Don't bother driving there, nothing they have on the website is in stock. May as well just go to…read morethe company's website and order from them. He said to "drive to Bellingham to try it" . Would not recommend.

Bought a bike today for my goddaughter. I was on a mission to get it done today as I needed to…read moretrek all the way from Vancouver, under a tight work schedule. First stop was Trek Bicycle on Westwood Street. No stocks available, and they seemed too busy to answer questions. Hmm...that kinda layback and hipster attitude seemed far too familiar as I'm in the coffee business for 20+ years. Then we rushed over to Kinetik Cycles. Sales person seemed way too passive, and when we were shown a couple choices (my goddaughter needs a small or an extra-small frame), not much help was given about the seat height adjustments. I understand that the Kona we first tried was built a certain way where the seat stem was way too long for a small frame. The minimum seat height was so tall that it defeated the purpose of calling it "size small". We asked how we could make it possible to accommodate the height so my goddaughter could do a proper test ride. (Of course I know of a solution...just find a shorter seat stem and substitute it for a few minutes worth of test ride)...Nothing from the sales person, just a shrug of the shoulders, and followed by "if you buy the bike, we will saw the seat stem short for you". The more senior looking person behind the counter didn't offer any help as well. So basically it's like take it (for a spin) or leave it situation. I was seriously not impressed but as I mentioned earlier, I was on a mission to get a bike today. We've finally decided on a Devinci. Next, I asked about bike lock choices, and I forgot the brand I've recently bought (ARBUS...I later recalled). So I described the lock as metal plates folded together kinda lock. The sales rep said they do not carry such style, except u-shapes, and chains. As I proceeded to pay for the bicycle, helmet, and gloves I realized the ARBUS locks were just stacked in boxes, right next to the other locks. So after this long story, I guess one can comprehend how lay back and unenthusiastic the service was. And I'm about to make a point here...Kinetik Cycles, you've dropped the ball. I could have bought the second bicycle for myself on the same visit, but I've made up my mind to make that purchase somewhere else on my way back to Vancouver the same day. Please refer to the enclosed receipts...one purchase from Kinetik Cycle (which I reluctantly went through due to a tight time window), one purchase from Rad Cycle on Fraser and Broadway (very pleasant experience from real people working, and providing real service and advise at a greasy and not very rich looking shop). Not going back for more hipster attitude.

Great to see a bike shop that is community driven, I just moved a couple of clicks away and have…read morealready benefited from the first day I walked in. I will definitely check it out when I retire and replace my ancient but trusty Madone

I've been looking to purchase a bike for quite some time but I was not sure what kind of bike to…read moreget that suited my needs. I walked into Trek to see what they had in stock and was met by one of the most friendly, non-pressure retail environments I've ever experienced. Dana at Trek Bicycle was an absolute gem and completely set me up with what I needed to walk out with the perfect ride and begin my journey cycling. Not only did Dana ensure that I found the right bike but also made sure that I had the safety gear and bike essentials needed for a smooth ride. The entire staff is extremely knowledgeable and it is clear that it's a passion for many of them. Definitely check Trek out if you are looking for a new bicycle or already have a passion for cycling/mountain biking.

Brought in my e-bike tire with a simple flat. I asked if I can get it patched. The guy said "e-bike…read moretire, yeah we can fix this piece of crap. In a couple days .. maybe" I said I will need it sooner so I will just take it. His response "Good!!" We've been Velocity customers for 20 years. That ended TODAY! Velocity I'm not sure if you care but you guys need to know who is representing your business!!

I live close by and have been there twice and I think that's enough for me, lol. Once last year to…read moreabout a bike tune up. I was new to road bikes and was asking questions about timelines for the tune up. I was told by the mechanic that it could take a week, maybe three depending how fast the other bikes go. Apparently some people had their bikes there for a month and if I didn't like that to go elsewhere. Fair enough. I left the store and got a tune up done elsewhere as suggested. This year, I went to Velocity out of convenience to pick up a shifter cable...$10!. Meanwhile MEC sells them for $4. I bought it out of convenience but didn't feel good about it. Location is good for me but it will be a last resort place for if at all.

