Our ISP was originally Speakeasy, since the days they were a cafe in Seattle, long before they bought by Megapath. When we first signed up for a DSL account, we were far enough from the phone company's CO that we were limited to ADSL at 1.5/768. This worked fine for years, but the broadband speeds have degraded to the point that they recently had to downgrade our service to 604/384. Apparently, changes made by the phone company have increased our distance from the CO so that we are no longer able to receive decent DSL speeds. So we're paying $49.95 / month for broadband speeds that merit a grade of F from the Ookla speed test. It blows my mind that this is the best DSL service that a major national ISP can provide to customers living within the Seattle city limits. Both the tech who made a service call and a Megapath sales rep have suggested that we really should switch to another ISP. Yes, a fine idea. If we would have done that back during Speakeasy days, we could have continued with email-only service for a modest fee. Apparently, that's not an option with Megapath -- switching ISPs will require obtaining new email accounts. Besides notifying friends of the change, I'm not looking forward to updating my email address on every user account and software registration I have. read more

MegaPath - Our excellent (not!) DSL speeds with Megapath. - Internet Service Providers Near Me - Pleasanton, California

Do not use them. Megapath switched there system over to Fusion without upgrading our side to receive. We have been out Internet and email for 2 days and had to have our IT department switch over to a comcast line we had to keep everything running. Called numerous times and asked for manger to call us back. Never called and still with out our T1 lines and limping along using a very slow comcast line. Megapath never notified us of this conversion and we are looking into legal action due to the impact this has had on our business I have directed our IT department to find another service no mater what the cost. ONLY USE THEM IF YOU CAN AFFORD TO BE WITH OUT SERVICE Mickey Merton Adrian L Merton, Inc read more

My company has been a MegaPath partner for 5+ years, and without doubt, I've had more complaints and issues from my clients subscribed to MP services, than with any other group. Voice quality was TERRIBLE at a clients office with MP service, however, Intermedia phones worked perfectly. Months of "troubleshooting" with a different story each time from tech support, led to us limping through the end of contract. An oversight in the service department ended up with the account not being closed correctly, even though we had migrated 100% of the services to Intermedia, and while I've called in and worked with customer service THREE times already, the bills keep coming. The customer needs the $600 back that was accidentally paid, and we need this invoicing to STOP!!! read more

We cancelled our service in May of 2020. It is July 23rd and I've been on hold with the billing department for 38 minutes as of this writing. I called in today to inquire as to why we got a notice that our credit card had been declined for $1,500 in charges. The agent couldn't locate our account using our phone number, email address or customer number, and I was told that she couldn't search by the trouble ticket number I had been issued. The agent never came back on the line, and I was transferred to their automated customer satisfaction survey. I'm sure you can imagine how that went. read more

AVOID. Run by morons that will waste your life and charge you bogus fees. ( $1000s) I have read other reviews. I have same experience. Could go on all day on how BAD they are. Awful, the worst!!!! read more

MegaPath is the reason I start drinking before 8 a.m. We were roped into a 3-year contract for services they assured us would meet our needs. For the first six months, our VoIP was unusable and we had to conduct business on our personal cell phones. Our internet was so shitty I longed for the dial-up connection of my youth. After months and months of "what the fucks" and MegaPath technicians and account managers sitting around (what I can only assume) playing with their dicks while drooling down the front of their naked, deformed bodies, someone finally admitted the service that the salesperson had recommended was unable to support our workload and suggested upgrading (read: paying a lot more). It was either that or buyout the rest of our 36-month contract, so we opted for the upgrade and kept our expectations low. I'm glad we did because it's still shitty. And you can't get anyone on the phone who isn't a mouth-breathing waste of space. And no one has offered to credit us in any way for the six months the service we paid for that did not work. As of the time of posting, I have been on hold with MegaPath for 30 minutes, and their awful country-pop music makes me want to peel my face off and mail it to them. Avril Lavigne just came on. Someone please put me out of my fucking misery. read more

