We stopped in for my mom to grab a few supplies for a minor bathroom repair. She needed a few things that we weren't really sure where they were located and needed to ask for help. I will say the few staff we asked for help did generally help by pointing in the direction the item would be in but I felt like none of them were so busy that they couldn't walk us to the area (as they couldn't tell use an exact aisle). We did eventually find everything we were looking for. I generally just like browsing around. I found some bublr flavors I haven't seen other places. It sounded like someone was playing the piano upstairs but maybe it was just a radio, the escalator to go up was out of service so the elevator was a bit busy and not worth exploring upstairs. Overall not too many complaints! read more

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Every time I go to this Menards, I have a great experience. They have the cutest walk through display that changes with every holiday. The staff is knowledgeable and always helps me find the items I need. The store is huge, so any help with locating things is greatly appreciated. We went specifically for the live Edgewood, and although the selection wasn't the best, there was 1 in the very back that worked for what we needed. It's nice that they have Edgewood at an affordable price. The customer service at the return desk is always quick and easy; Nas was great! read more

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Sheesh it's been over 11 years since I last updated this review. You know, everything in my previous review holds true. There are also employees here that have been here for many moons, and also some new people. They had supply chains issues post pandemic like many but they've expanded their outside yard and are able to offer more and better quality wood. The hours are early morning till late at night and honestly, they have saved my ass multiple times with projects. I'm glad they are in the neighborhood. read more

Menards - Hardware Stores Near Me - Saint Paul, Minnesota

My husband and I love Menards (this location specifically), to the point where we know where most items are off the top of our head. We've been able to find just about anything we could need or want here, along with some items we wouldn't have thought of. I will say, the advice can be hit or miss from the staff, but everyone I've spoken to has been super friendly & helpful. I also love that they have a piano player, or at least the player piano going. We Midwesterners all know the motto: save big money at Menards! They almost always have some sort of rebate program, usually 11% back, which definitely helps the wallet during a large home project. I love how close this place is, their selection, & their seasonal rotating items. I'll shop here as long as I have a house to work on (& probably even after then) lol read more

Worst Menards in the Twin cities. A staff member "helped" my customer load the vanity and broke it. My customer said they were very aggressive when trying to fit it in the vehicle. When I brought it back for my customer, I told the manager I believe some compensation is in order (at least a slight discount) since they have to pay me to return it for something Menards did. The manager then blamed me for breaking it and said he couldn't do anything. read more

Menards - Menards worker loaded. - Hardware Stores Near Me - Saint Paul, Minnesota

How can you beat a home DIY store that has live piano music at all hours? Seriously though: helpful staff, good selection, good prices. It's my go to choice. read more

Not as helpful as it has been in the past. The selection of plants was sparse. I don't know if it was spring prep. but otherwise it's the same as all other locations. I think the price is good for what you get. read more

I was in the neighborhood anyway and had menards rebate checks to spend. I found mint dog bones for my new dog. Bought some candy that I didn't need. Looked around Christmas and saw some cool Grinch ornaments, a musical Grinch doll with saxophone and other inflatables. The store was not busy at all. The cashier was nice. I spent enough so will have another $4 rebate coming. Wish a person could just upload receipts somehow instead of wasting a postage stamp. Get with technology Menards. read more

Staff unable to locate sku 2665778. Manager unable to locate. Store worker unable to locate. Fix your terrible inventory software, it says 28 in stock. Your inventory said isle 169 which is camping stuff which is idiotic read more

Menards - Inventory showing stock - Hardware Stores Near Me - Saint Paul, Minnesota

