This location is right off of Cobb drive between Cumberland and 285. Pleasant service but not cool…read morethat they leave for lunch and lock up and have people waiting. According to the lady they don't know what time they are going to lunch. Seems like that is more selfish than customer service oriented. Not a good way to run a business. So call first and check they are there. One poor man waited an hour and a half while paying the movers!! No bueno!!***while the manager wrote a comment below that unfortunately is not true. There was not a sign on the door and in fact I suggested there be one posted. It was longer than 20 minutes..I myself was there for longer than that... disappointing when people make excuses...instead of working on the opportunity to improve their services.

Very friendly people and 1/2 price for the first 2 months :-) the spaces are big and easy to…read moreaccess. I needed one big enough to store my convertible for the winter.

Rat infested do not store at this location I've lost thousands of dollars worth of items due to rat…read moreurine and rat feces.\nThis is a problem that they've known about for a while and have done nothing about it

This was the worst rental unit service by far; robbery without a gun. I rented a storage unit on…read more7/13/24 @ 3300 Austell Rd. Marietta,GA. The property Manager; Jade, provided good customer service at first. Seven months later, her service as Property Manager became confrontational, argumentative, and threatening. I made an initial report, with expectations of due diligence from corporate. Only an apology was given, and retaliation followed shortly thereafter. On 6/17/25, Jade, informed me a minimum of $100 must be made by 5:45p to avoid auction of my possessions. Note: I spoke with Ms. Payton @ the location prior to this. She also informed me arrangements can be made. A balance of $242 was due, and $100 paid on 6/17/5. My unit was auctioned off on 6/18/25. Calls made to Ms. Payton, and Jade after payment went answered, and never returned; conveniently. I spoke with a 'Javir' on 6/21/25, from customer service who sent me on a goose chase @ the Austell Rd. location. I was met by 'Jade' 20 minutes after the scheduled meet, only to be told a call from Ms. Payton will be made on 6/23/25; the call was never made. It's applauding to find corruption in 2025; theft, and cover-ups has become more creative with a lot of businesses in Georgia. The law, as it appears, makes it comfortable for businesses to go against the law. I am seeking answers; businesses as such will never be able to practice where I am from. I'm behooved! Signed, New to the South, and disgusted!

Such a friendly place. Brand New, Super Clean, and Huge canopies covering the loading areasread more

Shatima was very nice and had a very uplifting attitude. She was very helpful and pleasant with all…read morethe information she gave me. Highly recommended!

I made a mistake on the amount of rent I needed to pay but Melinda and Maria in the office made a…read morepoint to call me and make arrangements for me to take care of it in a timely manner. Their efforts kept me from having to pay a late fee. THANK YOU !

Bad customer service: nobody was at the front desk to pick up a reserved van. Called many times…read morewithout answer. Waited 30+ mn before one of the customers volunteered to look for the staff on the property. Extra fees: take photos of the dashboard (for mileage and fuel) and the inside/outside of the van (for cleanness and proof of non-damage) before returning it to avoid extra fees.

I love the curb appeal and always said I would use this place when I needed storage. I came by to…read moreopen a new account and there was a sign on the door saying "Be back in 15 min" but no one ever came back. Whoever was working had closed the store early. It was only 5:43pm.

Beautiful building. Kept clean. Great storage unit. Good business hours, access hours and access…read moreoutside of business hours. Kind, friendly and helpful staff.

Anthony renders superior professionalism, responsiveness, extremely helpful in resolving any issue…read morethat may arise. He is friendly, knowledgeable, proactive, and takes extreme pride in the location. He truly cares for the customer. If I had to rate him on a scale of 1-10 I would proudly rate Anthony a 20+.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Bait and switch. You'll get a promotional move-in rate that they will add an administrative $25 on…read moretop...In three months your rent will go up almost 120% My rate went from $45 to 96 and nowhere on the website were prices listed that high to begin with for a unit my size . Corporate does nothing but direct you to the manager via a bot . Manager did nothing to help me other than tell me how booked they are, but then you go onto the website and see they have open spots that you can reserve online which I did . They are willing to let me move all my stuff inconveniently to another unit and charge me a transfer fee of $10 to do it rather than let me keep my stuff there at current price. Rude Price gouging practices...

Worked with Susie, the Storage Manager, to assist me with my payment. She worked very hard to…read moreensure we made our payment and even helped with the late fee. She was always kind, professional and courteous. I would honestly rate her a 10 if I could! She's a complete asset to the company and the customers!

They should have a zero star rating because that is what they have earned. I have rented from this…read morestorage company for over 2 years. Last night I went to my storage to find all my beloved belongings destroyed and rats! Everything was covered in rat feces and urine. It has been 2 weeks since we last came. I called management to let them know and they came out and we're super apoligitic but did not offer to help us clean it out or any solutions. They gave me a pamphlet that covered all insurance aspects of it and told us it would be covered,if not to contact them and they will figure it out. I did contact the insurance and they were super nice and apologized over and over that they couldn't help, which was more than I got from the 1800 number for the company. Upon this phone call I spoke with a VERY RUDE lady and she would not give me any information,not even the direct phone number to the location. SHAME ON YOU!!! Little did I know, it did not cover this. It is impossible to reach the location owner or manager. I ended up throwing away all of my belongings because I cannot keep them. They are NASTY!! Im super disappointed in this company. I advise you to stay far far away! DO NOT DO BUSSINESS WITH THIS COMPANY! READ THE REVIEWS ON YELP,FACEBOOK AND OTHER SOURCES. I wish I had

From the owner: Reserve online and start storing today! Store your belongings with confidence at SecurCare in…read moreSmyrna, GA. Located near Jonquil Plaza, we provide small, medium, and large units and drive-up units and car storage. Serving residents and businesses throughout Forest Hills. Visit our office today to reserve your unit. Managed by National Storage Affiliates.

The grounds: neat The storage unit: clean, well lit…read moreThe pricing: The intro pricing is enticing, but after 3 months the price increased 2.5% ..more than double. You decide. Calculate that.

Ms. Neely was very courteous and answered all of questions. I would highly recommend AC self…read moreStorage and will be using the storage during my renovation process

I have been using this storage for years now. moved in and out a few times, change the size of the…read morestorage unit, etc., and CJ was there every single time helping me with every step

Great Staff, Reasonable rates. I've used Extra Space in 3 states and they are all excellent.read more