I bought a bike here in 2009 and now I bought another bike here. The people here are pretty…read morefriendly and helpful. Two weeks after I bought my bike the pedal started sticking so I brought it back, they changed it for me without charging me. It's not a super big store but they have a good selection of helmets and other accessories. Bikes do go fast these days in the time of covid though which is why when I found the size/color and brand (specialized) I wanted I bought it right away. I'll be back when my bike needs to be serviced or I need any accessories......

The folks here are always so pleasant (and also patient)…read more My wife and I decided it's time for our daughter to get a new bike. We have barely a clue on what to go with and certainly required advice for the right bike. While their supply was limited, he was able to recommend a bike that fit our daughter perfectly. He allowed our daughter to give the bike a test in the parking lot and didn't rush any decision. In fact, another employee did a quick tweak to the bike and let my daughter go for another spin to see if it made the use of the gears any easier. We also learned that they have a buy back / trade in program for children's bikes since the kiddos tend to outgrow their bikes quite quickly. I recommend anyone in the area to include this place when seeking out a bike. I bought my previous bike from them about 10yrs ago and remember the same high level of service and support.

Great bike shop! Excellent mechanics and very helpful. I have had many modifications done by…read morecrankys and I purchased a mountain bike from them. Great people to deal with.

Arrr, I wandered into Crank's Bike Shop seekin' a trusty steed o' two wheels, and by Blackbeard's…read morebeard, I found meself a vessel worthy o' the seven seas--or at least the bike lanes o' Langley. The crew be friendlier than a parrot with a cracker, an' they know their craft like a shipwright knows his keel. They tuned me old rustbucket till she ran smoother than a mermaid's song on a moonlit tide. Prices be fair, like a split o' treasure after a clean raid, an' they've a trove o' shiny new rides that'll make any landlubber dream o' adventure. If ye be seekin' honest work, fast service, and a crew that treats yer bike like it were the Queen's own galleon, then hoist anchor and set sail fer Crank's! Verdict: - Would plunder again.

Excellent spot, great team, amazing customer careread more

I communicated via Facebook with the group of stores then noted their 6pm closing time on their…read morewebsite. I was worried that there wouldn't be enough time to get to their remote location with my new secondhand craigslist bike in Burnaby after working my dental shift here on Hastings (also in Burnaby). So I brought my bike to work, chaining it up best I can on the street as a proper lock was one of the many things I hoped to purchase. So as soon as I can I huffed and puffed me and my bike east on Hastings, sadly arriving minutes before their 6pm closing time and literally just as they were closing the door. :( The sales person had somewhere they needed to be so all I could do is put my bike inside stating my needs and offering to come again the following day asap after work. Anyhow the next day came and finished so I hoped a bus and arrived at 5:30pm only to wait and wait and wait and wait. Yes they were busy but it seems only the overly aggressive wait on me people get first attention - how about a numbering system? So suddenly 6pm is again fast approaching along with my frustration level. One of the two people briefly help me with a new helmet, kickstand, lock and light accessories. My bill for the above came to over $160 and I am left disappointed. I would not recommend this place. Even making the effort ahead of time with my unique timing restraints did not make this an easier pleasant experience and having me wait so long with a two time visit?

I have a Frey E bike I ordered from China It came with…read moreproblems and the supplier just ignored me I found it hard to find anyone to work on it But Richmond E-Bike were extremely helpful and said they worked on all bikes They gave me quotes for work to be done and I found them reasonable and the work was done very well They are just a joy to deal with and would recommend them very highly

I just bought a bike from there. Good selection. But most of all friendly service! I would…read morerecommend this place.

A few years ago I went here a few times to ask for air in my tires. I figured they wouldnt mind…read morebeing a neighbourhood shop. He actually wanted to charge me for air . I mean are you kidding me ? Not sure how cheap someone can be . I won't go back to this store .

I walked in for a wheelchair tires replacement ( 2 units) with my spare tires since they don't…read morecarry them and they told me they will call before the end of the day! However, they found out that my tires are not the accurate size so I have to find replacements and took more than two hours to find and return to them! After less than an hour , they are already done, no more waiting till the end of the day! Cheers, Ryan for excellent service!