MasterCraft door I special ordered a fire door and then tried to install it in a lower garage that had a concrete block opening. My husband and I had much difficulty in getting it to fit, so we removed the brick molding. We have installed a dozen doors in our lifetime, so are familiar with the process. After the trim was removed, the door went in smoothly. Upon closer review, the brick molding did not have 90-degree angles in the corners, thereby skewing the squareness of the door. This explained why it was impossible to plumb the door into the opening, since the unit was not square with the brick molding attached. A week after it was installed, the plastic sill plate cracked. Menards does not warranty the workmanship of their product, but only offered to send out parts to replace the defective parts. This simple project involved many more hours of work to fix their poor workmanship. The Jeld-Wen warranty offers compensation for any labor required to remedy their workmanship. I did not buy a kit to build a door, but rather a door unit. So, if you want a door that has quality workmanship, do NOT buy a Mastercraft door, which is a subsidiary of Menards. read more

I bought some plumbing items to fix a broken seal on a toilet. Wasn't exactly sure what I would need so I bought enough to cover the bases. I used my Menards rebates to cover the cost, and since that was not enough I paid the rest with a debit card. When I took my items back that I did not need, I was told that I had to get the value from the items in the form of in store credit. I was quite upset by this. I have spent thousands of dollars in Menards over the years. Their system of marking up prices 15% to give me a 11% rebate is bad enough (and in order to get that I have to take the time to fill out a form and spend an additional 73 cents on a stamp and walk it to a mailbox), Basically they have made certain that if you spend any money in the store, they will keep every penny. They are not unique. If I go to Kohls they will mark the price to a price that no one has ever paid in the history of the product and amazingly give you a huge discount. Everything is on sale, trying to give you the false impression that you are saving some huge amount of money. I for one am tired of the lies and deceipt. I will not ever shop at a Menards store again. I would rather go to Ace hardware and spend a little more knowing that if what I bought does not work out, they will return my money read more

Menards Big Card is outright theft of your hard earned money. 30.24 percent interest rate. I have never encountered this problem before and it was completely a shock to my whole body. I have had great credit ratings so it wasn't caused by anything like that. In a hurry now to transfer the balance to a less crooked operation. read more

SHAME ON YOU!! As a senior who lives in the neighborhood, I walk to Menards frequently. Yesterday, I was nearly hit by a car because some genius installed a high fence over sidewalk leading from University Ave to the parking lot and did not provide an alternative pedestrian walkway leaving one to WALK in the entrance as the vehicles. Dangerous & possibly deadly. ESPECIALLY once there are snow banks. Great plan Menards. Thank you for thinking of your all your customers. read more

It's generally OK, but then if you go here enough you will encounter the rudest, laziest thugs working the store you will ever meet. E.g., "hi, would you please help me find XXX, it has SKU YYY" to which I get "it's over in aisle ZZZ, you can find it by looking" Or when you put your shopping list in your pocket at the checkout aisle (because you need your hands to pay) and 400# security guard rushes out: "what did you put in your pocket? I just saw you on camera. What did you put in your pocket?" "hi, good afternoon to you too, oh, this pocket, yeah my shopping list". Oh, you've already walked away from me. It was so bad that even the clerk at the cash register was embarrassed. Store manager will just recite some BS about "profiling" and "red flags". Aside from my obvious irritation at the bad manners, the online inventory at the website doesn't match the store, and so they are frequently out of things I need, which just costs more time, so it's worth driving to Lowes or Home Depot for the lower prices. read more

Absolutely the rudest customer service I've ever had. I will never shop at this location again I brought my dog in with me. It's 81° outside and they told me if it's not a service dog that I can't bring my animal inside and I looked at him and said, would you leave your child in a locked car with heat? read more

Menards has a great selection of home and hardware needs, but customer focused staffing is very poor. It's hard to find an employee in you department that you are looking, and when you do walk around with that "blank look" the employees don't care or notice. Too often I've seen then too focused on chitchat with other employees or their momentary task to pay any attention to customers who need assistance. Having a store map on locating anything (like Home Depot has) would be a great help. Tip, if you want customer service, go to Home Depot. read more

I've been shopping at the Oakdale Menards for 25 years. The selection, prices, and service are better than the Fleet Farm, Lowes, and Home Depot stores in my area. read more