I've never had a worse customer service experience in my life. They did not properly assess my needs from the beginning, which created a cascade of a process that was way more complex than I wanted. My 'implementation contact' never returned a phone call or email. I was pushed from one department to the other when trying to get some help and no one communicated with anyone. Several of my support tickets were simply never responded to. The sales rep told me they have a 30-day satisfaction guarantee. I cancelled within the 30-day window and now they are attempting to charge me 'Early Termination Fees' because they didn't properly process my cancellation in the first place. I still haven't received a call from a customer service representative to help resolve my issues after many attempts at contact. This company is a complete fraud. Stay far away from them. They have cost my business so much time and money that I should be sending them a bill, not the other way around. read more

Our house needs a provider with more bandwidth so we finally had to cut the cord with Speakeasy (eh, Megapath). Cancelling is like jumping through hoops: 1.) They don't do cancellations on the phone. Yet they'll happily accept new orders via phone, hm. 2.) The cancel site claims that the account number, name, phone, etc. doesn't match their database. I believe that I know my own name and basic information. 3.) When I attempt to call customer service, I get cut off. Oh and despite the customer service rep asking for my number in case the disconnect happens--nobody effing called. 4.) Fun fact: their customer service is outsourced to Telusinternational. When this company was Speakeasy a few years ago you could easily call some knowledgeable guy in Washington and sh*t got done quickly. 5.) Fun fact number 2: I created a ticket for help online and when I do get a response a few days later they give me an account number that doesn't even exist. And when I TRY to reply to a seemingly megapath staff (Vienes.Malabanan@megapath.com), it gets bounced back as a mailer daemon. Ever since Speakeasy was sold to Megapath this company has gone down the crapper. I'll be happy be to rid of this horrible customer service. read more

I ended up solving this problem in the following manner: After spending hours on the phone with MegaPath and being told they couldn't help me (and that the person who is in charge of billing "doesn't talk to customers on the phone)", I ended up phoning MegaPath's PR firm (listed on their website). I explained my issue, pointed to my Yelp review and voila - someone from "Customer Escalations" called me and the whole thing was cleared up in a few hours. My advice - MegaPath customer service is horrible. Deal with their PR firm, they are more helpful and actually want to resolve problems. read more

The BBB has contacted me several times to see if Megapath has contacted me regarding my complaint-answer nope! This company REALLY does NOT care. read more

Nice people working there, not much leeway for good customer service within the rules though. I selected MegaPath because I had fabulous customer service with them in the past. The building I'm in only allows SDSL, T1, or Fiber. With a 1400 sq/ft office at my client's space, T1 and Fiber would be pointless expenses. So, based on prior experience, I selected MegaPath. I was told that my line would me managed an monitored. So far I've had packet loss downstream during voice calls and no one has even flinched. I've had my entire line turn off for half a day and I've had to make my own calls to ask what as going on. There is no management or monitoring. It's a myth with a call center. The friendly & sharp techs (bonus star) did determine the cause of my packet loss problem and attempted to adjust the data shaping to compensate for our bandwidth being a bit lower than it should. My client wanted to save money so we went with the 2mps option instead of 3mps as I understood it was a simple matter to increase the speed. This makes sense to me. Every other broadband provider can dynamically alter my speed. I decided that we needed to spend the extra (exorbant) $100/mo for 3mps. Yes, you read that right... and yes I get 30mps at home for $24/mo with bonded upstream + downstream channels for VoIP. Moving on... "So tell me, how long until I see the speed increase?" "Oh, two to three weeks" "...what?" "Yeah we have to schedule with the local phone company to put in a new circuit" "...what? Wait does this reset my two year contract?" "Yes, it does" "We have a two year lease. You are telling me that after you sold me on the idea that changing bandwidth levels was painless and easy - that in fact I have to wait up to three weeks for a new hardware install and I'm going to end up paying 3 months of internet, potentially after we close down this location?" Yup, pretty much. This is how things worked in 1998. It's now 2011 and I feel like I'd save money by running an ethernet cable ten blocks from my apartment to the office downtown. My god, you guys suck. If you find yourself in downtown SF with old infrastructure and your choice is between Covad and MegaPath, select neither. Clearwire 4G is your best option. I only wish I'd known that three months ago. read more

Unfortunately I didn't look on yelp before ordering services from this company. Fortunately, however, they botched the installation process so badly that I canceled before I was locked in to a 3 year contract. It was only *after* I canceled the installation that they started communicating with me in earnest. Too little, too late. read more

