We bought a Bobcat mower from Cesar at Merit Hardware. The service was excellent, he's very communicative, and the delivery went smoothly even from states away! We got all of this for an unbeatable price. Will definitely use Merit Hardware for all our future outdoor needs! Thank you Cesar! read more

Poor customer service. Try to resolve issue with owner several times about shipping refund. Staff hung up on my calls several times. Think twice before purchasing from this company. Got stuck paying 530.00 in shipping fees. read more

When I went to pick up a mans equipment the man told me he thought this place would become a dealer but never did and never received his check for the equipment.. he only gave me half of what was on my bill of lading. I called the guy and told him not everything was available to pick up and he was in disbelief. I took my phone inside for the owner to talk to the man, and immediately I could tell the conversation wasn't going to go well when I seen the ass hole. He screamed at me to get off his property in front of a few costumers when I asked for the whereabouts of the man's stuff. Then calls the man on the phone a bitch and a faggot and tells the man that he SOLD THE EQUIPMENT. Don't go here unless you feel the need to get ripped off l!!!! read more

Terrible experience with the owner Jeff Mullins and Merit hardware and its hard to believe that they're even still in business. I gave Jeff my credit card over the phone to purchase a BadBoy Zero Turn for the full amount. In less than 24 hours I went to their shop after reading the terrible online reviews to request a full refund. Keep in mind that on their website it says "full refunds are given on unused items within 30 days." I never even picked up the Zero Turn, so I had nothing to return. I was told by the store clerk that I would have to speak directly to Jeff the owner about the refund and asked to have Jeff give me a call. He never called, so I called him twice about the refund. He was very short with me on the phone and basically said, Yea, I'll take care of it. It's been roughly two weeks and still no refund, so I had to go through the trouble of filing a dispute with my credit card company. Jeff was very nice when I was buying, but his personality totally changed when I wanted to cancel the sale. All he had to do is simply refund my money and there would've been no problem, but he did not. If you don't believe me, please go to the state judicial case look-up and search Jeffery Mullins, Merit Hardare and Merit Rentals and decide if you really want to do business with them. You might get a great price on equipment, but will they stand behind a warranty especially if it will cost them money which would make the warranty useless. https://civilinquiry.jud.ct.gov/PartySearch.aspx read more

I used Cash App to purchase a chute blocker for my Bad Boy which Merit Hardware never shipped. To Cash App's credit, they completed a fraud dispute and are refunding my money. Merit hardware should face a class action lawsuit for everyone they have bilked. read more

jeff and the whole merit hardware is a scam..ordered engine ..wrong one shipped..said they would refund and didn't..do your homework and check out all the law suits against them ..scumbag company..another law suit on way read more

I ordered an engine online, they shipped the wrong part which I provided from the SKU that was sent vs what I ordered. They never apologized, told me to ship it back to them at my cost. They did finally send the freight company back to get the part. I was told the correct part would ship when they got the wrong part back. I followed up to see when they would be sending the new part and I got an email back with photos showing a broken box asking if that was how I shipped it. I informed them it was not, my neighbor was present when I loaded it in the truck and XPO would not accept it had it not been in tact. I asked again when the new part would ship and I was told they will be refunding because they don't do business with people like me. whatever that means. Do not trust this company. read more

sold illegal Ecco blowers that did not have any serial numbers on them. I was unaware at the time bought them sealed in a box. He is a shady dealer who is not a proper Ecco dealer, who knows where he got these blowers that do not work!! he will not give us the money back !! any work he has done on any of my equipment has been janky do not use him he is a crook !!! read more

Very good customer service stayed open 30 minutes later for me and got all papers signed in less then 25 minutes had mower same day