Usually pretty good place to shop though they don't seem to have as many choices in some areas as other big hardware stores. I sometimes have to look around but it's not hard to find someone who works there who can help, and everyone is friendly and helpful. But...this is what their spray paint shelves have looked like for the past 3 weeks. I asked and they said they can't get it from the manufacturer. Would be nice if they told me the truth instead of twice saying it'll be stocked in the next few days. read more

Menards - Spray paint aisle - Hardware Stores Near Me - Saint Paul, Minnesota

Went in for the first time during Black Friday. Not sure how things are on a non-event day, but on this day I found employees to be helpful and not at all begrudgingly. Most actually smiled and seemed happy to help. I always assumed it was a store for those look to do home related projects, but surprisingly there's a range of non-home items. Like foods, pet supplies, hair products and clothes. That said not only did I leave with the BF deals I came in for, I left with a few extra items like butter mints and a collapsible dog bowl. Oh and yes, I really did save big money at Menards. read more

Menards has a lot of useful stuff, so it's often a good idea to come here. The Midway location was remodeled a few years ago to add a second floor, and although I like the additional space, I don't like the fact that an escalator is not one of the options for getting between the two floors. Not a regular escalator, anyway. There's a long, slow, flat one that is designed to allow for carts. But if someone has a cart on that thing, everyone behind them is stuck waiting on that plodding journey between floors, which takes longer than an elevator trip. There are also regular stairs, though. Menards has hardware and home improvement needs well covered, much like its chief rival Home Depot. Since going to Home Depot can be such a drag, this is a bit of an improvement, although you'll experience similar customer service problems. They should really do a better job of addressing the fact that it can be difficult to find what you need. My "favorite" is when someone helpfully explains that what you're looking for is "over in hardware". It's like, dude we're in one big hardware store. May as well tell me "over there, in Minnesota". Also, they remodeled the cashier area in such a way that the cashier doesn't face you. What does that tell you? The cashier interaction is invariably awkward because of this. That said, there are sections that are more distinct from that. Upstairs there's a good area for cleaning supplies where I get a lot of stuff for my house. And there are groceries! It's at least as good for groceries as a large Holiday store. And they seem to have all the supplies you'd need for big projects; all kinds of building supplies that intimidate me even though I do sometimes need them. I also like their section with patio furnishings. So yeah, Menards is where I often go for mass home improvement needs, and you should consider doing the same. They sometimes have live piano music! read more

I bought a shower sliding door. Menards at Univercity location doesn't have the one I wanted, then they got it from their stocking location. Later I found out I can not use this door for safety codes reason. I had to return the door, and bought another door at Menards. Menards charged me 25% restocking fee for the one I had to return. which is $237! Also watch out your 11% rebate thing. I buy $6000-$10,000 each year due to heavy improvements of my houses, I only got partial 11% rebate back. read more

Holy shit bros, you gotta be shittin' me with the insanely awesome customer service this particular menards has. I cant fucking count how many people asked me if I needed help while I was in here everyday for like a week straight. So many good folks, the manager Justin marster was 1 helluva dude who actually had me cracking up & just wanting to shoot the shit instead of do my work & finish what I actually came to do. I cant count how many Fucking times I got lost inside this super badass place & then another justin who I learned was called "J-Lo" found me looking all lost & retarded. He was a huge help as well & God bless that awesome little bastard for politely listening as I pissed & moaned about my wife who was being a real "bitch ho" during these particular trips to menards. We even discussed a different version of the game "chicken" but I'll leave that story for another day. I accidentally bumped into some russian guy on a forklift who was super dooper fucking helpful & despite his accent he spoke better english than most native Minnesotans I ran into. Another dude on a forklift hooked me up, I think his name was John but you'd think he was mexican since he looked like cheech from cheech & chong but he's actually Columbian. But regardless of his race that speedy little bastard helped me load a ton of shit pretty god damned quick. & their loss prevention guy I think his name was Jimathy or James or something like that, but what a seriously professional sumbitch I tell ya what, any moron that tries to steal from this particular menards is SOOOO fucked! I just can't believe what rock stars these folks are at this menards, I almost shit a brick with all the assistance I received from so many kind wonderful badass hard working folks. I might even start building a new house just for shits & giggles so I can come get all the supplies at menards & work with Justin, John, J-Lo, the russian, James, Liz, & CHAMPION GUY! Thanks guys! read more