MEGAPATH NOW HIRING! - Do you aspire to work in a poorly managed company with a defective product and the customer service skills of a cucumber? Then Megapath is for you! You have a job you say? You just want Internet service that gets shut off for no reason, and you want to be put on hold for 20 minutes during business hours, and you want to be given no explanation when trying to find out why you can't get your internet turned back on. Then Megapath is the Internet provider you want. Give them a call today, they would be happy to do nothing for you! read more

This is not a review of Megapath's excellent Tier 1 service, but rather one of their DUET-PRI phone service. We signed up for this last year after getting tired of paying exorbitant fees to ATT for their service. What a mistake. One year later, we have been plagued with dropped calls, random system busy signals, callers receiving disconnection recordings when they call our number - you name it. We're back to ATT again as of Monday. Sometimes POTS (plain old telephone service) is just what you need. read more

I like others was a very happy Speakeasy customer but since the merger my service has went downhill. Packet loss, outages, I have a business account and wait on hold for over an hour before I just get fed up and hang up. I'm looking for another provider, Megapath sucks. read more

This is the worst of the worst internet company you want to deal with. Network down and I called their support line; however, first, their phone dropped dead and later they kelp you waiting for hours and then refused to credit my account for the service outage --- they told me that I need to have a ticket number in order to get the credit. Come on, no one was able to get through your supposedly support line while the service was out, now you asked customer to provide a ticket number for the service call! Don't they think they behave like a con artist. Are they such an incompetent company and don't keep any record at all for their service? That is what they told me "we don't keep record for the service" Stay away from Megapath Network if you are looking for a reliable T1 line with good customer support. read more

Ok, I see there are a lot of not so great reviews on Megapath product and their service. As a customer of Netiface/Megapath since 2003 and with over a 50 remote users, I feel I can give potential customers a real knowledgable review of the company. For starters, I rarely give out 5 stars, and Megapath is no exception. I've had my ups and downs with megapath from billing, deployment and to chronic bouncing of circuits. Unlike the other reviews, I doubt I'm the only lucky one, but I've always had responsive service from MP to resolve an issue. What do you expect from a network company? If you expect ANY network company (and I've worked with several) to be an extension of your IT department without knowing the basics of networking and how the real world of providers works, then you will need to educate yourself. Just like sending your car in for repair, if you don't know the basics on the internal workings of a car and how to maintain it, you will feel frustration either in wallet or on the side of the road. Knowing your facilities and equipment is a must, being ignorant of such things is folly. Knowing how to talk to the "level one" tech is also a must. These guys are pretty good and if you talk to them with respect, you will find that honey solves more problems than vinegar. Of course there have been times where I've needed to be firm and insist on escalation, I've found that as long as I've done my homework to provide as much technical information for the technician, you won't have a problem escalating as long they feel confident in you, like you're a part of the team. Last mile provider and your network provider...they are not the same company or department, even if your provider is AT&T or Verizon. Many of the problems that we all of experience is from our last mile provider. Either it's 30 year AT&T copper or your CPE is pushing the distance limits of your local central office. It's megapath's job to put a fire under these guy's butts to get the last mile in shape. It's your job to make sure that you stay informed of what's going on. If MP request a lift and lay from a LEC like from Hawaiian or Alaskan telecom at one of your sites, it may not be a one day fix. Again We are all at the mercy of independent telecom, AT&T or Verizon. Redundancy...will save you many headaches. Circuits go down, it's a fact of life. Routing errors can be pointed to MP, physical problems are most likely a last mile or POP issue. MP works pretty hard developing their relationships with the LEC. I've been on many conference calls with both parties. MP has always been in my corner. Their level 2 and Core/design guys are good. I utilize their services from WAN design, credit card services to SSL access. Some of the problems I run into are on my side due to aging equipment or software. Doing your part by keeping updated copies of router configurations of recent changes, hardware and internal wiring upkeep are always good and prudent ideas. Having issues with DSL? you may want to consider a T1 or fiber connection. One of my criticisms is the cost structure in providing higher speed connections on their secure MPLS network. Over the years I've developed relationships with account managers at MP. Many are very good at what they do, some were less than good, but that's with any company. Upper management has been very stable in its retention. At the end of the day, your network company is only as good as what you put into it. I feel Megapath is a good and stable provider of network services. They definitely deserve consideration when making a decision when choosing a provider. Dave read more

