The Megabuses between Austin and San Antonio run less frequently. I used to be able to board the bus in the morning for San Antonio and then return to Austin in the evening. I can't do that anymore on Megabus. There are no more early morning buses for San Antonio or late night buses to Austin. I am considering other options such as Greyhound. There are Mexican bus companies that run between SA and Austin too, but I don't know their schedules. I will have to investigate. The last time I took Megabus was in San Antonio at night in late August, 2016. It was a brand new Coach bus, but no WiFi and no working electrical outlets to charge a phone. Although the bus had TV screens, the TVs didn't work either. Despite being brand new, the bus was more uncomfortable than a regular Megabus. The bus arrived later than it should also. No one got off of it, so It appeared to have originated in SA itself. read more

THIRD WORLD COUNTRIES HAVE BETTER SERVICE THAN THIS COMPANY Waiting for my bus to arrive from Austin to San Antonio, Bus broke down not surprised, now we have to wait an extra 2 hours. I have a flight in 4 hours, thanks to you I doubt ill ever make it. I have used mega bus about 15 times,10 times there is always a problem, either there is vomit in the back seats and the driver simply does not care to clean, the staff is extremely rude, or there are extreme delays, note this, Iv'e had 4 to 5 hour delays with you guys in the past and simply not care. It is the last time using your horrible service i had enough. Would I recommend your bus services to anyone??? NEVER, AVOID THEM, UNRELIABLE , Is there an option for zero stars? read more

Restrooms are clean. Plenty of space to drop off your bus rider. And it's right next to restaurants so you can eat before you drop someone off or just waiting for them to arrive. read more

Megabus is getting better. The stations in Austin & Houston are still bad (really just empty parking lots with no shade) but the buses run on time, they are clean and they get you where you are going. read more

Avoid, avoid, avoid. This is SO much worse than even smelly, cramped Greyhound, which was a surprise to me - I went with Megabus for a trip from Houston to Austin because the double decker was presented on the website as being nicer than regular buses. I am only 5'3" and about 120 lbs, and by the end of three hours, I was practically crying from the stress of sitting in a space that was WAY too small for a human being. I don't know anything about the lower deck, but upper deck the seats are both more narrow than Greyhound seats AND there is even less leg room - literally the back of the seat in front of me was practically touching my nose. Our driver was nice enough, but the bus itself was HORRIBLE. Definitely not worth the $10 savings from standard carriers. read more

The worst. I paid to leave at 1110 and have free WiFi. We departed at 1135. But driver said, WiFi name and that it should have been checked before we left, so "it should be ok". After we left, determined there is no WiFi. I specifically used Megabus so that I could get work done on my hour hour trip. I called customer service, they were rude and told me to email in my issue. Not possible on my PC without WiFi. Complete waste. I'm going to try to get a refund. Had I been told WiFi was out, I would have opted for another mode of transportation. There are other bus lines out there. read more

NEVER NEVER take this mode of transportation!! THEY ARE AWFUL, VERY UNPROFESSIONAL AND RUDE!! My son's girlfriend arrived at George Bush Intercontinental Airport in Houston. She took an Uber to the FM 1960 location for a MegaBus trip to Austin. Her Bus was supposed to leave around 5:00pm. At 8:30pm the bus still had not shown up and after repeated calls to the Customer Service they were giving them no information. I called the customer service department and was told the bus would arrive that night but they could not say when "because they didn't want to give out inaccurate information" and then they HUNG UP ON ME! They left at least 9 people stranded at a gas station in Houston for over 5 HOURS with NO information! Finally around 10:00pm she received a call that the bus was not coming and the next bus was the following morning. All of these people were literally left stranded. read more

Left Austin for Dallas on Friday afternoon of Labor Day weekend. Stood in line in the sun and 100+ heat for about 25 minutes - the (Kerrville-labeled) bus showed up about 20 minutes late. It wasn't the blue double-decker version. Apparently many people had booked this trip, so they loaded two of these white buses labeled Kerrville. The A/C never got the inside temperature below about 80 degrees, and the traffic (not their fault) added another hour to the 20 minute delay leaving. This four and a half hour trip rated only one star! The return Dallas to Austin trip on Sunday was great (five stars). Stood in a line outside for about 5 minutes, loaded the blue, not crowded double-decker bus with cool A/C and had a great, uneventful ride back to Austin. Be cautious about getting anything but the nicer, blue Megabus-labeled rides. read more

Very reasonable price. Bus was clean, left on time and arrived according to schedule. But, the promise of WiFi was broken - useless.