I'm long, long due in writing a review for this AMAZING, special Menard's in St. Paul. Today I was just in here to shop since I was in the area and needed new faucets for an upcoming vanity and sink I'm getting installed next week... I first walked into this amazing store 10 years ago....and I remember being taken back with all the extravagance....WOW...Grand piano in the lobby with a live player! 10 years later I walk in... it's not as shiny and new anymore but the grand piano is still there with a live piano player. Today I was really happy with the awesome selection and finding the perfect faucet. I am ALWAYS, ALWAYS happy to stop into this Menard's. It's the best! read more

Was racially profiled as soon as I walked in and mistreated by security at the door. Only can to get house repair items and security have me a hard time. read more

The only reason I gave one star at all is because the app does not allow ZERO stars. It was raining on the delivery date chosen, and the driver clearly wasn't about getting wet. He gave us an ultimatum; dump my delivery on the front lawn, or he will leave. Thinking we would just follow up with customer service, my husband agreed to have it dumped on our lawn. The driver crawled through the cab into the back where he literally kicked it out of the truck and left. I, in the pouring rain having paid extra to have it delivered, dragged the heavy awkward box to the backyard alone. (Husband had recent surgery on his arm and couldn't help) Calling customer service was no help either. Justin, the stores general manager, simply said, "Well next time don't let him drop it there. You got the merchandise, don't be picky." My husband and I try to shop local, shop small {er} business, and stay away from the big chains, but Menards have proven they aren't about the customer service life, and if it's a hassle they will not be bothered. Well, we don't need to bother with Menards. Delivery service is part of the customer service experience, part of the service, and too expensive not to be done right. Justin, the general manager who does not have a boss above him I'm told, has a lot to learn about going the extra mile to retain good business. Shame on you Menards for hiring piss poor delivery, hiring piss poor general managers, and not following through and making good on a very expensive delivery charge. Anyone have a local smaller hardware store? read more

I only shop there because it's the closes hardware store, but I think it'll be worth the extra couple minutes to go to Ace. Customer service is poor, products are poor. read more

OK -- this Menards gets five stars just because it is the coolest, strangest, most awesome Menards I have ever been to... Even for a Mendards, this one is HUGE. Think of all those movies where people get locked in a giant warehouse club type of store. They could easily film one of those here. It's a two-floor Menards and is seriously bigger than any Super Walmart. Accordingly, the selection is crazy wide-ranging and vast, even for a Menards. While we were there, we looked at grilling things, propane heaters, wood chips for smoking, dog stuff, fleece blankets, DVDs, kitchen stuff, chainsaws, TVs, lawn ornaments, hardware and candy. Totally bizzare but a really fun way to waste some time! My favorite part of this store, by far, is the people-mover/cart-mover that takes you and your cart up or down from floor to floor. I have seen big moving walkways in airports. And I have seen cart movers in two-story stores in other cities. But I have never seen one quite like this that is SO long and SO big and just SO impressive. Who knew you'd find this at a Menards??? And there's often someone at the bottom playing a piano. Because... why not. Even if you don't need to buy anything, I highly recommend going to this particular Menards just for the fun of hanging out there and looking at stuff. You really truly will never know what you will find!!!! read more

I had worked for Menards for 16 years and worked part time moved up to full time and cross trained in 4 departments and then was assisted manager in flooring. Had been thru many managers and general managers and have never been mistreated or disrespected until a month ago and the assistant manager in hardware was very disrespectful to me cussing and swearing. I decided to work part time on other weekend so I wouldn't have to see that assistant manager and was told I would need to work a week day as well so I agreed to work on Fridays. The new HR wouldn't even ask to inquire about what was going on she was very rude as well. Never the less I said I would turn in my badge and the HR just put her hand out and said goodbye.. I have told my family and friends and they all have agreed to never shop there. I really am disappointed in the whole general manager team. I wanted to add that it was at West St Paul Menards. The managers name is Robert. My name is Sharon read more

