This is a review for our last visit to Metropole.
We had a reservation for Mother's Day this past Sunday. I made the reservation over a month ago and received a confirmation call a couple weeks ago letting me know that the menu would be a 3-course Prix Fixe. I called back and asked if we had to order off that menu, for two reasons: 1) I have two younger brothers that would be at brunch and they usually don't eat 3 courses at breakfast/brunch/lunch. 2) its brunch - not a dinner. I don't even want 3 courses. I could be wrong, but I would imagine most people don't get an appetizer, main course, and a dessert at noon on Sunday. If we did want dessert, between 7 people its likely we would order MAYBE two or three, but for everyone to have to order dessert seems excessive. So that out of the way, I called and spoke to the manager (supposedly) who I explained our group dynamic to, regarding the two younger boys who don't want that much food. She told me that we didn't have to order three courses, that as long as we were ordering from the special Mother's Day menu it was fine. For example, if someone just wanted an entree they could order that and get charged the appropriate amount, not $29. I told her we appreciated it, and that it made sense since I doubted everyone wanted three courses for brunch. I asked her to please call us prior to Sunday if that changed.
We arrive on Sunday, grab some coffees/bubbly at the bar, and chat for a while before sitting. Once we sit my brothers decide what they want from the menu. The menu doesn't look very interesting compared to what they usually have. They also made the mistake of leaving off some of the stars of their regular menu. Oh well. We decide what we want from the limited menu and begin to order. When my brothers order their (solo) entree the server tells us that they have to order the other two courses. One of my brothers says "I don't want any dessert, can I get two appetizers then?", and was told no, he has to order a dessert. The dessert options were a cheesecake, dark chocolate terrine, and cake doughnuts. Since we all HAD to order dessert we got a couple of each. The dark chocolate terrine was divine, although rich for the time of day - seemed like something to eat after dinner with an espresso or glass of wine. The cake doughnuts were terrible - they were hard as a rock and/or stale. My mom and I ordered the avocado toast entree which came with scrambled eggs. I was expecting a warm piece of toast with either sliced or mashed fresh avocado on top and a side of eggs. What I got was a cold, damp piece of bread formerly known as toast, topped with brown guacamole and a side of cold rubbery scrambled eggs. It was literally one of the worst dishes I've ever had at any restaurant. My mom's came out the same except the toast was twice as thick as mine and just as cold and soggy. We barely touched the meal and the server never asked us if anything was wrong. There had been multiple mistakes made the food that came out and at that point we just didn't want to deal anymore. It wasn't necessarily the server's mistake - after all, he doesn't call the shots or make the food. But it was just the worst experience we've ever had at Metropole.
To the chef and managers at Metropole:
1) don't do a fixed menu at Mother's Day brunch. This isn't the Palace at the Cincinnatian. And where are the breakfast-y items? No variations of any sausage, bacon, pancakes or french toast anywhere. The quinoa hash and terrible Avocado toast were the only breakfast-like things.
2) don't use Mother's Day as the time to experiment with that many new dishes. Our server kept telling us he didn't know how to explain the dishes because they were new and he's never seen them before. We came in to enjoy brunch with our awesome mom on a beautiful day. You have one of her favorite dishes (the carrot and avocado salad) and it was disappointing to not be able to come in and order some of the dishes we've come to love from you. Again, Mother's Day is not the time to reinvent the wheel.
3) Get your front of house and back of house on the same page.
4) Don't tell your (return) customers one thing and then renege on it once they're in the door and in their seats.
5) With more and more restaurants opening in the city people are going to have more options to choose from and sometimes all it takes is one unimpressive visit for your patrons to stop considering your business as an option.
I hate to sound so harsh, but this was just completely sub-par for Metropole. We expect way better from you! We always enjoy ourselves with you but don't think we will be coming back for any special occasions from now on. read more