I hope Jeff realizes how poorly his employees treat customers when he is not there. I went in and it was as if I was a bother. I had to find them to ask a question. Feet up and disinterested, Victor was about as friendly and helpful as a bad rash. If it were my place, I would have fired him on the spot. I came in with money in hand to buy a Maverick or ZT that was already on your floor but the attitude I got was ridiculous. He denied even speaking to me about the model I wanted the day before. How did I know to ask for Victor then? Jeff, you and I spoke a few weeks back. I visited. After my experience with this guy, I drove 45 minutes away and paid full price for a model that won't arrive for another two weeks just so I never have to deal with that crap again. read more

Bought a brand new Rebel this year. I wanted a rebel X but his salesman assured me that the rebel will work just fine. Well it didn't. Problem after problem. Finally after some heated phone calls and being threatened by Jeff personally he agreed to take the rebel in towards a rebel X and an additional 2K. Well first 10 min of using it bolts start falling off. Called the sales rep and he said "look at the parts schematic, don't know what to tell you" well this rebel X has 45 hours on it and the bagger is bent due to cheap Chinese metal, the frame is bad from the factory (factory confirmed it) engine has no power and deck lock is broken. Radio silence from Jeff and bad boy corporate. Filed with the BBB for help as well. Put many calls into cooperate and to other dealers. This guy is so hated that other dealers won't even help me. If I were you I'd never buy a bad boy and more importantly buy from this place. read more

Oh the story's I could tell about this place. Folks I can't stress enough to do your homework an search this junk yard. Jeff is a scam an every "worker" in there is as well. Scammed on a mower deck, blades, belts, front caster bearing are junk. Mower was delivered an delivery driver starts spray painting the scratches. DO NOT I REPEAT DO NOT SHOP HERE!! BB , corporate and reps are now involved. People reach out to corporate. They are well aware of this clowns antics. The more folks that call an spread the word the faster corporate can make moves. Jeff your walls are closing in. GOT UM!! read more

Ordered bagger for ride on mower October 2, 2023. April 23, 2025 I'm still waiting for product. Made more than 6 calls for shipping status update. I've heard every excuse imaginable: " it's on back order, we'll be receiving 17 tomorrow your order will be shipped tomorrow, your order has shipped, we'll send you an email with your tracking number, finally today - we don't have any." Sent a cancellation email showing $0.00 will be refunded. DO NOT DO BUSINESS WITH THESE PEOPLE. They will put you on hold for half hour only to jerk you around with 10 different stories. Will dispute with my bank if a full refund is not received within 5 days. Terrible customer service. Crooks!! read more

Merit Hardware - Hardware Stores Near Me - Bridgeport, Connecticut

DO NOT BUY ANYTHING FROM MERIT HARDWARE LLC AKA AS MERIT RENTALS SCAM SCAM SCAM. As with several other reports I see I did not get product or refund. Ordered engine, never got it. They are smug and don't care and will steal your money with a smile . Jeff Mullins is thief. He was recently sued by Briggs and Stratton Llc for $32k for not paying them and another supplier also sued them. How these people are still in business is beyond me, oh wait, they just steal money! You can't do anything about this and it's just 800 dollars so what go to court over it? He knows this and has stolen a lot of peoples money. I also learned another lesson, don't buy anything online that the website looks like a 1990s angelfire site. Court cases I found online. Do not buy from these people!! Jeff Mullins and Clairabel Mullins of Merit Rentals/Hardware. Ie. (Briggs and Stratton Llc vs Merit hardware) ( Steve Willand inc vs Merit hardware) Do the math. read more

I have paid $347.78 for servicing my snow blower and lawn mower. The servicing was not done correctly. Both equipments not working. They pick up my lawn mower and Chris asking me to pay again $158.00 , I told him no I already paid $347.78 . He would not release my lawn mower. Chris and Jeff are scammers. They do not give quotes before start servicing when you go to pick up your equipment they will rip you off. They do a lot of verbals . Stay away. They are very very rude. read more