I just wanted to get about $90 of stuff delivered - 2 pegboards, 3 bags of potting soil, and some deck screws for delivery and it was going to cost nearly as much as the merchandise! We live about 4 miles away. Delivery of a few goods should not cost $80! This is covid corruption. Needless to say, I did not complete the purchase. read more

I don't shop at Menards a lot, but when I feel like being handy which usually only lasts about 5 minutes, I come to this location. My attention span is low when it comes to home projects. I want things done, but realize how much work it is and lose interest fast. This location is the mother of all Menards. The layout is huge. It's two levels and has the nifty little people mover for lazy individuals like me who don't feel like climbing the steps or waiting for the elevator. I can also throw my cart on there which provides as something to lean on while I take the lazy ride up to the second level. Around the holidays, believe it or not the short ride is quite entertaining. There's a grand piano (sometimes with a player) serenading Lite FM piano versions or holiday tune muzak beats surrounded by those obnoxious size energy sucking snow globes that you can place in your yard. What would Leonardo DiCaprio say? Kidding- I don't care what he would say.. If big snow globes are a person's thing, who am I to judge? Nice selection of Christmas decor and clearanced out items at the end of the season. I found a really nice tree skirt for $5.00 after the holiday season. Garden Center is nice during season with a nice variety of no nonsense hanging plants and other low maitenance flowers and such. I enjoy looking at all the bathroom fixtures and model bathrooms that I'm way too lazy to install. Staff has always been pretty helpful and well informed. However the staff over by the air conditioners always seem to be on break. Good way to spend a LAZY afternoon riding up and down the litle people mover and getting ideas for projects you may or may not ever finish. read more

I had a terrible experience today. I brought back a lawnmower, that I purchased 5 weeks ago. The self propulsion had stopped working. They explained that I needed to take it to a 3rd party to be analyzed. I paid over 400, and didnt want a "fixed" lawnmower. NO was all the store manager could say. He is so afraid of corporate people, he can not make a decision against policy. The service at menards is poor, and is a direct result of the Menard family leadership. Many people who have worked for them, or still do, will attest to this. Consumers beware, Menards is NOT CUSTOMER FRIENDLY. Choose ANYWHERE but menards to shop. read more

website says pet friendly but you can't even take a puppy in to get a collar! good things about this store my ass! never had an issue anywhere else read more

Not a bad location clean store well stocked but the staff here is not very friendly. Have been here a few times and asked where to find something and was treated like a nuisance. Came here a few weeks ago to pick up some supplies for my home improvement projects and the gal ringing me up made no eye contact and literally said not one word to me. Very poor customer service but I'll keep coming back since it's the closest one. read more

The most singularly frustrating business in Minnesota to try to give your hard earned money to in exchange for goods and services. The store layout is an abomination. A hardware store has gotten cutesy selling all sorts of stuff you'd get at Target near the registers. Then any actual hardware you may need is a full 3 city blocks from the entrance due to the megalithic size of the store. If you happen to need the assistance of an employee, good luck. This store is the Bermuda Triangle of Lost Employees. Just yesterday I was on the second floor (a labyrinth of nonsensical layout) and didn't see a single employee anywhere over several minutes of brisk walking to find one. At my wit's end, I seriously considered filling my cart up with random crap, one item each from every shelf in the store, and then jamming it onto the World's Slowest Escalator sideways and walking out. But back on the first floor where I noted the presence of some humans, and therefore possibly employees, I found an employee who was able to help me! She told me where to find the part and even offered to walk me to it. I thanked her but felt I could track down it's locale. I then had to go up the God Damned World's Slowest Escalator all the way to the far back of the store. There I found similar parts, but no exact fit, so I had to buy two parts and got lucky that one worked. So now I have to go back there to return the extra part. Maybe I can sign up for a complimentary colonoscopy while I'm there. Ever been to Home Depot? You can't swing an arm that's been lopped off by a chainsaw without hitting an employee looking to help. 1 star for the 5-star employee that helped me, and the fact that returns are actually rather easy. Oh, the parking lot sucks hindquarters too. read more