We had to cancel a trip with this company because their service was as bad as I've ever encountered. Seating charts online were inaccurate, billing was wrong, customer service was rude. We had to contest their charges -- successfully -- with our credit card company. Do not use these people! read more

This was the WORST experience of my life. The driver was incredibly rude, and in fact, yelled at me and many other riders. I am shocked that they are still in business, because the driver I had seemed utterly incompetent. The bus we were on malfunctioned, and he refused to tell anybody what was going on when we were pulled over on the side of the highway for over an hour. My main complaint was the driver, as he was one of the rudest service people I have ever come across. So if you're thinking about riding the Megabus, think again. read more

DO NOT USE THIS SERVICE. Megabus left me and a number of other passengers stranded in downtown Dallas on Christmas night without adequate warning and made no acceptable attempt to remedy the situation. There were no service advisories on the website and another passenger was told after a 30-min hold (typical for their cust serv line) that there was no interruption of service. We had to rent a car to drive on the clear, snow-less road back to Austin that Megabus found to be so treacherous. This is the second time I've been burned by this company. Don't say I didn't warn you. read more

I took Megabus from Austin to Houston last Friday evening. The Austin bus station was clean and had clean restrooms. The Houston station was a little on the shabby side. It arrived on time in Austin and left on time. The bus was full when we departed. It was clean, pleasant and as comfortable as a Southwest airline seat at a fraction of the cost. When you consider that it takes you from city center to city center without the hassle of baggage claim and security delays and travel to and from an outlying airport, it takes as much time as flying. My fellow passengers were almost all college students heading to Houston for a weekend at home. The WiFi is slow so if you need good WiFi you won't get it on the bus. I just listened to podcasts and enjoyed the efficient travel through rush hour traffic in Austin with no worries. On the Katy freeway the bus takes the HOV lanes so we actually got into downtown Houston 15 minutes before our scheduled time. I think when people have a less than optimal experience they rush to YELP to inform. When the experience is good like mine was they don't bother. I think Megabus provides an excellent cost effective way to get around between the big cities in Texas. I won't hesitate to recommend it to friends and family. Do not let all the negative reviews scare you away. read more

I have ridden Megabus between Houston and Austin a great deal this past six months and have insisted that members of my staff do likewise; I've recommended it to 20 or 30 other people. Today marks the day I will quit recommending it and likely quit using it. A friend boarded the bus from Houston to Dallas carrying a gift bag of two bottles of wine, unopened, intended for her hosts in Dallas. The man taking tickets confiscated her gift bag and she watched him put it in his car. I've scoured the Megabus website and can find no reference to carrying on liguor - opened, unopened, gift bag or no. I called Megabus and was told to send my complaint via their customer service site and someone would get back to me. That's no answer. And that's not good customer service. My name is Terri Burke, terriburke52@gmail.com. read more

I've ridden the Baltimore to New York City and back one day trip probably 20-30 times since the inception of Megabus service here. Over the years service has slowly eroded as prices have risen. Two days ago on a Saturday morning (a no rush hour traffic morning) the 7:15am bus did not arrive in Baltimore until 8am. Then the driver made no effort to drive even a little faster to make up some time. On the way home the 9pm bus didn't arrive until 9pm to pick up passengers and the sidewalk crew showed no urgency to load up until 9:25pm while everyone waited. Finally the bus left at 9:40pm. These days you can count on one if not both legs of a round trip to be substantially late on this route. And again, no urgency on the part of sidewalk staff or drivers to try to be on time. I think Megabus knows you have no options that are as affordable and they have established service now on this route so they don't care. Certainly they don't care as much as they did in the beginning. read more

