Amazing experience! The sofa was amazing. Daniel was very friendly, and made the whole process smooth and easy. Communication was great from start to finish, and drop off went well. Definitely recommend buying from them! read more

3.5 My husband and I were looking for a small chair to buy for one of the rooms in our home. We stopped by Mega Furniture to check out their selection of furniture. The parking lot is large. We found a spot easily. Upon entering we were greeted by a friendly salesman that let us know if we had any questions to let him know. Beyond the official greeting we didn't really see the salesman. The store was big, bright, and clean. We went around and browsed at the furniture. We didn't find what we were looking for but they do have a variety of things to look at. read more

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Be sure you are 100% committed to purchase whatever you are looking for. Know that all sales are final, no partial refunds, and costumer service doesn't help at all. Received damaged furniture and no one will accountability. I've had yelp for years, and this is the first time I'm EVER leaving a review. read more

I purchased a dining room set and within a few months, the table top started to rock I got a protection plan for the product in case anything happened the store would not help me the protection plan people said that it's a spring that's broken in the legs and that it's not covered by the protection plan this sounds like crap to me I would never buy anything from them again, and I sure let my friends know about it, so they won't buy anything from this company and get screwed like I did. read more

Mega Furniture - Southpark Meadows - Furniture Stores Near Me - Austin, Texas

Buyer beware: ALL SALES ARE FINAL! I just purchased a couch & loveseat for my daughter who was moving in a new apartment, the loveseat barely fit but we couldn't get the couch in, so I called the store and they wouldn't work with us at all, we would've taken another loveseat in exchange for the couch, very disappointing. read more

Terrible customer service. Been waiting for my delivery of an item for over two months now went in didn't have an answer for me. And as a matter of fact, the general manager, I believe named Chris Wilson just walked off when he was trying to talk to me with a mouthful of food and I didn't understand him, and I said "what?" read more

Customer Service: Salespeople are often on their phones and unavailable when help is needed. The store manager, Chris Wilson, is unprofessional and speaks to associates in a demeaning, demanding tone. What disturbed me most was overhearing him make a cruel remark after a customer with service animals left -- he literally said: "Does having service animals make people less retarded?" Hearing a manager use that kind of language was shocking and unacceptable. Delivery Issues: The delivery team pushes customers to call a number they know won't actually resolve problems, leaving people without real support. Product Quality: The furniture is low-quality, comparable to cheap online imports, and their "all sales final" policy means customers are stuck with whatever they buy, even if it's defective or disappointing. Conclusion: Between the unprofessional management by Chris Wilson, the lack of real customer service, and the poor-quality, non-returnable furniture, this is not a store worth your time or money. I will not be returning, and I strongly recommend shopping elsewhere. read more

This place is not GOOD place to buy things they are fake they sell things that break and then they don't want to fix them I got a table and chairs they broke after 3 months of having them it was an accident and they had me calling and sending pictures so they can say it broken because it wear and tear after having them for only 3 months so PLEASE DONT GO TO THEM THEY AREN'T TRUE FULL ON WHAT THEY SELL NOT GOOD SERVICE AND THE THINGS THEY HAVE IS NOT WORTH IT read more

They sell things they don't stock and can't or won't get. They don't deliver what they say they they will Don't give them your business The only ratings are either 5* or 1*. The 5*s can be people who picked up their purchase and noted they got what they payed for, or the store delivered the product as promised and as purchased or, as happens sometime, the 5* is entered by someone with a personal interest (I'm not accusing anyone in this case of doing so) read more

