The food tastes good, especially the chicken. The service is simple, either order up front or with the tablet. The food court looks nice, through I wish there's better options. read more

Melt Shop - My order - Sandwiches Near Me - White Plains, New York

For a chicken burger, this place was pretty good. Fast efficient service with minimal wait times. The chicken was very juicy with the perfect amount of seasoning. read more

Melt Shop - Original Crispy Chicken - Sandwiches Near Me - White Plains, New York

Went back in June 2025 - had the ceasar with chicken and my daughter had the tots. Both of us enjoyed the meal. Service was good, area was clean. Each also had guava lemonade, which was too sweet for me but daughter enjoyed. read more

I suggest to download the app to be able to rack up on rewards. We used the touch screen to make our orders. The lemonades were good (plain and guava). The food took a while to come out but in their defense it was a bit busy. Our spicy chicken sandwhich didn't have cheese as it wa supposed too. The burgers were dry except for the Korean and slaw one. The fries were soggy. Idk if i would try here again read more

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I am super disappointed after my recent experience at the Melt Shop in Westchester Mall. What should have been a satisfying meal turned into a frustrating ordeal. I ordered three hamburgers, two fries, a small coffee shake, and a lemonade, which set me back a whopping $50. With expectations running high for a delicious meal, I was dismayed to discover that I was only given two burgers instead of three. Despite my best efforts to double-check my order at the counter, it seems the staff's communication was seriously lacking. The employee I spoke with acknowledged the mix-up, but his casual demeanor only added to my frustration, especially considering I had reiterated my order clearly. To make matters worse, the fries were heavily over-salted, turning what should have been a tasty side into an inedible mess. It was discouraging to have to share a burger with a family member as a result of this oversight, particularly since there were three of us in total. The fact that we were forced to split the meal amidst the high price only added insult to injury. As someone who expected to enjoy a nice outing, the experience left a sour taste in my mouth--both literally and figuratively. If you're in the Westchester area and thinking about visiting the Melt Shop, I strongly advise against it. Save your money and spend it elsewhere--this place is simply not worth the cost! It's the Westchester mall is high and realty stores. The atmosphere and the ambience is top notch however, going to the mail shop is a waste of time and money. read more

Nice to see all the NYC imports inhabiting the Westchester Mall! Before Melt Shop came here, the only thing they were known for was grilled cheese (which they discontinued a favorite one of mine, but I digress). I have been here a few times since they opened but most recently I ordered off of the app. Note: they won't call out your name when your pick up time comes so make sure you alert them you are there. I made the mistake of waiting a while but my food was stored in a heated space. I ordered the wings and loaded tots, which were both very good. Buffalo sauce is hot and spicy and dare I say messy of course but great none the less. I will be back! read more

Melt Shop - 3 Piece Tenders and Fries - Sandwiches Near Me - White Plains, New York

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the chiptole ranch salad here was BUSS that i had to install yelp to write a review. the avacado, the bacon, the crunch of the fresh lettuce, and the crispy chicken, PERFRCTION. if i could marry food i would marry this. read more

Melt Shop - Sandwiches Near Me - White Plains, New York

Melt Shop is an NYC grown fast casual brand owned under portfolio company Aurify, which also manages Le Pain Quotidian, Little Beet, Five Guys, and of course, Melt Shop. They specialize in grilled cheese and cheese-adjacent sandwiches like chicken and burger melts. They have a nostalgic tater tot side dish, but upgraded with bacon, jalapeno, and varieties of cheeses, if ordered. The fried chicken sandwich is crispy, tender, and surprisingly juicy. Well accentuated with the acidity from the red cabbage slaw and bolstered/richened with the thick spicy sauce. It's messy, but to be expected. And it's hard to ever go wrong with crispy fried potato pillows adorned with Parmesan cheese and parsley. The portions are large and the food is rich, which helps to justify the healthy prices for a sandwich. read more

Melt Shop - Sandwiches Near Me - White Plains, New York

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This is one of the few food spots open on the food court right now so we decided to grab a bite to eat. I had the classic and my friend had the classic with bacon and we shared some loaded tots. The food was good and filling and very heavy. It was just seriously overpriced. The wait was also extremely long. But, the food def hit the spot and filled all my carb cravings! Please support your local businesses! read more