Merit Hardware - Hardware Stores Near Me - Bridgeport, Connecticut

I worked with the owner Jeff who appeared professionally at first but once I decided not to take delivery on my order he quickly changed. Jeff is unprofessional and rude he threatened me over the phone and was very combative in his demeanor. I filled a better business complaint and a police report. Please learn from my mistake don't do any business with this shady company. I wish I would have read the reviews before I choose to order something from them. Most people have had bad experiences with them. I don't normally write reviews that's how bad my experience was. read more

we bought razor 50 inch mower it needed to be serviced when bringing bk he mower they switch the mower gave us someone else now they wont take it bk give us the one we paid for i wouldn't buy from them again stay away from them not worth aggravation read more

if I could give it zero stars, I would ********Buyers beware******** absolutely horrible. Do not buy anything at the store. They are nothing but a scam an absolute scam. they sold us a $20,000 machine. I brought it back two days later because it did not work and they refused to give me back my money and told me to leave their store. There are no returns on the receipt. It does not say nothing about no returns. this place is a complete scam and a rip off and I will be taking them to court and they will be getting money back. I don't care how long it takes me or how hard or difficult this process will be. read more

They scam buyers they robber me and refusing to respond even given documentation.  We lost $1,588.93  Obviously something they do a lot! i make a purchase on 11/11/2021 they take my money and never send the items they didient refund the money complete scamers company workers are very rude not professional at all Stay away from this chop shop. Jeff the owner is a known crook with no credibility and an awful reputation This company It's a complete SCAM DO NOT purchase anything ONLINE from them because you will not get it. Jeff, the owner has taken my money and not ship the merchandise that I bought from them. I spoke with Jeff several times for a credit card refund however he never issued a refund. I had to contact the police Department to make a report. They continue to run my credit card after this issue. Do not purchase anything from them they're thieves they will take your money. read more

Merit Hardware - THE SCAMMER LYING THAT SEND THE ITEMS NEVER SEND IT - Hardware Stores Near Me - Bridgeport, Connecticut

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They had log splitters listed on CR recent ad ...pre season price Greeted by 2 young kids with zero ambition ... lost a $1900 sale ... oh well read more

i bought a chain saw new they told me have 1 year warranty i went ther week later because the strain broken and they tried to charge me $80 ill never come back there better go to home depot rigjef-3fuhry-we read more

Merit Hardware - Hardware Stores Near Me - Bridgeport, Connecticut

I bought a $7000 lawnmower there in June that did not come with a manual. I spoke with and individual there immediately after delivery to notify them I needed a manual, they said they would mail one right over. I called back a couple weeks later and no one knew what I was talking about, nothing was mailed out. Same thing happened 3 times, in July I was told they could not get a manual and they would email me one. They emailed me the parts manual not the maintenance manual. I called back telling them I need a hard copy of the manual, after arguing with a person on the phone they took half of my address and told me they would see what they could do, then hung up on me when I asked them their name. I would reach out the owner but after reading these reviews he seems pretty useless too. Could not be more disappointed with the customer service, do not buy from this place. I will be notifying the manufacturer of the terrible business practices of their vendor. read more

owner is a clown robbed me for 4,500. Won't give me a deposit back after trying to do a switch and bate on a trailer.

Every time I need a spare key made, and am in town, I make sure to stop by Merit Hardware. Tone and Jeff always display a cheerful disposition when on the premises. After numerous failed attempts, I stopped making keys at Walmart and Home Depot. read more

Merit Hardware - Hardware Stores Near Me - Bridgeport, Connecticut

Placed an order for an engine that was in stock and allowed me to add to the cart. The next morning said order was cancelled. This is just like what Best Buy does. read more

Th was by far the WORST ON LINE BUYING EXPERIENCE I HAVE EVER HAD! I ordered a bad boy mower chute blocker and the order said it ships in 2 days. One week later no communication from Merit and no sign of the order. I e-mailed their site more than once with no reply. I then called their number and after waiting several minutes was told it was being shipped that day. One week later the product had not arrived so I once again e-mailed with no response. I called again to be told it must be lost in shipping and my credit card would be refunded. nearly a week later my card was not refunded and the product showed up at my door with no communication from Merit. Meanwhile I ordered the part through Amazon and received the part in three days. Now Merit wants me to ship the part to them and pay shipping (which I had paid during purchase) before refunding my money. This place has the WORST COMMUNICATION AND CUSTOMER SERVICE I HAVE EVER EXPERIENCED! BEWARE IF ORDERING FROM MERIT HARDWARE!! read more