If you are looking for high quality affordable furniture, and amazing customer service- this is your store! I randomly walked in here about a week ago or so and met the amazing Christine (Chris) Keeler! She was SO patient with me, listened and understood everything I was looking for, and knew the perfect pieces to show me. We spent over a week trying to find the perfect sectional that fit all my needs, while still being in budget, and fitting my layout. Chris found me 3 perfect options and I had an extremely tough time choosing. She is extremely knowledgeable with everything in the showroom and very responsive with all of the (millions) of questions I had to pester her with My entire experience from start to finish was nothing short of amazing. Chris Wilson helped me with my transaction and was so nice and friendly/ patient as well. I love the friendly pressure free environment of this store and I will recommend Mega Furniture to all of my friends and family. If you are looking to purchase furniture or mattresses of any kind, make sure you come in to ask for Chris Keeler. I will be back soon to add more pieces to my space - THANK YOU Mega Furniture fam! read more

Took a while to my stuff delivered :( But hit the table I wanted :) Reception is helpful :) But the stuff is manufactured out of austin :( read more

DO NOT TRUST THESE PEOPLE We ordered a table and 8 chairs back in December. The table itself came damaged and they only brought 6 chairs. They said to order the 2 additional chairs it would be $149 delivery fee even though it was their mistake. They wouldn't let us return the damaged table and we didn't get the two additional chairs. HORRIBLE BUSINESS AND CUSTOMER SERVICE. Alex lied to his manager about everything and his customer service is the worst... DO NOT PURCHASE ANYTHING FROM THESE RIP OFF PEOPLE JULIA THE MANAGER WAS NO HELP AT ALL read more

I really recommend this place the furniture i purchased is very nice and i like the way nate showed us around and gave us good recommendations on what would look best at my new place ... i also think the prices are very reasonable i will most definitely be back for more furniture read more

Mega Furniture - Southpark Meadows - Couch - Furniture Stores Near Me - Austin, Texas

Huge selection for quality affordable furniture, fast delivery, my delivery was perfect, they called and texted when on the way. They're family owned so I'll definitely be going back. read more

Nice place to get furniture at. They don't try to scam you and the prices are reasonable. I recommend checking them out.

I understand business are getting hit hard with trying to find employees and doing the best they can but this place is beyond the most ridiculous awful costumes Service you can imagine. The employees there are not overwhelmed with customers, they are just plain out lazy and rude! they don't answer the phones when they have one customer in the building are absolutely rude and look like they don't even want to be there. I don't recommend this place at all. read more

I'd give zero stars if I could. We took a chance on this furniture shop in Southpark Meadows when looking for a couch for our new home. The purchase process was fine but there was a lot of confusion surrounding the delivery date because we were not moving in. They eventually got that part worked. The real problem started at delivery. We purchased a $5000 custom couch which arrived broken. The broken part was not pointed out to me but I soon discovered when sitting on it (the corner piece had a totally broken board and torn fabric). In addition to the couch being broken they made scratches and grooves in the door of our brand new home by forcing it through. I have called many many times like probably 20 trying to get a resolution. I finally after a month of calling got them to agree to repair it but they were going to pick up part of my couch and take it back to their warehouse putting me out of my couch for their error. They should have just sent me a replacement piece! When they finally picked it up they told me it would be a couple days. It took over a month. I called probably 6 times requesting an update to which I'm told they will check and call me back but no one ever called back. No one has addressed how they will compensate us for our damaged door. We didn't have part of our couch for our housewarming party. Finally it was returned and as pictured the repair was poorly done. This was a custom couch. I was again bounced around, told they were contacting the manufacturer and nothing. Finally, I wrote with a proposition of a refund of 20% of the cost and the delivery charge (completely reasonable per industry standards for a damaged item) to which they told me the repair was complete and they were closing my claim. I was later told the couch was returned to me in good condition. I'm writing this review to warn you and in hopes someone at the company will see this and make things right. I'm already working with the BBB but they still are not willing to correct. Next stop small claims court I guess. read more

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We ordered a chair and couch that reclined and when it was delivered, we realized it would not fit, plus it did not recline on one side. The manual recline was broken, and on the chair, it was almost impossible to close it up again. We contacted this store and they promised to allow us to exchange the furniture for a slightly smaller set and one that had automatic reclining feature for another charge. They missed their deliver date of the first week of April, then the second week, and the third. We have continually contacted them, even offering a restocking fee of 40% and an extra delivery fee. No delivery again. 2 more weeks. They have lied for 8 weeks and taken advantaged of our goodwill. We are sharing our experiences to everyone we know to let them know this store is unscrupulous. read more

