A few years ago we went to Louisville, visited the 21c hotel there and enjoyed a FANTASTIC meal at the in-house restaurant, Proof. Despite finding nothing vegetarian on the entree list we had been assured in advance that the chef would be able to concoct something special for my wife to enjoy. They did not disappoint, she still raves about what they cooked for her to this day.
So, with the 21c Hotel opening in Cincinnati, we waited until a special night - our wedding anniversary no less - to try _its_ in-house restaurant, Metropole.
Upon booking the reservation we were given a menu which, like Proof, showed zero vegetarian options amongst the entrees. But, just like Proof, the staff at Metropole verbally assured us - on no less than 3 separate occasions - that the chef would be able to put something special together for my wife.
The difference between 21c Louisville and 21c Cincinnati was one of the veritable chalk and cheese variety.
Let's start at the very beginning, a place Julie Andrews assures us, is a very good place to start...
When initially booking the reservation, I requested a specific table I had spotted, over in the far corner from the entrance. It not only enjoyed good views and some sun-setting daylight through the nearby window but it was also the furthest away from the barely separated bar area which spans one entire side of the restaurant
Upon arrival, I immediately noticed the requested table was occupied. To be honest, we should've walked out there and then. Instead, and with NO apologies or excuses whatsoever, we were seated .... you've guessed it... right next to the extremely noisy bar area. Which rendered all 'romantic anniversary conversation' impossible.
Here's where I maybe nitpick a little. I don't know who chose/designed the furnishings for the restaurant area but they evidently didn't have much of a clue. If you get a chair to sit on you're fine, but if - like us - you end up perched on the upholstered benches, you'll find the table is too high to eat with any comfort. Basically, those bench areas have been constructed too low. Also, every single table in the place is supported by a centre leg with a wide/tall contoured plinth, making it impossible to place your feet comfortably on the floor in front of you. I witnessed loads of people around us constantly shifting their feet to try and find a 'sweet spot', none of them successfully. I'd expect this kind of oversight from a cheap burger joint, but an upscale restaurant? Klaxon alert!
Then came the food. "Disappointed" is an understatement. I tried the Steak Tartare as my appetizer, assured by our server it gets "stellar reviews". I cannot understand why. Tellingly, I left 2/3rds of it behind on the plate, the taste of the ingredients surprisingly bland. My entree was the Metropole Cheeseburger, a definite step-up from the appy, but far from the magnificent flavor sensation suggested by a recent Cincinnati Magazine article.
As generally 'mediocre' as my own eating experience was, it still towered several hundred storeys above my wife's. Having been promised the 'vegetarian earth' by no less than 4 people now - including our server who told us the 'pasta dish' could be made without the crab and other meat, but with lots of vegetables - she was served... a small plateful of pasta with a sauce and a few herbs plopped on top. THIS was their $25 vegetarian option? Lots of people now eat vegetarian food, not all of them on moral grounds, but because they know it's better for them. To not have a single veggie option on your entree list is incredibly remiss in this day and age. To then pretend that this pasta variant is a credible alternative just paints a poor "zero imagination" picture of your kitchen staff.
To her credit, my wife sent the laughable pasta dish back. She was then forced to order a couple of sub-standard items from what was basically the 'sides' as her Wedding Anniversary meal. The whole event became so unromantic in nature we humorously wondered at one point if we could actually sue the restaurant should the meal lead to our eventual divorce.
After we'd had our dessert I guess news of our general dissatisfaction had reached the restaurant manager who came over, apologized for the shortcomings over the order and comped us our shared dessert and my wife's pot of tea. It was extremely easy for me to contain my excitement at the gesture.
Sadly, it was all too little too late. Metropole officially goes on our "sh*tlist" as somewhere we will be sure to tell other people about... but for all the wrong reasons.
I've said this before and I'll say it again, if you turn away a vegetarian diner by not offering a credible vegetarian option you ALSO turn away all of their carnivorous friends and family members who would/could dine with them. Based on our experience, Metropole proved itself as not only somewhere that does not comprehend a vegetarian's needs, but also a restaurant that undermines its own assurances. read more