Came in to have them check my battery. They came to my car and after testing it, recommended that…read moreI replace the battery. At no additional charge they replaced the battery for me. Since it had been a long time since the battery was last replaced, they had some difficulty making sure it was properly secured but in the end it was installed. The guys were very polite and apologized profusely for the delay. But I was happy that it was done correctly, the car started right up and I drove off.

Chans and Chris were professional and helpful. Crawled under dash on a nearly 100 degree day to get…read moreat port to scan for engine light. Light came on after accident, not my fault, Chans explained the codes and told me it was a sensor that was not affecting safety or driving. Said once front end was fixed light would go away. Nothing put praise for them. If anyone needs auto parts they should go there.

The man was helpful. He didn't pick the most expensive item, but found it when I asked for it. He…read morealso switched the windshield wipers for me.

Second time going to an O'Reilly's and being told they couldn't help me with changing my headlight…read more The guy helping me seemed nice enough and helped me in buying the headlights I needed but told me he couldn't help install them because he was the only one on floor. It's really disappointing that a service is advertised as being done there but then you get told no they can't do it. Will not be back to an O'Reilly in the future.

This was perhaps the best new car purchase experience I've ever had. Ross Annenberg kept it…read moreprofessional, didn't waste my time, and kept negotiations to the minimum. We know what we want - in and out - let's do business. They also have great financing deals - 0% interest. This wonderful purchase comes after the manager at Honda up the street attempted to fight me and Kia stopped getting back to me. I cannot recommend Ross and MetroWest Subaru enough for buying a new car. Really impressed with my Forester too!

I had a coupon and this place is near my work, so I thought I'd give them a try. I got an oil…read morechange, and even with the coupon it was over $100. They were polite, and though it was somewhat expensive, it was done quickly, so not a biggie. The next day I receive an email, thanking me for my car repair, and it said I was "chosen" for a free subscription to Sirius Satellite. They sell your email to Sirius!! My email said "response REQUIRED"- like its an overdue bill? Then a couple days later I get another email saying the same thing. I do give them credi; I complained to the service manager, who looked into it and promised to remove my email from their contact info. They made more than enough money on my oil change w out sharing my email for extra cash.

I stopped by AutoZone so they could check my battery. They were willing to help me right away. It…read moreturned out that my battery was still healthy so they offered to charge it for me for free. It took them about 45 minutes to charge it and they even reinstalled it for me. Overall, I would definitely recommend this AutoZone. Ask for David Q to help you out! He was the best!

They took the old wipers off my Palisade. Recommended new ones and put them on for me without if…read moreasked them to do it. I give them 5 stars!

I went to lease a new car at the dealership. I am not a normal customer in that I research every…read moredeal/every coupon. I black Friday order $2k laptops from lenovo that I've never seen because their prices that week are dramatically lower than even lower end brands. I'd never done a lease before, having bought 4 used cars for 2 drivers over the last 12 years so I had to come up to speed quickly (if you don't know the terms money factor, residual %, the change in monthly payments per additional $500, for adding extra miles or money factor markup or how using a security deposit can affect money factor... neither did I until this month). Used car shopping is relatively easy, find best deal by comparing cars online, ensure no hidden fees and the honesty in the price, line up outside financing and have the dealer match/beat your outside financing rate. Given the market changes with Covid, I decided I would rather have a new car as the promos made this car less expensive than the 2019 CPOs of the same specification in the region. I had done my research into a corporate discount and lease special on a very rare (1 in state, 2 in all of new england, 30 in the country) model of a car. I'd ran the numbers into two calculators and came out with a best base price and payment. In my process, I'd gone to 3 national used car chains and 1 local dealer to price my trade-in so I could, if needed to, sell my old car, take the proceeds and put towards the car lease signing separately. I had them run the numbers excluding the trade and they came out $800 higher (on a $55k sticker car/17k trade-in estimate). For most customers, getting to within, what would be $25/month of the price you want to pay would make for a quick deal. Not me. I stepped away, called 3 out of state sources (1 car broker in NJ was $1,200 better but didn't sell to MA-based customers because the MA RMV is very difficult for handling out of state leases, the CT based dealer sold the only other car in NE but said they could try to transfer another from a few hundred miles away and offered the additional target price on the car and the third was a thousand miles away but offset a better price by an money factor markup of ~.0018 which turned a deal seemingly $3k better into one $2k worse I went back to Bernardi and they worked to improve the deal for both of us through adding the trade-in, but still coming in a few hundred over my target accounting for financing. What the manager told me (and I later verified separately) was that Volvo Corporate had cancelled the $1,100 incentive (I knew of the incentive but not it's cancellation from my research) they gave to the dealership for discounting the car in the weeks before and made a discount discretionary. That sealed the deal and my high opinion of the dealership as, by my calculations, they were making a deal worse for them than what I thought I was asking them for, and within a small amount of the best deal I could theoretically do if I crossed state lines to buy a car (that wasn't yet there) and then sold my car separately. This was in May 2021, a time where other dealerships in the same town were putting stickers in their showroom about "market price adjustments" where they felt like MSRP wasn't high enough. Next is the customer service side. The salesperson, Silvano, insisted that he do a formal delivery and that I set aside time for him to show me the car. I'd never had such a thing (being both a techie and buying used Acuras from off-brand dealers dozens of miles away, its foreign for a salesman to know more about the car than I knew myself and for a dealership to do longer term relationship building). He showed his expertise and showed me things I hadn't considered. The sales manager Kevin also greeted me and I met another person who was introduced to me as the husband of my daughter's preschool teacher. That was attention to detail as I'd mentioned where my daughter went to preschool once. I am very happy with the experience. They offered a deal that was better than fair and a experience that felt more like the beginning of a relationship.

0 stars. Got a bait and switch experience. They showed Toyota Corolla for sale and the salesman…read moresaid "Excellent Choice" and then offered another option. I said "No that's the one I am targeting.". They then told me that one was already sold. First impression, horrible idea to pull that. Will tell everyone I know to look elsewhere!

Overall experience in advanced auto parts has been great, however when went in this particular…read morelocation at 6h30pm to get my check engine light on... the answer that i got was that they "wouldn't go out after dark and it was to windy". Went to autozone and got that taken care of. Do yourself a favor and go to the autozone in Framingham, because customer service here sucks big time...!

terrible service over phone "Jim" had a bad attitude over a simple question. I recommend some…read morecoaching