Mega Furniture - Southpark Meadows - This council doesn't recline on one side and is difficult to reset. - Furniture Stores Near Me - Austin, Texas

By far the worst furniture store in Austin, what's sad is I came to this same exact store 2 years ago and loved everything about my experience. But this purchase has been a nightmare. We ordered my kids bed and dresser end of March and they told us everything was in stock prior to paying. After having to come into the store 5 times and 3 missed delivery dates I had no choice but to drive to their warehouse to pick up the eraser since bed wasn't in stock even tho they said it was. I get home unpack it and realize it's the wrong one and it's damaged. And still paying for a bed that hasn't been delivered. The customer service is the worst and will never buy from this place again. Just pray the kids bed comes in soon!! read more

The WORST place I have ever shopped for furniture. Their customer service representative Brenda is not helpful (she will not return calls), the store manager Chris Wilson is absolutely useless. My product arrived damaged. They had a technician come to fix the issue and according to him he could not fix the chair and blamed it on the floor being uneven and told me wear and tear would fix it. He also painted the chips on the table blue my table is grey!! Do not shop here rooms to go will gladly replace your furniture if it even has one tiny scratch!! read more

Mega Furniture - Southpark Meadows - Furniture Stores Near Me - Austin, Texas

We purchased a Bed from MEGA FURNITURE, Parmer ln on Dec'23 & delivery people assembled the bed and noticed that Head board was damaged. They left it in my home and took some pics and informed their team and said that their team will visit and address this issue and scheduled to visit on 02/03. (after one and half month). It is lying in my home unutilized. Customer service not respond well. read more

Sales staff was wonderful, but after the sale, customer service becomes non existence. Our table needed to be fixed, and the bench replaced. They originally said they would be out on a particular day, and failed to show. I only determined this when I contacted them. Then they were supposed to come out and fix the two items, again failed to show or communicate it. The store is the only section that seems to answer, and that's because they want to sell you something, but are zero help when it comes to customer service issues. Do NOT purchase your furniture here. read more

This Place is Horrible I Ordered Furniture From This Company They Brought Me The Wrong Sofa and Chair on Top of That The Chair Was Broken with Missing Screws Fast Foward To This Week They Delivered another Broken Chair Which I sent Back now I'm Still Waiting on Another Chair I Pray It's not Broken read more

BUYERS BEWARE- I bought a sectional and ottoman from this company last year and they also recommended a cleaning / insurance add on incase my dogs or children soiled the light colored fabric ect. I bought it at about $650! The cleanings were ok I called twice but they send a crackhead out to your house which is kind of scary BUT not Megan's fault nevertheless the last call I was met with the unfortunate reality that I had a dye transfer problem from a throw blanket for my dogs. Anyway they said a full refund would be in order. Which Mega furniture told me was a huge pro to buying the insurance/ cleaning add on. Well after months of nothing, I call and nobody knows anything I had to track down corporate for info. Then the Mgr at Mega Austin calls saying I can come pick out furniture for my $2050 refund. Umm I spend $3500! This is CRAP! Not only do I not get my set replaced but they don't deliver, I have to pay taxes and dispose of the damaged set. LIARS!!! Spend money elsewhere ... you will be better off! read more

WARNING: THIS COMPAMY IS TRASH!!!! spent 2000 dollars here and it was delivered damaged... gave the company the benefit of the doubt they would make it right so I wasn't a jerk and didn't make them load it right back on the truck... my mistake.... long story short after a month of ne being nice and not getting anywhere the best solution they came to with was for me to pay another delivery fee for them to replace the damaged one... yes I had to pay to have them deliver me a new one bc they delivered the one I bought damaged.. oh and the icing on the cake, not credit card over the phone... I have to go to the store and pay in person for the delivery fee.... this company is trash, their customer service is trash and policies are trash... never will I ever step foot in this store to do business again.... trash trash trash read more