Worst service ever. After 1,5 months of using their service I asked them to cancel my account. After their calculation they made up with 958$ Determination fee. Seriously???? Billing department (Michael.banks2@megapath.com) was just like - I'm sorry , there is no way for us to help you. No matter of suggestions of customer service to put me as 30days trial with free cancelation. But as far as I see, even if I called them earlier - it wouldnt change anything. read more

MegaPath SUCKS. I have gone to them to inform them of bugs in their systems, and they are of no help. I would not use them for anything. read more

This is the first time that I have posted a review about any company or product. If I could rate them lower than a 1* I would. Our company has been a Megapath customer for years but was growing increasingly frustrated with the lack of support from our account rep. They utilize a hardware switch that limits the bandwidth/speed of your network. When we realized they were restricting our network speed to 20 Mbps, we requested an increase in speed. The account rep came back with a proposal to sell us another switch in order to achieve the higher speed. We requested a VoIP solution that did not require physical network equipment and never received a response. We spoke with the account rep about going on a month-to-month basis, until a solution could be provided, and never heard back from him. When we ultimately made the decision to change to RingCentral, Megapath/Fusion Connect, informed us they were going to hold us to the auto-renew clause of our old contract and charge us the balance of the contract. Needless to say, Fusion filed for bankruptcy protection for a reason. Poor products and poor customer service are chief among those reasons. If you are considering Fusion/Megapath as your VoIP provider, PROCEED WITH CAUTION!! You are guaranteed to be disappointed with the product and service. read more

Wish I could give them 1/64th star rating. Of course they do NOT care about reviews. They have fake phone tree routing which always takes you to Tier 1, who will log a problem (almost always problems wherein they break their SLA) - constantly - and there is never any follow through. If you're too upset, they always hang up. The customer service surveys are ignored. We have both voice and data from MegaPath, and we receive less than advertised T1 bandwidth, we have their security services through their multimillion dollar Fortigate system - that doesn't stop DDoS. No one has expertise in their security division to know what or how to use this Fortinet stuff. T Most support doesn't know what an ISP does, nor how it works, let alone the security services they charge clients for. They close support cases without solving issues or resolution (potentially to hide customer service issues - possibly from the corporate board?) they refuse to hire and train people for their SLAs and technical support issues. No one in support knows the technology over there. But they still insist on billing for things they do not deliver on. I work for an IT consulting firm that uses them with a U.S. manufacturer client who has nothing to do with Russia, China, Ukraine, Poland, Costa Rica, yet these countries are constantly attacking the business network, during all times of the day and week. Slipping past the Fortigate system that isn't set up properly and u configurable through the customer portal. I would never go with them again. Their service has deteriorated over the past eight years and they simply are waiting for a class action lawsuit. They're arrogantly saying "go ahead, take us to court!" read more

Just to add one more "nail in their coffin": Like thousands of others, my wonderful Covad isp and email was taken over by Megapath. Things were mostly ok, although my internet got worse and worse. I subscribed to Megapath's "network status updates" mailing list, to see if network status problems accounted for the miserable performance. These proliferous emails (several per hour... they sure have a lot of issues) didn't help me. So I attempted to unsubscribe from the mailing list. It took 18 separate tries (emails to 4 different addresses, several support tickets, web contacts, chats, and phone calls), over a week's time, before I finally received a "confirmation of unsubscription" and the emails mercifully stopped. I am outa there! Going over to Sonic. read more

Impossible company to deal with. There are far better companies that have far better customer service, a far better product, and far lower prices. If you have a problem they won't get back to you. Many of their customer service people are downright rude. If you cancel you'll be hit with outrageous fees that come from nowhere. Amazing that people do business with them. I had them by default. They bought my provider. read more

Megapath is one shady company. Multiple issues. DO NOT PAY AUTO RENEW Anyone wanting to get out of their contract in NYS (I'm not sure about other states) and is told there is an auto renew in the terms.. HERE IS THE WAY TO GET OUT OF YOUR AUTO RENEW! Megapath is auto renewing on what is called an evergreen renewal it is not enforceable in NYS unless the company (megapath) notifies you within 30 days of the renewal the burden is on them, not the other way around. https://www.nysenate.gov/legislation/laws/GOB/5-903 I hope this saves some people money read more