Bought a Bad Boy ZTR. The Bad Boy is a beast, my lawn is a jungle and the Bad Boy tamed it. Responsive, professional and fair pricing! I would use them again for future purchases or repairs. Delivery the day I bought it half way across the state. read more

I was very nervous dealing with this company because I found them on Craigslist and had to put a $500 deposit down. I have to honestly say I could not have been happier from the initial contact to the final sale. I purchased an inclosed cargo trailer. The pricing was great and they delivered it to Long Island for $99.00 ! It would have cost me double that if I went up to pick it up. I dealt with Tony. This guy is a huge asset to this company. He kept me in the loop, took my multiple calls after hours on his cell and kept every promise he made to me. There was a one day delay because his supplier was late but he let me know and delivered on time the following day! This operation is a class act. Also shop it around and I guarantee you wont find a comparable trailer at this great price anywhere in the northeast. Thanks again Tony.. read more

This company It's a complete SCAM DO NOT purchase anything ONLINE from them because you will not get it. Jeff, the owner has taken my money and not ship the merchandise that I bought from them. I spoke with Jeff several times for a credit card refund however he never issued a refund. I had to contact the police Department to make a report. They continue to run my credit card after this issue. Do not purchase anything from them they're thieves they will take your money. read more

I parked in there parking lot( it really just a 4 parking spots on the side of their building) and with in two hours my car was towed. That wasn't the real issue it was the fact that this company when out there way to write all over my vechile to than tow my car! It shows what lowlifes works here. Even the towin company said they've never seen such childish behavior and that comes a lot from a job who tows people cars all day! Don't do business with them complete morons read more

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They scam buyers by not applying deposits and refusing to respond even given documentation. We lost $1,000 and the answer I got was "too bad" and go ahead and sue me. Obviously something they do a lot! read more

terrible service at this place my wife and I was looking at bad boy tractors and seen there add on Craigslist! called and talked to Jeff the owner about one and he said it was in stock and ready for delivery! wife did the financing over the phone and set a delivery date for 5/16/2023. I took the day off to take possession of the machine but received a email saying that the tractor wasn't coming today because the truck didn't come!!! hmmm! so I called to see what was up and got some kid who told me I knew this already because we spoke on the phone and he said that I sounded sleepy!! weird so told him it wasn't me bud because I was cutting hay all day but looking for the tractor at the same time! called Jeff and he said that the truck delivery never came and was looking at Friday or Saturday! now again this tractor was supposed to be there on the lot! it wasn't what he did was lied about it and made my wife sign a purchase agreement online then he ordered us one! he never had it! called to cancel it because another dealer had several to take asap but told us that he wouldn't cancel it and that it's a done deal and we would have to wait! with very unprofessional attitude I add. I would have escalated the cancellation further by contacting the finance company but he told my wife that soon as the machine gets delivered we will have it! again!!! we didn't order a machine we were purchasing one that he supposably had! complete lie that's why he won't cancel it because he had to order one! I should have read the reviews on merit hardware before I even called! another local dealer said they get the same story told to them about this place! we are a trusting couple but businesses like this makes it hard to do so again!!! so read this carefully and make a decision on if you want to take the chance! so currently we have a invoice for a tractor that was supposed to be in our yard but instead had to be ordered because they never had one! read more

Merit Hardware - Hardware Stores Near Me - Bridgeport, Connecticut

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Terrible business to deal with, very rude employees that were not helpful at all. I do not recommend going there at all If I could post this without a star rating I would read more