Came in looking for something affordable and nice . Was well attended by Chris . Absolutely recommend . If you are looking and are undecided. Look no more , buy here ! Super nice and no crazy application was needed ! read more

I am very disappointed with Mega Furniture. My husband and I went in with the intention of purchasing a sectional couch. We loved their selection. We purchased what we fell in love with. Delivered within timely manner, this is when nightmare began. One console was not delivered and the one that was delivered was so disgusting, obviously used. It was dirty had animal and human hair and obvious wear and tear of the leather. Took photos and called Mega Furniture. Spoke to customer service in San Antonio. Correspondence was with Brenda, very cordial, however it must be a speech she is accustomed to. I was told the consoles were ordered and would take approximately 6 weeks for delivery. It took almost three months for the replaced console and delivery of the supposedly new console. Well, guess what, the new console had broken pieces. Once again, we've called and called it's been 11 months and NO replacement. Mega Furniture had the audacity to call us about a great sale. NEVER again. Still trying to get our console replaced. I've included pictures for all to see. One star is solely for selection, but it stops there. read more

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Harrowing experience. They forced me to write a good review. The lady grabbed my phone and took me to the website to post it. She told me they had terrible reviews and needed to improve them. They tell you you may win a big screen TV if you leave a good review. We had a horrible experience, we didn't get our furniture and they don't want to refund our money. Corporate told us we would get refunded but we had to go to the store, when we went to the store they played dumb telling us they couldn't do that. They also told us the manager wasn't there and wouldn't be there for a couple of days. We're at a loss. We don't have our furniture and they just took our money. read more

I spend $5000 dollars with this crocks , the recliner I bought crooked just like this company is they send the service man and he change the mechanism but that not solving the issue because the structure of the recliner is the problem I call again and they send the guy with new mechanism and it's the same issue I been one year dealing with them to do something and today they telling me the Warrenty expired on the recliner it's been one year I can use the recliner I advice every one not to deal with them and I am going to report them the better business bureau I wanna let every one know what this company is read more

Stress of buying furniture made simple and without crazy prices! I was able to get just what I needed without hassle. Julia is what a leadership example should be in a sales related environment. Always assisting her team and making it happen for both the customer and her team. I got what I wanted in a timely manner even with this covid backorder. I would go back again! Thanks read more

If I could give this business a zero, I so would.  I've have never done business with a company that didn't care for their customers from the management to Co-owner Karim Kanjiyani.  I could seat here and give a play by play but instead, I will say this. Mr. Karim, I truly wish you have had communicated with me either directly or through one of your employees,  instead you made a few notes on my account and didn't let the most important person in your company know what was going on "me" "the customer". I will be filing a complaint with the BBB. Btw, this was never about getting a refund or returning the furniture but it escalated to that request because of the lack of communication from your employees(Daniel) causing stress, anxiety and frustration. District Manager Daniel, I wrote several emails directly to you, trying to find a resolution but instead you ignore them and not once did you give me the courtesy to respond and assistin a resolution. Chris, I know we didn't get off on the right note at the beginning but I do appreciate you trying to help and I hope that you find a different company that will appreciate you as a person and a leader that tries to go above and beyond for your customers. Again, thank you. read more

I'm not exaggerating to say that dealing with "Mega Furniture" has been just about the worse retail experience I've ever had. I regret walking into their store in south Austin. So maybe you'll find some scratch and dent on the floor that you can pay for and walk out with. That would likely work out OK for you. BUT if you are ever tempted to order something from them because it's not one of the left overs from other stores they are reselling from their floor, that's when the nightmare begins. This isn't a rant, so I won't go into the details about our particular bad bad experience, but just to say, I'm taking the time to write this WARNING to you; like most others have said, please, please, avoid this store. In my opinion and based on our experience, I consider their business practices to be unethical and dishonest. Don't get caught up in their web of deception! read more