I've always been a fan of Menards over other big box home improvement stores! This particular Menards is conveniently located right off of University Avenue in Saint Paul (right off the light rail) and has a decent sized parking lot. During COVID, this Menards has been really cool about delivering online orders same day. We did end up going into the store the other week to purchase paint and other supplies. The staff were all very friendly and helpful! I was surprised staff was actually asking if we needed help finding anything because nowadays, customer service people in big box retail just ignore customers. Also, the staff at the paint desk were very knowledgable about the specific type of paint we were looking for. The only thing that was a bummer about this store was it seemed very shopped and almost empty. Maybe its because of COVID? Maybe its because it was during their 11% rebate deal? Either way, a lot of shelves were almost empty. Regardless, I will go to Menards over Home Depot any day. read more

Wow talk about a fancy smanchy hardware store. Grand piano in the lobby with a live player! With all this extravagance I thought the prices would be high but they seemed to be pretty reasonable or lower than home depot. The grill guru spent at least a half an hour with us as we hemmed and hawed over whether to get a natural gas or propane grill. He didn't try to upsell and and just gave us the facts and let us make up our own minds. They helped us get our new grill into the car and the gas tank was cheap too. We are now happily grilling away and thinking of gong back there this weekend to get some patio furniture! If I had a choice between home depot and here...hands down Menards..at least this location for sure. read more

Being a corner house we can't not have outdoor Christmas lights. That's just blasphemous. They have a great selection here. You also run into many good buys like really cheap dish soap and other cleaning products. But this is not a safe haven as far as food goes, they have every kind of junk snacks, retro candy, almost movie theater size right on the outer aisle. My husband made a special point to report what wonderful customer service he received from Breanna, who went out of her way to arrange that he was brought down the humidifier filter so he wouldn't have to make the trek upstairs. It's great to not have to go out to the burbs for a store of this kind. read more

Can I give them negative 5 stars? I hate Menards. I will NEVER EVER shop here again. Why? Have you ever tried to return something? More daring? Try returning something you bought online and picked up in the store. The scene tonight involved four people. Three phone calls to other people. Fat finger typing on two different computers. One store kiosk. Two fat finger punching out basic math already clear on the receipt on two different handheld calculators. Two original receipts from Menards.com that I brought in to make things easier. Ha! Silly me. One receipt they made me print in the store. And 28 minutes later I get my $32 refund with a smart ass remark from the surly troll who finally figured out a way to do the return. I'm writing this in the car in the parking lot I'm so passed. Dear sweet, efficient, tech-friendly Home Depot, I'm so sorry I betrayed you with this online tile order from this hell hole of imbeciles. Never again. read more

One star because there is no zero. Have been a longtime resident of the area, have gone to this location for years, and to the Knox lumber store there that preceded it. Had a bad experience with the window department a few years ago. They ordered a window but reversed the height and width. When I asked for a refund they told me No, and I had to wait another 4 weeks to get the corrected version. More recently I was there and after making my purchases, heading to my car in the parking lot, I'm stopped by a group of employees and security, they berated me for using the handicapped cart to shop and told me I don't appear handicapped, etc. They forced me out of the cart and said I was illegally parked in a disability stall. They felt foolish and scurried away when I pointed out my disability tag and informed them of my years in the hospital. However, they refused to apologize. A real Americans with Disabilities Act violator, generally greedy big box company. read more

Service is great here. Called looking some wood and Jesse helped me out over the phone and remembered me when I made it to the store. You don't get that often anymore. Went out to the yard to look for the wood and Amos helped me find what I was looking for right away. Real nice guy and cares about the customer. read more