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As a disabled man with learning disabilities and autism, it makes me very happy to see other disabled people getting work. So my surprise at the counter, I fellow disabled American, thank you, Mel Shop for hiring people with disabilities more places to do so. For that Plus the fact, the food is awesome Five stars all the way. read more

If you asked anyone about two years ago what they thought of the food court in The Westchester, you would probably get an overwhelming amount of negative feedback. It's true though, for such a high end mall they had one of the worst food courts I've seen. That all changed last year when the mall completed a major overhaul of their food court and introduced newer, more innovative food options with a fresh, modern aesthetic. I'm a fan - and one of their newest additions is Melt Shop. Since I'm on staycation and am not fully adhering to my normal diet, I decided to stop here for a bite while shopping. Melt Shop should not be confused with Melt Sandwich Shop which is also in White Plains on Mamaroneck Ave. While the latter seems to be independently run, the former has a number of other locations throughout the country (in NY it looks like they're mostly in Manhattan). Anyway, it looking at the menu they have a number of sandwiches (all warm) as well as salads, chicken tenders, shakes, and a variety of tater tots. Everything looked great, and ultimately I chose the turkey melt. The sandwich contained turkey with American and cheddar cheese, bacon, red cabbage slaw, tomato, and Russian dressing on multigrain. The sandwich was really tasty - kind of messy but that's expected. The flavors were there however which is what's important. I also decided to order a side of tots - these weren't anything special; I might have cheated myself since I didn't order them with cheese or "loaded", however I would have maybe put a little seasoning on them since they were just generic tots. Overall, I was impressed with Melt. While this isn't the type of food I would eat everyday, it's definitely great for a special treat and a highlight of The Westchester's new food court. read more

Decent food. I enjoyed my sandwich but it definitely wasn't anything worth dancing about. For the price, I could have used more meat between the bread but the flavor was on point. The acid from the onions helped with the amount of cheese on it. The tots were kind of dry, though. Bummer. read more

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This was my first time trying Melt Shop. The sandwich is a genuine 10/10. Very crispy and not too spicy but a good amount. The sandwich is good and crispy even when it's cold! Compared to other chicken sandwiches i've tried it's definitely on top. For it to be such a simple sandwich and be that good. I'd definitely recommend. read more

Melt Shop - Naked Shop Tots Original Spicy Crispy Chicken - Sandwiches Near Me - White Plains, New York

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Nice concept. Great packaging. Lousy hot chicken sandwich - too much oil and not enough hot, also sloppy and couldn't hold it together. Giving it three stars because my boys were cool with the Pimento Mac & Cheese and the Chicken Tenders. This is like a Disney quick meal in nice boxes. read more

First let me point out that melt shop and melt sandwich shop are different places. I didn't know this until we were on our way and realized I had been looking at the wrong menu for half of the day deciding what I wanted to eat. The melt shop (this) is located in the mall food court. Anyways, this was one of the worst experiences I've had getting food in a while. There were at least 5 people working but we were only able to order food on the machines for some reason. Fine but just weird. We waited over 25 minutes for our food. They ran out of fries, coke, and the bun that my sandwich was supposed to be on. We asked for a cup of water and the guy laughed at us and said 'we don't do that'. He gave me a huge attitude when I asked for a fork. The cheese on our cheesy (not fries but tots) was cold and gross. And my chicken was semi burnt. The herbed tots were pretty good though! Overall, I wouldn't recommend. read more

Melt Shop - a counter with menus on the wall - Sandwiches Near Me - White Plains, New York

Someone should have told me that a Nashville Hot Chicken sandwich was a hot, gooey mess. By the time I'm at the third bite, the bun is falling apart, my hands are covered in who knows what and I'm wondering why they give 3 napkins for this oozing handful of food. No line as it was early in the day but I clearly need to go back with a roll of paper towels and some cutlery. read more