The customer service and contracts are terrible. They are a middle man for ATNT, cannot give ETAS when downtime occurs, and overcharge exponentially. Our company lost 2 days of revenue and were treated poorly. Our rep tried to sell us more services instead of deal with the issue, and could not give us even info on our usage. Very unprofessional. read more

NOnonoNOnoNO! I didn't sign up for Megapath - they bought my original ISP, Speakeasy some time back, and service has been awful ever since. But getting set up is such a hassle I haven't wanted to deal with switching. Example: over Christmas, my internet failed. I called a few times and eventually persuaded them that it needed fixing. They offered to send a tech out and I asked if I'd be charged. I was assured I wouldn't be. Having dealt with this before, I called again the next day and talked to a different person to confirm that (a) I was actually getting a visit and (b) I wasn't going to be charged. A guy came and put in a new modem. He did a great job and I was happy until I got my $355 bill this morning. So ...yeah. I use an ISP because I've heard so many nightmare stories about Comcast and there are very few other options for home DSL. But I recommend that if you have ANY other option, use that. If you go with these guys you will be sorry. PS: I just tested my connection speed - it's only 1.33Mbps on download. So I probably haven't been getting the connection that I was paying for even when it was working. PPS: Webpass and MonkeyBrains are supposed to be wonderful if you're in their service area, so is Sonic. read more

One of the worst service company, Customer service is super terrible, and internet speed is the worst in the world, you paid 50/50, you only got 20/8 the max. whatever you complaint and submit the ticket, Tech will tell you, "It seems stranger", voice service is bad too, Whatever you email to Rep, you never get any reply. Good luck to who use Megapath. read more

Hostile business practices. The only method of customer retention this company has is by trying to get you to sign on to long contracts that require you to pay for all services in full if you wish to end them early. They clearly operate on a customer-last policy. Their terms are not listed in their contracts. You have to pull up PDFs from their website to find out what you're actually signing. read more

I work in an office in the Bay Area. We have not had internet or phone service for a week now. This puts us at a great disadvantage. What is the most infuriating is being on the phone with MegaPath for four days and having to resort to rude and aggressive behavior in order to get any results. Just an endless loop of calling support and pressing 4 then 2 then 2 then 2 just to be told that there is nothing that can be done. It is SERIOUSLY horrendous customer service (and maybe even internet service) for the amount of money they bill us for each month. Needless to say, we are switching providers ASAP. read more

Let's see we started with this company and on the very first bill they had the start date way earlier then the service actually started. I disputed this over the phone and emailed them at which time they credited me only a third of the amount. Every person in billing that I spoke with was rude and uncaring. Also, they print their invoices on the 19th, by the time they mail them and send them to me a week goes by. Let's say we received them on the 27th. Guess what if they don't receive a payment by the 1st of the month there are late fees. Also, they include other fees on their bill like a 4.95 monthly bill for getting a bill in the mail. There billing department is unethical! read more

I've had basic web hosting and email from them since they bought Speakeasy, my former (excellent) host. Today my normal monthly ~$14 bill had a $112.43 surcharge for a "Regulatory Recovery Surcharge." Their website said that this surcharge was for E911 services and didn't apply to hosting, so I called to get the fee waived. The customer service agent read me the dictionary definition of surcharge when I asked him what the fee was for, then told me to check their web site when I told him this was unhelpful. When I told him that their website said it's a E911 fee and didn't apply to hosting he told me to call the state of California (oh, that guy) and ask them. I then tried to download my website and found that my login didn't work, then I checked the site in my browser and found it was down. They apparently turned off all the old Speakeasy servers and resources recently without telling their customers. Needless to say I'm in the process of switching hosts now. AVOID THIS COMPANY. read more

More than any other provider I have ever user, Magapath SUCKS!!! Holy shit, don't do it if you are thinking about it.....days and hours of your life will slip away, never to be replaced. Update: more issues, more incompetence, worse than ever. read more

