Very disappointing experience with Pronto Limo (Limousine ATX). They called the night before to…read morecharge more for a replacement limo due to "broken AC," but the new vehicle was still extremely hot. Felt shady and unprofessional, especially for a wedding service. Save yourself the stress--keep on looking for another limo company

My last ride was a disaster. An airport pick up with my 8 year old son where the driver was over an…read morehour late. I was repeatedly lied to by multiple people when I called the service. I was told that the driver was "at the airport", "he's arriving now", "I just spoke with the driver and he is turning into the airport now" and none of these statements were true. Then I wasn't reimbursed for my ride, I was credited $40 for my NEXT ride. By the way r hat $40 discount would make the ride cost the same as a Lyft SUV pick up.

Rented a car and the services of a driver for my brother's wedding, to and from the venue. Both…read moreways, the driver was ahead of schedule and waiting. He was respectful, had the route pre-planned on his GPS, and did not complain once about the rather windy roads. Could not ask for a more professional experience.

Ryan was amazing! One of nicest and most professional drivers I have ever met. I cannot sing his…read morepraises enough!

We recently hired Fleet ATX for some meetings for my company. I had all of my sales team in from…read moreacross the country and Taylor and the Fleet ATX team were able to coordinate airport pickups for 20+ people arriving to AUS at various times. The Mercedes sprinter vans were perfect for our big group. We also had them help shuttle our team from their hotel to various group dinners during our week of meetings. Drivers were always on time and courteous. They got everyone back to the airport at the end of our conference with plenty of time for their flights. Planning and communication was top notch and it really took the stress off my team not having to worry about logistics. I couldn't recommend their services enough and will be using them again whenever I need a dependable black car service.

Had experience using the services of the company during the wedding event. At first, there was a…read moremisunderstanding with the type of bus - instead of what we expected, the school arrived. Not exactly what I wanted to see at such a moment. As it turned out later, technically, the error was in our order, but it would be nice if this detail was spelled out more clearly. After the appeal, the situation was quickly corrected, and by the next stage of the incident we were waiting for a much more comfortable transport solution. This made a positive impression, especially considering that there was a reaction and a desire to correct the situation. The drivers were professional, the organization on the routes - without significant failures. There are things that can be improved in terms of communication and transparency in the choice of transport, but in general the experience remains rather positive.

The Ultimate Customer Service Story…read more We chartered a bus and coach for our daughter's wedding in Austin on March 30th. As the Father of the Bride I was shocked when the bus that showed up to bring our guests to the church was a school bus. After the ceremony I called Abdul to address my concern. After speaking to him it became clear that in reality the mistake was ours, not his. We had chartered a "transit" bus, which when you look on the website is a school bus. I wish the contract was more specific; as "school bus" certainly would have jumped out. But live and learn. Now to the good part. With my frustration high, Abdul was calm, cool and reasonable. He immediately realized I was not happy and kicked into high gear to see what he could do. While we had to take the school bus back to the hotel, by the time we left for the reception...less than one hour later...a gleaming full scale motor coach was sitting in front of the hotel instead of a school bus. Wow! I can't thank Abdul enough for stepping up. I was thoroughly impressed. When it comes to satisfying customers in a crisis, Austin Charter Services proves that it can still be done the old fashion way...do whatever you can to make your customer happy. I'll be back again some day for the next daughter. Thanks Abdul! Mike McCauley Argyle, TX P.S. The coach we ordered for the wedding party was perfect and the drivers were top notch.

Did not end up using a bus. But they were very responsive and professional. Appreciate their…read moreability to get back to me so quickly.

The buses are just aMAZE-Balls!!!!…read more Seriously, I am already planning my birthday party on one of these things! They have ample and comfortable seating, a line-in to play your own tunes, champagne buckets, and a pole! This ride is just SICK! Loved EVERYTHING about it!

We used 360 Transportation for a wine tasting day in Fredericksburg on Saturday and had an…read moreincredible experience! Our driver, Aaron, was a true professional and gentleman. He was incredibly helpful, assisting everyone on and off the bus, and even came prepared with ice for our snacks and cold water--fantastic little touches! Beyond that, the service was completely reliable: Aaron was prompt for both pick-up and drop-off. If you need transport for a wine tour, highly recommend the seamless service from 360 Transportation!

We had a fantastic experience with 360 Transportation. To start with the communication was timely…read more Someone seemed to be available to answer a question at any moment of the day. We booked the limo for our son's wedding getaway car. The driver arrived in plenty of time and the car looked fantastic. Our son and his bride said the ride was top notch. The price was quite reasonable as well. If we're ever in need of transportation in the Austin area, we'll be booking with 360. Thank you!

on 3/29/2026 we on a tour to Fredricksburg and the driver Lee was so respectful and he made sure we…read morewere so safe and he made sure that if we needed anything be was willing to help. The drive was safe and comfortable. Thank you for everything J & A Elite

Responsiveness and scheduling was top notch. We had multiple inquiries and requests and all of…read morewhich were handled promptly.

THEY RUINED MY WEDDING. They literally no showed to pick everyone up at the end of the night, it…read morewas an absolute nightmare. We did our send off and then everyone stood in the lot trying to find rides home. I was humiliated and honestly devastated. DO NOT USE THEM EVER THEY ARE HORRIBLE. I wish I could give 0 stars.

Simply put, we ordered 2 shuttles for my wedding and only one showed up. I cried as my mom had to…read moredrive me to my wedding and I was an hour late for photos. We were in contact with the company (during our honeymoon) about reimbursement for being late to our photos, but they have gone dark for months. Working with Nikko's was the biggest regret I have for my wedding day. The Fairmont Austin recommended them to me and as they witnessed the frenzy Nikko's put us in, they have assured me they will be removed from their vendor list. I will not give Nikko's the satisfaction of telling them they ruined my wedding, but as a bride who BAWLED on her special day, I want to do my best to warn others to NOT USE THEM. We have tried to work with them directly instead of resorting to the Internet, but they simply have not responded since November.