I just had my first trip on Megabus. What an amazing deal! A large, comfortable doible-decker bus that goes nonstop from Austin to Dallas for $9? How is this possible? I just wish they could fix the scenery along I - 35! :) read more

I have used this bus a lot of times and found it to the BEST for your $$$$$. As far as traffic its A bus not a plane. Maybe people that left neg. feedback needs to try the greyhound. I would rather walk than ride that Dog read more

I used to be a strong advocate of Megabus and recommended it to all of my friends because I had 2 prior good experiences. Today I booked a ticket to Austin for 7:55pm and arrived at the bus stop at 7:45pm. With a large group of people, I waited for almost 2 hours before giving up because another customer told us the 5pm bus never showed up either. Many of us called customer service and were given false hope and lies. The bus could not be tracked and the status was never updated. I called to demand a refund only to be told that it could not be done since the bus supposedly arrived at 8:03pm and an investigation has to be made before issuing a refund. I spoke to two customer service agents who did not seem to have a clue about how to obtain bus information and also did not show any remote compassion for our situation. I could understand if there were difficulties that came up on their end, but the way the incompetent staff handled the problem was very discourteous and unprofessional. This terrible night is enough to make me vow never to use Megabus services again. *FOLLOW UP* - Never received my refund and was told I do not get compensated for delays. This is not a delay...it's a no-show. The bus never showed up. read more

My experience wasn't fantastic. I was told that it was a non-stop drive from Austin to Dallas and vice versa, yet we stopped about an hour in at a gas station. We waited there for about 15 minutes on the way to Dallas and 50 minutes on the way back to Austin. My bus was over an hour late arriving in Austin. On my trip down to Dallas the Wifi wouldn't work for me whatsoever. read more

Took it from Austin to Houston. Bus was waiting 30 minutes before departure, and got to Houston on time. Better than expected, I was thinking it would be late for sure due to Austin traffic. read more

If you're going from Austin to anywhere for the weekend, plan in advance where you're going to park your car. There are NO longer-term parking lots in the vicinity, only one nearby surface lot where you can park for a maximum of 24 hours. The adjacent covered parking lot would let us park for $20/day-really?? We missed our bus due to the fact that there's no (affordable) overnight parking in the area, and no mention of this anywhere on the Mega Bus website. Great if you're a UT student who can walk to the bus stop, NOT great if you're driving your car there. read more

Since it is against the industry norm to not allow children 16 years old to travel unaccompanied on the Megabus perhaps you should make it a little more accessible on your website. After being denied service, I was also very politely denied credit when I called customer service once I got home. Perhaps when someone is shocked and practically in tears, employees could kindly let customers know they have minutes to claim the credit before the bus rolls. On the positive side, everyone at Megabus was very cordial as I had to tell the children they couldn't go to see their sister for Christmas, and lost $111.00 read more

Megabus is okay. It's not great. It's not horrible. It gets you from point A to point B, which all that I really need. The employees can be extremely irritable and rude at times, which makes for a bad environment getting on and off the bus. They have been known to overbook buses and if you're one of those unlucky people who don't get on the bus before it fills-- OH WELL. The wifi is shoddy, so don't expect to get an work done just be happy if you can get on Facebook. Be careful about bus times. If you are in dire need of getting somewhere by a certain time, I would say take a bus that gets you into town hours before you're required, because buses has showed up extremely late before (one time I sat on the bus for about an hour because they had overbooked the bus, the bus driver claimed someone had "touched his buttons," and continued to get on and off the bus for no apparent reason.) Megabus is somewhat cheap and it gets you where you need to go, but realize you get what you pay for. read more

I'm giving you 1 star. I initially signed up because of the 5 star reviews. I would have been happy with greyhound busses but was referred to you by a friend. Not only is the pick up location in Austin misleading-and doesn't mention the parking lot that all of the passengers should have found. Let me note, I'm not the only one that was treated this way. Several people were confused and also treated like ignorants. But some sort of director spoke to me like I have no brain. He was trying to show me what the difference was between 20th and 21st street was. His fellow Austin Official cop then found me on the other side of the building-I was on the phone and trying to figure out another plan. Well-so said Cop told me to leave the stairs that I was sitting on. I never cause trouble or try to make concerns for others but this experience was not only unforgettable but unreasonable. Let it be known. I am not at all homeless or poor. Only looking for a fuel efficient provider. read more