I had very good experience with MegaPath. I mostly form my opinion of them by the fact that I consider them a great alternative to Comcast, which exemplifies all that is wrong in our world of evil corporate monopolies that not only unfairly suck every possible nickel they can from you but do it in a way that demoralizes and infuriates you. MegaPath is an alternative to the evilness of Comcast. I contacted them and worked with a lovely sales guy named Steve Kleban. He was easy to work with, explained things well and promptly returned all calls and emails. He waived a set up fee for me because he knew I wasn't a corporate account and was just a regular person. About six months into my contract there was a problem with my checking account being unintentionally closed with out my knowledge so my automatic billing payment didn't get sent out on time. When I found out I sent them the past due payment and the next day the billing department called me. I explained what happened and that I'd already mailed them a check for the past due amount. They waived the late fee based just on my word. When I moved I called them about terminating my service. I spoke with a lovely woman named Pam who walked me through the very simple process of disconnecting my service online. There was no hard sell of any kind to keep me as a customer. I never had any problems with my service working in the year that I had them. I'm not really a technical person so I can't comment on the how it all works, I just know it never gave me any problems. If you want to support a small local company that is trying to compete with an evil corporate giant, this is a good company. The cost of service was a little bit more than Comcast... about $10 a month. It was worth every single penny! read more

Worse company ever!! I'm on hold right now - at 11:22 mark just because my online password is not working! I call them MegaDEATH for good reason - AVOID!!!! read more

They attempted to deliver services but we ran into unforeseen issues and we ultimately had to cancel before starting service. However, Mike Simpson, our rep, was very nice. Call him if you want good customer service: 206-254-7317. Pricing was great. My advice: make sure the local loop is good and test it before completing your order. Make sure you have at least one line going inside from the box, they don't do inside wiring install at all, but they will set up equipment and have your local telco provision lines, etc. Do not expect any inside wiring or line pulls -- you will need to hire someone for that. Make sure your inside wiring is current as well. When in doubt, pull a new line to make sure you get the speed and low latency you need. read more

This is the most pathetic company I have ever had to deal with. I can't believe they are allowed to do business. Our internet is so unreliable it's sad and frustrating. It's always shutting off at random times during the day, which puts a heavy burden on my workflow. I called their customer support to see if it could be fixed. The guy on the phone was really hard to understand and wasn't much of a help. He offered to send a tech out, but that would cost $350 if they found a problem that was on our end. It's laughable... $350 for a service call??? This company obviously cares more about money than their customers. Because I had to get the internet up and running again I agreed to have someone come out. I was told I would receive a call within 2 hours. I never got a phone call nor did I ever see a tech come out. What lousy customer service. Just be warned of this company. Their business practices suck and their customer service is horrible. I'd give 0 stars if I could but 1 will have to do for now. I can't wait for the day to find a replacement for this company. Then finally I can cut the cable connection between them and me. read more

Wow, terrible service. They made us jump through hoops and fill out a service form to deal with our super slow internet (which we pay over 100 dollars a month for) and after 3 months still no service. They want me to sign a contract to lower our monthly rate and get faster internet service... last time I checked you have to provide good service to receive a longer contract, not the other way around. Good luck to us all for having to deal with them. read more

We used them for 2+ years. The service was only so-so but it is pretty cheap. Customer service is poor as well. The only reason i felt compelled to write a review is that after using them for a few years, we now want to move on to another provider. MegaPath...why will you not let me cancel our service? I've written, spoke with the customer service people, spoke with the cancellation dept etc. They just will not take no for an answer. I do not need your service any longer. Can you please stop sending me bills! read more

I won't bother rewriting what everyone else has already written. My problems were the same. The lousy MegaPath service never worked. After 10 months of frustration, we cancelled the service and they charged us an Early Termination Fee of $2,863.51. DO SOMETHING ABOUT THIS ABUSE. FILE A COMPLAINT WITH THE FTC. I did. Here's the link... https://www.ftccomplaintassistant.gov/ I noticed that one of the reviewers mentions a CLASS ACTION SUIT. I'M IN! I have a mountain of evidence to support all of my complaints which are exactly the same as the ones we've all experienced. I'm not sure how to get it going though. read more

Megapath/Fusion services is a scam. They give you a contract stating a date when your contract expires but then when you go to cancel, they come back and say they made a mistake and its another year. Then when you try to cancel the following year they hit you with early termination fees. Go elsewhere for phone services. Allworx/Princeton is so much better and have better customer service read more