sales person that I dealt with was knowledgeable, personable, and helpful. He answered all of my questions and made the leasing process easy to navigate. I made a last minute change to the features I wanted and he immediately found me another car that fit my needs. This is my first Subaru - I really enjoy the car and have no complaints! I recommended the dealership to my sister, and she is now driving a 2014 Impreza from MetroWest. read more

In a word: WOW! Just came in this past weekend. I was looking for something reliable for the "impending doom of snow" that Boston will always be. I didn't have anything set up ahead of time so I started down Rt. 9 until I hit a plethora of dealerships. I have to be honest: I did not stop here first. There are plenty of options but let me save you some time... GO HERE! Not only do these guys make you feel at home but as miserable of an experience it can be in my past "dealing with dealerships", this was a pleasure. Ask for Tony Chahwan. He is hands down the best! We have a 14 year old now and we are already planning on checking out their used cars too for this one... Tony and the crew made this a perfect experience. Call ahead and make an appointment because these guys get busy! Thanks, Tony! read more

I recently purchased a 2015 Subaru Legacy. I used the Consumer report buyers service, and Metrowest contacted me immediately and offered the best price. My sales rep was Jeff Ricard. His knowledge and enthusiasm for the car, and his sincere and personable manner sold me on the car and the dealership. Have to say, the car is fantastic! My experience was nothing short of wonderful. Jeff is the best car sales person I have ever encountered. No BS or razzle dazzle - just an honest, straightforward and intelligent sales approach. I have bought many cars over the years, and all too often have felt disrespected or demeaned in the process. This was my best experience by far! Highly recommend this sales person and dealership (and car)! read more

Had a great experience with our purchase of a new Crosstrek Hybrid. Matt was very pleasant to deal with, and the transaction was straightforward and absent of any pressure or sales tactics. I would recommend this dealership to anyone considering the purchase of a new subaru. read more

Head to Metrowest Subaru and insist on working with Josh Geller. He helped me get the car I wanted, he made the experience a pleasure and I cannot usually say that about buying a vehicle. Josh really is exceptional. When the car came in, he made the purchase transition stress free! Once my 2015 Subau Outback was officially mine, he spent over an hour with me going over the features that would have taken me hours to discover on my own. He really did not have to do this, but he truly is a great guy. He has made it known he is available at any time for any question! So call Josh, check out the Subarus! Great vehicle, great sales rep, great experience, and I love the car! So ask for Josh or give him a call yourself! 508-315-5163 read more

Purchased a used BMW at Metrowest Subaru. I had an issue with the car having one key upon delivery which was rectified by a phone call I received from the owner of the dealership. I have had my Subaru serviced also at this dealership and have found them to be prompt and professional with all work performed well. read more

I worked with Brianna Anderson, she was very professional, prompt and diligent. I would certainly work with her again. Harry E. read more

My under two year car's AC failed. They fixed it no charge and no problems! Even though I was a few hundred miles over the warranty. Great service! Thanks so much! read more

I bought a subaru impreza 3 years ago. transmission died at 30k miles and 3.5 years (covered under powertrain warranty). They refused to give us a loaner car as specified in our warranty contract. They also have not reimbursed towing expenses as per contract. At 1.5 weeks they had not assessed the car or ordered any parts. At 2 weeks they ordered the transmission. It has been almost 3 weeks and they are avoiding our calls, sending us directly to voicemail. We have no idea what is going on with our car or why it is taking so long to diagnose/fix. For reference, a local community dealer told us he could do the job in 3-5 days and my dad (an engineer) was able to diagnose the problem on site. read more

Needed front brake pads/rotors replaced and an oil change. Tried calling several times over a two-week period but they never answer the phone, left multiple voicemails, never received a call back. Called nearby Speen Street Automotive instead, someone actually picked up the phone, I scheduled an appointment for the same week, with free loaner car, good prices and great service. read more

This is a wonderful dealership, and Alex Kolker made our buying experience just about perfect. Quick, clear, honest, responsive, smart -- with a great sense of humor. It was less than 48 hours from walking in, meeting Alex, testing the car, signing papers and driving away with our fabulous new Outback. Thank you Alex, thank you Metrowest. read more