Be aware that if you purchase a ticket for the Megabus, there is absolutely no guarantee that you will be riding a Megabus, and in fact most likely you won't. I purchased a roundtrip ticket from Austin to Dallas, and was put on a regular bus both ways. No wi-fi, no tables, no plugs, etc. This information isn't presented on the Terms & Conditions of the website which can be reviewed before you make a decision to purchase. The only info I could find at megabus.com remotely addressing this issue was "occasionally a subcontracted bus may be used and these buses will not have the same graphics and decals." Nothing about an entirely different type of bus. Is this legal? Quite probably, even though I couldn't find anything about substitute buses after 20 minutes on their website. Is it ethical? Hell no. read more

Trip was supposed to be 2 hour trip and took 7 hours to get there.... Bus got engine problems and it took forever to repair. Never again taking megabus ill choose greyhound over this read more

I love mega bus but this location(Austin) has THE WORSE STAFF ever. There is a women here by the name of Melissa. She is RUDE very UNPROFESSIONAL and a liar. Melissa refused to let my family on the bus because her phone died and when she found her paper copy of her reservation she said it was too late. The bus was schedule to leave at 11:10. It was 11:12 when she found her reservation and even though we were standing right in front of the bus she refused to let her on and said the doors were closed. We then saw the next bus leave 6min late where she had no problem letting the WHITE customers on late. We then had to wait another hour for the next bus, pay $5 additional dollars and was told she had to board LAST! When my cousin began to cry because she was so upset Melissa then proceeded to scream at her in front of everyone in the bus station. Melissa yelled at her across the room while she was on the phone with her mother, saying you need to stop talking about me or I will refuse to let you on the next bus. My cousin was sobbing and never mentioned her by name we didn't know it at that point. To embarrass her like that was the last straw. An innocent BLIND women even offered her condolences to my cousin after listening to Melissa bagger her. My only question is why in 2018 megabus do you allow your staff to treat people like this. I guess they making sure the BLACK peoples are still at the back of the bus. We will be contacting the BBB. read more

My trip to Dallas was generally smooth and not unpleasant, but not anything amazing either. On my way back to Austin is a completely different story. After the bus driver determined 35 was closed, not something I noticed in the first place but I didn't care too much about it, we pulled off somewhere to stop for about 5 minutes. We then started moving again for less than 15 minutes where he pulls over again saying the bus wasn't "working right" and we would have to be at a gas station for at least an hour while a replacement bus comes in. At this point, I thought it was absurd that a company who relies on these vehicles to earn money and provide a service would not maintain their buses so that they run smoothly at all times. Later on, I got a 3 sentence email talking about the delay. There was a terse apology that didn't sound all that apologetic, but nothing beyond that. Meanwhile, I heard many passengers calling to cancel flights, plans, and asking those picking them up to delay their trips. The replacement bus came after at least an hour and a half of waiting, then we left after a total of 2 hours of waiting. The bus driver said we would arrive by 1PM if there was no traffic, but we arrived at the stop at 1:40PM despite the lack of traffic for the rest of the journey. My original time the bus was supposed to stop at? 11:25AM. My three hour journey became a five hour trip. It was extremely unpleasant and I don't plan on using Megabus ever again. read more

We were the 2nd stop in Houston 1960. We get on and there are no seats. He made us sit behind him in a cramped space . Even though there are empty reserved seats (so special the have cup holders). I asked to talk with a supervisor and he said, this is how it is , this is my job. whatever. read more

Todays megabus adventure was up there with the worst. Sure, its been late by a few, or freezing, on multiple occasions past but today was horrible. While the temp was fine for once, the bus arrived 15min late in dallas and then 45minutes late to austin and there was next to no traffic. There was also stern organization to begin with making sure everyone was in the right line, which I understand, but then the driver announced we were going to houston! No wonder there is confusion. To top it all off they were removing bags and the guy unloading practically threw a stack of luggage, including mine, to the ground so he could pull the one out of the very bottom. Crazy prices all weekend sucked too.. I know its busy cuz of the holidays but 60 one way?! read more

