I can't say that I wouldn't recommend you go to MetroWest Subaru, but I can definitely say that I do NOT recommend you go to Tony Chahwan.
When I went in to look at three models to narrow down my research, I met Tony (his desk is right at the front door). He was personable and friendly, showed me the three models I wanted to see and there was no hard sell. I told him I'd come back on Sunday to test drive. I emailed him on Friday to let him know what models I would like to test drive, and told him what time I would be there on Sunday. His email response contained texting language/abbreviations and was, IMHO, unprofessional. However, he was ready for me when I arrived on Sunday, and took me for a test drive on the Crosstrek and then on the Forester, in the model and color that I had indicated I was interested in. I definitely preferred the Forester, so we sat down to make the deal. Again, he was personable and friendly. There was no hard sell, I had my Edmunds Price Promise and he used AutoTrader to calculate the trade-in value of my car, which was within a couple hundred dollars of the trade-in figures I'd calculated using KBB and Edmunds.
When I went back to sign everything and take possession, I first met with Tony to go over the car. There was a small surface scratch on the front passenger side which I saw immediately and he said he should have checked it before I got there (YES, he should have).
Then I met with the Mike, the Finance Manager, and I found out that Tony had given me false information about financing - Tony had told me that I should check with AAA and DCU to get the best financing rate before coming back in, and then the dealership would match the best rate. Utterly false information. Mike spent considerable time going over the options with me and doing his best to make up for Tony's error, and he seemed sincere and professional.
Once I received my registration, I sent Tony another email and copied Mike, the Finance Manager, regarding the false information Tony gave me regarding financing and offering them a chance to make things right before I leave any negative reviews. Tony basically blew me off, said he gave me the cargo cover at a reduced rate (which had been part of the initial price negotiation)and "i do what ever i can to help you." (sic) Later in the day I heard from Mike and from VJ, the General Sales Manager, and they offered to cover the cost of the cargo cover ($129). At this point, that's a very small part of my frustration, so it seems like an incredibly small gesture for them to make.
Tony's communication, both in person and via email, is poor; his emails are unprofessional. I do not trust what he says to be accurate, as there were instances of him giving me completely false information. I would never do business with Tony Chahwan again.
Mike, the Finance Manager, was great to work with and seemed sincere, professional and knowledgeable. VJ, the General Sales Manager, was professional in his communication with me. So far my only experience with the Service department was in scheduling a time to have the remote starter antenna re-affixed, as it keeps coming loose.
So in the end, I can't say that I wouldn't recommend you go to MetroWest Subaru, but I can definitely say that I do NOT recommend you go to Tony Chahwan. read more