Had a great experience at MetroWest Subaru .We dealt with Marc Soloway. He was friendly and down to earth and no high pressure tactics at all. Every part of the transaction was easy and performed quickly. Even when a minor problem occurred at delivery it was rectified fast and to my satisfaction.I highly recommend MetroWest Subaru and especially Marc ,you will not be disappointed read more

Just picked up our used accord at metro west Subaru. Our salesman was Rob Wynn who was great to work with. We went to ten different places looking for a car and Ron was great to work with. He was very attentive and made the process very easy from start to finish. One of these days we will buy a Subaru and metro west will get our repeat business. read more

I don't understand why car dealerships just can't figure out how to do customer service right. Avoid the service dept at this dealer like the plague unless you like to be patronized and deal with people who won't stand behind their work. read more

I had a similar experience to the other reviewer. I took my 01 Legacy in for the 60k maintenance and was fast-talked into thinking my car was headed for the junk yard. I went in to talk to the (actually nice and helpful) sales department who informed me the mechanic who looked at my car was fired the very day he looked at my car. I had to pay $100 just go get my car back... just diagnostics no work done. They did not return phone calls... the phone just rings and rings and goes to voice mail. When I finally got to speak to the manager was condescending even though I told him I am not sure if I could trust the diagnosis of someone they saw fit to let go. . He was not helpful and made the situation even worse (I didn't think that was possible). I'd beware of this dealership. They just tell you what a piece of junk your not-so-old, fairly low mileage car is... but why don't you buy another Subaru. They may want to rethink their logic. The service department is making me rethink EVER buying another Subaru. read more

I had the worst experience with the sales reps at this particular dealer. They were not helpful and did not listen to me in regards to what type of car I was looking for. The sales reps kept trying to put me in vehicles that were well above my price range despite the fact that I continually told them that I could not afford cars in that price range. Eventually, the sales reps became so rude that I walked out of the dealership. Save yourself the frustration... go next door to the Honda. read more

Congratulations to MetroWest Subaru for having a SUPERB sales people: Such as Tony Chahwan. A man of business principals and honesty. Buying a car is one these life experiences that most normal people truly dread. I have bought few cars in the past, and the truth is I did not enjoy the process. However, when we were shopping for a car we got lucky enough to meet an incredibly genuine, honest and intelligent sales man, that man is Tony Chahwan. As my husband and I pulled into the parking lot of Subaru dealership, Tony Chahwan met us and greeted us with a friendly and welcoming smile. He introduced himself to us and guided us through all cars options. What impressed us the most about Tony Chahwan is his no-hard-selling techniques, honesty that radiates from his words, and an overall genuine personality. He explained to us in details about the car we wanted to purchase and helped us navigate through the process of trading in our old car and purchasing a new one. Tony Chahwan is very professional and intelligent. He used "smart" words in conveying his thoughts and explaining to us the details about the car. I must admit: I was a little taking by full command of understanding of the mechanical aspect of the car engine. We later learned that Tony Chahwan is an EE- Electrical Engineer. Having learned this academic piece of information about him put us at further ease and comfort, that is, we are dealing with an engineer in purchasing our car. Tony Chahwan honesty is second to none. We trusted him at once. He is very sincere and honest. He is truly the personification of integrity and intelligence- We spent out time with him at the dealership and decided to think over our options at home. Tony Chahwan emailed us later and thanked us for stopping by MetroWest Subaru, and offered his services and was willingness to answer any further questions. His email is very professional and sincere with hard sell terminology in it. We truly appreciated Tony's professional email. We returned a couple of days after we further researched all our options and decided we would buy our car from no one except Tony Chahwan. Tony's words resonate honesty and integrity. He delivered exactly what he promised us. There was no misunderstanding nor any negative vibes when d dealing with him. Tony worked with us in a very step by step in trading our old car, and financing the new one. We could have not asked for a better experience. He was true to all his promises and in delivering such promises. Of course we trusted him, but we also verified everything. We we extremely impressed with his honesty and genuine personality. He is honest to the bone! No issues nor any concerns about this, that's for sure!!! We feel very lucky and privileged to have had the business opportunity to have met Tony Chahwan, a man of true business principals, honesty, intercity, and SUPERB service. Furthermore, the fact he is an Electrical engineer was major driving force behind our conviction, besides his honesty and integrity, too feel comfortable enough to buy a car and be happy in such a investment. Overall, we had a SUPERB experience with Tony Chahwan when we purchased our car from him. It is very evident that we feel very lucky and happy to have met Tony and did our car bussiness sale with him. Again, CONGRATULATIONS, to MetroWest Subaru on having such honest and intelligent sales man on their team. Tony Chahwan is the concrete personification of honesty, integrity, and intelligence. In summation- if you are seriously looking for a car, simply go to MetroWest in Natick and then go directly to Tony Chahwan. He will save you time and you get the best deal on a car that money can buy. Thank you Tony for helping us with the purchase of our new car. It is a pleasure to do business wit you. We unequivocally recommend you to any potential people looking to buy a car, and we wish you nothing but the best on all you endeavors. Thank you again, you are the best, Tony! read more