This rating is solely on flavor of the food. I had the Korean bbq cole slaw chicken sandwich. Too much breading on the chicken. The bbq sauce wasn't bad but I took a chance trying the sandwich because I was skeptical on whether it would be too salty or sweet. The tenders as well, no flavor, seemed over cooked and the breading came off from the meat. read more

Melt Shop - Sandwiches Near Me - White Plains, New York

This place is AWESOME!! Came back after a first try because I was craving more!! Had the truffle grilled cheese, fried chicken sammie, tried the nutella millshake and loaded tator tots. This is a hangover dream, a comfort food heaven, everything you could ever ask for in gut glory! I cannot wait to come again and try more tasty eats! read more

Always a pleasure hitting this melt shop. Just left on Christmas Eve and Larissa and the team took my order last minute and it was perfect! Real service!!! read more

Have been here twice in the past two weeks... first time got the "spicy grilled cheese" which was excellent ... second time got the basic bacon cheese burger which was very good as well... ordering with the touch screens is very straight forward and the turnaround time was fine... staff friendly as expected... I'll go back next time I'm in the mall. read more

there Is absolutely zero customer service at this location. I recently ordered something where they forgot to put one of the items. I called, listen through the recordings, only for somebody to pick up and just say "hello ". He pretended that I called the wrong number, which is impossible because I just listened through the recordings prior to him picking up. And when I called again, they put the phone straight to voicemail. This has happened to me twice where if you call more than once they just go straight to voicemail. You need better employees read more

Just terrible. I went there and the kiosks were turned away from the line. I frankly had no idea about ordering from the kiosk. It took me about 10 attempts to get a staff member's attention. He said "you need to be ordering from the kiosk." I said "it's turned the wrong way" and he said "we're busy." They were actually busy talking to each other. Finally he turned the kiosk around. With some effort (and I am tech-literate) I placed the order, but the kiosk froze when I put my phone up to it to pay. Finally (after a total of about 15 minutes) and after they "tested" the kiosk a number of times, a female cashier manually took my order. The male who identified him as the "manager" said "two of us are about to go off-shift." There was no eagerness to help or serve. read more

Fast delivery, disappointing result. I'd not recommend unless you are desperate. I was quarantining and was, so...

I had the buffalo chicken melt. (Almost) everything about the sandwich was good: the fried chicken was super juicy; the bread was thick enough to handle the chicken and had the right amount of crisp. Unfortunately, I wasn't a fan of the buffalo chicken wing sauce. I found it too vinegar-y / acidic. It was definitely missing something. When paired with the strawberry lemonade, it didn't make things better - the lemonade ended up being too acidic as well. Bottom line - don't pair those two together. But with anything else, I assume the lemonade would be able to hold its own. read more

Ordered truffle cheese melt and loaded tots. At first I was disappointed by its size. Because I am that serious about cheese melt ! Oh but that first bite! Yummm!!!! Wish that restaurant was like right in front of my house so I can eat that like all the time!! Loaded tots were basically tots with cheese powder, bacon bits and hot peppers on top. And that was so good as well. Gave 3 stars bc it was too small for its price, especially those tots.. seriously. read more

Melt Shop - With loaded tots and coke. Little over 16$. Not bad. - Sandwiches Near Me - White Plains, New York

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I recently visited the Melt Shop inside the mall. The melts are delicious. The are simple, made fresh, and toasted just right. They also offer some killer shakes like the Oreo Shake and the Nutella Shake. The Nutella shake has chunks of Nutella and it's soo good. If your stomach can handle it there's no reason why you shouldn't be ordering this shake :) The staff are also amazing, especially Aarti. She was very pleasant and went above and beyond to accommodate me and my friend. Aarti, thank you for going the extra mile. Your service was unmatched. See you soon Melt Shop! read more

I got the bacon cheeseburger and 2 chicken sandwiches. The burger was good, however the chicken sandwiches were terrible. They looked great but the flavor of the sauces were gross and the chicken itself is flavorless. It's so bad that I can't even eat it. read more