My update is regarding the pricing. Unfortunately, it is usually $25 each way nowadays compared to the $1-$7 I used to pay :( This could be because people rush to buy the cheaper fares as soon as their posted, and I assume a lot of these people don't end up traveling on those dates (they buy the cheap fares to have the tickets just in case they need them). Which sucks. read more

Waiting in a gas station parking lot right for someone to come service our tires since the pressure is reading well below normal. They've told me the person won't be here for an hour, meaning there's a good chance I'll miss my flight. You'd think people would check the tire pressure before leaving for a job that involves transporting people, but it's amateur hour today with megabus. Recommending going with one of the other companies if you need a bus. read more

The bus itself was ok, and was on-time arriving. A passenger got livid since she stepped off the bus to buy a gatorade, then she went to get back on and the guy said she'd need to buy a new ticket since she exited the bus. So, be careful if you get off the bus before your destination at break-stops. The reserved seating near the top balcony of the bus is a rip-off since you spend an extra $3 (or whatever), but can't dangle your legs over the stairs on the top section. I am 6'1" and lucked out since there was a general seating chair available in the aisle. Otherwise, it would've been a painful trip, having very little legroom even though I paid extra for reserve seating. They only allow you to check-in one bag, and I don't know if they were just being lazy or were short on luggage space, but they made me schlep up my big duffle bag to my seat on the top of the bus and loaded up my standard-sized carry-on inside the bus. Again, I had to stow it under my seat (the big duffle bag), which made for something out of a Mr. Bean episode, where my feet and ankles would've been angled and contorted had I not been able to sit in the aisle seat. The bus was late since Megabus felt it would be smart to have the station near UT and downtown Austin, resulting in the bus taking around an hour to leave the Austin city proper. Now, I'm no brainy MBA-type, but I think it would've been a better decision to have the station in NORTH Austin, where you can hop on the highway and be out of Austin fairly quickly, instead of starting from downtown and figuratively swimming up river until you leave. After ATX, traffic was smooth and we got to Dallas thirty minutes late. My ticket was $29, which now seems expensive given everything that occurred. read more

megabus is ok except for ridiculously difficult webpage and the aircondition on the bus imposible to shut off and constantly blew a tream of cold air right on my neck and i couldnt get away from it , one of the passengers asked the driver if he could lower it he refused three hours in a very uncomfortable seat . i hate megabus read more

Complete trash service. I paid $30 for a megabus ticket and I usually arrive 20-30 minutes late as specified. However since the buses are always late I usually end up waiting a long time for the bus to actually arrive. I had an exam scheduled until 12:30 and since my bus left at 12:45 i thought it would be no problem. I rushed to the station and arrived at 12:45 on the dot, and I was so relieved that the bus was still there. But, as the attendant told me, I "could not get on the bus because once it is moving technically he cannot stop it". The bus was five feet away, completely stopped and waiting for another bus to turn around. I could understand if I was late, but me and the other people who were denied a ride were on time, and should've been let on the bus. I've never experienced a more enraging example of corporate retardation in my life. I will not be a repeat customer. Thanks for ruining my weekend megabus. read more

I took the bus from Houston to Austin on Xmas eve. It cost about $40 round trip, a bit more than I anticipated but I'm assuming because of the holidays. Still cheaper than driving myself. Wifi was too slow to use, but they do have plugs in case you need to charge your phone. Wasn't all that bad, I'll most likely use again. read more