They left a clamp to my transmission on after fixing a radiator then couldn't figure out the problem. After fixing other items saying it was the issue and costing thousands of dollars I took it to a local autoshop who found the clamp Metrowest had placed and not removed. I also tried to contact them to follow up and no follow up. Terrible customer service and car service. read more

I bought my Subaru Forrester in for a 50,000 mile checkup. There were a number of mixups and issues, the most important of which was I asked for a pre-trip checkup because we were going on a long trip. They sent us home with a receipt saying they had done the checkup. When we got to our destination the brakes were gone and the brake repairman also told us the tires were at the end of their life. It would have been better to know about the brakes and the tires before we went on the trip. I thought that was the point of a pre-trip inspection. When I called MetroWest after the trip to complain, they admitted that they had not done the inspection, because they had sent my car to their "express" service, which doesn't do inspections, only oil changes. They did not have an answer as to why the receipt said they had done an inspection. Not at all happy. read more

Update. Getting through to the Service Department by phone is harder than getting an audience with the Pope. ______________________________________________________________ We just bought our third Subaru from Matt. Matt has always been super responsive and very knowledgeable. Based on our previous relationship, we got the third deal done through email and got a very fair price. Matt has always been a straight up guy and very easy to do business with. The Forester XT pick-up and hand-off went smooth as silk. Business Manager was very easy to work with, explained everything and no high pressure antics. The service department has also improved considerably and wait times for getting the vehicle scheduled has improved considerably. My wife's car had a complex issue that developed (we think car got bumped in a parking lot) and the service department worked the issue hard and was very responsive and thoughtful. By biggest suggestion is to have the service department proactively work to schedule your next appointment before you leave. Our first experience with the dealership was our best auto buying experience up to that point. Our last one prior to that was a Honda Odyssey from the place we "shopped last" and the experience was slightly better than being water boarded. With two Subarus parked in the driveway, it may have been my imagination, but it seemed like I saw a lot more other Subarus popping up in the neighborhood after our purchases. I LOVE MY SUBBIE!!!!! New dealer renovation is nice. Will be back to MetroWest for next purchase. read more

I've called 4 times in the last 4 days trying to find out what's happening with my car. The first two times I got put on hold for 10 minutes and finally gave up. The third time I got a hold of a human who put me on hold for 5 minutes and then came back and told me they were going to call me right back and give me an update. A day passed with no update so I left a voice mail message. That was 24 hours ago and no call. I guess I'll just have to drive over there myself. Plus the reason why my car is there in the first place is that they sold me a total lemon. They've already had to replace the whole engine within the first year, and now the transmission is shot. I only got the car 2 years ago. read more

This review is for the service department. Getting a service advisor on the line can be a little difficult as I had to call multiple times to actually speak to someone. I had a scheduled appointment for the front passenger side airbag inflator recall on my Impreza. I was told it would take about 2 hrs to complete and ended up taking 2.5 hrs. The wait wasn't the problem. I first noticed a side dash panel sticking out when entering my car. Not a big deal since all I had to do was push it back into place so that it would snap in. After parking my car at home, I was disappointed when noticing the edge on one side of the silver colored plastic dash panel now has deep pry marks on it from what looks like the tech attempting to remove the panel. The pry marks on the panel are now black in color from the silver finish coming off. I know dealer warranty work doesn't pay as well as a regular customer paying for service work, but care should still be taken when working on customer's vehicles. I recently had an airbag recall performed on our Honda CR-V and it was completed with no damage to the panels so I know it's possible. I would recommend finding another dealer to service your Subaru. read more