My husband, daughter and I stoped by after a doctors appointment. We ordered and waited for at least 30 mins for our food. We got our food and sat down to eat And my husband didn't have the xtra pickles he ordered and my burger was literally a mess. it was half on The bun the chess was stuck to the backaging below it, the bottom burger patty was slanted as if someone stepped on half of it. Food was ok but the service was terrible. read more

I tagged along with a friend to a Yelp event here, and I left happily stuffed. We were able to sample three sandwiches - the classic, fried chicken, and truffle. Classic is exactly what you want in a simple grilled cheese with the right amount of cheese and well-grilled thick bread. The fried chicken sandwich was definitely a standout with crispy, moist chicken and crunchy slaw. The truffle melt was delicious, but personally, it was a little too much truffle. The arugula added a nice contrast to the sandwich though. The milkshakes we tried - cookies & cream and nutella - were equally delicious and obviously homemade. There were chunks of cookies in the first and creamy swirls in Nutella in the second. We also decided to overindulge with the loaded tots which were a lot to handle after everything else, but completely worth it. Tots were crispy and not greasy, and the jalapenos actually had heat to them. While we did have table service which isn't typical for the food court, I can say all the employees were friendly and helpful with any questions we had. This is definitely a big upgrade from the mall food courts I'm used to, and it'll certainly give you some energy to keep shopping (or walk a few laps to work off all the tasty cheese). read more

Service was extremely slow. Waited almost half hour for 3 over priced items. The workers were messy and seemed to not care about everyone waiting. The chicken sandwich was barely edible. read more

terrible food and service. it took over 40 minutes to receive my food which was a fried chicken sandwich. when i bit into the sandwich the chicken meat separated from the breading, the chicken meat itself looked wet and slimmy. also, ordered a coke and there was no ice in the cup and the melt was out of napkins. the place needs a good manager and more employees. one can find better quality food and serice and at a lower price at mcdonalds, wendys or burger king. i will not be eating at this place again. read more

FANTASTIC New Eatery in Westchester Mall The Westchester has finally got their food court act together. No more Nathans, Sbarrow or Charleys. All new and gourmet takes on classics. Melt Shop is superior sandwich establishment. I had the Grilled Chicken, BF had the French Onion Beef, and my daughter the Turkey Melt. All the meat and toppings were shockingly fresh and succulent. The breads, buttery soft and fresh. Food is reasonable, sodas are overpriced. Shakes (which we didn't have), but no coffee choices. Salads didn't look appetizing, but their thing is sandwiches. read more

Great clean friendly place to order from. I got the chicken bacon ranch and it was fantastic. Yes I would order the melt again. Staff is friendly and will honestly answer questions. Thanks for a great place. read more

Vegan burger option was terrible. The shop is called "melt" and the cheese wasn't even melted. Pass on this if you're a vegetarian. I went to another restaurant and bought another meal because I didn't want it after one bite. read more

Melt Shop - Vegan Bacon Burger - Sandwiches Near Me - White Plains, New York

Good chicken sandwich. The chicken was moist and met my expectations. The service was good. They were busy but let us know how long the wait was for our food. read more

Melt Shop - Chicken Bacon Ranch Melt - Sandwiches Near Me - White Plains, New York

Exceptionally tasty sandwich. Not a lot of food for the price, but on par with amounts given by competitors.

Oh god...where do I begin? The workers scream and make a ruckus. Not to mention the grilled cheese gave my friend the shits and sat in my stomach all day long. My poor friend had to lock herself in the stores bathroom to relieve herself immensely. The poor thing, it went right in and out of her. How DESPICABLE!! well, at least they give free water--even though that is a basic human right. read more

Was in the mall and wanted to try something new. Since it was very early not much was open. Let me start by saying the Vegan burger was absolutely amazing ! Like nothing I've ever had before. Very tasty-- I wouldn't even be able to tell it was vegan. The staff was super friendly , price was affordable & came out super fast. If you're in the area it's a must try ! read more

I enjoy coming here every time I come to the Westchester Mall. I always order the turkey melt and their Nutella milk shake is a MUST. Also, their customer service is great. The food comes out fast too. No long waits. I definitely recommend it! read more

Menu changed. The tater tots weren't there and the burger melt was dry and nothing like the original. The wings needed more sauce.