TERRIBLE. I rented a bounce house for a party. I asked for a generator. I was told I would have the bounce house, generator and cords and when they showed up it was not the bounce house ordered, but one that was twice the size. No generator, no cords. I had to plug it into my house and within an hour there was smoke coming from the bounce house. I had to unplug it and could not use it. I called the same day and sent photos and was told someone would call me back. THEY HAVE NOT. I disputed the charge on my credit card. read more

I have been looking for a backpack blower for quite some time. I finally decided to bite the bullet and buy one. I found Merritt hardware on craigslist advertising the blower I was looking for for $100 less than any place else around. I also saw some bad reviews on yelp which concerned me. I went up they took a brand new blower out of the box and gave it to me for the price they quoted on the phone. They told me how to use it, how to store it and anything else I needed for the blowers longevity. They couldn't have been nicer or more knowledgeable. I give them five stars. read more

I was in the market for a new lawn mower. Despite all the reviews I decided to take a ride to Merit after going to several other local lawn equipment shops. Merit gave me top dollar for my trade in and a great price on my new Bob Cat mower that no other stores could touch. If your in the market for any lawn equipment I wouldn't hesitate to go and see Jeff at Merit. read more

Jeff is a LIAR! My husband brought his lawn mower there to fix. He received a phone call 2 weeks later letting him know it's ready. When he went they couldn't even find it. Once they found it, they told him they never even looked at it yet. They had already charged $100. He was very rude and unprofessional about the situation. Then they said they would drop it off and never did! Never giving this place any business again. Awful, just awful. I still have not received our lawn mower back. read more

I purchased a 1 yr old riding mower from Merit Hardware and asked if they had serviced (oil, filter and blades) it and they said yes. I got the mower home and there had been no servicing and worst of all there was water in the engine oil as it was all milky. I tried contacting them to return it (within 24 hours) for a full refund and was not able to. Awaiting him to respond. read more

Buyer beware, we were completely robbed by the owner of this place. We reserved a piece of equipment for a particular day. When we went to pick it up, it was not in proper working order. Aside from the fact that the machine itself had not been examined properly before giving it to us, and had many loose and faulty parts (like blades and other potentially dangerous things) the trailer it was on was rusted, wheels had dry rot, and the brake lights were not working at all. Additionally, the hook holding up the trailer was in such poor condition that the owner sloppily used a huge rock to slam it into place on our truck (not very professional, BTW). The machine was in horrendous condition and absolutely not safe for use or road-ready/legal by any stretch of the imagination. Since the trailer itself was illegal to use on the road (again, no brake lights!! I mean really), we refused to take it out for the safety of ourselves and other drivers around us. Owner charged the credit card the $300 anyway. I'm sure he will respond to this review claiming that we "cancelled" our order or "changed our minds" which is 100% not the case. We needed a stump grinder in decent working order on THAT particular day, and he could not provide that to us. He is offering us a store credit not for products, but ONLY for rental equipment on another day that we absolutely do not need! We needed it on the day he promised to provide it for us, but did not. It's completely absurd, illegal and unethical that he charged our CC for an unusable piece of equipment and refused to refund the money. The owner is a thief. Based on other reviews it's completely unbelievable that he is still in business. Go elsewhere. I'm sure there are plenty of other rental places in the area with more ethical business practices and proprietors that actually respect their customers and don't rob them blind. read more

Higher prices than any other STIHL dealer in the area, maybe the state. The old owner at least seemed to care about the business and his customers, but his employee, the new owner, has personality issues and NO sense of customer service, a prime example of why people are buying sub-par, disposable power equipment (if you can even call it that) from the big box stores instead of REAL tools from actual service and repair centers. The selection of parts is useless, even down to the most common maintenance and repair parts for the most popular machines. The time for parts to arrive isn't terrible, but it seems many are on "back order" and when they arrive the prices, not given accurately over the phone mind you, are inflated. The store is dim and dated looking, and the service turn around time is long. Don't go here, it needs a new-new owner. read more