Wasted 2 hours of my life there. Don't fall for the Trade-In letter! They didn't honor any 500 instant cash back, or above average trade-in or anything for that matter. Trade-in value they offered was 2gs less than Subaru dealers I brought my car to on the same day. No interest rates were given or actual price for cars looked it. No one falls for that BS anymore. read more

By far the worst dealership I have ever dealt with. Reached out about sale hours was told come on down, when I arrived there wasn't a single soul in sight. Ok that's fine, looked on the lot for what id be interested in. Okay, so I call make an appointment, call that morning to confirm what 2 vehicles I wanted to test drive, only to be told they only had a hatchback model of one, okay that's fine bur that's not what I'm buying. Test drive went fine, get back and waiting for the sale rep to bring out paper work, when another rep was working with another party going over all the promotions, savings, and deals... Only for my sales rep to come out, tell me Subaru leasing are trash and they don't really offer sales/deals. So someone was lying right off the bat. The sales reps and sales manager both wanted me to sign for a vehicle they didn't even have on the lot. So, at the point I said well just find an Impreza Sport. Sales rep said, we don't have one. Sales manager Jeff made some calls, yep no problem we will bring it over Monday. Monday comes and goes. Friday comes and the sale rep reaches out asking if I was still interested in the vehicle I looked at... I explained no, I was waiting around waiting to hear from Jeff about the sport. This sales rep threw his sales manager right under the bus and tells me Jeff was told no to bringing the vehicle over and had zero intentions of doing so. Oh did I mention I made it clear, I needed a vehicle as I work in public safety and my vehicle was wrecked in an accident the week prior to my first trip to the dealership. So, I reach out to Jeff who says the vehicle was still on hold but they are short staffed so he couldn't pick up the phone in 5 days to tell me the car I was waiting for wasn't ever coming. This is a common "game" played by Subaru, you know my father having worked for Subaru for many years. So, having had my time completely wasted by this dealership I reached out to VJ the manager and still haven't heard a peep back. Oh and I almost forgot, I reached out to another Subaru dealership in the state, huge price difference between the two for the same model/trim. Beware nothing but LIARS and SNAKES over there at MW Subaru. read more

Purchased a vehicle from them in June of 2015 and unfortunately encountered countless issues with the car. Sold it back to MW and am glad my experience with both the vehicle and the dealership is over. read more

My car buying experience with Marc Soloway was good. He was very nice and very knowledgeable about the cars. The three stars for the dealership is for trying to call, I couldn't even get my question out and the rude person that answered the phone interrupted me three times. Get some friendlier reception. read more

So my '03 Impreza was acting up a bit. I decided to take it to a dealership thinking they'd have the best idea of what was going on. The head of the repair shop tried to convince me that my car was junk, that one of his guys *might* give me a grand for it, just for spare parts, but that otherwise I was doomed. The diagnosis was that I needed to replace my axles and the engine (two separate problems, fyi). I took it to a referral mechanic instead - the axle problem (noise really) was simply a piece of the heat shield had come loose and needed tightening. The engine noise was coming from a bent rod - but lasted another 30,000 miles before needing replacement. read more

Just bought a new car there, and they were great. Very easy to deal with, not overly aggressive like some other dealers I dealt with. Gave me a great deal on a car, and when there was a mess-up (not their fault) they more than compensated. read more

We went to pick up our vehicle that was in for service under its warranty. When we got there the car was still in the service bay. We were told someone would take care of it and get us our vehicle. After over an hour o f waiting with nothing happening. And we were getting impatient by this time We checked and car wasn't move out at all. A very nice Gentleman I believe his name was Jim from Parts dept stopped by on his day off. asked us what was going on if he could help.Within a matter of minutes He our vehicle moved out of the garage and ready for us.He was outstanding he definitely turned a very disappointing situation into a good one. You have a great Employee with this gentlemen.I was gonna give 1 star review until I ran into him. read more