Got furniture last year from the beginning it wasnt good. Told me 4 to 6 weeks to receive my furniture. The first piece didn't come until almost 3 MONTHS later. Second piece took like another month. I was supposed to receive another piece that I NEVER RECIEVED and I'm currently being charged for the piece of furniture I didn't get until this day! Called multiple times and emailed and haven't got an answer back. read more

If a minus rating was I available I would use it ten times over! Do not even bother going to this place ...their customer service is ridiculous. I don't even think they know what it is! Dealing with their top management was worse! They delivered my leather sofa with scratches, leather peeled and one recliner mechanism did not work. $1900 couch! It took them 3 months to send a technician to fix the recliner. After numerous phone calls, emails they promised to replace it...it's going to be almost 9 months since then and it has not happened. Please don't bother wasting your time & money with this company... go to Ashley's furniture they're so much better ..much much better! read more

If I could give less than 1 star I would. The communication has been awful. We we're originally guaranteed a delivery date with the living room furniture we picked. Every time we made a payment it was something different. We were told we could get a refund by store manager Julia, and now they are speaking of keeping a percentage due to us canceling our order. They are the ones who do not have our furniture in stock, and cannot commit to our delivery date. Working with mega furniture has been a nightmare. I would not recommend shopping here. read more

I hesitated posting a review on this place because I absolutely love the dresser that I purchased from Mega Furniture. That being said everything outside of the actual piece of furniture is not worth dealing with. I'm pretty sure you can get the same furniture somewhere else. My mother and I made purchases from this store at the same time around mid July 2020. Neither one of us received the actual furniture until months later. My dresser arrived with a broken bottom drawer. I called the store at least 10 times to request someone come out and fix it. Never received a follow up call or email, nothing. They gave me the run around each time, saying they would have the service department call me. I absolutely love the dresser but, the bottom drawer is still broken. The customer service at this place is absolutely appalling and now that I am shopping for a new dining table it reminded me of what I don't want in a furniture store. read more

Not safety compliment, a mask does not do anything hanging off your ear. Ima pass. Saw multiple sales people using a mask wrong .

It's been over 11 weeks and I still don't have my furniture, or even a date when I can expect my furniture. Their phone numbers go straight to voicemail and the voicemailbox is always full. Did these people steal my money? The world may never know read more

I'm very frustrated with the service. I never really post anything negative but I'm sorry, this is really frustrating. We ordered some furnitures way back the end of September and we were thrilled in the beginning that they have the items on stock and gave verbal understanding that we will recieve them in a few days. Few days has turned into weeks and up until now we still haven't received them. We kept on calling and they keep insisting that they will call us once they arrived. I know it's all about being safe for everyone else and they even said that due to COVID19, they might deliver it late. But if you said, it will be here on an exact date, we are assuming it will be here. It's been almost a month already and we still haven't received it. We called earlier today and the lady said "we will call you 'today' to check if it's ready to pick up since on the system it shows it's here" - no call after that. We were patient enough to wait this long but this is very frustrating because we do not have any exact guaranteed date when will it arrive where in the beginning they had said it will be here soon. read more

I ordered furniture mid Sept. 2020 and was told the furniture would be delivered in 4 weeks at the longest. It's now mid March 2021 and I still haven't received my furniture. 6 months of waiting. I called to complain and they told me they would get my delivery to me by Sat. 3/13/21 between 8am - 6pm. At 4pm on delivery day, the driver calls and says he's 15 min. away. He calls back 5 minutes after that and tells me his truck broke down and it's out of his hands. An hour later a Mega Furniture Rep. calls me and says I'll be the 1st delivery on the following Monday 3/15/21 between 9am - 12 noon. At 2:30pm I call and ask where my delivery is and I was told that I was now delivery #8 and the drivers were only on delivery #2. I still don't have my furniture. read more