I bought two tickets for a megabus trip, one to arrive in Austin from Dallas on Friday (2/27) and the other to return the following Sunday. The trip there was cancelled due to icy road conditions and megabus allowed us to reschedule however, through phone and emails we have not been able to get the return trip rescheduled for a different weekend as well. This return trip was not possible with the trip to Austin being cancelled. I would either like to reschedule my ticket like my other ticket was able to or receive a refund in full. Two customer service reps were very courteous however could not help me with the issue for some reason, another rep was very abrupt and said that it is against policy. The other two said there was no way to contact them by phone to remedy the situation and the only way was to email them. I have yet to get a response back from them. The return trip was never taken and the ticket never used and still we were charged even after spending all weekend trying to reschedule. My experience with megabus customer service was frustrating at best and not very helpful, no body would connect me to anyone who could help me with my problem and I was hung up on twice. There was no manager or supervisor to talk to that could do something about the issue, there is no corporate office that I could call. I have inquired through email and have yet to hear word from them. This experience has ruined the entire ease of the megabus experience for me and I believe in the future I would prefer driving back and forth between Austin and Dallas (about once to twice a month) instead of riding the bus. I would prefer to get what I pay for and gas is a safer bet. read more

I get to the bus stop 10 minutes before my bus is to depart and i receive a text that the bus will be at least 60 to 90 minutes late due to weather. The bus stop is in a uncovered parking lot. I immediately sent customer service an email asking to cancel my reservation and they would not due to it being within 24 hours of departure. How does Megabus expect customers to stand in an uncovered parking lot for over an hour hoping a bus shows up? Further, they had to know long before departure that the bus would be late. Unless you are flat broke and have no choice I would not use Megabus. Never again! read more

My bus from San Antonio-Dallas left 56 minutes late. Under Reservations Terms and Conditions, It says if they fail to meet standards materially, they make it right in so many words. I called customer service and Tangeka, Hugo and Charlotte weren't capable of helping me out. Hugo and Charlotte specifically were rude and wouldn't transfer me to a supervisor. Everytime I've gone through greyhound it cost more but they always come through on time and are very helpful. I'm very disturbed that no one from customer service could meet me half way. I would suggest paying a little more for greyhound for good service and honoring policies. read more

ATTENTION! PLEASE READ! This if not intended to be a review, but more for information purposes regarding this bus stop and what to expect. Use it or lose it. PURCHASING TICKETS Megbus tickets, though they can be purchased at a ticket "outlet", they are intended to be purchased online. Please take note of this if you are departing from Austin. Resurrection Games & Videos located on the 2nd floor in the Dobie 21 center is a ticket outlet, it is not Megabus. It opens at 10:00am, REPEAT 10:00am. From what I understand, though you can purchase tickets at this location, obtaining them is entirely dependent upon whether or not there are seats available on the bus prior to it's DEPARTURE and the staff will not sell you a ticket(s) unless the Megabus staff informs them that seats are indeed available. This is to protect you since getting a refund from the store isn't likely. Remember they are not Megabus. If the Megabus staff is extremely busy, getting a ticket at this location is doubtful, especially during peak season(s). Remember this stop is directly across from the University of Texas and is heavily utilized by attending students. Expect that you need to purchase tickets well in advance of long holiday weekends and at the start of the winter, spring, and summer breaks. PARKING The Megabus stop, though located in a parking lot, doesn't allow for parking. YOU CANNOT PARK in this parking lot. Parking is available across the street in the Dobie 21 parking garage at approximately $3-4 per hour. It is advised that you do not park 1) In any reserved spot on the 1st two levels of the Dobie garage as all spaces are reserved 2) In the apartment complex garage as it is for tenants only 3) on the street (Whittis Ave) for more than the allotted 15 minutes as during the week a Parking enforcement officer is always available to issue tickets 4) Directly in front of or across from the Megabus parking lot, as the buses are huge and need space to get in and out. There is a Travis County Sheriff officer posted at this location during operating hours and will be quick to inform you to move your vehicle and maintain order. I've seen some intense situations at this location when it comes to drivers who aren't very respectful or believe rules do not apply to them. WAITING AREA There isn't one. Remember this is a parking lot. They usually have a couple of pop up shelters during inclement weather, but that is it. You can wait in the Dobie 21 center, but remember they are not Megbus and frown upon loiterers. Doors usually open at 8:00am. If you choose to wait inside, it would be advised to not be disruptive or they will have you escorted out. Also, do not expect Megabus to come looking for you to notify you that your bus has arrived. TICKET LINES When your bus arrives, they have 2 lines. A line for General and another for Reserved. Reserved are boarded first. I hope this information has provided you with some insight as to how this location operates. read more