This is the restaurant in the lobby of the Cincinnati Marriott RiverCenter. My wife and I stayed at the hotel on a recent trip to Cincinnati. One of the nights, we were tired and didn't want to go back out to eat dinner. We figured that it would be easy just to get some food in our room. This was our first issue. When I could not find a menu in the room, I called the front desk. The front desk told me that room service wasn't available, but that I could order from the restaurant to pick up. I then asked how I could view the menu, but the front desk stated that the restaurant doesn't publish a menu expect for inside the restaurant. This should have been a red flag, but we decided to go down to lobby and eat in the restaurant anyway.
The first issue at the restaurant I encountered was that there is no host/hostess stand. This left my wife and I to wonder whom to ask for a table. I went to to bar. While at the bar, The bartender and host completely ignored me. The bartender was chatting with a couple that I would later lean are his friends. The bar tender and host continue to talk to the couple, comp them drinks and Ignore me. The host even ignored me when I said "hello" to him as he walked past me. There was another person with a menu at the bar next to me who also seemed frustrated that he was being ignored.
Finally, my wife, whom had remained in the middle restaurant motioned to me that we had a table. The host sat us down, but failed to provide menus. We were left waiting with no menus and no waters for almost ten minutes. The host then came back and asked if we had ordered. I told him, "no", and it was only then that we received menus and waters. The host slammed our menus down on the table.
I ordered a burger and my wife order chicken wings. I told the host, who doubled as our waiter, that I wanted my burger cooked medium rare. He responded by asking if I wanted my burger medium or medium well. I told him again I wanted my burger medium rare.
We where given the bill prior to our food arriving. I guess they weren't in a hurry to serve us, but they were in a hurry for payment. Also, we were never given silverware and had to ask the bus boy for napkins.
The food ranged in quality from mediocre to decent, and burger was cooked incorrectly. My burger was cooked, not medium rare, as I had asked, but all done. It was also super dry. All the toppings and condiments, including the mayo, where under the patty, leaving the patty super dry. I had to pour some ketchup from my fries to add some moisture. The fries were, however, crispy and decent. I didn't try my wife's wings, but she said they were good.
The price of the food was not worth the so-so food quality. The burger and fries were $16.00. This was not a $16.00 burger, it was small, lacked taste and was cooked incorrectly. I did get a lot of fries on the plus side.
Also some just some odd things happen in the restaurant while we were there. At one point, bright lights in a large part of the restaurant randomly when on. Someone shouted "my bad", and the lights went off. I heard of banging and crashing from the bar, including the sound of a glass shattering. My wife saw another patron who must also have been frustrated with being ignored because he grabbed a clean pint glass from behind the bar rather than wait any longer for help.
The one bright spot was the bus boy. He brought us our food and quickly responded to our requests, including getting use napkins when the host/waiter failed to do so. He also timely refreshed our water.
Overall, this place is abysmal. Do not go here. Avoid at all costs. read more