Fantastic experience from start to finish working with Mike Cerqueira at MetroWest. Mike was very well-versed on all the available Subaru models and extremely helpful in finding me the exact car I was looking for. Overall, it was a completely effortless process. A huge thanks to Mike and the rest of his team for making purchasing a new Subaru so easy. read more

We got an Edmund's price guarantee for a specific 2015 car, with the stock number even listed on it. They call us not even 10 minutes later as we are getting in our car to head over there. They didn't tell us that the car we went there for was already sold until we got there. They gave us a price for our trade in that was low and a price for a 2016 that was high, and did not appear willing to negotiate. They did not seem to care if they had our business. They let us just walk out the door without trying to stop us. We went to Subaru of Wakefield right afterwards and purchased from them. read more

Do NOT under any circumstances take your car here for service. I've had a series of issues with their service department, some of which have cost me hundreds of dollars due to their incompetence. For example, when I had my car serviced, I was told I would need new front brakes in about 1000 miles. After about 800 miles, my brakes started squeaking. I brought my car to MetroWest, fully prepared to buy brakes, and they told me that the brakes were fine. They continued squeaking so I went back-again told they were fine. Finally I took it to sears where they immediately said I needed new brakes and because I had "waited so long" I now needed rotors and calipers. Replaced the front brakes at sears. It's clear that MetroWest never even looked at the brakes despite my asking them to multiple times. Fast forward a few months-I take it to MetroWest for an oil change assuming they can't mess that up. They have the nerve to tell me I need new front brakes and rear brakes (rear brakes had been replaced at MetroWest a few months prior to rear brakes situation). They were trying to sell me brakes without even having looked at them! Caught in a lie, they start backtracking, etc. they actually replaced virtually new rear brakes for free because of their lie. However, they rushed through the job and did it incorrectly so one of the brake pads was rubbing against a bracket so I had to get them replaced AGAIN elsewhere. This is just one of many bad experiences I've had there and I will never take my car there again. I complained about the horrible service I received and they never even bothered to respond. Also be prepared to be patronized and treated like you don't have a brain if you are a young woman. read more

I must say this was the GREAT! I liked the car,i offered them a price,they counter offered i accepted,they replaced some front end parts (per my request) did the regestration as well as inspection.AAA ++++ read more

I went to MetroWest Subaru in Natick after negotiating a really good offer with CitySide Subaru in Belmont. (Not only was it a good deal, but they told me they would hold it while we decided and shopped around) I thought it was worth the shot to be an educated consumer and shop around. I arrived at the The dealership 10 minutes before it opened for an opportunity to look at the cars before speaking with anyone. Within thirty seconds the sales guy was breathing down my neck asking what I was looking for. Long story short, I politely interrupted him after he went all out explaining the different models without even asking if I already knew about the cars, or what stage of my shopping I was in... I let him know I already knew about the cars and had a good offer and was shopping for a great offer. He asked what I was offered. I told him, and with a dirty look he said, "Why would I offer you that? these cars are selling! We sold 17 cars yesterday." He then, without saying goodbye, turned around and walked away from me leaving me behind like a waste of his time. I think it is funny because he basically solidified that CitySide Subaru in belmont was actually offering me the great deal I was looking for already! LOL. I drove to Belmont and purchased the car. read more

I found Ron Wynn to be an excellent sales person, very knowledgeabel, very helpful. This young man makes the car buying experiece the best I have experienced. read more

I think I would rather take a valium and go to the dentist instead of going to buy a car. But, you need your wits for car shopping and valium doesn't mix with driving. Pete Hartelius made the process at MetroWest painless. He knows his stuff and was honest and helpful. I could not reccomend him more as a sales contact for Subaru buying. The dealer is not part of some big chain and their goal is to get you as a satisfied customer who will use their service department, refer friends, and ultimately buy again. It is a recipe for success. I love my new car - the CrossTrek. When driving it, I feel safe and my drive is smooth and quiet. read more

Metrowest Subaru has the highest level of customer service that I have experienced in a car dealership EVER! Aside from the fact that I got a fantastic deal from a financial standpoint, it is so nice in this day and age to work with professionals that I know can trust, especially in the automotive industry! The bottom line is these guys know their stuff and are incredibly honest. I would, and have, highly recommended these guys to everyone I know. read more