Contacted them thru phone and email several times before getting them to come out or even get back…read moreto us. They finally said they were coming out,gave us a day but time was not specific. They didn't show up and not even a call to let us know. We found out only after calling them. Fimally came, measured we communicated thru email and then no response from them after 2 weeks.

I had no problem with this company once everything was installed there were two issues I wanted…read morefixed both times the company sent a person the next day to correct and I live 1 hr away from the store. My contractor was impressed with the quality of the cabinets for the price.

Doesn't get back to you on quotes, disorganized staff. Took my business elsewhere...lmfao.read more

We had a wonderful experience working with Emily Fasano this morning. She was very helpful and…read moreknowledgeable about the products Torrco has to offer. She took time to understand what we were looking for and made suggestions, so that we were able to decide on just what we needed for our new home. Ultimately, we ordered a whirlpool tub, pedestal sink, toilet and a one piece shower unit. We were very pleased with her outstanding customer service. Jim & Angie Marshall

Neighbor got a delivery from this vendor. Apparently their warehouse and this company is OK with…read morethem blocking non-delivery location driveways. They have a box truck parked in front of MY driveway blocking 3/4 of it. I called the company and they had me on hold. They kept coming back asking if they left. Then I was told they were going to call the driver. I told them they were already out of the truck and by the time they talk to the driver, he'll be leaving and not care. We literally had to drive and maneuver around this stupid truck to get into our drive way. Bad form Bender. Never used you, NEVER will or recommend you to anyone.

No customer service. Sales associates do not return phone calls and act like they do not care for…read moreyour business. I made several attempts to order a replacement faucet for my bathroom sink before I finally received email about when the faucet would be available for pick up. When I arrived at the store, I learned sales associate never converted order from a proposal to an order so faucet was not available. I have never experienced such disorganized and unpleasant shopping experience. All I can say is go elsewhere for your plumbing supplies.

I had a great experience with Fairfield Kitchen and Bath. Mac and his team did great work. The…read moreteam was always professional, punctual, informative, courteous and did amazing work. I was extremely pleased and highly recommend them. Kathy J.

I had a great experience with Fairfield Kitchen and Bath. I purchased high-quality flooring from…read morethem, and everything went smoothly from start to finish. The materials were exactly as promised, and the delivery arrived on time, all the way to New York without any issues. Reliable service and quality products--I would definitely recommend them.

t: I am so happy that I found Mariel!! Her guidance made every aspect of designing my new bathroom…read moresuite a pleasure. She gave me invaluable advice for the renovation, including the type of tile I would be happiest with in terms of maintenance and aesthetics, and the appropriate placement and pattern. Mariel was well versed in all aspects of planning the renovation, too. The results are remarkable. We absolutely love the final product. I would highly recommend Mariel to anyone who needs a great professional tile interior decorator.

I'm rating this Company the lowest rating possible. I chose a custom blue tile with Monica after…read morevisiting 4 other stores in search of the "perfect blue". Monica failed to explain that 1. The tile sample board was old (she told me this after the fact) 2. That "There is high variation in shades of color and crackle due to the glazing effect." The tile I saw and ordered in the store was denim blue, the tile that arrived is grey. The store manager and Monica said that I would be charged a 25% restocking fee and a additional $85 delivery fee to return the custom tile. I paid almost $2,000. The store refused to take the blame and instead said they can do nothing else. I will never EVER go here again for all my future projects, and will continue to spread the word about the terrible customer service I have experienced. I have never seen anything like this. DO NOT buy your tile here!!

both stoppers turned brass but i only replaced one of them. Now that I have lived with Moen for 5…read moreyears without any issues, it made me realize that something was not right and I should never have been charged labor for a sub-par product. Something is not right with your sourcing. This should not happen within one year. It is in the past but a caution for others.

Melissa and Jim renovated my new home in Fairfield CT. I CANT say enough good things about them and…read moretheir work. I showed Melissa a few inspiration photos of my dream kitchen and not only did she and Jim execute BUT they exceeded my expectations! I had very specific requests like an amazing reclaimed wood island top and hood vent, that they not only made happen for me but surprised me with it earlier than expected! They are both a pleasure to work with and super professional. Honestly, their work speaks for itself. They also got us out of a bind and subcontracted the remaining portion of our full gut renovation at the last the moment, and everyone they used was just as fantastic and professional as they were. They ended up getting us into the house on time which was a miracle! If you are doing a renovation we highly highly recommend them. - Jillian and Adam

A large store with tons of options in regards to flooring and tiles. We stopped in with our…read morecontractor to look for options for our bathroom renovation. You can find just about anything imaginable. The staff was extremely helpful.

I want to give praise to Pann K for helping me today with finalizing a project I needed to complete…read more. I did not have an appointment and she was so kind to meet with me and review my concerns . Pann calculated the tiles I picked out and I found out I needed to lower my budget . She took her time helping me pick out other tiles that would be in my price range along with the grout color .She has great design skills .

They're the best at what they do. Building my first house, they installed a marvellous piece, pun…read moredefinitely intended, which covered the top of my extractor, the backsplash, and the Bottom of the stove. Well they made it so that if I stand straight in front of the stove it looks like one piece only, they match the veins of the marble so beautifull. Thanks Ontra Stone Concepts

Cannot recommend Ontra Stone enough! This kitchen remodel was our first big home project and both…read moreJoe and Andrew were beyond helpful in guiding us in the right direction and talking us through all of our options. These guys are undoubtedly the best in the area!

All things bathroom and sinks. This place is just amazing with all of the latest in bathroom…read morefixtures, showers, toilets and more. The staff is super helpful and provides all kinds of options. The staff is not pushy, on the contrary they work with your budget.

I also forgot to mention the great service from Brent and Barry- and everyone at the counter. No…read moreone seems to mention the drivers who bring our materials to our shop. Paul is my favorite. He is always pleasant and kind. Great employees!!!!!!!!!!!!!!!!!!!!!!!!!! Kelly Westport Plumbing